The document discusses how software usage metering can help organizations optimize technology investments and improve user productivity during enterprise software implementations. Key points include identifying underutilized software, standardizing versions, measuring adoption metrics, and reducing productivity losses during the transition to new technologies. Usage data provides insights to support strategic decisions and monitor implementation progress.

1. Improve Technology Uptake & User Productivity with
Software Usage Metering
Tanya Kristiansen
info@openit.com
www.openit.com
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2. The Business Sees IT Enabling Crucial Corporate Priorities
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
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3. Business Executives Have Technology On Their Agenda
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
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4. The Business Sees IT Enabling Crucial Corporate Priorities (Cont.)
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
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5. Improving IT’s Efficiency And Capacity
Were The Top IT Management Priorities In 2011
May 2012 “Business Intelligence Market Trends In Asia Pacific” Forrester Research, Inc.
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6. Meter Usage to Optimize Value of IT Assets
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7. Improve your Decisions with Objective Usage Data
Financial/ Cost Optimization
• Reduce spending on underutilized SW and HW
• Standardize versions and tools
• Improve technology acquisition
• Lower the costs of reporting and administration
Risk/ Compliance
• Mitigate license compliance risk
Productivity/User Efficiency
• Identify power users and product champions
• Uncover training needs
• More effective communication between and within units
.
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8. Issues Considered Adopting New Technology:
• Data Conversion
• License Costs
• Features/Functionality
• Usability
• Required Infrastructure Change
• Support Costs
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9. Slice and Dice - Prepare for Multiple Views
Multiple views provide
critical insights:
By business unit/ location
By application/ application
suites/features
By users/User-group
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10. Strategies for Holistic Implementation Programs:
Deployment - Require the target user base to use the
new technology by a set date.
Adoption - Each user or organizational unit has the
option to use the new technology or not.
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11. Deployment
• Strong communication of vision by Senior Management
• Identify success metrics for organization
• Use deployment team to program manage implementation,
development of expert users, training and support
• Reward organization and individuals
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12. Adoption
• Strong communication of vision by Senior Management
• Permission by Senior Management to use new technology
• Identify targeted KPIs for successful adoption
• Use technology adoption team to program-manage
implementation, user community building, internal
marketing, training and support
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13. License User Metrics
Needed to support Key
Performance Indicators
(KPIs), measuring the success
of both program performance
and business performance
throughout implementation.
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14. Metering Software Usage During Implementation allows
you to:
• Monitor programs effectiveness.
• Measure key performance indicators (KPIs).
• Reduce the loss of productivity during the
switch.
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15. Real-time Dashboard to support Progress
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16. Sample Usage Metrics to support KPI
• Total License Usage per Product, Feature Version, Location, Total
Active Time (Elapsed time) and Number of Unique Users
• Concurrent License Usage (Maximum, Minimum or Average)
per Product, Feature Versions, Feature Name, as well as Available
Licenses at any one time
• Trend License Usage per Application (target growth rate per
product, feature etc.)
• Compare Active vs. Inactive Usage per Application
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17. Monitoring License Usage to be Able to:
• Identify Power Users
• Build a strong user community
• Identify users that are reverting to the old system
to get their job done
• Reduce productivity loss during the switch.
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18. Zoom in to See How and Why...
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19. Identify Power Users
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20. Build a Strong User Community
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21. Support the Different Stages
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22. Document Weekly Progress
New Version Usage By Region
90
80
70
60
Max. Lienses In Use
West
50 East
South
40
North
30 Corporate
Combined
20
10
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23. Conversion of Old Version Users to the New
Version Users
Percentage of Total Usage Over Time - Old Versus
New
100%
90%
80%
70%
60%
50% New Version
40% Old Version
30%
20%
10%
0%
Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011
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24. Open iT Company
• Independent software vendor, founded in 1999.
Financially solid, debt-free company with branches in
North America, Europe and Asia.
• Meters usage of software applications and licenses,
with globally deployed, dynamic use models including
concurrent licensing and pay-per-use agreements.
• Meters hardware usage to support optimization and
usage-based chargeback models.
• Key business value includes: recycling unused
licences, cost optimizing for IT procurement & operations,
increasing user productivity.
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25. Global Hub for Collection
& Distribution of Usage Data
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Open iT, Inc. All rights reserved.

26. www.openit.com
+1 281 599 3400
info@openit.com
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27. Grouping of Concurrency - Group
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28. Enable Pay-per-Use Agreement for Peak Usage
Base payment includes “free” usage up to a limit; only pay for
extra usage. Flat fee if over a certain level.
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29. Active and Inactive License Use
Automatic reclaiming of licenses
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30. A-J
Which License Managers are supported by Open iT?
K-P Q-Z
ABAQUS LAMSTAT RAVEDV
AGILENT LGCIO RAYMAP+
ANSYS LmGpLink RECALL
Avanti LOGEDIT SCM_MACROS
BASINMOD LSF SCM_SUITE
BENTSUB Magma SDE
BHA Mathworks SEIS2D
CATIA ME2CPUADD64 SEIS3D
CASINGSEAT MENTOR SEISCUBE
CEMENT MEPIPEADD64 SIMULIA
CFWAC MEREMOTCOLLAB SIVA+
CFWPLAN MEREMOTSESSION SLIPR+
CFWSURV MEWBPLANNER SPECDECOMP
CFX MISC FEATURES STRAITMAGIC
CRITICALSPD NORSAR STRATUTILS
DATALOAD NOTEBOOK STRESSCHECK
DELMIA Novas STRTWRKS
DFWDRILL OEDT STUCKPIPE
DMADV OEDTPRO SURGE
DMBASIC OPENJOURNAL SV_MAIN
DRILLVIEW OPENSPIRIT Synchronicity
DRILLVIEW_KM OPENVISION Synopsis
DSS OPENWIRE_MASTER SYNTOOL
DSVIEW OPENWIRE_PIPELINE TDQ
DT3DV OPENWORKS TEMISPACK
DT3DVPRINT PAL Tmald
DTEXPLORER PARADIGM TORQUEDRAG
DTEXPRESS PDT_BASIC TRACPLANNER
DTGUI PETEC UNIRAS / AVS
DTINTERPRETER PETREL WCCASING
EARTHCUBE PETROWORKS WCDRILL
ECLIPSE POSTPAL WCMULTAX
EDM POSTSTACK WCPROD
ENOVIA POSTSTACKESP WCTUBE
ESI_COMP POWERJOURNAL WELLCAT
FAPS PRECISIONTARGET WELLCONTROL
Fluence ProMAGIC_connect WELLMGR
FMP PROMAX_3DVIEW Windriver
FORTE PROMAX3D WLBRPLNR
FSTTRK PROMAX3DUI WSFUSION
FZAP PROMAX4D XDF
GEOFRAME PROMAX4DUI ZAP
geoprobe PROMAXMVA ZCL
geoprobe64 PROMAXMVAUI ZFULL
GMI_IMAGER PROMAXVSP ZMAPPLUS
GOCAD PROMAXVSPUI ZMS
gpvolseq QUIKCDP+ 3DVIA
gpvolseq64 QUIKDIF+
HYDRAULICS QUIKRAY+
JASON QUIKVSP+
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31. How does Open iT track licensed and non-licensed
application usage?
For licensed applications, there is a good mechanism to track usage
accurately, as described below: OpeniT collects data from various
sources:
• License managers such as FlexNet, IBM LUM,
Sentinel/Abacus
• OS kernel (also Citrix Metaframe and Windows Terminal
Servers)
• Application level wrapper
• The network (Oracle, internet services, Keyboard/Mouse
in X)
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