The document summarizes a project at Imperial College London that used user experience methods to understand students' information literacy needs and behaviors. Focus groups with students identified their main challenges as discovery and access of information, evaluating sources, and time pressure. Students reported seeking friendly advice online when facing difficulties, rather than first consulting library webpages. The project aimed to redesign information literacy resources based on these findings to better target student support. User experience techniques provided insights to inform teaching materials and help at points where students need assistance.
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Using digital technologies to transform library training for distance student...northerncollaboration
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Research 3.0: Libraries, Scholarly Communications, and Research Services
Presented at Coalition for Networked Information (CNI)
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Rebecca Bryant
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Beth Namachchivaya
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The landscape of academic research has changed rapidly in the past decade, with access to high-performance networks, and the focus on data-intensive and interdisciplinary scholarship. Research libraries in North America are developing new services and programs aimed at meeting scholars’ needs for data-intensive, and interdisciplinary research support. Examples of some emerging programs include:
• Supporting digital research (graphical information systems, digital humanities, survey research methodologies, working with large datasets)
• Educating users about copyright and author rights
• Supporting content-creation and publishing activities in numerous ways: institutional repository to store and host works, establishing maker spaces, and developing infrastructure and workflows for more formal library-located publishing efforts
• Collaboration with research offices to educate researchers about federal mandates for open access publications and datasets
• Establishment of data management and archival resources
• Partnering with third-party vendors and with consortia to achieve scale-efficiencies and facilitate impact
• Development of researcher information management systems to support collaboration, discovery, and reporting
We present a case study of the development of a suite of new tools and services at the University of Illinois Library at Urbana-Champaign within its newly established Office of Research to support digital scholarship and to provide sustained and broad access to research. We will also discuss the significant challenges and opportunities of library/campus partnerships for cyberinfrastructure and research support.
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...UCD Library
Presentation made by Lorna Dodd, User Services Manager, University College Dublin Library, at ANLTC Seminar "Library Impact and Assessment", held on Tuesday, 7th May 2013 at Trinity College Dublin Library.
Challenges at UoS - library space as learning spaces as learning styles evolvenortherncollaboration
Rachel Dolan – Campus Library Manager discusses Challenges at University of Sunderland libraries - the role of library spaces as learning styles and access to resources are evolving inc brief tour of Murray Library.
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Analytics are a good foundation, however nothing beats real feedback from your users. Whether it's good or bad, it all helps improve your service and increase your user engagement.
Research 3.0: Libraries, Scholarly Communications, and Research Services
Presented at Coalition for Networked Information (CNI)
April 4, 2016, San Antonio, Texas
Rebecca Bryant
Visiting Project Manager, Researcher Information Systems
University of Illinois at Urbana-Champaign
Beth Namachchivaya
Associate University Librarian
University of Illinois at Urbana-Champaign
The landscape of academic research has changed rapidly in the past decade, with access to high-performance networks, and the focus on data-intensive and interdisciplinary scholarship. Research libraries in North America are developing new services and programs aimed at meeting scholars’ needs for data-intensive, and interdisciplinary research support. Examples of some emerging programs include:
• Supporting digital research (graphical information systems, digital humanities, survey research methodologies, working with large datasets)
• Educating users about copyright and author rights
• Supporting content-creation and publishing activities in numerous ways: institutional repository to store and host works, establishing maker spaces, and developing infrastructure and workflows for more formal library-located publishing efforts
• Collaboration with research offices to educate researchers about federal mandates for open access publications and datasets
• Establishment of data management and archival resources
• Partnering with third-party vendors and with consortia to achieve scale-efficiencies and facilitate impact
• Development of researcher information management systems to support collaboration, discovery, and reporting
We present a case study of the development of a suite of new tools and services at the University of Illinois Library at Urbana-Champaign within its newly established Office of Research to support digital scholarship and to provide sustained and broad access to research. We will also discuss the significant challenges and opportunities of library/campus partnerships for cyberinfrastructure and research support.
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SPARC Webcast: Libraries Leading the Way on Open Educational ResourcesNicole Allen
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Informing information literacy through user experience at Imperial - Mitchell & Sandhu
1. Library
Services
Informing Information Literacy
through User Experience at
Imperial College
Ella Mitchell and Amarjit Sandhu
Scholarly Communication Management Team
Imperial College London, Library Services
LILAC conference 11th April 2017
2. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Overview
• Outline of the project
• Intended aims and outcomes
• User Experience element of project
• Research methods
• Data collection
• Data analysis
• Findings
• Outcomes
3. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Outline of the project:
4. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Intended aims and outcomes
• Intended aims
• Review and redesign Olivia format and content
• Enhance online and in-class teaching resources and
support material
• Outcome
• Refreshed design and launch of the results of the
project
5. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
What is User Experience?
