This is the long-form version of the slides presented by Steve Jennings, 'Better' Futurist and partner during the 'Voice of the customer 3.0' session at Innotribe Sibos in Singapore on 15 October, 2015.
Do you know what a touchpoint really is? How about what customer experience journey mapping is all about? We tackle a few subjects in Customer Experience to educate all of us!
What would happen if you lost one of your major customers?
Market places are becoming increasingly competitive, with more and more companies being commoditised. To prevent this you need to find a way to differentiate.
Customer's expectations are rising and an excellent customer experience is now part of their expectation.
Customer Experience Myth Busting
“Customer Experience” is quickly becoming a catch-all to describe anything that is remotely related to customers. This presentation will bust some of the most commonly understood myths out there and set the record straight:
- Myth 1: Customer Experience is the same as Customer Service.
- Myth 2: It’s nice to do but it’s not going to impact the bottom line.
- Myth 3: It’s only relevant to retailers.
- Myth 4: You’re sorted if you have a customer experience department.
What is the secret to achieving customer delight? What are the factors that contribute to customer delight? How are successful companies managing to delight their customers? Learn what it takes to master the art of customer delight through these 8 steps.
Starting your own business can be one of the most challenging and rewarding things you will ever do. But where do you start?
Here’s a quick introduction to the various elements you’ll need to consider.
Do you know what a touchpoint really is? How about what customer experience journey mapping is all about? We tackle a few subjects in Customer Experience to educate all of us!
What would happen if you lost one of your major customers?
Market places are becoming increasingly competitive, with more and more companies being commoditised. To prevent this you need to find a way to differentiate.
Customer's expectations are rising and an excellent customer experience is now part of their expectation.
Customer Experience Myth Busting
“Customer Experience” is quickly becoming a catch-all to describe anything that is remotely related to customers. This presentation will bust some of the most commonly understood myths out there and set the record straight:
- Myth 1: Customer Experience is the same as Customer Service.
- Myth 2: It’s nice to do but it’s not going to impact the bottom line.
- Myth 3: It’s only relevant to retailers.
- Myth 4: You’re sorted if you have a customer experience department.
What is the secret to achieving customer delight? What are the factors that contribute to customer delight? How are successful companies managing to delight their customers? Learn what it takes to master the art of customer delight through these 8 steps.
Starting your own business can be one of the most challenging and rewarding things you will ever do. But where do you start?
Here’s a quick introduction to the various elements you’ll need to consider.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Customer Focus".
[Webinar] The Nordstrom Way to Customer Service Excellence with Robert SpectorTalkdeskInc
https://www.talkdesk.com/resources/webinars/
When it comes to customer service, what distinguishes the excellent from the mediocre?
Customer service expert and corporate historian Robert Spector works with Fortune 500 companies to determine what their customers expect in an impeccable service experience.
Register to learn:
- How Nordstrom created a reputation of great customer service.
- Ways to inspire customer loyalty and increase retention.
- How the customer experience is directly related to the employee experience.
Let’s start where we all agree. Customers have less time. Customers want more convenience. They want to make fewer and shorter journeys to buy and service goods.
5 Things that will Create a Long Lasting Impression on Your Potential ClientsWebConnect Pvt Ltd
All businesses strive to earn the loyalty of customers, what make customers come back to a business over and over again are those small gestures which leave a memorable and lasting impression. Do something least expected to leave a more memorable impression on clients. Read this document by Smartinfosys.net to understand 5 ways that help you to create a long lasting impression on your potential clients.
The Butterfly Effect of Customer ExperienceSogolytics
Small pain points -- and successes! -- can have a huge impact in your short-term and long-term customer experience. What kind of impact are you creating with your CX?
Brand Building in the Customer Experience world!Cloudcherry
The evolution of the customer over the years has meant that organizations need to come up with strategies that are not just out of the box but also ones that improve loyalty and retention rates. At the same time, it's important to have a clear vision and ensure that your employees are aligned to it - that's how great brands happen!
How to Design a Great Customer Experience with Kerry BodineTalkdeskInc
https://www.talkdesk.com/resources/webinars/
What new ways of thinking and working will help you intentionally create great customer experiences?
