MV Balasubramanyam is an entrepreneur, startup advisor & angel investor. Currently the Founder of Lalitham Innovation Labs, Bengaluru after his 8 years of experience as the CEO, Director of Board of Ramyam Intelligence Lab. Keeping up with the current need for maintaining the comprehensive health data by the patients at their finger tips, this presentation is on the various technologies used for connecting Doctor and patient digitally. Visit our Website : https://www.medetalks.com/ Contact Us @ https://www.medetalks.com/contact-us.html Like our Facebook page @ https://www.facebook.com/MedeTalks Follow us on Twitter @ https://twitter.com/MedeTalks Follow us on Linkedin@ https://www.linkedin.com/company/medetalks-2019/

1. Doctor - Patient
Digital Connect

2. Agenda
 Introduction
 Patient Engagement & Experience
 Integration with Touch Points
 Reports, Analytics & Predictive Models

3. DISCLAIMER
The contents are researched from self experiences and
family/friends feedback on how the technology shall help
the common person in providing Doctor-Patient Digital
Connect.

4. • Patients have multiple sets of health records viz., Doctors’ Notes,
Prescriptions, Investigations (Historic Test Reports), treatments
taken, Vaccinations and Insurances
• Health records are mostly paper based and therefore are vulnerable
for misplacement or are often lost.
• When the patient is travelling, it is difficult to carry entire medical
history along.
• Patients needs to carry the documents and at times need to explain
Doctors on what medicines they are consuming, which is not
feasible at all time.
• In times of emergencies, availability of patient information is critical,
particularly, when patient is not able to answer
Introduction

5.  Complete health profile of the patient is not available and more
often it is reconstructed each time the patient visits the doctor.
 Hospitals maintaining the Electronic Health Records will have the
data related to specific visits by the patients but will not have
comprehensive patient information.
 Health data is diffused in several papers and is not organized to
make it amenable for scientific and systematic analysis to help the
patients and doctors for proper diagnosis and to identify Key Risk
Indicators (KRIs) to save lives by predictive analytics.
 There is no mechanism to synergize various participants (Patients,
Doctors, Diagnostic centers, pharmacies, health insurance
providers) to optimize the benefits.
Introduction (Cont…)

6. “Healthcare is tipping towards more consumer-centered
and participatory medicine, and that’s going to push many
organizations to embrace on-demand, connected, and
data-driven patient engagement technologies”
(Source: Ernst & Young (EY) and the American Hospital Association
(AHA) Center for Health Innovation)

7. Patient Engagement
 Patient engagement is broadly explained as TRIPLE
AIMs of Improved Health Outcomes, Better Patient
Care and Lowering Costs
 There is a need of continuous engagement with the
patients across touch points
 Continuous patient education helps the patients to take
informed decisions about their health
 Language barrier to communicate shall be addressed
effectively through technology

8. Patient Experience is the sum of all interactions, shaped
by and organization's culture, that influence patient
perceptions across the Continuum of care
- The Beryl Institute

9. Patient Experience
 Positive patient experience is related to better health
outcomes
 Focusing on patient experience is a move towards patient-
centered care and is carried out through factual metrics
 Right information in Right time through digitalization,
provides opportunities for increasing health
consciousness and for improving the overall health
 Data Protection based on existing national and international
standards guaranteeing the safety and security of personal
information

10. Touch points in Health Profile
 Patient
 Medical Practitioner (Doctors) – Includes alternate
medicine practitioners
 Pharmacies
 Diagnostic Centers
 Therapy Centers
 Insurance Companies
 Government Agencies (Schemes)

11. Integration with Touch Points
 Patients need to seamlessly have the access to their
data for personal review and consumption
 Doctors shall look into the patient info on demand
through simple and easy access while engaging with
the patients and have access to various analytics and
predict health status based on specific Key risk
indicators
 Insurance providers shall know the patient’s health
conditions to offer better packages
 Pharmacies shall refill the medicines on time

