The document discusses technical skills and expectations of students in the 21st century. It defines technical skills as the basic knowledge required to perform tasks, including educational qualifications. It also outlines students' expectations such as customization, collaboration, speed, and innovation. The document then recommends ways for teachers to cater to students' needs, including creating authentic learning experiences, lessons with emotional connections, and personalized learning opportunities. Finally, it outlines specific 21st century skills students should learn, such as using the internet, office suites, social media, typing, analytical thinking, and communication skills.