ASAP meeting, University of Brescia 24 September 2019
Industry 4.0 can be a difficult concept to understand – where should we start?
… to describe use cases from both large and small industrial firms
… to provide a short set of lessons learnt to help others beginning their digitalisation transformation
Using actual cases from large and small firms to provide short case book of lessons learnt for other business who are starting their digital transformation
Industry 4.0 – lessons from large and small firmsShaun West
Key note presented at the Konferenz Perspektiven mit Industrie 4.0 ZHAW, Winterthur, 6 September 2017.
The paper described real examples of digital solutions from large and small firms. It closes with the Data-to-Action model that has been developed by Shaun West, Petra Müeller-Csernetzky and Mario Rapaccini.
Digital twins as an enabler for servicesShaun West
WinLink Breakfast meeting Wintertur, 7 November 2019
Shaun West & Oliver Stoll (HSLU)
Jürg Meierhofer (ZHAW)
To described what a Digital Twin is and how it can be transformed to a Smart Service Twin that supports service delivery.
- Describe what a Digital Twin is and what it can do
- Demonstrate that Digital Twins are a service enabler
- Provide examples of Smart Twins develop in Switzerland
- Provide you with a pathway for Smart Twin development
Ecosystem Innovation for Pharma Supply ChainsShaun West
How can the ecosystem mapping process be improved to develop better understanding of market dynamics for better decision making by investigating two pharmaceutical supply chains?
Problem:
… existing models for supply chains over oversimplify the situation and failing to integrate people, processes and digital technologies
Purpose
… to show the current state of pharma supply chains
… to show how the ecosystem perspective provided new insights
GBX EventsSupply Chain Innovation Summit 2019,Barcelona, 21 November 2019
Shaun West & Michael Huonder
Agile service innovation in regulated environmentsShaun West
Quantum Transition Wissenschaftliche Vereinigung, München, 29 August 2019
This presentation is a set of reflections based on experience and observations of the two authors indifferent multicultural environment.
- Innovation and regulation
- Servitization, Service innovation and Service Design
- Creating an agile innovation culture
Review on upgradability – a product lifetime extension strategy in the contex...Shaun West
Reduced product lifespan results in an accelerated flow of materials and ultimately more waste. Rapid technology cycles, frequently changing consumer preferences and increasing market competition, provide consumers with an opportunity to use products with more functions and better quality at a cheaper price. Consequently, these products quickly become technologically, psychologically, or economically obsoleted even before the actual end of their physical life/economic valued resulting in shorter product life cycles. These products are often disposed of as landfill. In this context, it can be argued that reduced product lifespan has a significant impact on, both the environment and the economy. To address this issue, our study investigates the concept of upgradability while exploring its potential as a product lifetime extension strategy. Several research papers regarding product upgradability have been published in the past in a variety of settings/domains. However, the collective contributions of these papers have yet to be summarized in order to provide a platform of knowledge for furthering the research on upgradability. To contribute to the body of knowledge, this article aims to identify, interpret, and summarize the current literature available on product upgradability. First results indicate growing interest and promising potential of upgradability as a product lifetime extension strategy, especially given the increasing importance of a product's middle of life phase in the context of Product-Service Systems (PSS). Additionally, upgradability facilitates the implementation of the circular economy, the dissemination of PSS, as well as remanufacturing approaches. However, our findings show that research on upgradable PSS is still dominated by theoretical work and more empirical research is necessary to further establish this concept. In terms of future work, there is a clear need to develop upgradeable PSS-specific design methodologies as well as associated sustainable business models.
Foresighting the Future to Create Actionable InnovationShaun West
This presentation project is focused on foresight or longer-term radical innovation based on a planning model of three horizons, highly actionable. The presentation describes a model initially developed by the principal researchers at Stanford University for long-term innovation. The model has been proven to work with European firms (e.g., Airbus, Syngenta, Volvo); however, it requires further changes to adapt it to Switzerland. The dominant model addresses three innovation horizons, whereas we want to extend it to four horizons.
The presentation described some reflections on further refinements in the process, including adding Horizon 4, which we think should lead to a self-help “foresight cookbook”.
This will be achieved by describing the approaches through an action research approach that will allow for reflection from multiple workshops with both firms and mixed student groups (with up to 200 international students).
