This document discusses using an educational design research approach to develop flexible teaching and learning that keeps students motivated with positive results. It describes testing a hybrid classroom model during COVID that had 30 students attending class in person and 30 attending online. Evaluations found online students felt less involved, so guidelines were developed for teachers. When lower first year results occurred, further research identified issues for online first year students around sense of belonging and experience. New policies stopped the hybrid model for first years and focused on meaningful on-campus activities and accountability to improve results. The research contributed to solutions, design principles and professional development.