Integrative project operations-puneet kalra epgp01.051
•Download as PPTX, PDF•
0 likes•56 views
This document outlines an integrative project using Six Sigma methodology to improve business processes at a company. It discusses using tools like ERP, CRM, PDCA cycles and DMAIC to analyze and enhance processes like query handling, order cancellations, inventory management and reducing defects. The goal is to focus on customer satisfaction, use data-driven analysis, and respect employees to continuously improve processes and business growth.
Report
Share
Report
Share
Recommended
How to build a Key Performance Indicator (KPI) - Consider Elevator Management
What exactly is a KPI. This lesson was developed to help consider how to evaluate the effectiveness of a problem / solution proposal. Elevator Management is used, since it provides a topic almost all can relate with. The focus is not to development an understanding of Critical Success Factors, but to concentrate on elements necessary in constructing a Key Performance Indicator (KPI) of a proposal's effectiveness.
PM: Performance Indicators and Dashboard
The Bradford Management Group\'s KPI (Key Performance Indicator) and Metrics Dashboard Capability Brief
Developing A Continuous Improvement Environment August 2009
The document outlines a proposed 5-step continuous improvement process to develop a lean enterprise culture including training, process mapping, data collection, quality systems, and future state mapping. It discusses preparing and motivating employees, removing roadblocks, and using action-based learning for long-term culture change and operational stability through lean tools like 5S, standard work, visual controls, and pull systems. Typical cost savings from lean implementations include reductions in lead times, inventory, costs, and space as well as increases in productivity, quality, and on-time delivery.
Manufacturing kpi dashboard
This document discusses key performance indicators (KPIs) for manufacturing dashboards. It provides resources for setting KPIs including lists of potential KPIs, performance appraisal metrics, and steps for creating a KPI system. Mistakes to avoid when setting KPIs are also outlined, such as having too many KPIs or not linking them to organizational strategy. Finally, different types of KPIs are defined such as leading vs lagging indicators and qualitative vs quantitative measures.
Kpi formula
This document discusses key performance indicator (KPI) formulas and how to create effective KPIs. It provides steps to build a KPI system, common mistakes to avoid, and how KPIs should be designed to link to strategy and empower employees. It also describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs. Top materials recommended include lists of KPIs, performance appraisal forms, and performance appraisal methods.
Retail marketing manager kpi
This document discusses key performance indicators (KPIs) for a retail marketing manager position. It provides examples of KPIs, steps to create KPIs, common mistakes to avoid, and how to design effective KPIs linked to strategy and goals. The document recommends visiting an external website for additional KPI samples, performance appraisal forms, review methods and phrases to evaluate a retail marketing manager's performance.
Kpi for finance
This document discusses key performance indicators (KPIs) for finance roles. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document cautions against creating too many KPIs and notes that KPIs should be linked to strategy and empower employees. It also outlines different types of KPIs such as process, input, output, leading, lagging, outcome, qualitative and quantitative.
Operations supervisor kpi
This document discusses key performance indicators (KPIs) for operations supervisors. It provides examples of KPIs, outlines steps for creating KPIs for an operations supervisor position, discusses common mistakes in KPI creation, and how to design effective KPIs. The document recommends visiting kpi123.com for additional KPI samples, performance appraisal forms, methods and review phrases to help evaluate an operations supervisor's job performance.
Recommended
How to build a Key Performance Indicator (KPI) - Consider Elevator Management
What exactly is a KPI. This lesson was developed to help consider how to evaluate the effectiveness of a problem / solution proposal. Elevator Management is used, since it provides a topic almost all can relate with. The focus is not to development an understanding of Critical Success Factors, but to concentrate on elements necessary in constructing a Key Performance Indicator (KPI) of a proposal's effectiveness.
PM: Performance Indicators and Dashboard
The Bradford Management Group\'s KPI (Key Performance Indicator) and Metrics Dashboard Capability Brief
Developing A Continuous Improvement Environment August 2009
The document outlines a proposed 5-step continuous improvement process to develop a lean enterprise culture including training, process mapping, data collection, quality systems, and future state mapping. It discusses preparing and motivating employees, removing roadblocks, and using action-based learning for long-term culture change and operational stability through lean tools like 5S, standard work, visual controls, and pull systems. Typical cost savings from lean implementations include reductions in lead times, inventory, costs, and space as well as increases in productivity, quality, and on-time delivery.
Manufacturing kpi dashboard
This document discusses key performance indicators (KPIs) for manufacturing dashboards. It provides resources for setting KPIs including lists of potential KPIs, performance appraisal metrics, and steps for creating a KPI system. Mistakes to avoid when setting KPIs are also outlined, such as having too many KPIs or not linking them to organizational strategy. Finally, different types of KPIs are defined such as leading vs lagging indicators and qualitative vs quantitative measures.
Kpi formula
This document discusses key performance indicator (KPI) formulas and how to create effective KPIs. It provides steps to build a KPI system, common mistakes to avoid, and how KPIs should be designed to link to strategy and empower employees. It also describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs. Top materials recommended include lists of KPIs, performance appraisal forms, and performance appraisal methods.