The work presented will describe three key results of the study: • an actionable foresight innovation process;
some of the radical innovations that have come out of the processes;
• clarify how this can help firms be more innovative in a changing environment.
The weakness within the firms of the approach has been associated with the “innovation readiness and capacity” of the firm. The researchers consider that this needs to be measured so that innovation can be more readily accepted. To do this they present an innovation readiness check (based on a survey methodology) to help measure this key success factor.
Industry 4.0 – lessons from large and small firmsShaun West
Key note presented at the Konferenz Perspektiven mit Industrie 4.0 ZHAW, Winterthur, 6 September 2017.
The paper described real examples of digital solutions from large and small firms. It closes with the Data-to-Action model that has been developed by Shaun West, Petra Müeller-Csernetzky and Mario Rapaccini.
Digital twins as an enabler for servicesShaun West
WinLink Breakfast meeting Wintertur, 7 November 2019
Shaun West & Oliver Stoll (HSLU)
Jürg Meierhofer (ZHAW)
To described what a Digital Twin is and how it can be transformed to a Smart Service Twin that supports service delivery.
- Describe what a Digital Twin is and what it can do
- Demonstrate that Digital Twins are a service enabler
- Provide examples of Smart Twins develop in Switzerland
- Provide you with a pathway for Smart Twin development
Ecosystem Innovation for Pharma Supply ChainsShaun West
How can the ecosystem mapping process be improved to develop better understanding of market dynamics for better decision making by investigating two pharmaceutical supply chains?
Problem:
… existing models for supply chains over oversimplify the situation and failing to integrate people, processes and digital technologies
Purpose
… to show the current state of pharma supply chains
… to show how the ecosystem perspective provided new insights
GBX EventsSupply Chain Innovation Summit 2019,Barcelona, 21 November 2019
Shaun West & Michael Huonder
Agile service innovation in regulated environmentsShaun West
Quantum Transition Wissenschaftliche Vereinigung, München, 29 August 2019
This presentation is a set of reflections based on experience and observations of the two authors indifferent multicultural environment.
- Innovation and regulation
- Servitization, Service innovation and Service Design
- Creating an agile innovation culture
Review on upgradability – a product lifetime extension strategy in the contex...Shaun West
Reduced product lifespan results in an accelerated flow of materials and ultimately more waste. Rapid technology cycles, frequently changing consumer preferences and increasing market competition, provide consumers with an opportunity to use products with more functions and better quality at a cheaper price. Consequently, these products quickly become technologically, psychologically, or economically obsoleted even before the actual end of their physical life/economic valued resulting in shorter product life cycles. These products are often disposed of as landfill. In this context, it can be argued that reduced product lifespan has a significant impact on, both the environment and the economy. To address this issue, our study investigates the concept of upgradability while exploring its potential as a product lifetime extension strategy. Several research papers regarding product upgradability have been published in the past in a variety of settings/domains. However, the collective contributions of these papers have yet to be summarized in order to provide a platform of knowledge for furthering the research on upgradability. To contribute to the body of knowledge, this article aims to identify, interpret, and summarize the current literature available on product upgradability. First results indicate growing interest and promising potential of upgradability as a product lifetime extension strategy, especially given the increasing importance of a product's middle of life phase in the context of Product-Service Systems (PSS). Additionally, upgradability facilitates the implementation of the circular economy, the dissemination of PSS, as well as remanufacturing approaches. However, our findings show that research on upgradable PSS is still dominated by theoretical work and more empirical research is necessary to further establish this concept. In terms of future work, there is a clear need to develop upgradeable PSS-specific design methodologies as well as associated sustainable business models.
Foresighting the Future to Create Actionable InnovationShaun West
This presentation project is focused on foresight or longer-term radical innovation based on a planning model of three horizons, highly actionable. The presentation describes a model initially developed by the principal researchers at Stanford University for long-term innovation. The model has been proven to work with European firms (e.g., Airbus, Syngenta, Volvo); however, it requires further changes to adapt it to Switzerland. The dominant model addresses three innovation horizons, whereas we want to extend it to four horizons.
The presentation described some reflections on further refinements in the process, including adding Horizon 4, which we think should lead to a self-help “foresight cookbook”.
This will be achieved by describing the approaches through an action research approach that will allow for reflection from multiple workshops with both firms and mixed student groups (with up to 200 international students).
