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Innovations on a Budget



                                Joe Luedtke
                  Liturgical Publications Inc
                       JLuedtke@4LPi.com
                              @cathtechtalk
• Introduction
• The Pace of Technology
  Change
• Trends in Technology
• The Infrastructure Needs of
  a ―Typical‖ Church
• Innovations on a Budget—from the Ground Up
    • Network and Network Monitoring
    • Server and Workstation Infrastructure
    • Applications
    • Websites, Apps, and Social Media
    • Collaboration Tools
• The Wrap-up
Why is a Church
Bulletin Company
  talking about
  technology?
Innovation
                        &
                     Budgets


Are not mutually
exclusive ideals!
Pace of Technology Change
Technology Change and the Pace of Change

• I love hindsight; I just don’t get it early
  enough
• Working in the church, we do, however,
  have the benefit of hindsight
• Techies within the church often lament
  that we’re slow to adopt technology
• Take the glass half-full few… we’re
  deliberate, thoughtful, and efficient in
  how we do it!
Technology Changes that Are
         Impacting the Church
• Innovations we are
  leveraging
• Innovations we should
  be leveraging
• Innovations being
  inflicted upon us
Innovations that You See?
Corporate CIOs 2010 Top Priorities
• Consolidate IT infrastructure
• Significantly upgrade DR and Business
  Continuity
• Expand use of mobile for employees and
  customers
• Significantly upgrade security
• Implement and expand use of collaborative
  capabilities
Typical Church
 Infrastructure
Typical Church
 Infrastructure
Survey of 4,000 Catholic Churches
Operating System %
                            Observations:
Windows 7            19%
                            • Churches aren’t as successful
Windows Vista        12%
                              as corporations in enforcing
Windows XP           53%      standards
                            • Macs are on the rise in
Windows 2000           7%
                              churches and will continue to
Windows 98/ME        < 1%     grow
                            • The Windows 7 lag in
Windows 95             1%
                              churches probably means an
MACs                   7%     acceleration of Windows 8
                              when released
Linux                < 1%
Technology Needs
• Internet Access
   – Firewalls                              Commodities

   – Sufficient bandwidth
   – Secure and safe access for staff and parishioners
• File and Print services
• Backups and Disaster Recovery
• Business Applications (Finance, CMS, School ERP)
• Website and Social Media Sites
Technology Challenges
• Mishmash of old hardware and software
• PC and LAN support capabilities vary dramatically
  church by church
• Security issues are increasing
   – Religious … sites were found to have triple the average # of
     [virus / malware] threats than adult/pornographic sites.
                                       —Symantec, April 2012
• Data privacy is becoming increasingly important
• Network capabilities are not prepared for growth
Network and Security Innovations on a Budget
• Separate Wireless for Staff and Parishioners
   • Lock down staff access
   • Segment and limit guest access
• Leverage Cloud-based Network Services for
  Simple Security and Malware Protection
   • OpenDNS—$1250/yr
   • Dyn.com—$30/month
   • SpamHero – Spam filtering for $5/month
     for 100,000 e-mail messages
• Open source tool
  with a freemium
  model
• Nagios XI premium
  verison is free for 7
  or less nodes
• Robust network
  monitoring
• Event monitoring
• Batch monitoring
  with a little effort
Network and Security Innovations on a Budget
• OpenVPN—Open Source VPN Solution
• Proxy Server
   • Squid Proxy is my personal favorite, squid-cache.org/
   • Reduces bandwidth plus some content control and reporting
• Drive Encryption
   • BitLocker—comes with Windows 7 Ultimate or Software
      Assurance Subscription
   • Starting with OS X 10.7—Full Disk Encryption now available
Hardware Innovations on a Budget
• Virtualization
   • Start with server virtualization and then
      evaluate workstation virtualization
   • VMWare Vsphere Hypervisor (ESXi)
       • Free for 32 Gig of memory or less
   • Benefits:
       • Abstracts the servers from the hardware
       • Move servers to solve hardware and
          capacity issues
       • Introduces simple backup and recovery
          solutions
Hardware Innovations on a Budget
                          Case Study at Liturgical Publications
• LPi’s server infrastructure was 48 physical servers in
  2009
• We’re at 18 now
• Each of our print facilities had between 12 and 15
  physical servers. Now, they’re going down to 2
                                • Each server runs at less than
                                  50% capacity
                                • VCB Backups copied to the
                                  other server nightly
                                • No hardware maintenance
                                • LOM / iLO / ipmi
Hardware Innovations on a Budget
                          Case Study at Liturgical Publications

