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Innovation Via Employee Engagement
- 1. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 1 Johnnie Cochran “If the gloves don’t fit… …you must acquit!”
- 2. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 2 “When in doubt… If you remember one thing… …try it out”
- 3. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 3 Innovation Through Employee Engagement “As leaders, we need to fall in love with cultivation of activities in the margins, because this is where we see the future before it happens.” ~ Tom Petzinger, The New Pioneers 10% 80% 10%
- 4. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 4 Innovation Through Employee Engagement • Prototyping • Promoting Serendipity • Engaging employees to innovate and explore
- 5. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 5 and the
- 6. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 6 A Perfectly Good Prototype
- 7. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 7 Invert the thinking… instead of Carefully articulate all design specs and build to specs Prototype your way to your final design specs Prototyping at IDEO
- 8. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 8 Why so much prototyping? E PJ FT IntuitiveSensing I 75% 25%“What I can feel, see, hear, taste, smell in front of me right now” “I get an overall sense I can see playing out in the future”
- 9. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 9 Prototype-Driven Specs • 2 > 1 • Rough, early and iterative • Watch how users interact with the prototype • Avg is 4-5 prototypes to final
- 10. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 10 Innovation Through Employee Engagement • Prototyping • Promoting Serendipity • Engaging employees to innovate and explore
- 11. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 11 “I think organizations would send a lot more teams out into the field if they understood just how many business opportunities or cost savings simple observations can bring.” ~ Tom Kelly, IDEO Innovation Through Employee Engagement
- 12. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 12 Who are you networking with? “The old ways are dead. And you need people around you who concur. That means hanging out more with the creative people, the freaks, the real visionaries, than you’re already doing. Thinking more about what their needs are, and responding accordingly. It doesn’t matter what industry we’re talking about – architecture, advertising, petrochemicals – they’re around they’re easy enough to find if you make the effort, if you’ve got something worthwhile to offer in return. Avoid the dullards; avoid the folk who play it safe. They can’t help you anymore. Their stability model no longer offers that much stability. They are extinct; they are extinction.” Hugh MacLeod
- 13. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 13 An Interesting Study From Why Innovations Fail, By Carl Franklin 197 Product “Introductions” (111 successes; 86 failures) • Need Spotting (known problem) • Mental Inventions • Solution Spotting (new uses) • Trend following (Me too) • Market Research • Random Events
- 14. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 14 From Why Innovations Fail, By Carl Franklin An Interesting Study 197 Product “Introductions” (111 successes; 86 failures) • Need Spotting (known problem) • Mental Inventions • Solution Spotting (new uses) • Trend following (Me too) • Market Research • Random Events -3 out of 4 -3 out of 4 +2 out of 3 +7 out of 8 +4 out of 5 +13 out of 14
- 15. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 15 “How do we continue to meet our current commitments, optimize our current ways of doing things AND explore new lines of business and technologies?” Worthy Questions
- 16. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 16 “Do you guys know of anybody playing with in-process labeling?” Tech Center Story
- 17. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 17 Innovation Through Employee Engagement • Prototyping • Promoting Serendipity • Engaging employees to innovate and explore
- 18. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 18 Tech Center Story 1994 Off-site “THE provider of engineering services for all of Baxter!” 1995-2000 Dave – Supplier John - Customer Terry, “I need all 80 sets of eyeballs out there!” 2001 2003 Management Team Only Entire Department • Future Search process • “Open Space” process
- 19. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 19 Results Turnover > 8% from 2000-2012 2 new labs brought in coming out of Future Search session “I still get feedback to this day from people who have worked for me in the past telling me how much they enjoyed what they did, had a sense of accomplishment, and learned a lot that has prepared them for other assignments.” Terry, VP Tech Center, 2016
- 20. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 20 Engaging Employees to Drive Innovation Change tools experienced and explored Appreciative Inquiry Croudsourcing in :30 Worthy Questions Quad Coaching Emergent Conversations Force Field Analysis Open Space Process Stakeholder Engagement Ecocycle Planning Plus/delta Conversation Cafe User Observations Planning Improv Prototyping Future Search Conference
- 21. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 21 Innovation Through Employee Engagement • Push for quick and multiple prototypes • Encourage networking in the fringes • Invite the crowd in
- 22. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 22 “Our experiences have taught us that leaders are far better off when they devise structures, procedures and processes in collaboration with the people who have to make them work. ~ R. Teerlink and L. Ozley The Harley Davidson Story ….In many cases, the inmates are the only resource that can save the asylum.” Closing Thoughts
- 23. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 23 “When in doubt… One Last Time… …try it out”
- 24. Helping Leaders drivechange and innovation! McLaughlin Consulting Services Rich@Mclaughlincommunity.com 609-577-3072 24 Questions