https://www.talkdesk.com/resources/webinars/
What new ways of thinking and working will help you intentionally create great customer experiences?
Kerry Bodine, customer experience consultant and former VP and principal analyst at Forrester Research, explores how your company can increase loyalty by designing a more customer-centric experience.
Register to learn:
- Why CX is a strategic imperative for leading companies.
- How to visualize customer pain points throughout the customer journey.
- Ways to intentionally create great customer experiences.
6 Customer Experience Insights from Opentalk 2016TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out what customer-centric business leaders from Salesforce, Influitive, Gainsight, Zuora, Slack and more had to say at Opentalk 2016, by Talkdesk.
https://www.talkdesk.com/opentalk
How Surveypal Uses Talkdesk to Increase Customer LoyaltyTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences.
Learn how Talkdesk helped Surveypal:
- Connect to customers with real-time, personalized conversations
- Integrate Salesforce and Zendesk to provide excellent service
- Create a global call center in minutes
How to Combine Live Chat with Phone SupportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Originally from our webinar with Pascal from Userlike, check out this deck to learn tips and tricks for combining and boosting your live chat and phone support. In the deck you’ll learn:
- Tips for leveraging these support channels more effectively.
- Ways in which these two channels differ and their use cases.
- How to integrate live chat and phone support in the most optimal way.
Watch the webinar here: https://www.talkdesk.com/resources/webinars/improving-live-chat-phone-support
Talkdesk Webinar Series: Drive Growth by Reducing Customer Effort TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers are smarter, pickier and more demanding of customer service. After a poor service experience, 71% of customers end their relationship with you, and 61% go to a competitor. Ouch!
In this webinar we covered:
- How customer service impacts your bottom line.
- Why you should care about customer effort.
- Three steps to target and reduce effort from your customer's experience.
9 Professional Phone Greetings for Your BusinessTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your business putting its best foot forward? Here are 9 professional phone greetings and voicemail to use to be more clear, concise and professional when communication with your customers.
Best used for customer service and customer support teams.
5 Steps for Handling an Angry Caller in the Call CenterTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Empower your call center agents to handle angry callers successfully and increase customer service quality with these tips.
www.talkdesk.com
8 Steps to Effectively Coaching Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Coaching call center agents is an essential managerial task that is crucial to cultivating an effective team. Optimizing coaching efforts requires dedicated managerial effort, consistency, and the right knowledge.
Use these 8 tips to coaching call center agents to ensure that your team is delivering the best service possible to your customers.
www.talkdesk.com/request-demo
Do you know what a touchpoint really is? How about what customer experience journey mapping is all about? We tackle a few subjects in Customer Experience to educate all of us!
6 Customer Experience Insights from Opentalk 2016TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out what customer-centric business leaders from Salesforce, Influitive, Gainsight, Zuora, Slack and more had to say at Opentalk 2016, by Talkdesk.
https://www.talkdesk.com/opentalk
How Surveypal Uses Talkdesk to Increase Customer LoyaltyTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Superior customer experience is the name of the game for Surveypal. Through attractive, cross-device surveys, Surveypal helps companies pull critical insight into the customer journey to create better experiences.
Learn how Talkdesk helped Surveypal:
- Connect to customers with real-time, personalized conversations
- Integrate Salesforce and Zendesk to provide excellent service
- Create a global call center in minutes
How to Combine Live Chat with Phone SupportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Originally from our webinar with Pascal from Userlike, check out this deck to learn tips and tricks for combining and boosting your live chat and phone support. In the deck you’ll learn:
- Tips for leveraging these support channels more effectively.
- Ways in which these two channels differ and their use cases.
- How to integrate live chat and phone support in the most optimal way.
Watch the webinar here: https://www.talkdesk.com/resources/webinars/improving-live-chat-phone-support
Talkdesk Webinar Series: Drive Growth by Reducing Customer Effort TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers are smarter, pickier and more demanding of customer service. After a poor service experience, 71% of customers end their relationship with you, and 61% go to a competitor. Ouch!
In this webinar we covered:
- How customer service impacts your bottom line.
- Why you should care about customer effort.
- Three steps to target and reduce effort from your customer's experience.