The work presented will describe three key results of the study: • an actionable foresight innovation process;
some of the radical innovations that have come out of the processes;
• clarify how this can help firms be more innovative in a changing environment.
The weakness within the firms of the approach has been associated with the “innovation readiness and capacity” of the firm. The researchers consider that this needs to be measured so that innovation can be more readily accepted. To do this they present an innovation readiness check (based on a survey methodology) to help measure this key success factor.
Digital twin based services for decision support over the product lifecycleShaun West
This presentation is based on an Innosuisse funded project with ten partners to demonstrate how the digital twin can support decision making over the product life cycle.
Industrie 2025, F&E Konferenz zur Industrie 4.0 5 February 2020
Actyx. Making the European Mittelstand Digital Industry PioneersOliver Stollmann
In this report we present our vision of making the European Mittelstand Digital Industry pioneers. We describe the possible outcomes of the current digitalization of manufacturing, Europe's preparedness in both cases, how digitalization will change manufacturing and what Actyx is doing to make our vision a reality.
Study Future PLM - Product Lifecycle Management in the digital age.Joerg W. Fischer
Product Lifecycle Management in the digital age.
The catalyst for IoT, Industry 4.0 and Digital Twins
“It is not primarily a matter of developing a digitalization strategy for your company. Rather, it is about aligning corporate strategy and processes so that your company can survive and succeed in an increasingly digitized world.”
Prof. Dr.-Ing. Jörg W. Fischer
Understanding the barriers that are slowing the digital transformation?Shaun West
Firms have found that there are challenges to adopting new ways of working
... what are the barriers in a Swiss-centric
industrial context?
... how to support firms to overcome these challenges?
Industrie 2025, F&E Konferenz zur Industrie 4.0 5 February 2020
This report discusses Digital Industry in significant detail and provides manufacturers with the basics for developing a digital transformation strategy for their enterprise.
COMIT / Fiatech Conference 2014, The Crystal, London
Efficiency Through Digital Projects
Richard Lane from HM Government UK BIM Taskgroup gives his views on innovation and what might be on the road to Level 3 BIM.
Using the perspective of asset management to create value for Smart Operation...Shaun West
To understand the value of the asset management perspective for Smart Services
To provide some examples to show how the perspective of Asset Management can create more value for Smart Operations and Smart Maintenance
Smart Maintenance Conference, Zürich 12-13 February 2020
This proposal outlines the major workflows needed to build out an Industry 4.0 Assessment. The Assessment would leverage Strategic Doing as a collaboration operating system and platform across the enterprise.
To provide an insight into service innovation:
- Service innovation within product-service systems
- Key concepts for service innovation
- Some tools for service innovation
- Reflections
The insights are based on having developed and delivered services in an industrial environment and now leading research in product-service system innovation.
Successfully integrating new digital to your existing portfolio of products a...Shaun West
How to successfully integrate digital in the existing portfolio of products and services?
- Understanding the challenges that firms face with digitalization
- Create recommendations for companies to succeed
Digitalization is changing the way firms innovate, and many are struggling with the new forms of innovation and commercialization.
DARE2HACK: Crowdsourcing ideas through hackathonsShaun West
Organizations are continuously looking for ways to transform by adopting new practices and technologies in order to become more competitive. They target business growth by increasing their efficiencies, by improving their internal operations and/or delivering novel value-added products and services. This is not easy to accomplish, as it requires defining a new strategy, changing the way of working, training and engaging employees and interacting with the customers to address different global trends
Using customer journey mapping to improve industrial sales and customer exper...Shaun West
This paper describes how customer journey mapping can support the business-to-business (B2B) sales process over the operational life of equipment and examines both the products and the services offered throughout the entire lifecycle. Three cases from industrial firms are described and compared with the literature. The analysis of the results of this study shows that while the current customer journey mapping is useful in a complex B2B environment, it is sub-optimal and changes are therefore needed to provide a tool that is more suited to this context. The study identifies key areas where improvements could be made.
Digital twin enabled services – digital twins and future trendsShaun West
We need to understand digital twins and how they can help us before we can consider future trends and applications.
- Digital twins and complex systems
- Digital twins help us to make decisions and act
- Digital twins must support different outlooks
- Digital twin design
Data-to-Action methodology – the case of Ricoh print servicesShaun West
Industry 4.0 means we have to understand the customer’s businesses better
Ricoh aim to reduce inventory and improve customer experience
Context of digitalization: you all know that... but...!