Retail marketing manager kpi
This document discusses key performance indicators (KPIs) for a retail marketing manager position. It provides examples of KPIs, steps to create KPIs, common mistakes to avoid, and how to design effective KPIs linked to strategy and goals. The document recommends visiting an external website for additional KPI samples, performance appraisal forms, review methods and phrases to evaluate a retail marketing manager's performance.
Kpi for finance
This document discusses key performance indicators (KPIs) for finance roles. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document cautions against creating too many KPIs and notes that KPIs should be linked to strategy and empower employees. It also outlines different types of KPIs such as process, input, output, leading, lagging, outcome, qualitative and quantitative.
Operations supervisor kpi
This document discusses key performance indicators (KPIs) for operations supervisors. It provides examples of KPIs, outlines steps for creating KPIs for an operations supervisor position, discusses common mistakes in KPI creation, and how to design effective KPIs. The document recommends visiting kpi123.com for additional KPI samples, performance appraisal forms, methods and review phrases to help evaluate an operations supervisor's job performance.
Infographic - Business Benefits of Strategy and Performance Management Systems
To obtain a sustainable competitive advantage, organizations need a complete, comprehensive picture of the overall strategy and performance. The strategy and performance management systems help you measure key aspects of your businesses, link your performance goals to strategic objectives and projects allowing you to gain insights into your organization’s strengths and weaknesses.
Here are the six business benefits of a strategy and performance management system.
To know more, visit: https://bit.ly/2UbtwsU
Planning_sample
a slides from the site , http://www.managementsupport.com,about forecasting,planning&
scheduling.
Planning Sample
The document discusses various concepts related to forecasting, planning, and scheduling for production including:
1. Qualitative and quantitative forecasting approaches used depending on the stability of the situation and availability of historical data.
2. Qualitative forecasting methods like jury of executive opinion, Delphi method, and consumer market surveys.
3. The relationships between aggregate production plans, master production schedules, material requirements planning (MRP) systems, and detailed work schedules.
4. Priority rules for dispatching jobs like first come first served, earliest due date, shortest processing time, and critical ratio.
Trading officer kpi
This document discusses key performance indicators (KPIs) for trading officers. It provides examples of KPIs, outlines steps for creating KPIs for trading officers, discusses common mistakes in developing KPIs, and how to design effective KPIs linked to strategy. The document recommends visiting kpi123.com for additional KPI samples, performance appraisal forms, review methods and phrases to evaluate trading officer performance.
Digital marketing executive kpi
This document discusses key performance indicators (KPIs) for a digital marketing executive position. It provides examples of KPIs, performance appraisal forms, and a process for creating KPIs for this role. Mistakes to avoid in developing KPIs are also outlined, such as having too many KPIs or ones that do not change based on goals. Different types of KPIs are defined, and the document directs the reader to an external website for additional KPI samples and materials.
Preventive maintenance kpi
This document discusses key performance indicators (KPIs) for preventive maintenance. It provides resources for developing KPIs including lists of sample KPIs, performance appraisal metrics, and steps for creating a KPI system. The document emphasizes that KPIs should be clearly linked to strategy and provide answers to important questions while empowering employees. It also outlines different types of KPIs such as process, input, output, leading, lagging, outcome, qualitative, and quantitative.
Sales training manager kpi
The document discusses key performance indicators (KPIs) for a sales training manager position. It provides examples of KPIs, steps for creating KPIs, common mistakes to avoid, and how to design effective KPIs. The document recommends visiting an external website for additional KPI samples, performance appraisal forms, review methods and phrases to use when evaluating a sales training manager's performance.
Warehouse stocker kpi
This document discusses key performance indicators (KPIs) for warehouse stockers. It provides examples of KPIs that can be used, including metrics for productivity, efficiency and quality. The document also outlines best practices for developing KPIs, such as linking them to business strategies and goals, focusing on 3-5 key result areas, and designing KPIs that empower employees. Additional KPI resources and materials that can be found on kpi123.com are also mentioned.
Thriving In Recession
This document outlines strategies for businesses to thrive during a recession and beyond. It discusses analyzing areas for improvement, implementing low-cost and effective solutions through a proven leader, and developing a strategic plan. The plan involves serving customers effectively, assessing competitors and markets, reducing fixed and variable costs through efficiency measures, facilitating cross-functional teams, and effectively measuring results to communicate progress.
Planning_sample
The document discusses forecasting, planning, and scheduling for manufacturing excellence. It covers qualitative and quantitative forecasting methods used during different stages of a product's life cycle. Qualitative methods include executive opinion, Delphi method, and consumer surveys. The document also discusses relationships between aggregate production planning, master production scheduling, MRP systems, and detailed work schedules. It outlines factors for choosing a scheduling method and different priority rules for dispatching jobs. Benefits of MRP systems include increased customer satisfaction, faster response to changes, better utilization, reduced inventory levels, and improved planning. Distribution resource planning requires gross requirements, minimum inventory levels, accurate lead times, and distribution structure definition.
4. CONTROL PHASE.pptx
The document discusses the control phase of the Six Sigma DMAIC process. The control phase focuses on implementing and maintaining the improvements identified in the improve phase. Key activities include developing a control plan, validating the solution, implementing statistical process control charts, developing an implementation plan, performing a cost-benefit analysis, formally closing the project, and celebrating the team's success. The document also provides details on various types of statistical process control charts that can be used to monitor processes.