9 Professional Phone Greetings for Your BusinessTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your business putting its best foot forward? Here are 9 professional phone greetings and voicemail to use to be more clear, concise and professional when communication with your customers.
Best used for customer service and customer support teams.
5 Steps for Handling an Angry Caller in the Call CenterTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Empower your call center agents to handle angry callers successfully and increase customer service quality with these tips.
www.talkdesk.com
8 Steps to Effectively Coaching Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Coaching call center agents is an essential managerial task that is crucial to cultivating an effective team. Optimizing coaching efforts requires dedicated managerial effort, consistency, and the right knowledge.
Use these 8 tips to coaching call center agents to ensure that your team is delivering the best service possible to your customers.
www.talkdesk.com/request-demo
Do you know what a touchpoint really is? How about what customer experience journey mapping is all about? We tackle a few subjects in Customer Experience to educate all of us!
Customer Experience Myth Busting
“Customer Experience” is quickly becoming a catch-all to describe anything that is remotely related to customers. This presentation will bust some of the most commonly understood myths out there and set the record straight:
- Myth 1: Customer Experience is the same as Customer Service.
- Myth 2: It’s nice to do but it’s not going to impact the bottom line.
- Myth 3: It’s only relevant to retailers.
- Myth 4: You’re sorted if you have a customer experience department.
In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition cost. This year we have a whole new set of trends that can help you listen and personalize every interaction, giving the customer a better experience.
Michael Murphy, Virgin's Brand Manager for Customer Service, discusses the secret sauce for the global brand that is Virgin. 200 companies across 29 countries.
As we entered the age of the (connected) customers it has become strategic to deliver a great customer experience. Emotion is the key to create a unique experience and engage your customers.
World Class Service 2.0: Going Beyond the Basics of Customer ServiceRasmussen College
World class customer service is a critical element of any successful business no matter how small or how large your company is. Competition is fierce and one negative customer experience can affect your bottom line and spread across social media channels—affecting your image and your brand. This showcase will explore how your company can go beyond the basics of customer service to create a consistent and positive customer and employee experience. Our subject matter expert, Patty Sagert, teaches us how to set your business apart from your competitors by creating engaging, unique, and memorable customer experiences.
Watch the presentation: https://www.youtube.com/watch?feature=player_embedded&v=LorRx1ui3PI
Featured Speaker:
Patty Sagert
Campus Director
Blaine Campus
Rasmussen College
Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.
Customer Serivce Training Representatives
If you want your customer service representatives to provide a world-class experience, then this is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!
The results you’ll see from this customer service training program include:
Improved customer satisfaction scores
Reduced escalations
Increased call resolution rates
A common service language
Improved staff morale and reduced turnover
Reduced costs
These customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:
Customer service departments
Inside sales and order desks
Credit and collections
How to Meet the Expectations of Today's Customers | AcefoneNaina Rajput
Customer expectations are rising faster. People interact with businesses via different modes of communication channels. In this situation, meeting customer expectations is not easy at all. Here we explained some points that will be helpful in meeting the expectations of today's customers.
Customer centricity is not easy. Marketing tries to spread a brand message, customer service tries to fullfill the promises.
This presentation proposes a new approach for contact centers, with a focus on value creation instead of on cost cutting.
7 Customer Service Qualifications Everyone Must HaveAdam Toporek
While each customer-facing professional is unique, there are certain core traits that are possessed by those who provide excellent customer service. These seven customer service qualifications are useful in hiring, training, and promoting customer-facing professionals.
For most retailers, once the clock strikes midnight on Black Friday, they will constantly be racing against an unforgiving clock to solve every holiday customer question. This is why there is no better time of year than to pull out all of the stops to make sure every agent is as fast and productive as possible.
Click here for 100 FREE Flex Hours from Desk.com - just in time for the Holidays: http://bit.ly/HolidayRush2013
What is the secret to achieving customer delight? What are the factors that contribute to customer delight? How are successful companies managing to delight their customers? Learn what it takes to master the art of customer delight through these 8 steps.
World Class Service: Creating a Positive Customer ExperienceRasmussen College
Customer service is at the core of success or failure of many brands. No business can stay afloat without customers. How you treat—or mistreat—customers can determine how long your doors stay open. Our Rasmussen College subject matter expert, Patty Sagert, shows you how to create a positive customer service culture.