Kerry Bodine, customer experience consultant and former VP and principal analyst at Forrester Research, explores how your company can increase loyalty by designing a more customer-centric experience.
Register to learn:
- Why CX is a strategic imperative for leading companies.
- How to visualize customer pain points throughout the customer journey.
- Ways to intentionally create great customer experiences.
Michael Murphy, Virgin's Brand Manager for Customer Service, discusses the secret sauce for the global brand that is Virgin. 200 companies across 29 countries.
Giftxoxo.com Solution for Corporate GiftingGurnaniharsh
want gifts for employees ? what to buy? where to buy Gift from ? who will spend time on this ? what will be the budget ? who will do the packaging and delivery ? .. Solution "Giftxoxo.com" Your Gifting Consultant.
This presentation shares tips and action points which will help businesses of different sizes in building business relationships that are rich in value for all parties involved in the transaction
In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition cost. This year we have a whole new set of trends that can help you listen and personalize every interaction, giving the customer a better experience.
Brand awareness just does not cut it anymore. Customer loyalty has to be your marketing strategy’s objective. You have to go beyond satisfied customers and create Raving Fans. Here’s how you do it ...
Customer centricity is not easy. Marketing tries to spread a brand message, customer service tries to fullfill the promises.
This presentation proposes a new approach for contact centers, with a focus on value creation instead of on cost cutting.
5 tips for customer experience transformationTarang Rai
Customer experience is not immobile, it’s a process that needs to be transformed with innovation. You need to keep on innovating customer experience by developing new product ideas, making processes and policies that are convenient for your users and creating new ways for customers to access value. So, what you deliver to our customers is not just enough, it’s how you deliver.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Customer Focus".
[Webinar] The Nordstrom Way to Customer Service Excellence with Robert SpectorTalkdeskInc
https://www.talkdesk.com/resources/webinars/
When it comes to customer service, what distinguishes the excellent from the mediocre?
Customer service expert and corporate historian Robert Spector works with Fortune 500 companies to determine what their customers expect in an impeccable service experience.
Register to learn:
- How Nordstrom created a reputation of great customer service.
- Ways to inspire customer loyalty and increase retention.
- How the customer experience is directly related to the employee experience.
Let’s start where we all agree. Customers have less time. Customers want more convenience. They want to make fewer and shorter journeys to buy and service goods.
5 Things that will Create a Long Lasting Impression on Your Potential ClientsWebConnect Pvt Ltd
All businesses strive to earn the loyalty of customers, what make customers come back to a business over and over again are those small gestures which leave a memorable and lasting impression. Do something least expected to leave a more memorable impression on clients. Read this document by Smartinfosys.net to understand 5 ways that help you to create a long lasting impression on your potential clients.
The Butterfly Effect of Customer ExperienceSogolytics
Small pain points -- and successes! -- can have a huge impact in your short-term and long-term customer experience. What kind of impact are you creating with your CX?
Brand Building in the Customer Experience world!Cloudcherry
The evolution of the customer over the years has meant that organizations need to come up with strategies that are not just out of the box but also ones that improve loyalty and retention rates. At the same time, it's important to have a clear vision and ensure that your employees are aligned to it - that's how great brands happen!
How to Design a Great Customer Experience with Kerry BodineTalkdeskInc
https://www.talkdesk.com/resources/webinars/
What new ways of thinking and working will help you intentionally create great customer experiences?
Kerry Bodine, customer experience consultant and former VP and principal analyst at Forrester Research, explores how your company can increase loyalty by designing a more customer-centric experience.
Register to learn:
- Why CX is a strategic imperative for leading companies.
- How to visualize customer pain points throughout the customer journey.
- Ways to intentionally create great customer experiences.
Michael Murphy, Virgin's Brand Manager for Customer Service, discusses the secret sauce for the global brand that is Virgin. 200 companies across 29 countries.
Giftxoxo.com Solution for Corporate GiftingGurnaniharsh
want gifts for employees ? what to buy? where to buy Gift from ? who will spend time on this ? what will be the budget ? who will do the packaging and delivery ? .. Solution "Giftxoxo.com" Your Gifting Consultant.