Performance Management an Introduction to KPI
Performance management involves tracking key performance indicators (KPIs) to align decisions with corporate goals. An effective performance dashboard provides real-time data visualization of KPIs, allows drill-down into data, and is customizable. True performance dashboards also use compatible data sources and are quick to deploy. Identifying value-adding processes, standards, and implementing dashboards or balanced scorecards are important parts of performance management.
Qa supervisor kpi
This document discusses key performance indicators (KPIs) for a quality assurance (QA) supervisor position. It provides examples of KPIs, steps for creating KPIs for this role, common mistakes to avoid, and how to design effective KPIs. The document recommends visiting an external website for additional KPI samples and materials related to performance appraisal forms, methods, and review phrases.
Shoe sales kpi
This document discusses key performance indicators (KPIs) for shoe sales positions. It provides steps to create KPIs for shoe sales, including defining objectives, identifying key result areas and tasks, and determining how to measure results. The document recommends that KPIs be clearly linked to strategy and empower employees. It lists types of KPIs and directs the reader to a website for additional materials on sales KPIs, performance appraisal forms, and review phrases.
Assistant facilities manager kpi
The document discusses key performance indicators (KPIs) for an assistant facilities manager position. It provides examples of KPIs, performance appraisal forms, and a process for creating KPIs for this role. The document recommends visiting kpi123.com for additional KPI samples and materials related to performance management.
Warehouse shipping clerk kpi
The document discusses key performance indicators (KPIs) for a warehouse shipping clerk position. It provides examples of KPIs, steps to create KPIs, common mistakes to avoid, and how to design effective KPIs. The document recommends visiting an external website for additional KPI samples and materials related to performance appraisal forms, methods, and review phrases.
Sales team kpi
This document discusses key performance indicators (KPIs) for sales teams. It provides lists of common KPIs for sales teams including sales numbers, performance appraisal forms, and review phrases. It also outlines steps for creating a KPI system, mistakes to avoid, and how to design effective sales team KPIs linked to strategy and employee empowerment. Various types of KPIs are defined such as process, input, output, leading, and lagging. Readers are directed to the website kpi123.com for additional sales KPI materials and resources.
Materials for kpi gpg 1
The document discusses key performance indicators (KPIs), which help organizations define and measure progress toward goals. It provides guidelines for developing effective KPIs, including that they should be quantifiable and reflect organizational goals and objectives. It also gives examples of good and bad KPI definitions, and shows how KPIs can be structured at different levels of an organization and cascaded down from high-level goals.
Lean Manufacturing Process
The document discusses approaches to implementing lean manufacturing through warehouse execution systems. It outlines some traditional approaches that fail, such as lack of management support and ineffective communication. Root causes of lean gaps are identified as reactionary decisions, uncertain workforces, shifting supply chains, and a lack of clear direction. The document recommends taking a lean approach through performance management to eliminate chaos and allow identification of problems and opportunities. Real-time information systems are also recommended to manage operations, customer demand, supply chains, workforces, and logistics. RFID, wireless mobile computers, barcoding, and dashboard technologies can help provide this real-time information. Overall, the key is to set goals and objectives and then continuously monitor and manage performance across the organization
CMMI & Six Sigma Integration
Characteristics of high maturity organisations - how CMMI & LSS integration can improve product quality, processes, bottom line and customer satisfaction
Six sigma
The document provides an overview of Six Sigma management. It defines Six Sigma as a statistical concept that measures quality in terms of defects, with the goal of 3.4 defects per million opportunities. It describes the Six Sigma phases of Define, Measure, Analyze, Improve, and Control (DMAIC). Key tools for Six Sigma include process mapping, design of experiments, measurement system analysis, and control plans. Critical roles include Champions, Master Black Belts, Black Belts, and Green Belts. Implementing Six Sigma can help reduce costs and improve customer satisfaction, quality, and competitive advantage.
QM-029-Six Sigma Overview
Six Sigma is a data-driven methodology used to improve processes and eliminate defects. It was developed at Motorola in 1987 and uses a define-measure-analyze-improve-control (DMAIC) cycle. Green and Black Belts are certified to lead Six Sigma projects through this cycle, first defining problems, measuring key aspects, analyzing root causes, improving processes, and controlling changes. The document provides an overview of Six Sigma and its goals, deployment, methods like DMAIC and DMADV, integration with other methodologies, and the activities involved in each stage of the DMAIC cycle.
More Related Content
What's hot
Infographic - Business Benefits of Strategy and Performance Management Systems
To obtain a sustainable competitive advantage, organizations need a complete, comprehensive picture of the overall strategy and performance. The strategy and performance management systems help you measure key aspects of your businesses, link your performance goals to strategic objectives and projects allowing you to gain insights into your organization’s strengths and weaknesses.
Here are the six business benefits of a strategy and performance management system.
To know more, visit: https://bit.ly/2UbtwsU
Planning_sample
a slides from the site , http://www.managementsupport.com,about forecasting,planning&
scheduling.
