The document discusses step 3 of a 7 step process to improve business process management. Step 3 focuses on improving personal productivity by identifying challenges faced by process participants in their tasks. It recommends identifying up to 3 challenges for each task through methods like observing participants, asking them questions, and reviewing patterns in work. These challenges are then incorporated into process assessments to calculate productivity improvements from eliminating tasks, hand-offs, participants, objects, and challenges. Tracking these metrics helps ensure process improvements adequately address productivity challenges.