Mirco Müller

1. Contact person:
Mirco Müller
Ludwig-Erhard-Straße 14, 34131 Kassel | Karlstraße 35, 80333 München | Fischertwiete 2, 20095
Hamburg
T 0049 561 / 316663_28 | F 0049 561 / 316663_20 | E crm@insignio.de
http://www.insignio-crm.de/en
Insignio CRM
Enterprise Social Business
How to effectively communicate within a sales organization.

2. Insignio CRM / Enterprise Social Business / SugarCon 2013
Insignio CRM <-> SugarCRM Partnership
Insignio CRM has partnered with
SugarCRM since 2007 we attained Gold
status in 2009.
SugarCRM Partner Advisory Board Member
SugarCRM Developer+ Program Member
SugarCRM MVP Award in 2010 and 2011

3. Insignio CRM / Enterprise Social Business / SugarCon 2013
References

4. Insignio CRM / Enterprise Social Business / SugarCon 2013
Partnering
Business Partner Member

5. Insignio CRM / Enterprise Social Business / SugarCon 2013
What is Enterprise
Social Business?

6. Insignio CRM / Enterprise Social Business / SugarCon 2013
SN / ESN?
Enterprise
2.0
Social
Sales
Social
Business
Software
Social
Intranet
Business
Intranet
Solution
Social
Software
Social
Collabor
ation
Social
Business
Suite
Communities
Social
Business
Solution
SN Social Network
ESN Enterprise Social
Network

7. Insignio CRM / Enterprise Social Business / SugarCon 2013
Impact Social Media Revolution
Social
Revolution
500 million sold
SmartPhones
versus 420
million sold
PCs in 2011.
800 million
Facebook
users with over
100 billion
connections 300 million
Twitter users
with over 1
billion tweets
over 4 days.

8. Insignio CRM / Enterprise Social Business / SugarCon 2013
Current Situation
What people want How it is
sharing ideas
giving feedback
working together
sharing knowledge
self organizing
email is limited
Intranet systems are not integrated into
CRM processes
Individual software is not user friendly
No mobile components

9. Insignio CRM / Enterprise Social Business / SugarCon 2013
Enterprise Social Business = CRM + ESN
ESN!
People & Groups
Knowledge
Documents & Files
Apps
Intranet, Extranet
…
CRM
Address - Mgmt.
Activity - Mgmt.
Opp.- Mgmt.
Ticket - Mgmt.
Quote - Mgmt.
…

10. Insignio CRM / Enterprise Social Business / SugarCon 2013
Case 1
Sharing knowledge within
the organization
Case 2
Exchange information with
NON-CRM users, customers
and partners
Case 3
Employee engagement

11. Insignio CRM / Enterprise Social Business / SugarCon 2013
Case 1
Sharing knowledge within
the organization

12. Insignio CRM / Enterprise Social Business / SugarCon 2013
There are different people, with different
tasks and knowledge

13. Insignio CRM / Enterprise Social Business / SugarCon 2013
Example how to choose what is important

14. Insignio CRM / Enterprise Social Business / SugarCon 2013
Working together on documents

15. Insignio CRM / Enterprise Social Business / SugarCon 2013
Example of how to find information & experts

16. Insignio CRM / Enterprise Social Business / SugarCon 2013
Show announcements inside of your CRM

17. Insignio CRM / Enterprise Social Business / SugarCon 2013
Example how to share information
inside of your CRM

18. Insignio CRM / Enterprise Social Business / SugarCon 2013
Stay up-to-date and be mobile

19. Insignio CRM / Enterprise Social Business / SugarCon 2013
Case 2
Exchange information with
NON-CRM users, customers
and partners

20. Insignio CRM / Enterprise Social Business / SugarCon 2013
Integrate into NON-CRM processes

21. Insignio CRM / Enterprise Social Business / SugarCon 2013
Common simple address database

22. Insignio CRM / Enterprise Social Business / SugarCon 2013
Discussions and exchange of information-
our internal wish list J

23. Insignio CRM / Enterprise Social Business / SugarCon 2013
Example of the integration of external
partners

24. Insignio CRM / Enterprise Social Business / SugarCon 2013
Example of a customer service portal

25. Insignio CRM / Enterprise Social Business / SugarCon 2013
Case 3
Employee engagement

26. Insignio CRM / Enterprise Social Business / SugarCon 2013
Ensure that employees are committed to
their organization’s goals and values and
motivated to contribute to organizational
success

27. Insignio CRM / Enterprise Social Business / SugarCon 2013
Insignio running group

28. Insignio CRM / Enterprise Social Business / SugarCon 2013
Lindner baupause.de blog integration

29. Insignio CRM / Enterprise Social Business / SugarCon 2013
Lindner Hotel Organization

30. Contact person:
Mirco Müller
Ludwig-Erhard-Straße 14, 34131 Kassel | Karlstraße 35, 80333 München | Fischertwiete 2, 20095
Hamburg
T 0049 561 / 316663_28 | F 0049 561 / 316663_20 | E crm@insignio.de
http://www.insignio-crm.de/en
Thank you for your attention!
mirco.mueller@insignio.com