• Old workstations make great dumb terminals
   • Reuse donated or old equipment while creating at least
     OS-level standards
   • Remove the hard drives, Optical drive, and fans and you
     have a dumb terminal
   • Remote access, remote updates not available on the
     VMWare server
   • Lowers support cost and centralizes administration
• Augment VMWare with remote desktop solutions:
   • I love Citrix, but it’s expensive
   • Openthinclient.org with VMWare Vsphere is a free
     alternative
Hardware Innovations on a Budget
• Cloud-based Backup Solutions
   • Dropbox
   • Mozy
• Disk-based Backup Systems
   • Disk mirroring
   • Disk-to-disk backups with physical swapping
• Benefits
   • Access your data anytime and anywhere
   • Syncs your files to all your devices
   • Backs up your files to the Web
• Costs:
   • Free for < 2 Gig of data
   • 100 Gig is $99 / year
   • Team Dropbox starts at $795/year
Cloud-based Computing
• Removes infrastructure support, OS support, application
  upgrades
• Anywhere, anytime access
• Pay-as-you-go and pay-as-you-grow service
• Browser-based, does not require anything but a Web
  browser to run. Should be mobile enabled
• No upgrades to perform. You’re always on the latest
  version
• Backup and Disaster Recovery become the vendor’s
  responsibility
Application Innovations on a Budget
                                                  Software as a Service (SAAS)
•   E-mail is a core communication requirement that many churches have not yet
    addressed
•   Churches should not:
     – Have their staff use their personal e-mail addresses
     – Try to implement their own e-mail server
•   Churches should:
     – Leverage readily available cloud-based e-mail services
          • Gmail—Free via Google Apps for Non-profits
          • Office 365—$4/user/month
     – Leverage diocese e-mail services if they’re available
     – If not using a cloud-based email, look at outsourcing SMTP services to companies
       like SendGrid
Application Innovations on a Budget
                                             E-mail Newsletters
• E-mail Marketing
  Programs make
  an rich HTML e-
  mail and e-mail
  list management
  simple
• MailChimp is my
  favorite as it’s
  free for lists under
  2,000
• VerticalResponse
  and Constant
  Contact are good,
  cost-effective
  alternatives
Church Management Systems are
               Moving to the Cloud
• They’re just starting to move to the Cloud
• Marketing hyperbole—CMS’s that claim
  they’re in the Cloud by offering Terminal
  Services or Citrix-based solutions
• ParishSoft is potentially the only Catholic-
  focused CMS that currently offers a Cloud-
  based solution
Application Innovations on a Budget
                                                  Websites

Websites:
• Are you really still hosting your own website?
• Remember it’s not an IT Development Project it’s an
  ongoing Content Management responsibility.
• For the ―average‖ church, don’t build your own. Leverage
  one of these providers:
  http://catholictechtalk.com/website-builders/.
Application Innovations on a Budget
                                       Collaboration Tools

Parishioner Engagement:
• Yes, you should have a Facebook Page, but for
  marketing your diocese or church
• Look to parishioner engagement-focused systems like
  LPi’s WeGather (free) or FlockNote ($13–$100/month)
  for more




• Online Giving – What does your diocese recommend?
Application Innovations on a Budget
                                                              Collaboration Tools
Collaboration Tools:
• Diocese Video Conferencing—great idea, but start with Google+
  Hangouts first
• Getting the budget for a good video conferencing system is easy
  compared to changing your culture to use it
• For IT Projects, check out Redmine.org
• Extend this group here
   – Where do you all connect and share information online?
   – Any plans for CTMag discussion forums?
The Wrap-up
• Open Source, SAAS, and Cloud Computing bear serious
  investigations in many areas
• Don’t be an ―early adopter.‖ Strive only for silver or
  bronze
• Remember software is sold not purchased. Do your
  homework before making a buying decision
• Leverage hindsight by looking at what corporations and
  other non-profits have already done
• Share with each other. You have a strong community
  here. Figure out how to connect online; not just connect
  once per year
Thank You!