12.  Diagnostic centers shall be able to understand the time
for investigations due for their patients and remind
them
 All touch points shall be able to retrieve patient
information, even if the patient is not conscious
 Patients shall be able to know and use the Government
health schemes that are applicable for them
 Patients shall maintain records of their blood donation
data
Integration with Touch Points (cont…)

13. User Centric Approach
Patient
Pharmacy
Doctor/Hospital/
Clinic
Diagnostic/Ther
apy center
Government
Insurance
Company

14. Patients
 Maintain demographic data including medical emergency contact,
blood group, ailments and allergies
 Self and Family Health Repository in palm
 Hereditary issues can be recorded and preventive care can be
taken
 Consulting Bot for common ailments (built from expert doctors’
notes)
 Doctor appointments using existing Apps
 Reminders (annual checkup, insurance renewal, doctor
appointments, medicine refill etc)
 Patient education on virus spread and precautions

15.  Monitoring of Healthcare spend to plan the expenses
 Preventive/Proactive Care information shall be available
(For pregnant women, Babies, Chronic diseases etc)
 Patients may take treatments from alternate medicine
centers and all the data shall be available with the patients
at one place
 Locate suitable doctors and hospitals and take digital
appointments
 Wait time reduction at hospitals as hospitals/doctors have
patient data accessible (insurance, wearable data, medical
history etc)
Patients (cont…)

16. Medical Practitioners
 Retrieve Patients’ Health History through Biometrics or QR Code
 Digital health profile comes in handy and aids in proper diagnosis for
providing better treatment by appending their notes and prescriptions
to the patients’ data
 Study health status and do comparative analytics (Normal conditions
versus last two reports and current report)
 Effective clinical decisions and Predictive Analysis based on Key Risk
Indicators
 Check the medicines used and add/modify medication and/or
prescribe investigations
 Virtual Consulting Hour for Doctors (Online Consulting Hour with prior
appointments, access any where). No OPD
 Consult Bot through Expert Doctor’s opinions

17. Hospitals/Clinics
 Better utilization of OPD hours
 Integration with multiple touch points that are not part of
their offerings viz., Insurance, Govt health schemes,
pharmacies and diagnostic centers
 Integrated access to the insurance provider of the
patient with digital claims
 Provide Digital Vaccination Diary to patients
 EHR integration with Patients

18. Diagnostic Centers
 Digital upload of documents so that the patients and
doctors can access anytime
 Reminders for annual tests
 Seamless integration so that all stake holders can
access the reports
 Offers & Discounts based on frequent utilization of
services

19. Pharmacies
 Pharmacies can access prescriptions
and can issue medicines
 Medicine refilling reminders are
possible, and alerts are sent to
pharmacies and patients.
 Home delivery
 Digital Payments

20. Insurance Companies
 Health condition and Hereditary based customised
packages
 Family Health package based on Family Health
 Cross-sell and Up-Sell opportunities

21. Government Schemes
 Government schemes shall be integrated through
digital means with patients health records to better
utilize the facilities/concessions.
 In addition the digitization provides insights to
government agencies through various reports on the
patients healthcare status of general public.

22. Reports
 In addition to investigation reports, various reports shall
come handy to the patients and other stake holders.
 Vast number of reports can be generated like Health
profile report (illnesses suffered during a given period),
Healthcare spend reports, vaccinations taken/missed
reports etc
 Insurance claims tracking
 Data Protection Reports

23. Analytics & Predictive Models
 Healthcare Dashboard to be provided to the patients to
review their health position
 Patient Experience Assessment
 Patient Engagement/Satisfaction Score Card
 Insurance companies can assess the health condition
and offer better packages
 Suggest Diet Plan based on the Health conditions
 Preventing Suicide and self harm

24. Analytics & Predictive Models
 AI & ML based predictive Models’
 AR/VR/MR/XR based view of/for Doctors
 Integration with IoT devices
 Key Risk Indicators
 Hereditary based Risk predictions