How the Data-to-Action methodology faces the challenges?
Data-to-Action methodology work based on the Ricoh case
To create smart-services that deliver:
- the right information
- at the right time
- in the right form
- to the right person
- to take the right action
Study case about the elements of crisis resilience in DACH manufacturing firm...Shaun West
To understand what has created resilient in DACH manufacturing firms during the COVID-19 pandemic
- Understand the elements that support resilience
- To assess the resilience elements based on processes, technologies and people
COVID-19 has triggered companies to adapt to a new normal state – some firms have been more successful at achieving this than others.
Etude PwC et Strategy& sur l'Industrie 4.0 (mars 2015)PwC France
http://bit.ly/PwC-Industrie40
Selon l’étude « Industry 4.0 » réalisée par PwC et Strategy&, quatre entreprises interrogées sur cinq auront numérisé leur chaîne de valeur d'ici 2020. L’Industrie 4.0, communément appelée l’« Internet des objets », devrait en effet être la cible des investissements des entreprises européennes au cours des cinq prochaines années. L’industrie européenne prévoit d’investir 140 milliards d’euros par an d’ici 2020, pour un gain total de chiffre d’affaires estimé à 110 milliards d’euros annuels.
Méthodologie
PwC et Stratégy& ont conduit conjointement cette étude avec le soutien de Siemens, l’association d’ingénieurs VDMA et le média Produktion. Ont été interrogées 235 entreprises allemandes, issues de 5 secteurs industriels : technologies de l’information et de la communication, télécommunications, mécanique, automobile, électronique et industries manufacturières (chimie, pétrochimie, pharmacie, alimentaire, sucre, papier, verre, acier et ciment).
CAN MACHINE-TO-MACHINE COMMUNICATIONS BE USED TO IMPROVE CUSTOMER EXPERIENCE ...Shaun West
The purpose of this paper is to identify ways in which Machine-to-Machine (M2M) communication can be used by product-based manufacturing firms to deepen and broaden the service aspects of their customer value proposition. The expectation is that an improved customer value proposition leads to improved customer experience, and through this to improved customer retention.
Slides used in the presentation.
Digital twin based services for decision support over the product lifecycleShaun West
This presentation is based on an Innosuisse funded project with ten partners to demonstrate how the digital twin can support decision making over the product life cycle.
Industrie 2025, F&E Konferenz zur Industrie 4.0 5 February 2020
Actyx. Making the European Mittelstand Digital Industry PioneersOliver Stollmann
In this report we present our vision of making the European Mittelstand Digital Industry pioneers. We describe the possible outcomes of the current digitalization of manufacturing, Europe's preparedness in both cases, how digitalization will change manufacturing and what Actyx is doing to make our vision a reality.
Study Future PLM - Product Lifecycle Management in the digital age.Joerg W. Fischer
Product Lifecycle Management in the digital age.
The catalyst for IoT, Industry 4.0 and Digital Twins
“It is not primarily a matter of developing a digitalization strategy for your company. Rather, it is about aligning corporate strategy and processes so that your company can survive and succeed in an increasingly digitized world.”
Prof. Dr.-Ing. Jörg W. Fischer
Understanding the barriers that are slowing the digital transformation?Shaun West
Firms have found that there are challenges to adopting new ways of working
... what are the barriers in a Swiss-centric
industrial context?
... how to support firms to overcome these challenges?
Industrie 2025, F&E Konferenz zur Industrie 4.0 5 February 2020
This report discusses Digital Industry in significant detail and provides manufacturers with the basics for developing a digital transformation strategy for their enterprise.
COMIT / Fiatech Conference 2014, The Crystal, London
Efficiency Through Digital Projects
Richard Lane from HM Government UK BIM Taskgroup gives his views on innovation and what might be on the road to Level 3 BIM.
Using the perspective of asset management to create value for Smart Operation...Shaun West
To understand the value of the asset management perspective for Smart Services
To provide some examples to show how the perspective of Asset Management can create more value for Smart Operations and Smart Maintenance
Smart Maintenance Conference, Zürich 12-13 February 2020
This proposal outlines the major workflows needed to build out an Industry 4.0 Assessment. The Assessment would leverage Strategic Doing as a collaboration operating system and platform across the enterprise.
