Intel managed IT through the economic downturn by focusing on driving employee and business productivity while continuing IT efficiencies. This included refreshing mobile clients to enable work flexibility and drive productivity through improved performance and manageability. Intel optimized its client refresh strategy through a total cost of ownership analysis and adopted a three-year refresh cycle. Regular refreshes improved security, support costs, and allowed new capabilities like remote management of the 100% Intel vPro managed fleet.

1. How Intel® is Managing Information
Technology through the Downturn –
Business Client Perspective

2. Legal Information
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Copyright © Intel Corporation 2009

3. 2009 has been a challenging year . . .
Business Spending … but, IT Can’t
is Tight … Sacrifice Core Services
“Recession or not,
“Job loses stack
executives want IT
up as recession
to improve
deepens.”
competitiveness,
not just cut costs.”
—Associated Press —Information Week
January 9, 2009 December 16, 2008

4. The Challenge for IT
13%
Innovation
20%
Enhance Existing
Capabilities
67% of IT Spending is
to Keep the Business
Running
Source: Gartner IT Key
Metrics Data 2008
Need for Continued Investment on
Innovation and Enhancing Capabilities
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5. How IT Can Make a Difference
Drive Employee Drive Business Continue IT
Productivity Productivity Efficiencies
5

6. How IT Can Make a Difference
Drive Employee Drive Business Continue IT
Productivity Productivity Efficiencies
• Mobile Client
Refresh
6

7. Long-Term Consolidated IT Strategy
We moved through five stages in developing our long-
term consolidated IT strategy

8. Approximate Mix of Desktops/Notebooks
By using total cost of ownership data and usage data, we inverted
our desktop PC to wireless laptop ratio and achieved significant cost
savings.
8 Intel - Public

9. Intel IT Client Strategy
• Enable flexibility
through mobility
• Buy performance
for productivity
• Refresh for TCO
savings
• Deploy Vpro(R)™
Vpro(R)™
for manageability
& security
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10. Client Refresh Strategy
2 to 4-years Based on User
After 3 yrs System age impacts
– 60% higher support* productivity
– Extended warranties – 5 year old system took
~50% longer in tasks*
– Higher HW failures
Productivity Test (sec)
Client Support Cost
– Increase virus & 1,268
1,163
security breaches
839
Increasing IT load
complexity; security &
regulation requirements
Yr1 Yr2 Yr3 Yr4 T40 T42 T60
yr5 yr3 yr1
“IT” is the Killer App
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* Source: Internal Intel data as of Feb’09, results will be dependent on specific system, configuration, and
environment

11. IT PC Annual TCO by Refresh Date
The sample data shown here helped us determine that a three-year
refresh cycle optimized cost efficiencies.
December 2008
11 Intel - Public

12. Benefits of Client Refresh
Manageability
Solution Description Deployed
Remote Identify the issue and remotely
Repair resolve a Boot issue
Remote Assist with BIOS level
Config. configuration changes, Whole
Disk Encryption (WDE)
assistance
• IT response & cost
Remote Identify faulty HW issues to
• ‘08 - >31k clients Diagnosis assist Client Services in time to
enabled (~80% of repair
TAM)
System Network access restriction,
• ’09 - increased use Defense proactive isolation
cases Asset Integrate platform audit with in
Mgmt band agent inventory capabilities
• ‘10 - 100% Intel®
vPro™ managed
fleet
12

13. Benefits of Client Refresh
Manageability Security New Capabilities
• IT response & cost • Hard drive encryption • Performance
deployment gated on needed for
• ‘08 - >31k clients refresh of clients productivity tools
enabled (~80% of
TAM) • Encryption impacts • SSD deployment
boot & resume time
• ’09 - increased use • Personal video
cases conferencing
• ‘10 - 100% Intel®
vPro™ managed
fleet
13

14. Summary
• Companies are looking to IT to
improve competitiveness in the
current environment
• IT opportunity to drive
employee & business
productivity
- Mobile & managed client refresh
• Mobile Client Refresh and
Remote Management are key
to reduced TCO of Client
Machines
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15. Other Resources Available:
intel.com/it/ http://communities.intel.com/community/openportit/it
• Increasing the Business Value of Mobility
http://download.intel.com/it/pdf/Increasing_the_Business_Value_of_Mobility.pdf
• Proactive PC Support Improves Service and Lowers TCO
http://download.intel.com/it/pdf/320075.pdf
• Improving the Mobile Experience with Solid-State Drives
http://download.intel.com/it/pdf/Improving_the_Mobile_Experience_with_Solid_State_Drives_2009.pdf
• Accelerated Server Refresh Reduces Data Center Cost
http://www.intel.com/it/pdf/Accelerated_Server_Refresh_Reduces_Data_Center_Cost.pdf
• Maximizing IT Value by Using High-End Server processors
http://download.intel.com/it/pdf/AnimWP_Maximizing_IT_value_FINAL.pdf
• Reducing Storage Growth and Cost; A Comprehensive
Approach to Storage Optimizations
http://download.intel.com/it/pdf/320947_en.pdf
• Reducing Data Center Cost with an Air Economizer
http://www.intel.com/it/pdf/Reducing_Data_Center_Cost_with_an_Air_Economizer.pdf
• Intel IT Annul Performance Report
http://www.intel.com/it/apr.htm
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