                                  Joe Luedtke
    Vice President, Liturgical Publications Inc
                         JLuedtke@4LPi.com
                                @cathtechtalk

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IT Innovations on a Church Budget

  • 1. Innovations on a Budget Joe Luedtke Liturgical Publications Inc JLuedtke@4LPi.com @cathtechtalk
  • 2. • Introduction • The Pace of Technology Change • Trends in Technology • The Infrastructure Needs of a ―Typical‖ Church • Innovations on a Budget—from the Ground Up • Network and Network Monitoring • Server and Workstation Infrastructure • Applications • Websites, Apps, and Social Media • Collaboration Tools • The Wrap-up
  • 3. Why is a Church Bulletin Company talking about technology?
  • 4. Innovation & Budgets Are not mutually exclusive ideals!
  • 6. Technology Change and the Pace of Change • I love hindsight; I just don’t get it early enough • Working in the church, we do, however, have the benefit of hindsight • Techies within the church often lament that we’re slow to adopt technology • Take the glass half-full few… we’re deliberate, thoughtful, and efficient in how we do it!
  • 7. Technology Changes that Are Impacting the Church • Innovations we are leveraging • Innovations we should be leveraging • Innovations being inflicted upon us
  • 9. Corporate CIOs 2010 Top Priorities • Consolidate IT infrastructure • Significantly upgrade DR and Business Continuity • Expand use of mobile for employees and customers • Significantly upgrade security • Implement and expand use of collaborative capabilities
  • 12. Survey of 4,000 Catholic Churches Operating System % Observations: Windows 7 19% • Churches aren’t as successful Windows Vista 12% as corporations in enforcing Windows XP 53% standards • Macs are on the rise in Windows 2000 7% churches and will continue to Windows 98/ME < 1% grow • The Windows 7 lag in Windows 95 1% churches probably means an MACs 7% acceleration of Windows 8 when released Linux < 1%
  • 13. Technology Needs • Internet Access – Firewalls Commodities – Sufficient bandwidth – Secure and safe access for staff and parishioners • File and Print services • Backups and Disaster Recovery • Business Applications (Finance, CMS, School ERP) • Website and Social Media Sites
  • 14. Technology Challenges • Mishmash of old hardware and software • PC and LAN support capabilities vary dramatically church by church • Security issues are increasing – Religious … sites were found to have triple the average # of [virus / malware] threats than adult/pornographic sites. —Symantec, April 2012 • Data privacy is becoming increasingly important • Network capabilities are not prepared for growth
  • 15. Network and Security Innovations on a Budget • Separate Wireless for Staff and Parishioners • Lock down staff access • Segment and limit guest access • Leverage Cloud-based Network Services for Simple Security and Malware Protection • OpenDNS—$1250/yr • Dyn.com—$30/month • SpamHero – Spam filtering for $5/month for 100,000 e-mail messages
  • 16. • Open source tool with a freemium model • Nagios XI premium verison is free for 7 or less nodes • Robust network monitoring • Event monitoring • Batch monitoring with a little effort
  • 17. Network and Security Innovations on a Budget • OpenVPN—Open Source VPN Solution • Proxy Server • Squid Proxy is my personal favorite, squid-cache.org/ • Reduces bandwidth plus some content control and reporting • Drive Encryption • BitLocker—comes with Windows 7 Ultimate or Software Assurance Subscription • Starting with OS X 10.7—Full Disk Encryption now available
  • 18. Hardware Innovations on a Budget • Virtualization • Start with server virtualization and then evaluate workstation virtualization • VMWare Vsphere Hypervisor (ESXi) • Free for 32 Gig of memory or less • Benefits: • Abstracts the servers from the hardware • Move servers to solve hardware and capacity issues • Introduces simple backup and recovery solutions
  • 19. Hardware Innovations on a Budget Case Study at Liturgical Publications • LPi’s server infrastructure was 48 physical servers in 2009 • We’re at 18 now • Each of our print facilities had between 12 and 15 physical servers. Now, they’re going down to 2 • Each server runs at less than 50% capacity • VCB Backups copied to the other server nightly • No hardware maintenance • LOM / iLO / ipmi