Customer Experience Myth Busting
“Customer Experience” is quickly becoming a catch-all to describe anything that is remotely related to customers. This presentation will bust some of the most commonly understood myths out there and set the record straight:
- Myth 1: Customer Experience is the same as Customer Service.
- Myth 2: It’s nice to do but it’s not going to impact the bottom line.
- Myth 3: It’s only relevant to retailers.
- Myth 4: You’re sorted if you have a customer experience department.
In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition cost. This year we have a whole new set of trends that can help you listen and personalize every interaction, giving the customer a better experience.
Michael Murphy, Virgin's Brand Manager for Customer Service, discusses the secret sauce for the global brand that is Virgin. 200 companies across 29 countries.
As we entered the age of the (connected) customers it has become strategic to deliver a great customer experience. Emotion is the key to create a unique experience and engage your customers.
World Class Service 2.0: Going Beyond the Basics of Customer ServiceRasmussen College
World class customer service is a critical element of any successful business no matter how small or how large your company is. Competition is fierce and one negative customer experience can affect your bottom line and spread across social media channels—affecting your image and your brand. This showcase will explore how your company can go beyond the basics of customer service to create a consistent and positive customer and employee experience. Our subject matter expert, Patty Sagert, teaches us how to set your business apart from your competitors by creating engaging, unique, and memorable customer experiences.
Watch the presentation: https://www.youtube.com/watch?feature=player_embedded&v=LorRx1ui3PI
Featured Speaker:
Patty Sagert
Campus Director
Blaine Campus
Rasmussen College
Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.
Customer Serivce Training Representatives
If you want your customer service representatives to provide a world-class experience, then this is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!
The results you’ll see from this customer service training program include:
Improved customer satisfaction scores
Reduced escalations
Increased call resolution rates
A common service language
Improved staff morale and reduced turnover
Reduced costs
These customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:
Customer service departments
Inside sales and order desks
Credit and collections
How to Meet the Expectations of Today's Customers | AcefoneNaina Rajput
Customer expectations are rising faster. People interact with businesses via different modes of communication channels. In this situation, meeting customer expectations is not easy at all. Here we explained some points that will be helpful in meeting the expectations of today's customers.
Customer centricity is not easy. Marketing tries to spread a brand message, customer service tries to fullfill the promises.
This presentation proposes a new approach for contact centers, with a focus on value creation instead of on cost cutting.
7 Customer Service Qualifications Everyone Must HaveAdam Toporek
While each customer-facing professional is unique, there are certain core traits that are possessed by those who provide excellent customer service. These seven customer service qualifications are useful in hiring, training, and promoting customer-facing professionals.
For most retailers, once the clock strikes midnight on Black Friday, they will constantly be racing against an unforgiving clock to solve every holiday customer question. This is why there is no better time of year than to pull out all of the stops to make sure every agent is as fast and productive as possible.
Click here for 100 FREE Flex Hours from Desk.com - just in time for the Holidays: http://bit.ly/HolidayRush2013
What is the secret to achieving customer delight? What are the factors that contribute to customer delight? How are successful companies managing to delight their customers? Learn what it takes to master the art of customer delight through these 8 steps.
World Class Service: Creating a Positive Customer ExperienceRasmussen College
Customer service is at the core of success or failure of many brands. No business can stay afloat without customers. How you treat—or mistreat—customers can determine how long your doors stay open. Our Rasmussen College subject matter expert, Patty Sagert, shows you how to create a positive customer service culture.
Better Outcomes for Lawyers and Their Clients
A recent study identified three critical success factors that help law firms find and retain the most sought-after clients. Will your clients recommend your firm to their peers? Does your firm have the reputation to command premium rates and tackle complex issues? Is your firm recognized for innovative, relevant, and forward-thinking approaches? Clients reward firms that give them effortless experiences.
Crafting a streamlined approach not only helps your law firm but also aids clients. Firms that focus on their clients’ experience find their clients participate fully throughout the progression of their case, share information more readily, and are more responsive to requests.