This presentation shares tips and action points which will help businesses of different sizes in building business relationships that are rich in value for all parties involved in the transaction
In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition cost. This year we have a whole new set of trends that can help you listen and personalize every interaction, giving the customer a better experience.
Brand awareness just does not cut it anymore. Customer loyalty has to be your marketing strategy’s objective. You have to go beyond satisfied customers and create Raving Fans. Here’s how you do it ...
Customer centricity is not easy. Marketing tries to spread a brand message, customer service tries to fullfill the promises.
This presentation proposes a new approach for contact centers, with a focus on value creation instead of on cost cutting.
5 tips for customer experience transformationTarang Rai
Customer experience is not immobile, it’s a process that needs to be transformed with innovation. You need to keep on innovating customer experience by developing new product ideas, making processes and policies that are convenient for your users and creating new ways for customers to access value. So, what you deliver to our customers is not just enough, it’s how you deliver.
Why is a great company culture so rare? How can you make sure your organization has one? The good news is that creating an inspiring and sustainable culture is not as hard as you might think. Dr. David “Doc” Vik reveals the keys to success in The Culture Secret.
A remarkable culture begins with visionary leaders who help their teams take a holistic approach to creating engagement inside their companies and sharing it with customers. Discover how to take culture beyond casual Friday and into more meaningful conversations like:
•Driving Vision
•Defining Purpose
•Clear business model
•Unique/WOW factors
•Meaningful Values
•Inspired Leadership
•Great customers and customer service
•Brand enhancement
•Experience and the emotional connection
If you don’t think you have to focus on attracting—and retaining—the best employees in today’s hypercompetitive war for talent, you are living in the past. The employees and customers of today have a choice and a voice. The secret to culture is simple: take care of your people, never stop innovating, and leave customers wowed. Build a better culture to secure the future for any organization
Tycoon created this presentation specifically for participants in New York's Startup Weekend Global Fashion Battle on September 5-7 2014. As dedicated sponsors in this amazing event, Tycoon covers business and marketing fundamentals such as the elevator pitch, customer empathy map, customer decision journey, marketing map and key performance indicators.
Our 2nd part of the Startup Series, which tells you all about why the customer is the king, and the need to build value to him or her through your product
Street Fight Summit 2015: The Evolution of Selling to Local BusinessesStreet Fight
Alignable CEO Eric Groves: Finding the optimal mix of acquisition strategies is both an art and a science. Groves, who led Constant Contact’s go-to-market strategies for over a decade, will share some of the key learnings from their success and some thoughts about the future.
Transforming Agri Business to DigiAGRI BusinessShakir Ali
Transforming Agri Business to DigiAGRI Business Planning And Promotions Of Agri And Food Enterprises (PAFE) International Program Ministry Of External Affairs; Govt Of India Under ITEC @ Ni-MSME Hyderabad
This is a presentation on Brand and Branding, written and presented by me recently.
The presentations tells about, what a brand is and how does it differs from other existing competitors. It tells about the difference between branding and marketing.
It covers certain examples of successful brands which have become one by adopting certain marketing strategies.
The presentation also comprises of certain Q & A's which could be helpful in becoming a brand. Though there is no specific method in this world to be able to become a brand.
The questions must be answered and the answers must be evaluated such that one could understand the importance of being a brand.
I strongly believe that becoming a brand is more important than sales and marketing. Sales and marketing are just two constituents of a brand.
In the race of achieving the targets and doing sales, almost all the companies miss upon the things which could have led them to become a brand.
As the inflow of money is faster than becoming a brand, companies usually suffer temporary profits rather permanent brand loyalty of the people they sell their product and solutions to.
I hope it will be useful for a pretty basic level of understanding.
Innovative Marketing Strategy for SMEs of India in specific to Digital mediaShakir Ali
Innovative Digital Marketing Strategy for Small & Medium Entreneures of India. Opportunities which Digital Marketing brings to SMEs to overcome Challenges and reach the target audience.
Entrepreneurial Selling is a new sales methodology aimed at helping sales people and entrepreneurs to identify and develop new business opportunities together with their customers. The methodology is based on a 10 year long research program on the future of sales.