Planning Sample
The document discusses various concepts related to forecasting, planning, and scheduling for production including:
1. Qualitative and quantitative forecasting approaches used depending on the stability of the situation and availability of historical data.
2. Qualitative forecasting methods like jury of executive opinion, Delphi method, and consumer market surveys.
3. The relationships between aggregate production plans, master production schedules, material requirements planning (MRP) systems, and detailed work schedules.
4. Priority rules for dispatching jobs like first come first served, earliest due date, shortest processing time, and critical ratio.
Trading officer kpi
This document discusses key performance indicators (KPIs) for trading officers. It provides examples of KPIs, outlines steps for creating KPIs for trading officers, discusses common mistakes in developing KPIs, and how to design effective KPIs linked to strategy. The document recommends visiting kpi123.com for additional KPI samples, performance appraisal forms, review methods and phrases to evaluate trading officer performance.
Digital marketing executive kpi
This document discusses key performance indicators (KPIs) for a digital marketing executive position. It provides examples of KPIs, performance appraisal forms, and a process for creating KPIs for this role. Mistakes to avoid in developing KPIs are also outlined, such as having too many KPIs or ones that do not change based on goals. Different types of KPIs are defined, and the document directs the reader to an external website for additional KPI samples and materials.
Preventive maintenance kpi
This document discusses key performance indicators (KPIs) for preventive maintenance. It provides resources for developing KPIs including lists of sample KPIs, performance appraisal metrics, and steps for creating a KPI system. The document emphasizes that KPIs should be clearly linked to strategy and provide answers to important questions while empowering employees. It also outlines different types of KPIs such as process, input, output, leading, lagging, outcome, qualitative, and quantitative.
Sales training manager kpi
The document discusses key performance indicators (KPIs) for a sales training manager position. It provides examples of KPIs, steps for creating KPIs, common mistakes to avoid, and how to design effective KPIs. The document recommends visiting an external website for additional KPI samples, performance appraisal forms, review methods and phrases to use when evaluating a sales training manager's performance.
Warehouse stocker kpi
This document discusses key performance indicators (KPIs) for warehouse stockers. It provides examples of KPIs that can be used, including metrics for productivity, efficiency and quality. The document also outlines best practices for developing KPIs, such as linking them to business strategies and goals, focusing on 3-5 key result areas, and designing KPIs that empower employees. Additional KPI resources and materials that can be found on kpi123.com are also mentioned.
Thriving In Recession
This document outlines strategies for businesses to thrive during a recession and beyond. It discusses analyzing areas for improvement, implementing low-cost and effective solutions through a proven leader, and developing a strategic plan. The plan involves serving customers effectively, assessing competitors and markets, reducing fixed and variable costs through efficiency measures, facilitating cross-functional teams, and effectively measuring results to communicate progress.
Planning_sample
The document discusses forecasting, planning, and scheduling for manufacturing excellence. It covers qualitative and quantitative forecasting methods used during different stages of a product's life cycle. Qualitative methods include executive opinion, Delphi method, and consumer surveys. The document also discusses relationships between aggregate production planning, master production scheduling, MRP systems, and detailed work schedules. It outlines factors for choosing a scheduling method and different priority rules for dispatching jobs. Benefits of MRP systems include increased customer satisfaction, faster response to changes, better utilization, reduced inventory levels, and improved planning. Distribution resource planning requires gross requirements, minimum inventory levels, accurate lead times, and distribution structure definition.
4. CONTROL PHASE.pptx
The document discusses the control phase of the Six Sigma DMAIC process. The control phase focuses on implementing and maintaining the improvements identified in the improve phase. Key activities include developing a control plan, validating the solution, implementing statistical process control charts, developing an implementation plan, performing a cost-benefit analysis, formally closing the project, and celebrating the team's success. The document also provides details on various types of statistical process control charts that can be used to monitor processes.
Performance Management an Introduction to KPI
Performance management involves tracking key performance indicators (KPIs) to align decisions with corporate goals. An effective performance dashboard provides real-time data visualization of KPIs, allows drill-down into data, and is customizable. True performance dashboards also use compatible data sources and are quick to deploy. Identifying value-adding processes, standards, and implementing dashboards or balanced scorecards are important parts of performance management.
Qa supervisor kpi
This document discusses key performance indicators (KPIs) for a quality assurance (QA) supervisor position. It provides examples of KPIs, steps for creating KPIs for this role, common mistakes to avoid, and how to design effective KPIs. The document recommends visiting an external website for additional KPI samples and materials related to performance appraisal forms, methods, and review phrases.
Shoe sales kpi
This document discusses key performance indicators (KPIs) for shoe sales positions. It provides steps to create KPIs for shoe sales, including defining objectives, identifying key result areas and tasks, and determining how to measure results. The document recommends that KPIs be clearly linked to strategy and empower employees. It lists types of KPIs and directs the reader to a website for additional materials on sales KPIs, performance appraisal forms, and review phrases.
Assistant facilities manager kpi
The document discusses key performance indicators (KPIs) for an assistant facilities manager position. It provides examples of KPIs, performance appraisal forms, and a process for creating KPIs for this role. The document recommends visiting kpi123.com for additional KPI samples and materials related to performance management.