  • 20. Hardware Innovations on a Budget Case Study at Liturgical Publications • Old workstations make great dumb terminals • Reuse donated or old equipment while creating at least OS-level standards • Remove the hard drives, Optical drive, and fans and you have a dumb terminal • Remote access, remote updates not available on the VMWare server • Lowers support cost and centralizes administration • Augment VMWare with remote desktop solutions: • I love Citrix, but it’s expensive • Openthinclient.org with VMWare Vsphere is a free alternative
  • 21. Hardware Innovations on a Budget • Cloud-based Backup Solutions • Dropbox • Mozy • Disk-based Backup Systems • Disk mirroring • Disk-to-disk backups with physical swapping
  • 22. • Benefits • Access your data anytime and anywhere • Syncs your files to all your devices • Backs up your files to the Web • Costs: • Free for < 2 Gig of data • 100 Gig is $99 / year • Team Dropbox starts at $795/year
  • 23. Cloud-based Computing • Removes infrastructure support, OS support, application upgrades • Anywhere, anytime access • Pay-as-you-go and pay-as-you-grow service • Browser-based, does not require anything but a Web browser to run. Should be mobile enabled • No upgrades to perform. You’re always on the latest version • Backup and Disaster Recovery become the vendor’s responsibility
  • 24. Application Innovations on a Budget Software as a Service (SAAS) • E-mail is a core communication requirement that many churches have not yet addressed • Churches should not: – Have their staff use their personal e-mail addresses – Try to implement their own e-mail server • Churches should: – Leverage readily available cloud-based e-mail services • Gmail—Free via Google Apps for Non-profits • Office 365—$4/user/month – Leverage diocese e-mail services if they’re available – If not using a cloud-based email, look at outsourcing SMTP services to companies like SendGrid
  • 25. Application Innovations on a Budget E-mail Newsletters • E-mail Marketing Programs make an rich HTML e- mail and e-mail list management simple • MailChimp is my favorite as it’s free for lists under 2,000 • VerticalResponse and Constant Contact are good, cost-effective alternatives
  • 26. Church Management Systems are Moving to the Cloud • They’re just starting to move to the Cloud • Marketing hyperbole—CMS’s that claim they’re in the Cloud by offering Terminal Services or Citrix-based solutions • ParishSoft is potentially the only Catholic- focused CMS that currently offers a Cloud- based solution
  • 27. Application Innovations on a Budget Websites Websites: • Are you really still hosting your own website? • Remember it’s not an IT Development Project it’s an ongoing Content Management responsibility. • For the ―average‖ church, don’t build your own. Leverage one of these providers: http://catholictechtalk.com/website-builders/.
  • 28. Application Innovations on a Budget Collaboration Tools Parishioner Engagement: • Yes, you should have a Facebook Page, but for marketing your diocese or church • Look to parishioner engagement-focused systems like LPi’s WeGather (free) or FlockNote ($13–$100/month) for more • Online Giving – What does your diocese recommend?
  • 29. Application Innovations on a Budget Collaboration Tools Collaboration Tools: • Diocese Video Conferencing—great idea, but start with Google+ Hangouts first • Getting the budget for a good video conferencing system is easy compared to changing your culture to use it • For IT Projects, check out Redmine.org • Extend this group here – Where do you all connect and share information online? – Any plans for CTMag discussion forums?
  • 30. The Wrap-up • Open Source, SAAS, and Cloud Computing bear serious investigations in many areas • Don’t be an ―early adopter.‖ Strive only for silver or bronze • Remember software is sold not purchased. Do your homework before making a buying decision • Leverage hindsight by looking at what corporations and other non-profits have already done • Share with each other. You have a strong community here. Figure out how to connect online; not just connect once per year
  • 31. Thank You! Joe Luedtke Vice President, Liturgical Publications Inc JLuedtke@4LPi.com @cathtechtalk