The rise of the blockchain enabled participation economyBetter_Ventures
The Participation Economy is here.
IOVIA™ is here to change everything. By leveraging blockchain-enabled technologies, IOVIA will democratise the way value is created and shared. People will be empowered to achieve the liquidity they need for their ventures, causes and ambitions while anyone around the world can make it possible by providing them funding. It’s a bold vision and a new model that isn’t dependent on the establishment. It’s powered by all of us.
What matters, Whats possible, Whats importantBetter_Ventures
Thoughts and ideas about how we can empower humanity to thrive in a rapidly changing and unpredictable world, why the pace of change isn’t going to slow down anytime soon, and why this is a good thing for a new kind of decentralised and highly collaborative social entrepreneurship ecosystem. This talk was given at the Made In Space Festival at IKEA Space 10 in Copenhagen, Denmark on 15 June, 2017
API of WE: What matters, what's possible, and what's important. Better_Ventures
3 May, 2017: How have we arrived at now? What can the past tell us about the future? What matters, what's possible, and what's important.
Steve Jennings, from Better Participation Group shares his thoughts about how we can thrive in a rapidly changing and unpredictable world, and why the pace of change isn't going to slow down any time soon.
Shelley Kuipers: What does the future of participation, privacy and trust loo...Better_Ventures
A provocative keynote given at Crowd Dialog on 8 September, 2016, by Shelley Kuipers, CEO and founding partner at Better Ventures, in which she asks the questions; What does the future of participation, privacy and trust look like, and why sometimes the most productive thing you can do is to 'unlearn' everything you know. #participationsignal
Shelley Kuipers: The rise of participation and why it’s better for businessBetter_Ventures
This talk was given at Crowdsourcing Week Global 2016 in London on 14 April, 2016 by Shelley Kuipers, CEO and Founding Partner at Better Ventures. #weareparticipation
The world of business is changing at an unprecedented speed. New ways of thinking, feeling and doing are required to better equip companies and enable them to fully harness the potential of this remarkable future. These slides where used to a support a keynote speech by Steve Jennings, Better CIO and Futurist at the World Innovation Convention in Berlin on 3 December, 2015. #weareparticipation
Crowdsourcing pioneer Shelley Kuipers, CEO & Founding Partner at Better Ventures shares her personal journey founding and globalizing a disruptive marketing technology startup.
06-04-2024 - NYC Tech Week - Discussion on Vector Databases, Unstructured Data and AI
Round table discussion of vector databases, unstructured data, ai, big data, real-time, robots and Milvus.
A lively discussion with NJ Gen AI Meetup Lead, Prasad and Procure.FYI's Co-Found
Global Situational Awareness of A.I. and where its headedvikram sood
You can see the future first in San Francisco.
Over the past year, the talk of the town has shifted from $10 billion compute clusters to $100 billion clusters to trillion-dollar clusters. Every six months another zero is added to the boardroom plans. Behind the scenes, there’s a fierce scramble to secure every power contract still available for the rest of the decade, every voltage transformer that can possibly be procured. American big business is gearing up to pour trillions of dollars into a long-unseen mobilization of American industrial might. By the end of the decade, American electricity production will have grown tens of percent; from the shale fields of Pennsylvania to the solar farms of Nevada, hundreds of millions of GPUs will hum.
The AGI race has begun. We are building machines that can think and reason. By 2025/26, these machines will outpace college graduates. By the end of the decade, they will be smarter than you or I; we will have superintelligence, in the true sense of the word. Along the way, national security forces not seen in half a century will be un-leashed, and before long, The Project will be on. If we’re lucky, we’ll be in an all-out race with the CCP; if we’re unlucky, an all-out war.
Everyone is now talking about AI, but few have the faintest glimmer of what is about to hit them. Nvidia analysts still think 2024 might be close to the peak. Mainstream pundits are stuck on the wilful blindness of “it’s just predicting the next word”. They see only hype and business-as-usual; at most they entertain another internet-scale technological change.