Join Clio and Ruby Receptionist as they explore the success that follows a client-centric approach. In this free webinar you will learn:
Success factors of client-centric law firms
Tips for improving client collaboration
Services to help connect with clients
Tools that provide 24/7 access for your clients
Customer experience for doing good business.
Building a profitable enterprise no longer depends on finding the right product and setting the right price. We live in the age of the customer, who is well informed through the capabilities of the internet. Customer Experience has become an important element in doing good business. Companies will have to reinvent themselves in order to fully understand and serve their customers, employees and partners. Time to get started on building amazing experiences, aided by digital tools.
This presentation shares tips and action points which will help businesses of different sizes in building business relationships that are rich in value for all parties involved in the transaction
For a long time, a company’s commitment to outstanding customer service began – and ended – in its mission statement. This is all changing in a 24/7 connected world.
Your customers are taking to social media channels, like Facebook, Twitter and blogs, every day to recommend brands, provide usage tips, share content, and praise or criticize customer service; all affecting the perception of your brand. These conversations – whether stellar or abysmal – are taking place where they can be ‘heard.’
Join us for this matter-of-fact, no-nonsense webinar to discover:
1. Why – when the world is your competition – is customer service your only sustainable competitive advantage?
2. Why you need to personalize the customer experience or get left behind.
3. Why, with social media, customer service is the new marketing.
4. How to bust the 20 myths of customer service that hold your company back.
5. How to develop a formula to determine the economic value each customer contributes.
6. How to develop a two-way customizable customer service manifesto.
7. How to develop action plans for CEOs, line managers, and customer service reps.
8. How to get your best customers to stay and the harmful ones to leave.
Webinar attendees will learn tactics that enable their organizations to make more money through attitudes, and actions that will help their customers feel satisfied in bad times or good.
Delighting your advocates can become a sustainable competitive advantage—if you’ve got the skills to make it happen. Bring your swim trunks, because we’ll be diving into how to motivate your advocates to help you: Increase your brand’s reach and market presence, fill your pipeline with warm leads and close deals faster, and boost customer engagement, retention and account growth.
Valverde & Stiles Process and DeliverablesMike Stiles
Valverde & Stiles is a hybrid strategy and production partnership offering B2B orgs scalable, video-first content to populate all channels, build prospect relationships and achieve business objectives. This is what working with us looks like.
Define Your WOW! Factor - Creating an Unforgettable BrandDeluxe Corporation
Learn how to create a brand that keeps customers talking and forces competitors to take a new approach with their marketing to catch up with your success, using these valuable tips.
The Longevity Gap with Hilary Corna - Scaling Up Petra and Impact Digital Sal...Hilary Corna
The world is changing. Your customer is changing. In this session, we'll outline exactly what those trends are and how you can evolve with them to drive your business forward. This one hidden strategic advantage will build the ease and meaning in your business that you have been searching for.
Developing a digital marketing strategy to drive business growth - LexisClicklexisclick
A good written digital marketing strategy will work in a very similar way to a map. It'll give you your chosen route to business growth as well as other options in case of potential events. http://www.lexisclick.com/
Similar to How to Design a Great Customer Experience with Kerry Bodine (20)
NPS vs. CSAT - A Guide to Measuring Customer HappinessTalkdeskInc
https://www.talkdesk.com/
The most successful businesses are data-driven, and measuring your customer happiness is no exception.
Here is a breakdown of the two most popular metrics for measuring customer happiness: Net Promoter Score® (NPS) and customer satisfaction score (CSAT). This slideshow will show you the difference between the two and some best practices for measuring both.
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers expect businesses to effortlessly resolve their issues with speed and accuracy.
Use these tips to help you improve first call resolution (FCR) within your call center and give your customers the service and support they demand.
