The project was conceptualized to set a benchmark for accountability and transparency in public funded healthcare in India. There is a common perception that government hospitals are providing suboptimal care to the citizens and to some extent this is true. Being funded by taxpayer’s money, accountability and transparency leave much to be desired in government hospitals in India. There are some hospitals that are overburdened and on the other hand, there are some which remain empty in spite of being ‘fully functioning’ As a small initial step, we wanted statistics on the number of patients coming to a hospital, as well as number of patients being admitted and discharged be available online publicly in a real time manner or as close to real-time as possible. This would make the overall working of a hospital transparent to the public. A second objective was to internally audit the clinical performance of each department and also have this audit available online publicly so that it could be compared with other hospitals in India & abroad.

1. Integrated Online Portal for AIIMS Trauma Centre An initiative by JPN Apex Trauma Centre, AIIMS, New Delhi & SM Telesys Ltd.

2. Network Diagram

3. www.jpnatc.com Home page Live statistics Online RTI application CRM Social networking tools

4. www.jpnatc.com/stats Overview Admission/discharge summary for each day OPD summary for each day Total admissions & discharges till date in current month Previous months data can be also seen

5. www.jpnatc.com/stats Neurosurgery Orthopedics Surgery Daily statistics on the functioning of each department

6. www.jpnatc.com/audit Education-Audit-overview Statistics of key departments on bed occupancy, average length of stay & bed turnover

7. www.jpnatc.com/audit Audit-All departments Audit of key performance indicators in clinical & administrative matters

8. www.jpnatc.com CRM Link on home page Personalised access to appointments & admissions under individual clinician

9. CRM: Staff Details & Search

10. Appointment Data & Search

11. Patient Data & Search

12. Complaint

13. SMS to Staff/Faculty/Patient

14. Appointment Details on CRM/Email

15. Team: Dr Deepak Agrawal Head, IT at JPN Apex Trauma centre & Assoc Prof, Neurosuregry Responsible for: Implementing EMR in the centre Starting Call Centre for Centre Conceptualising integrated webportal

16. Team: MrRohit Kumar CEO- SM TELESYS LIMITED Responsible for implementation of the project Has previously implemented Call centre project for JPNATC

17. Team: MrChiranjeev Singh Project Manager Responsible for one of the major components connecting the asp codes to the Vista CPRS & php based CRM. He is also looking after all the online updates & changes.

18. Thank you