Presentación: Cómo promover la innovación en el sector público de Mette lindgaard, Socia Líder Gestión de Casos Integrada y Servicios Sociales, Deloitte Dinamarca.

1. Public Sector Innovation in Denmark
Mette Lindgaard, Deloitte Global Social Services Leader
May 2013, Chile

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Danish design and innovation
- and design failures

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Introducing Denmark
– a small country with a strong confidence
The Danish innovation case
The innovation environment
Lessons learned in Denmark
Content
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Introducing Denmark
– a small country with a strong confidence
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A small nation but a great Kingdom
Denmark Faroe Island Greenland Chile
Population 5,556,452 49,709 57,714 17,216,945
Sq Km 43,094 1,393 2,166,086 756,102
Source: CIA Factbook
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• On of the largest coast lines in
Europe
• Relatively flat - highest point
173 m. above sea level
• 60 % tax
• Free education and healthcare
• The happiest people in Europe
The geography of Denmark
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The Danish
Innovation Case
– radical and incremental innovation
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Why innovation in Denmark?
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Less people to
serve more
Citizen
expectations
Financial
crisis
Increasing
costs of care
Large and
expensive public
sector
Desire to create
a better society
Large generations retire, more on welfare support - we face
shortage of employees
Citizens pay high taxes and expect high level services
Life style deceases and advanced treatments drive costs of
health care and home care.
One of the world’s most expensive public sectors
(Denmark is 57% of GDP, and Chile is 24% of GDP)
Though Denmark is doing better than southern European
countries, we face budget constraints.
Strong community sense and wish for a better society.

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Innovation in Denmark – both radical and incremental
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• New reforms in employment,
education and social services
• New tools and technology to
improve efficiency
• New channels changes citizen
services and communication
• New knowledge provide new
understanding and new ideas
• New collaboration Private –
Public innovation and cooperation,
Public – NGO cooperation.

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A few examples
• Mobile-learning in home care for elderly promote
quality of care.
• Sensor regulated rooms and buildings promote self
sufficiency and life quality.
• Electronic distribution of medicine saves lives.
• I-enabled kindergartens promote individual
learning from an early age.
• Centralized case management provide
automated processes and online access.
• Case management systems save time and money.
• Technology reduce work related accidents.
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The innovation
environment
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12. The Danish Innovation environment
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Regulation
• Innovation law: Law on grants to promote innovation, research
• ”Free municipalities” – local iniativatives to by-pass regulation
Innovation Institutions
• MindLab, Innovation Centre Denmark, Innovation academies
• Innovation agents to support small companies
Public funding
• Fund for welfare technology, funds tailored to innovation, research
and initiatives
Incentives
• Salary and reward structure to promote innovative behavior
• Innovation prizes
Involvement
• Innovation conferences
• Involvement of citizens and employees in innovation initiatives

13. Association of Local governments
• Annual innovation conference
• innovation prize
• Radical innovation
– new public sector solutions
• Small steps
– innovative value with
small means
2012 focus on education
• 44 local governments participated
– 104 initiatives
• Prize for: The future primary school - active involvement of citizens
and private sector in development of the primary school of tomorrow
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MindLab
Web: http://www.mind-lab.dk/
• MindLab is an innovative citizen-oriented cooperation between the Ministries of
Employment, Taxation, Business and Development.
• Cross ministerial initiatives involving citizens and companies in creating better
public solutions.
• Three areas:
• “Laboratory”: Help to create concrete changes through an experimental and
user participatory approaches involving partnerships, projects, and
workshops.
• “Think Tank”: Research and analysis for government, academia and the
wider public.
• “Inspirator”: Seminars, courses, presentations, training and development
activities.
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Fund for Welfare Technology
Web: http://www.ffvt.dk/
Purpose: To renew the Danish public system through the distribution of
technology that ensures better service for fewer resources.
• 550 M$ for welfare technology initiative in 5 years
• Public as well as Private-Public initiatives
• Radical innovation
Welfare technology…
• Cost-effective processes and administration
• Citizen empowerment
Sensoring bed sheets Learning danish by
3D computergame
Home care opens doors
with mobile phone
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Innovation Centre Denmark
Source: http://icdk.um.dk/
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Connected to the Ministry of Foreign Affairs of Denmark.
Assist researchers, small and large companies with:
• International partnerships
• International network
• Define the right collaboration partners
for entering a new marked
• Create design strategy
• Develop and commercialize products

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Lessons learned
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Barriers to innovation
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Structural barriersPersonal barriers
Organizational
silos
Employees
seeking stability
and job security
‘Failure-is-not-
an-option-
culture’
Lack of knowledge on how to create innovations
Performance
measurements
focus on current
services – not new
Organizational barriers
Career paths
do not
recognize
innovation
Limited inclusion
of citizens in
designing new
solutions

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Lessons learned in Denmark
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The state must
provide infrastructure
to push for innovation
Raise general
knowledge of
innovation, e.g.
through academies
Create institutions
focused on innovation
such as MindLab
Set high goals
– it motivates!
Show your innovation
successes
Collaborate with the
private and non-
profit sectors

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© 2012 Deloitte Global Services Limited
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Mette Lindgaard
partner
 +45 2524 0037
mlindgaard@deloitte.dk