Warehouse shipping clerk kpi
The document discusses key performance indicators (KPIs) for a warehouse shipping clerk position. It provides examples of KPIs, steps to create KPIs, common mistakes to avoid, and how to design effective KPIs. The document recommends visiting an external website for additional KPI samples and materials related to performance appraisal forms, methods, and review phrases.
Sales team kpi
This document discusses key performance indicators (KPIs) for sales teams. It provides lists of common KPIs for sales teams including sales numbers, performance appraisal forms, and review phrases. It also outlines steps for creating a KPI system, mistakes to avoid, and how to design effective sales team KPIs linked to strategy and employee empowerment. Various types of KPIs are defined such as process, input, output, leading, and lagging. Readers are directed to the website kpi123.com for additional sales KPI materials and resources.
Materials for kpi gpg 1
The document discusses key performance indicators (KPIs), which help organizations define and measure progress toward goals. It provides guidelines for developing effective KPIs, including that they should be quantifiable and reflect organizational goals and objectives. It also gives examples of good and bad KPI definitions, and shows how KPIs can be structured at different levels of an organization and cascaded down from high-level goals.
Lean Manufacturing Process
The document discusses approaches to implementing lean manufacturing through warehouse execution systems. It outlines some traditional approaches that fail, such as lack of management support and ineffective communication. Root causes of lean gaps are identified as reactionary decisions, uncertain workforces, shifting supply chains, and a lack of clear direction. The document recommends taking a lean approach through performance management to eliminate chaos and allow identification of problems and opportunities. Real-time information systems are also recommended to manage operations, customer demand, supply chains, workforces, and logistics. RFID, wireless mobile computers, barcoding, and dashboard technologies can help provide this real-time information. Overall, the key is to set goals and objectives and then continuously monitor and manage performance across the organization
What's hot (19)
Infographic - Business Benefits of Strategy and Performance Management Systems
Infographic - Business Benefits of Strategy and Performance Management Systems
Similar to Integrative project operations-puneet kalra epgp01.051
CMMI & Six Sigma Integration
Characteristics of high maturity organisations - how CMMI & LSS integration can improve product quality, processes, bottom line and customer satisfaction
Six sigma
The document provides an overview of Six Sigma management. It defines Six Sigma as a statistical concept that measures quality in terms of defects, with the goal of 3.4 defects per million opportunities. It describes the Six Sigma phases of Define, Measure, Analyze, Improve, and Control (DMAIC). Key tools for Six Sigma include process mapping, design of experiments, measurement system analysis, and control plans. Critical roles include Champions, Master Black Belts, Black Belts, and Green Belts. Implementing Six Sigma can help reduce costs and improve customer satisfaction, quality, and competitive advantage.
QM-029-Six Sigma Overview
Six Sigma is a data-driven methodology used to improve processes and eliminate defects. It was developed at Motorola in 1987 and uses a define-measure-analyze-improve-control (DMAIC) cycle. Green and Black Belts are certified to lead Six Sigma projects through this cycle, first defining problems, measuring key aspects, analyzing root causes, improving processes, and controlling changes. The document provides an overview of Six Sigma and its goals, deployment, methods like DMAIC and DMADV, integration with other methodologies, and the activities involved in each stage of the DMAIC cycle.
Identifying and Prioritizing BPM Projects Based on Quick Wins and Clear Fin...
We all know that process improvement projects bring clear benefits to the company: less waste, decreased cycle and throughput time, less defects – just to name a few. But determining which projects to undertake for maximum return can be a challenge. Dr. Hefner will present several considerations for selecting which improvement projects to invest in.
During this session you will learn:
* How to generate process improvement projects based on your business goals
* The importance of internal and external customers in identifying improvements
* How to prioritize projects with and without direct ROI
* How project selection matures over time
7 itil v3 csi 7 v1.8
Continual Service Improvement (CSI) focuses on improving IT services and internal processes on an ongoing basis. It combines principles from quality management, change management, and capability improvement. The objectives of CSI include making recommendations for improvements, reviewing service level agreements, and identifying activities to improve services and processes in a cost-effective manner. CSI provides benefits such as increased customer satisfaction, productivity gains, and cost reductions. Key processes for CSI include the seven-step improvement process, service measurement, and service reporting.
Resume
Varun Kumar has over 11 years of experience in operations management, process management, client relationship management, and data management. He has worked at AON Services India Pvt. Ltd. for over 11 years, currently as an Assistant Manager in the Retirement department. His responsibilities include MIS operations, process management, and providing support to management. He has led various projects focused on business operations, quality improvement, and reporting and analytics.
Six Sigma & Process Capability
Six sigma aims to reduce defects and conform to customer specifications. To make sure that each project adheres to customer specifications Adev Research assists your organization focus on process improvements and variation reduction.
Pradip Krishnamoorthy - Experienced Business and Project Manager
Pradip Krishnamoorthy has over 10 years of experience in management roles across various industries. He has a proven track record of implementing projects, optimizing processes, improving profitability and managing customer relationships. He is proficient with various tools including MS Office, Salesforce, SQL and has experience managing teams.