Before long, the world will wake up. But right now, there are perhaps a few hundred people, most of them in San Francisco and the AI labs, that have situational awareness. Through whatever peculiar forces of fate, I have found myself amongst them. A few years ago, these people were derided as crazy—but they trusted the trendlines, which allowed them to correctly predict the AI advances of the past few years. Whether these people are also right about the next few years remains to be seen. But these are very smart people—the smartest people I have ever met—and they are the ones building this technology. Perhaps they will be an odd footnote in history, or perhaps they will go down in history like Szilard and Oppenheimer and Teller. If they are seeing the future even close to correctly, we are in for a wild ride.
Let me tell you what we see.
06-04-2024 - NYC Tech Week - Discussion on Vector Databases, Unstructured Data and AI
Discussion on Vector Databases, Unstructured Data and AI
https://www.meetup.com/unstructured-data-meetup-new-york/
This meetup is for people working in unstructured data. Speakers will come present about related topics such as vector databases, LLMs, and managing data at scale. The intended audience of this group includes roles like machine learning engineers, data scientists, data engineers, software engineers, and PMs.This meetup was formerly Milvus Meetup, and is sponsored by Zilliz maintainers of Milvus.
Unleashing the Power of Data_ Choosing a Trusted Analytics Platform.pdfEnterprise Wired
In this guide, we'll explore the key considerations and features to look for when choosing a Trusted analytics platform that meets your organization's needs and delivers actionable intelligence you can trust.
State of Artificial intelligence Report 2023kuntobimo2016
Artificial intelligence (AI) is a multidisciplinary field of science and engineering whose goal is to create intelligent machines.
We believe that AI will be a force multiplier on technological progress in our increasingly digital, data-driven world. This is because everything around us today, ranging from culture to consumer products, is a product of intelligence.
The State of AI Report is now in its sixth year. Consider this report as a compilation of the most interesting things we’ve seen with a goal of triggering an informed conversation about the state of AI and its implication for the future.
We consider the following key dimensions in our report:
Research: Technology breakthroughs and their capabilities.
Industry: Areas of commercial application for AI and its business impact.
Politics: Regulation of AI, its economic implications and the evolving geopolitics of AI.
Safety: Identifying and mitigating catastrophic risks that highly-capable future AI systems could pose to us.
Predictions: What we believe will happen in the next 12 months and a 2022 performance review to keep us honest.
The Building Blocks of QuestDB, a Time Series Databasejavier ramirez
Talk Delivered at Valencia Codes Meetup 2024-06.
Traditionally, databases have treated timestamps just as another data type. However, when performing real-time analytics, timestamps should be first class citizens and we need rich time semantics to get the most out of our data. We also need to deal with ever growing datasets while keeping performant, which is as fun as it sounds.
It is no wonder time-series databases are now more popular than ever before. Join me in this session to learn about the internal architecture and building blocks of QuestDB, an open source time-series database designed for speed. We will also review a history of some of the changes we have gone over the past two years to deal with late and unordered data, non-blocking writes, read-replicas, or faster batch ingestion.
STATATHON: Unleashing the Power of Statistics in a 48-Hour Knowledge Extravag...sameer shah
"Join us for STATATHON, a dynamic 2-day event dedicated to exploring statistical knowledge and its real-world applications. From theory to practice, participants engage in intensive learning sessions, workshops, and challenges, fostering a deeper understanding of statistical methodologies and their significance in various fields."
Machine learning and optimization techniques for electrical drives.pptx
Innotribe Sibos 2015: Creating participation commerce experiences at scale
1. —
NEW OPPORTUNITIES FOR FUTURE AWARE BUSINESS LEADERS
—
NEW POSSIBILITIES FOR CUSTOMER EXPERIENCE FOCUSED
INNOVATORS
Steve Jennings • Innotribe Sibos • 15 October, 2015 • Singapore
Creating participation commerce
experiences at scale
44. “I also tell customers that
they fulfill another vital
role: They are an avenue
to the truth. And in today’s
world, a CEO needs every
avenue to the truth that he
or she can find...”
– Jørgen Vig Knudstorp, CEO, LEGO
Group
Winning is a marathon, not a sprint, supported by authentic leadership, character and values.