Talkdesk
Cloud-Based Call Center Software
www.talkdesk.com/free-trial
12 Conflict Resolution Tips for Excellent Customer ServiceTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to resolve customer conflict by delivering excellent customer service.
www.talkdesk.com/request-demo
15 Tips for Training Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to train your call center agents the right way to deliver great customer service and driver customer loyalty.
www.talkdesk.com/request-demo
10 Tips For Excellent Call Center Etiquette TalkdeskInc
https://www.talkdesk.com/resources/webinars/
Since call center agents are often the first and only contact point for customers, they regularly serve as the face of their brands. Here are 10 tips for excellent call center etiquette that agents and managers should keep in mind when interacting with customers.
https://www.talkdesk.com
9 Top Qualities of a Successful Call Center AgentTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Hiring an excellent call center agent is never an easy task. Candidates can be screened based on a variety of criteria, such as personality, skill, fit and motivation, during the hiring process. Regardless of your list of prerequisites, it's helpful to know exactly what makes a successful agent. Here are some of the top qualities of a successful call center agent.
https://www.talkdesk.com/resources/webinars/
Make more data-driven decisions and measure what matters in 2016.
In this slideshow you'll find:
- The 6 call center KPIs every call center should be measuring.
- Actionable tips for improving your KPIs.
- The average values Talkdesk users had for their KPIs in 2015.
https://talkdesk.com
Talkdesk Call Center KPI & Benchmarking ReportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your call center up to snuff? View this slideshow to find out:
- How to measure and track critical call center KPIs.
- How your call center stacks up against KPI benchmarks.
- Tips on how to improve your call center KPIs.
https://www.talkdesk.com/resources/webinars/
Ring in the new year with great customer service!
In this slideshow you will find:
- The top 10 customer service trends according to industry leaders.
- Research and data to support these trends.
- Actionable tips of how you can stay on top of the competition.
12 Tips for Providing Fantastic Holiday Phone SupportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Every customer service leader knows that the holiday season can be overwhelming for their call center. Watch this slide to find out how to keep your holiday customers jolly in 12 simple steps.
The Effortless Experience with Matt DixonTalkdeskInc
https://www.talkdesk.com/resources/webinars/
"Your customers are much more likely to punish you for a bad customer service experience than reward you for a good experience."
Watch the full webinar as Matthew Dixon, author of The Effortless Experience, explores how your brand can start making life easier for your customers.
Click the link below to learn:
1. How to identify where your customers are spending the most effort.
2. Concrete examples of brands offering a low effort journey.
3. Quick tips to reducing customer effort and implementing change.
http://www.talkdesk.com/resources/webinars/
[Webinar] The Nordstrom Way to Customer Service Excellence with Robert SpectorTalkdeskInc
https://www.talkdesk.com/resources/webinars/
When it comes to customer service, what distinguishes the excellent from the mediocre?
Customer service expert and corporate historian Robert Spector works with Fortune 500 companies to determine what their customers expect in an impeccable service experience.
Register to learn:
- How Nordstrom created a reputation of great customer service.
- Ways to inspire customer loyalty and increase retention.
- How the customer experience is directly related to the employee experience.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
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How to Design a Great Customer Experience with Kerry Bodine
1. Create a Call Center in 5 Minutes
www.talkdesk.com
Increase loyalty by designing a more customer-centric experience.
How to Design a Great Customer Experience
Talkdesk Customer Experience Webinar Series
2. HAPPY CUSTOMERS LEAD TO HAPPY SHAREHOLDERS.
LET’S MAKE HAPPY HAPPEN.
HOW TO DESIGN A GREAT
CUSTOMER EXPERIENCE
November 10, 2015
@kerrybodine
9. “We identified three key themes that
will help you shape your
organization’s future:
The Customer-activated Enterprise
10. “We identified three key themes that
will help you shape your
organization’s future:
• Open up to customer influence
The Customer-activated Enterprise
11. “We identified three key themes that
will help you shape your
organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
The Customer-activated Enterprise
12. “We identified three key themes that
will help you shape your
organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer
experiences”
The Customer-activated Enterprise
13. 89% of companies surveyed plan to
compete primarily on the basis of the
customer experience by 2016.
.
“We identified three key themes that
will help you shape your
organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer
experiences”
The Customer-activated Enterprise
14. 89% of companies surveyed plan to
compete primarily on the basis of the
customer experience by 2016.
65% of companies surveyed have the
equivalent of a chief customer officer..