Mountainview ITSM: ITIL Edition 2007 Process Poster
The document discusses several ITIL processes including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
For each process, it provides the goal, key activities, inputs, outputs, and roles. Some of the processes covered in detail include Service Portfolio Management, Service Catalog Management, Availability Management, Capacity Management, IT Service Continuity Management, and Request Fulfillment.
Aparajit nandi saeed al nooh group
This document outlines a strategy to improve the performance and systems of a group of business units. It involves assessing each business unit, analyzing gaps in their systems, processes and practices. Key areas of focus include resource access, competitive strengths, revenue generation strategies, and key performance indicators. The strategy aims to determine the current and market value of each business unit and implement measures to transform them. This will involve actions like reengineering processes, adopting best practices, and building business excellence through initiatives like Lean Sigma. The overall goal is to improve profitability, enhance value, and transform the business units into lean and efficient entities.
Improving IT application services with six sigma
This document discusses how Six Sigma process and IT Service Management (ITSM) can be combined to improve IT application services. It outlines the Define, Measure, Analyze, Improve, Control (DMAIC) process of Six Sigma and how each phase was applied in a case study at GE. The case study showed combining Six Sigma and ITIL reduced costs, enhanced decision making, and improved IT service levels through operational efficiencies and a linked service management process.
Fail to prepare - Softworld 2011
David Beard
CRM Evangelist - Sage CRM Solutions
"With over 10 years involvement in business analyst & project management roles for a variety of companies in the IT, telecommunications & banking sectors, David brings a wealth of experience in helping companies define what a customer means and how best to interact - across both cultural & systemic contexts"
Fail to prepare, prepare to fail: implementing ERP and CRM systems
David Beard, from the business software company Sage UK, looks at market place trends driving the thoughts of software vendors. He then considers why businesses often fail to realise the measurable benefits from ERP and CRM software implementations and what they can do to widen, and thus, improve their approach.
Operational Transformation in Banking Operations
This document discusses various aspects of operational transformation for organizations. It covers topics like lean process transformation, productivity enhancement, resource rationalization, operational policies, procedures, and control checklists. The goal is to improve efficiency, reduce costs, enhance revenue, and manage risks through operational excellence initiatives. Various tools and approaches are mentioned that can help analyze processes, optimize resources, standardize operations, and monitor performance. Case studies show benefits organizations have realized in areas like productivity, costs, quality and turnaround times through operational transformation.
thinking-lean-bpm-lean-and-six-sigmaall-together-now
The document discusses how combining lean, Six Sigma, and business process management (BPM) can enhance process excellence programs. It provides overviews of each method:
- Lean focuses on reducing waste and increasing flow to minimize resources and maximize customer value.
- Six Sigma aims to identify and remove defects and sources of variation.
- BPM focuses on managing processes to improve agility and performance through modeling, automation, execution, and measurement.
While each has different focuses, their overall goals are the same - improving processes using data and removing waste. The document discusses how applying their principles together through BPM can provide business value.
DMAIC Components
The document discusses the components of DMAIC, the methodology used in Six Sigma improvement projects. It begins by outlining some key requirements for Six Sigma projects, including leadership commitment, using facts to make decisions, and cross-functional team training. It then describes each stage of DMAIC - Define, Measure, Analyze, Improve, and Control - and lists some potential tools and activities used in each stage. The document concludes by listing several statistical tools that can be used throughout the Six Sigma improvement process.
Success Operations 2.0 - CSSummit18
Presented by Shachar Avrahami, Customer Success Operations Manager at Feedvisor, at Customer Success Summit 2018, Track 2.
Take your Customer Success Operations practice to the next level. In this session, you will hear on how to maximize your CS enablement, prove ROI of your processes and constantly improve your practice.
Bpr 02 Principles
Business process re-engineering focuses on making fundamental changes to processes, technology, and human factors to achieve dramatic improvements in key measures. It takes a cross-functional, process-based perspective and is judged by measurable results. The key principles of BPR include focusing on core processes, enabling radical change rather than incremental improvement, and using information technology to enable new ways of working. BPR aims to improve outcomes like customer satisfaction, quality, costs and cycle times.
Basic Six Sigma Presentation
The document provides an overview of Six Sigma, including:
1) It defines Six Sigma as a methodology for continuous improvement and creating high quality products and processes using statistical tools.
2) It discusses the origins and growth of Six Sigma at Motorola and GE in the 1980s-1990s.
3) It describes the DMAIC methodology used for process improvement projects and the roles of Master Black Belts, Black Belts, and Green Belts in a Six Sigma organization.
Lean Managment
Convey the Lean Spirit in PowerPoint: detailed slides on the implementation of lean management methods and tools such as the Pull Principle, the 5S concept, Kanban and lean management charts.
Similar to Integrative project operations-puneet kalra epgp01.051 (20)
Identifying and Prioritizing BPM Projects Based on Quick Wins and Clear Fin...
Identifying and Prioritizing BPM Projects Based on Quick Wins and Clear Fin...