To provide an insight into service innovation:
- Service innovation within product-service systems
- Key concepts for service innovation
- Some tools for service innovation
- Reflections
The insights are based on having developed and delivered services in an industrial environment and now leading research in product-service system innovation.
Successfully integrating new digital to your existing portfolio of products a...Shaun West
How to successfully integrate digital in the existing portfolio of products and services?
- Understanding the challenges that firms face with digitalization
- Create recommendations for companies to succeed
Digitalization is changing the way firms innovate, and many are struggling with the new forms of innovation and commercialization.
DARE2HACK: Crowdsourcing ideas through hackathonsShaun West
Organizations are continuously looking for ways to transform by adopting new practices and technologies in order to become more competitive. They target business growth by increasing their efficiencies, by improving their internal operations and/or delivering novel value-added products and services. This is not easy to accomplish, as it requires defining a new strategy, changing the way of working, training and engaging employees and interacting with the customers to address different global trends
Using customer journey mapping to improve industrial sales and customer exper...Shaun West
This paper describes how customer journey mapping can support the business-to-business (B2B) sales process over the operational life of equipment and examines both the products and the services offered throughout the entire lifecycle. Three cases from industrial firms are described and compared with the literature. The analysis of the results of this study shows that while the current customer journey mapping is useful in a complex B2B environment, it is sub-optimal and changes are therefore needed to provide a tool that is more suited to this context. The study identifies key areas where improvements could be made.
Digital twin enabled services – digital twins and future trendsShaun West
We need to understand digital twins and how they can help us before we can consider future trends and applications.
- Digital twins and complex systems
- Digital twins help us to make decisions and act
- Digital twins must support different outlooks
- Digital twin design
Data-to-Action methodology – the case of Ricoh print servicesShaun West
Industry 4.0 means we have to understand the customer’s businesses better
Ricoh aim to reduce inventory and improve customer experience
Context of digitalization: you all know that... but...!
How the Data-to-Action methodology faces the challenges?
Data-to-Action methodology work based on the Ricoh case
To create smart-services that deliver:
- the right information
- at the right time
- in the right form
- to the right person
- to take the right action
Study case about the elements of crisis resilience in DACH manufacturing firm...Shaun West
To understand what has created resilient in DACH manufacturing firms during the COVID-19 pandemic
- Understand the elements that support resilience
- To assess the resilience elements based on processes, technologies and people
COVID-19 has triggered companies to adapt to a new normal state – some firms have been more successful at achieving this than others.
Etude PwC et Strategy& sur l'Industrie 4.0 (mars 2015)PwC France
http://bit.ly/PwC-Industrie40
Selon l’étude « Industry 4.0 » réalisée par PwC et Strategy&, quatre entreprises interrogées sur cinq auront numérisé leur chaîne de valeur d'ici 2020. L’Industrie 4.0, communément appelée l’« Internet des objets », devrait en effet être la cible des investissements des entreprises européennes au cours des cinq prochaines années. L’industrie européenne prévoit d’investir 140 milliards d’euros par an d’ici 2020, pour un gain total de chiffre d’affaires estimé à 110 milliards d’euros annuels.
Méthodologie
PwC et Stratégy& ont conduit conjointement cette étude avec le soutien de Siemens, l’association d’ingénieurs VDMA et le média Produktion. Ont été interrogées 235 entreprises allemandes, issues de 5 secteurs industriels : technologies de l’information et de la communication, télécommunications, mécanique, automobile, électronique et industries manufacturières (chimie, pétrochimie, pharmacie, alimentaire, sucre, papier, verre, acier et ciment).
CAN MACHINE-TO-MACHINE COMMUNICATIONS BE USED TO IMPROVE CUSTOMER EXPERIENCE ...Shaun West
The purpose of this paper is to identify ways in which Machine-to-Machine (M2M) communication can be used by product-based manufacturing firms to deepen and broaden the service aspects of their customer value proposition. The expectation is that an improved customer value proposition leads to improved customer experience, and through this to improved customer retention.
Slides used in the presentation.
Industry 4.0 Implementation, Challenges And Opportunities Of Industry 4.0 : C...Deepak Dudhate
Implementation, Challenges And Opportunities Of Industry 4.0 :
Case Studies From Automotive & Chemical Industry
Applications in Chemical industry and Automobile industry.