“We identified three key themes that
will help you shape your
organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer
experiences”
The Customer-activated Enterprise
17. FROM EXPERIENCE TO BUSINESS OUTCOMES
• Increased revenue
• Share of wallet
• Market share
• Customer lifetime
value
• Decreased cost to
serve
CUSTOMER
EXPERIENCE
• Spend more
• Stay longer
• Tell others
• Initiate fewer
support requests
• Use low-cost
purchase and
service channels
• Useful
• Easy
• Enjoyable
@kerrybodine
CUSTOMER
BEHAVIOR
BUSINESS
OUTCOMES
27. We wanted to let you know that your return is back
safe and sound in our warehouse. That trip over the
river and through the woods to grandmother’s
house went smoothly.
28. We wanted to let you know that your return is back
safe and sound in our warehouse. That trip over the
river and through the woods to grandmother’s
house went smoothly.
29. “Our belief is that the
telephone is one of the best
branding devices out there.”
Tony Hsieh
CEO, Zappos.com
59. @kerrybodine
“It is important to learn who the customer is and what
they are saying and thinking, but it is also important that
everybody in the business, even those who do not
necessarily think of themselves as being connected to
the customer, feel like they have a part to play.
David Metcalf, head of customer
experience and customer strategy
60. @kerrybodine
“It is important to learn who the customer is and what
they are saying and thinking, but it is also important that
everybody in the business, even those who do not
necessarily think of themselves as being connected to
the customer, feel like they have a part to play.
Mapping the customer journey can help you do that.”
David Metcalf, head of customer
experience and customer strategy
68. www.talkdesk.comCreate a Call Center in 5 Minutes
Improve Customer Satisfaction with Phone Support
Blaire Fernandez
Director of Customer Success
69. www.talkdesk.com
Create a Call Center in 5 Minutes
Customers are mobile and use real-time, personalized services
and demand real-time and personalized support and
customer service when issues arise.
Customer service expectations have changed
70. www.talkdesk.com
Create a Call Center in 5 Minutes
Real-time, personalized conversations with customers: no hardware, coding or downloads
Talkdesk: Browser-based call center
Integrate
with top
business
tools
Easy to
deploy,
manage and
maintain
Empowers
agents with
intuitive
technology
Automated
workflows
drive
productivity
71. www.talkdesk.com
Create a Call Center in 5 Minutes
Talkdesk helps growing companies provide superior customer service
Our customers
72. Create a Call Center in 5 Minutes
www.talkdesk.com
Increase loyalty by designing a more customer-centric experience.
How to Design a Great Customer Experience
Talkdesk Customer Experience Webinar Series
Q&A
Editor's Notes
Good afternoon!
Source: https://www.gartner.com/doc/2857722/gartner-survey-finds-importance-customer
http://www.cioday.nl/images/redactioneel/TheCustomeractivatedEnterprise.pdfWe identified three key themes that will help you shape your organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer experiences
Source: https://www.gartner.com/doc/2857722/gartner-survey-finds-importance-customer
http://www.cioday.nl/images/redactioneel/TheCustomeractivatedEnterprise.pdfWe identified three key themes that will help you shape your organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer experiences
Source: https://www.gartner.com/doc/2857722/gartner-survey-finds-importance-customer
http://www.cioday.nl/images/redactioneel/TheCustomeractivatedEnterprise.pdfWe identified three key themes that will help you shape your organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer experiences
Source: https://www.gartner.com/doc/2857722/gartner-survey-finds-importance-customer
http://www.cioday.nl/images/redactioneel/TheCustomeractivatedEnterprise.pdfWe identified three key themes that will help you shape your organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer experiences
Source: https://www.gartner.com/doc/2857722/gartner-survey-finds-importance-customer
http://www.cioday.nl/images/redactioneel/TheCustomeractivatedEnterprise.pdfWe identified three key themes that will help you shape your organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer experiences
Source: https://www.gartner.com/doc/2857722/gartner-survey-finds-importance-customer
http://www.cioday.nl/images/redactioneel/TheCustomeractivatedEnterprise.pdfWe identified three key themes that will help you shape your organization’s future:
• Open up to customer influence
• Pioneer digital-physical innovation
• Craft engaging customer experiences
A good exmple, but only with the right connection. What impact is this having on hospital admins? They say, having a dramatic effect on patients, and so it creates a bond with the supplier that they’ll only do business with GE Healthcare. What affect does it have on the ongoing effect? What business impact does it have? Draw the connection between. Call out the parallels. Think about tha tyou do, the drugs = MRI. Stickers = Nurse program. Why it’s good for patient AND for business. We loo at the same thing, Brazilian hospital that changed the exp of kids with parents. If you’re a parent, you’re going to go to this hospital. Is it a marketing tool for the hospital? If you’re a doctor, where will you send the patient? Hospital had. In last Forr Forum, got to the place, Loyalty is driven by the exp, but only if the consumer has free choice. In those industries with choice, there’s a correlation. Without free choice, then so what? If you have choice of wehter to take a biologic. If you’re part of a patient association, and other patients are blogging about great Abbvie Care exp, other patients might wonder why I’m not getting that kind of thing. You force the convo.