Pradip Krishnamoorthy - Experienced Business and Project Manager
Pradip Krishnamoorthy - Experienced Business and Project Manager
Mountainview ITSM: ITIL Edition 2007 Process Poster
Mountainview ITSM: ITIL Edition 2007 Process Poster
Fail to prepare, prepare to fail: implementing ERP and CRM systems
Fail to prepare, prepare to fail: implementing ERP and CRM systems
thinking-lean-bpm-lean-and-six-sigmaall-together-now
thinking-lean-bpm-lean-and-six-sigmaall-together-now
Recently uploaded
一比一原版(ucsf毕业证书)加利福尼亚大学旧金山分校毕业证如何办理
原版一模一样【微信：741003700 】【(ucsf毕业证书)加利福尼亚大学旧金山分校毕业证成绩单】【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
办理(ucsf毕业证书)加利福尼亚大学旧金山分校毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理(ucsf毕业证书)加利福尼亚大学旧金山分校毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理(ucsf毕业证书)加利福尼亚大学旧金山分校毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理(ucsf毕业证书)加利福尼亚大学旧金山分校毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
Abasse Twalal Harouna: The Maestro of Digital Marketing - His Journey and Ach...
Abasse Twalal Harouna: The Maestro of Digital Marketing - His Journey and Ach...Abasse Twalal Harouna
Abasse Twalal Harouna, a name synonymous with innovation and excellence in the digital marketing industry, has made significant strides in empowering small and medium-sized businesses (SMBs) to achieve remarkable growth. With a career marked by numerous accolades and a trail of success stories, Harouna's journey from a passionate student of marketing to a renowned digital marketing expert is both inspiring and instructive.
Abasse Twalal Harouna’s early life laid a strong foundation for his future success. Born and raised in a family that highly valued education and innovation, Harouna was encouraged to pursue his interests from a young age. This supportive environment fueled his passion for technology and business, leading him to pursue higher education in Business Administration with a focus on Marketing at a prestigious Canadian university. His academic background provided him with a comprehensive understanding of business principles and marketing strategies, setting the stage for his remarkable career.
Upon completing his degree, Abasse Twalal Harouna quickly recognized the transformative potential of digital marketing. He understood that the digital landscape was rapidly evolving and that businesses needed to adapt to remain competitive. With a clear vision, Harouna entered the digital marketing field, driven by a desire to help businesses grow through innovative online strategies. His early career was marked by hands-on experience with various digital marketing agencies, where he honed his skills in SEO, content marketing, social media marketing, and PPC advertising.
Abasse Twalal Harouna’s expertise spans multiple facets of digital marketing, making him a versatile and highly effective strategist. One of his key areas of specialization is Search Engine Optimization (SEO). Harouna understands that SEO is crucial for enhancing online visibility and driving organic traffic to websites. By employing advanced SEO techniques, such as thorough keyword research, on-page optimization, and building high-quality backlinks, Harouna ensures that his clients' websites rank high on search engine results pages (SERPs). This not only attracts more visitors but also improves the overall online presence of the businesses he works with.
Content marketing is another domain where Abasse Twalal Harouna excels. He firmly believes that content is king in the digital world and leverages it to create compelling, value-driven content that resonates with target audiences. From blog posts and articles to videos and infographics, Harouna’s content marketing strategies are designed to engage and educate potential customers. This approach not only drives brand awareness but also fosters customer loyalty, contributing to long-term business success.
In today’s connected world, social media marketing is vital for brand promotion, and Abasse Twalal Harouna has mastered this art. He crafts tailored social media campaigns that enhance brand visibility and foster engagement.1比1定做(aub毕业证书）伯恩茅斯艺术大学毕业证硕士学历证书原版一模一样
原版一模一样【微信：741003700 】【(aub毕业证书）伯恩茅斯艺术大学毕业证硕士学历证书】【微信：741003700 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原海外各大学 Bachelor Diploma degree, Master Degree Diploma
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
Exploring the Contrast Silicone Sponge Rubber Versus Foam Rubber.pptx
Explore the key differences between silicone sponge rubber and foam rubber in this comprehensive presentation. Learn about their unique properties, manufacturing processes, and applications across various industries. Discover how each material performs in terms of temperature resistance, chemical resistance, and cost-effectiveness. Gain insights from real-world case studies and make informed decisions for your projects.
