Etiqa Insurance has developed a more streamlined travel insurance claims process compared to the industry norm. Their process allows over 90% of claims to be automatically approved within a day. For flight delays over 3 hours, the claim is automatically processed without any action needed from the customer. They are notified of the delay and claim status. Approved claims are instantly deposited into the customer's eWallet for immediate use or purchase of additional insurance. This straight-through automated process reduces the stress and wait times normally associated with travel insurance claims.

1. Submission for Digital Insurer Insurance Innovation Award

2. Current industry norm: Travel insurance is easy to buy, but cumbersome to
claim. Usual claims process takes about 2 weeks on average.
Etiqa Insurance: In 2017, Etiqa successfully approved more than 90% of
submitted claims within a day.

3. Get a travel insurance quote in a few seconds. Input your particulars including return flight details.
Here’s how we make things easier for our travellers:

4. In the event of a flight delay, the last thing customers want to do during their holiday is to
fret about their claims and follow up on claim status after their trip.

5. Automated flight delay monitoring
through a library of API services.
If there is a flight delay for 3 hours or more,
claims will be automatically processed.
Customers will get notifications on the
flight delay and claim process status.
Customers who buy Etiqa travel insurance can enjoy the automated straight-through-process for flight
delay monitoring, notification, claims submission and encashment. They do not need to lift a finger.

6. Upon approval, claims benefits will be credited
into customer’s eWallet at TiqConnect (Etiqa’s
online portal).
Customers can instantly encash the claims via PayNow
or use it to buy new insurance or renew policy.
With the straight-through process for travel claims within a day, Etiqa successfully approved more
than 90% of submitted claims within a day in 2017.

7. Usual travel claim process vs Etiqa’s travel claim process

8. Thank You!