‘User Experience is how you feel about every interaction
you have with what’s in front of you in the moment you’re
using it.' (User Testing Blog)
‘User Experience […], is a suite of techniques based
around first understanding and then improving the
experiences people have when using our library services.’
(University of York)
6. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Why User Experience?
• The project team felt it was important to consult students
on their Information Literacy behaviours and needs. To
help inform project outcomes
• Experience from other projects in Imperial Library
Service
• Library Search User Experience work
• User Experience methods for collecting
feedback
• Inspired by the Barbara Fister’s Keynote at LILAC 2015
7. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Research methods
• Research questions for the User Experience work;
• Identify where students need help in terms of their
Information Literacy needs (identifying, finding,
evaluating and using/communicating information in
an ethical way)
• Where students seek help/advice online if they
encounter difficulties?
• Data collection: Focus Group
• Data analysis: Grounded Theory
8. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Research methods: Data collection
• Small scale focus group with 7 questions designed to
explore research questions
• Focus Group sample 9 undergraduates
• Recording
• Note taking and observations
• Journey maps
• Semi structured interviews with Teaching Fellows
9. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
A student's assignment journey
10. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
A student's assignment journey
11. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Problems in the assignment journey
12. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Problems in the assignment journey
13. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Research methods: data analysis
• Grounded theory as a basis for analysis
• Open coding of the Focus Group transcripts. Initial
sweep of the data to start picking out labels
• Second more focused coding was conducted to start to
analyse the labels to draw out themes in relation to the
research question:
• Identify where students need help in terms of their
Information Literacy needs
• Where students seek help/advice online if they
encounter difficulties?
14. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Findings: Identify where students need help
with Information Literacy needs
• Discovery and access issues
• Evaluating source information
• Time pressured
• Where students seek help/advice online if they
encounter difficulties:
• Students are looking for ‘friendly’ advice
• Places students look for support; Library webpages
aren’t always their first port of call.
15. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Outcomes
16. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Summary
• User Experience can offer useful and versatile
techniques
• To help you to build an understanding of students and
their Information Literacy behaviours and experiences
• Inform your teaching and materials
• Can help to target your support
17. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
Acknowledgements:
• Project team; Michael Gainsford, Angela Goldfinch,
Karine Larose, Simon Mackenzie, Katharine Thompson,
Eleni Zazani.
18. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
References:
Charmaz, K. (2014). Constructing grounded theory. Introducing qualitative
methods. 2nd ed. Los Angeles, SAGE.
Charmaz, K. (2008)What is Grounded Theory? In: NCRM Research Methods
Festival [Presentation] available from: http://eprints.ncrm.ac.uk/208/ [Accessed
9th March 2017]
Dunne, S. (2015) What Can a User eXperience (UX) Approach Tell Us About
the Undergraduate Research Process? [Presentation] Available from:
http://www.slideshare.net/infolit_group/what-can-a-user-experiennce-ux-
approach-tell-us-about-the-undergraduate-research-process-siobhan-dunne
[Accessed 20th March 2017]
Fister, B. (2015) The Liminal Library: Making Our Libraries Sites of
Transformative Learning. Available from:
http://www.slideshare.net/infolit_group/barbara-fister
19. Library Services
Informing Information Literacy through User experience at Imperial College
Ella Mitchell and Amarjit Sandhu - Imperial College London, Library Services
LILAC conference 11th April 2017
References:
Larose, K. (2015) UX at Imperial Library. Available from:
http://slideplayer.com/slide/7082698/ [Accessed 20th March 2017]
Larose, K., Mackenzie, S., Preater, A. and Barron, S. (2017) Library Search UX
report summer 2016. Available from: http://hdl.handle.net/10044/1/44345
[Accessed 20th March 2017]
University of Hertfordshire (No Date) Grounded theory. Available from:
http://www.health.herts.ac.uk/immunology/Web%20programme%20-
%20Researchhealthprofessionals/grounded_theory.htm [Accessed 20th March
2017]
University of York. (No Date) What is UX? Available from:
http://libinnovation.blogspot.co.uk/p/an-introduction-to-ux.html [Accessed 14th
March 2017]
Winter, J. (2015) What is User Experience? Available from:
https://www.usertesting.com/blog/2015/08/13/what-is-user-experience/ [Accessed
15 March 2017]