一比一原版(UAL毕业证)伦敦艺术大学毕业证如何办理
UAL毕业证学历书【微信95270640】《伦敦艺术大学毕业证购买》《如何办理UAL毕业证伦敦艺术大学文凭学历》Q微信95270640实体公司，专业可靠，办理毕业证办美国成绩单,做加拿大文凭学历认证,办新西兰学位证，学位证书是什么?《制作伦敦艺术大学毕业证多少钱》《UAL学历证书丢了怎么办理》办澳洲文凭认证，办留信网认证（网上可查，实体公司，专业可靠）
(诚招代理)办理国外高校毕业证成绩单文凭学位证,真实使馆公证（留学回国人员证明）真实留信网认证国外学历学位认证雅思代考国外学校代申请名校保录开请假条改GPA改成绩ID卡
1.高仿业务:【本科硕士】毕业证,成绩单（GPA修改）,学历认证（教育部认证）,大学Offer,,ID,留信认证,使馆认证,雅思,语言证书等高仿类证书；
2.认证服务: 学历认证（教育部认证）,大使馆认证（回国人员证明）,留信认证（可查有编号证书）,大学保录取,雅思保分成绩单。
3.技术服务：钢印水印烫金激光防伪凹凸版设计印刷激凸温感光标底纹镭射速度快。
办理伦敦艺术大学伦敦艺术大学毕业证offer流程：
1客户提供办理信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：我们有专业老师帮你查询）；
2开始安排制作毕业证成绩单电子图；
3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
5成品做好拍照或者视频给您确认；
6快递给客户（国内顺丰国外DHLUPS等快读邮寄）
-办理真实使馆公证（即留学回国人员证明）
-办理各国各大学文凭（世界名校一对一专业服务,可全程监控跟踪进度）
-全套服务：毕业证成绩单真实使馆公证真实教育部认证。让您回国发展信心十足！
（详情请加一下 文凭顾问+微信:95270640）欢迎咨询！活总让山娃目不暇接惊叹不已父亲老问山娃想买什么想吃什么山娃知道父亲赚钱很辛苦除了书籍和文具山娃啥也不要能牵着父亲的手满城闲逛他已心满意足了父亲连挑了三套童装叫山娃试穿山娃有点不想父亲说城里不比乡下要穿得漂漂亮亮爸怎么不穿得漂亮望着父亲山娃反问道父亲听了并不回答只是吃吃地笑山娃很精神越逛越起劲父亲却越逛越疲倦望着父亲呵欠连天的样子山娃也说困了累了回家吧小屋闷罐一般头顶上的三叶扇彻夜呜呜作响搅得满屋拥
一比一原版(ud毕业证书)丹佛大学毕业证如何办理
原版一模一样【微信：741003700 】【(ud毕业证书)丹佛大学毕业证成绩单】【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
办理(ud毕业证书)丹佛大学毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理(ud毕业证书)丹佛大学毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理(ud毕业证书)丹佛大学毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理(ud毕业证书)丹佛大学毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
1：1制作英国伦敦大学毕业证（london毕业证书）学历学位证书原版一模一样
原版一模一样【微信：741003700 】【英国伦敦大学毕业证（london毕业证书）学历学位证书】【微信：741003700 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原海外各大学 Bachelor Diploma degree, Master Degree Diploma
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
VYAPAR TRENDS JUNE-2024 e-EDITION (VOL-2, ISSUE-05)
VYAPAR TRENDS JUNE-2024 e-EDITION (VOL-2, ISSUE-05)
https://ftiiassociation.org/wp-content/uploads/2024/06/VT_JUN_2024.pdf
Complete Self-write Restaurant Business Plan Guide for Entrepreneurs
A guide for making the Best Restaurant Advertising Campaigns with demographics, data analytics, and digital advertising for measurable results.
Recently uploaded (9)
Abasse Twalal Harouna: The Maestro of Digital Marketing - His Journey and Ach...
Abasse Twalal Harouna: The Maestro of Digital Marketing - His Journey and Ach...
Exploring the Contrast Silicone Sponge Rubber Versus Foam Rubber.pptx
Exploring the Contrast Silicone Sponge Rubber Versus Foam Rubber.pptx
VYAPAR TRENDS JUNE-2024 e-EDITION (VOL-2, ISSUE-05)
VYAPAR TRENDS JUNE-2024 e-EDITION (VOL-2, ISSUE-05)
Complete Self-write Restaurant Business Plan Guide for Entrepreneurs
Complete Self-write Restaurant Business Plan Guide for Entrepreneurs
Integrative project operations-puneet kalra epgp01.051
- 1. Integrative Project Operation Amazon V/S Fashion&You Puneet Kalra Epgp01.051
- 2. Project Objectives Six Sigma for Business Growth Implementation of Business Process Enhancer (ERP & CRM)
- 3. Purpose of Study Customer satisfaction • Focusing on customer needs Facts Management • Formal data gathering and statistical analysis Respect for people • Assumptions about employees • Customers as co- producers agents • Support engagement features
- 4. Plan-Do-Check-Act (PDCA) Cycle Plan-Documenting the current process, selecting the problem, determining possible root causes, and developing an action plan Do-Implementing the process change on a trial basis and collect data on performance measures Check- Review and evaluate the effect of the change Act-If the experiment is successful, standardize the process change, provide training on the new process, and codify learning from the improvement process
- 5. Quality Tools Check sheet CRM ERP Histogram Pareto chart Flowchart Cause-and-effect diagram Scatter diagram Business process Sheet
- 6. Six Sigma & DMAIC Six Sigma: Emphasizing on the need to recognize high-impact processes which are financially quantifiable opportunities Eliminate defects as defined by customers Recognizes that variation hinders the ability to reliably deliver high-quality services Data-driven decisions using a comprehensive set of quality tools mentioned above The Define-Measure-Analyze-Improve-Control (DMAIC) improvement process used in Six Sigma is analogous to the PDCA cycle
- 7. CRM
- 8. Process Scenarios for Improvement Query Handling Inbound Call Pop-Up Inbound Call activity A/C match through phone number/ email/ order no. Knowledge Database Search Complete Customer Account View Converting call to case Case Email Activity Child Case Creation SLA Compliance Case Closure Order Cancellation request Email Integration A/C match through email/ order no. Complete Customer Account View Converting email to case Case Email Activity Child Case Creation Case Closure
- 10. Thank You