Image source: www.extremetech.com
Maybe also play a couple seconds of this video to really put it into perspective? https://www.youtube.com/watch?v=6Aj2QspPf7s
Image source: GE Healthcare Adventure Series brochure
Image source: GE Healthcare Adventure Series brochure
Onstage of a restaurant = the diners and serving area; backstage = the kitchens
Source: http://blog.preservationnation.org/2010/01/15/austin-2010-now-accepting-session-proposals-and-restaurant-recommendations/
Portwings.com
Literally onstage at a theater vs. backstage
Source: http://theatre.depaul.edu/about/facilities/Pages/merle-reskin-theatre.aspx
http://onedublin.org/2012/01/30/life-backstage-the-magic-behind-the-curtain-at-the-lyric-opera-of-chicago/
When looking for a call center or phone support provider, you should be looking for a company that can provide you with the following:
Real-time, personalized conversations with customers: no hardware, coding or downloads
Integrations with top business tools
Salesforce, Zendesk, Desk, and other top CRM, Help Desk, Chat and eCommerce applications
Connected customer data provides a complete view of the customer
Self-service & easy to deploy
Get started in minutes, not months
No hardware, downloads or extensive IT resources required
Have control over features like routing and your IVR with an intuitive UI
Empower agents with intuitive technology
No extensive training required
Agents can focus their time on helping customers, not learning new technology
Provides info needed to deliver personalized, timely, accurate service
Flexible model scales with your business
Three tiers of pricing, designed to meet your needs
Add agents or numbers as you need them
Reporting & monitoring helps you keep a close eye on your growing business
When we go through the demo, I’d like you to focus on the business goals we have discussed and thnk about how what you see in Talkdesk can help you achieve those goals.
When looking for a call center or phone support provider, you should be looking for a company that can provide you with the following:
Real-time, personalized conversations with customers: no hardware, coding or downloads
Integrations with top business tools
Salesforce, Zendesk, Desk, and other top CRM, Help Desk, Chat and eCommerce applications
Connected customer data provides a complete view of the customer
Self-service & easy to deploy
Get started in minutes, not months
No hardware, downloads or extensive IT resources required
Have control over features like routing and your IVR with an intuitive UI
Empower agents with intuitive technology
No extensive training required
Agents can focus their time on helping customers, not learning new technology
Provides info needed to deliver personalized, timely, accurate service
Flexible model scales with your business
Three tiers of pricing, designed to meet your needs
Add agents or numbers as you need them
Reporting & monitoring helps you keep a close eye on your growing business
When we go through the demo, I’d like you to focus on the business goals we have discussed and thnk about how what you see in Talkdesk can help you achieve those goals.
[Note: you can find full internal stories about these customers here: https://docs.google.com/spreadsheets/d/14R1CCQXX7VvSdJ4gX-qAO3GHJXGUIjvVJJpZi9krgPw/edit#gid=1990765259]
All of the companies you see here have prioritized customer service as a way to meet their business goal. Whether it be driving product loyalty with Whistle or Anki, or personalizing service, or driving new revenue channels, these companies have chosen Talkdesk to power real time conversations with their customers.
IF YOU ARE NOT DOING A DEMO ON THIS CALL, STOP HERE AND SETUP TIME TO DO A CUSTOMIZED DEMO. IF YOU ARE DOING A DEMO, MOVE INTO THE DEMO.