Because the path to innovation takes commitment. If you are committed, your crowd will be committed, you will get to the good stuff, insights, ideas through to implementation.
do not compromise on values, seriously… you will be fucked. your values define you, it’s who you are.
Purpose + Vision :: Productivity Associates
Dialogue + Listening :: Collective Agency
Fairness + Dignity :: WD-40 Company and Collective Agency (a tie!)
Transparency :: NixonMcInnes
Accountability :: WD-40 Company
Individual + Collective :: Productivity Associates
Choice :: Happy
Integrity :: Menlo Innovations
Reflection + Evaluation :: SAYS
Decentralization :: SAYS
Winning is a marathon, not a sprint, supported by authentic leadership, character and values.
Because the path to innovation takes commitment. If you are committed, your crowd will be committed, you will get to the good stuff, insights, ideas through to implementation.
do not compromise on values, seriously… you will be fucked. your values define you, it’s who you are.
Purpose + Vision :: Productivity Associates
Dialogue + Listening :: Collective Agency
Fairness + Dignity :: WD-40 Company and Collective Agency (a tie!)
Transparency :: NixonMcInnes
Accountability :: WD-40 Company
Individual + Collective :: Productivity Associates
Choice :: Happy
Integrity :: Menlo Innovations
Reflection + Evaluation :: SAYS
Decentralization :: SAYS
Winning is a marathon, not a sprint, supported by authentic leadership, character and values.
Because the path to innovation takes commitment. If you are committed, your crowd will be committed, you will get to the good stuff, insights, ideas through to implementation.
do not compromise on values, seriously… you will be fucked. your values define you, it’s who you are.
Purpose + Vision :: Productivity Associates
Dialogue + Listening :: Collective Agency
Fairness + Dignity :: WD-40 Company and Collective Agency (a tie!)
Transparency :: NixonMcInnes
Accountability :: WD-40 Company
Individual + Collective :: Productivity Associates
Choice :: Happy
Integrity :: Menlo Innovations
Reflection + Evaluation :: SAYS
Decentralization :: SAYS
What we need from brands
What we need from brands
What we need from brands
What we need from brands
Winning is a marathon, not a sprint, supported by authentic leadership, character and values.
Because the path to innovation takes commitment. If you are committed, your crowd will be committed, you will get to the good stuff, insights, ideas through to implementation.
do not compromise on values, seriously… you will be fucked. your values define you, it’s who you are.
Purpose + Vision :: Productivity Associates
Dialogue + Listening :: Collective Agency
Fairness + Dignity :: WD-40 Company and Collective Agency (a tie!)
Transparency :: NixonMcInnes
Accountability :: WD-40 Company
Individual + Collective :: Productivity Associates
Choice :: Happy
Integrity :: Menlo Innovations
Reflection + Evaluation :: SAYS
Decentralization :: SAYS
Winning is a marathon, not a sprint, supported by authentic leadership, character and values.
Because the path to innovation takes commitment. If you are committed, your crowd will be committed, you will get to the good stuff, insights, ideas through to implementation.
do not compromise on values, seriously… you will be fucked. your values define you, it’s who you are.
Purpose + Vision :: Productivity Associates
Dialogue + Listening :: Collective Agency
Fairness + Dignity :: WD-40 Company and Collective Agency (a tie!)
Transparency :: NixonMcInnes
Accountability :: WD-40 Company
Individual + Collective :: Productivity Associates
Choice :: Happy
Integrity :: Menlo Innovations
Reflection + Evaluation :: SAYS
Decentralization :: SAYS
Winning is a marathon, not a sprint, supported by authentic leadership, character and values.
Because the path to innovation takes commitment. If you are committed, your crowd will be committed, you will get to the good stuff, insights, ideas through to implementation.
do not compromise on values, seriously… you will be fucked. your values define you, it’s who you are.
Purpose + Vision :: Productivity Associates
Dialogue + Listening :: Collective Agency
Fairness + Dignity :: WD-40 Company and Collective Agency (a tie!)
Transparency :: NixonMcInnes
Accountability :: WD-40 Company
Individual + Collective :: Productivity Associates
Choice :: Happy
Integrity :: Menlo Innovations
Reflection + Evaluation :: SAYS
Decentralization :: SAYS