Want to learn about the latest developments and methodologies for validation efficiency of Advanced driver-assistance systems (ADAS) and Self-Driving? Speakers from Volkswagen, Audi, Toyota and a lot more already confirmed their attendance. Download the full agenda here for detailed information on topic areas and speaker:
http://bit.ly/Agenda_Testing_ADAS_Self_Driving_Cars
Smart Process Applications (SPAs), Intelligent Business Processes, Adaptive BPM: these are all terms
applied to a new generation of applications that use computer intelligence to extract context-relevant
information from the content associated with a business process, and use it to select, modify or re-direct the
next steps in the workflow. One of its primary applications is in case management. Here the term “case” is
used in its widest sense to refer to any process or project that has a defined beginning and end, where the
process steps and outcome may change during the course of the process, and where associated content
needs to be grouped and managed as a case-file or project-file. Applications can range from payment
management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or
legal cases.
Historically, case management systems and indeed most BPM systems have been somewhat rigid in their
workflows, lacking the ability to re-route as the case progresses – much like early satnavs, in fact. However,
a completely free-to-change process definition could introduce shortfalls in compliance and may well be
sub-optimum in terms of productivity. By adapting the process definition as the case progresses and doing
so based on the content and context of documents incoming to the case, the process can be handled
flexibly but compliance is still hard-wired.
In this report, we take an in-depth look at the applicability of smart process applications, the experience of
early users, the drivers for improved case management, and the feature sets required of a modern case
management system.
Presentation of CEO Ukrainian cluster alliance Oleksandr Yurchak on the meeting OECD, 21th of Nov 2023. The main topic is about positions of UCA regarding digitalization of SMEs.
Industry 4.0 Training Certification Course - Tonex TrainingBryan Len
Length : 2 days
Industry 4.0 Training course covers key ideas of future smart industrial facilities, the cyber-physical systems and physical procedures inside these processing plants and the virtualization strategies and clever basic leadership abilities which would bolster chiefs in driving these activities.
Other benefits from IoT-infused Industry 4.0, include:
Richer and more timely analytics
Digitizing and making sense of information
Improving customer satisfaction and customer experience
Improving product quality or keeping product quality intact
Boost efficiency and profitability across the entire organization
Real-time insights that lead to better, faster decisions
Providing all team members with up-to-date, relevant views of production and business processes
Learn about:
The program intends to enable members to imagine and lead key and
specialized components of Industry 4.0-based authoritative changes.
The course will:
Demystify key Industry 4.0 and the biological system of partners included.
Survey test guides for this present reality use of Industry 4.0 over a scope of associations, and its business and mechanical effects.
Interface its members with pioneers and supervisors from assorted jobs and associations and comprehend their chances and difficulties.
Give utilize instances of effective Industry 4.0 usage on a progressing premise.
Interface its graduated class with one another in network, at their choice.
Affirmation of coursework and training gotten by one of the world's driving training foundations.
Course Modules:
Demystifying Industry 4.0
Leading Industry 4.0
Leadership Industry 4.0 Capabilities
Key Industry 4.0 Technologies
Aligning Industry 4.0 and Strategies
The Automation Pyramid and New Business Models in Industry 4.0
The Building Blocks of Industry 4.0: Cyber Physical Systems
Industry 4.0 and Technologies
Industry 4.0 Design Principles
Optional Workshop: Tonex Industry 4.0 Road maps for Your Organization
Request more information regarding industry 4 training certification online. Visit tonex.com for course and workshop detail.
Industry 4.0 Training Certification Course - Tonex Training
https://www.tonex.com/training-courses/industry-4-0-training-industries-4-0-crash-course/
How Does Integrated Industry Help Partners and Customers of a Business ?HARTING India Pvt Ltd
The concept of partnership assumes great importance in the context of the Fourth Industrial Revolution.
While formerly primarily used in terms of sales partnerships, today’s partnerships center on companies’ value-adding processes.Partnership networks are thus far more extensive and have taken on a new quality.
The question, therefore, becomes: What will future partner networks look like for Industrie 4.0? Also, what resultant benefits are generated for partners and customers?
Industry 4.0 – Gear Up for Next Revolution Workshop by TetrahedronSagar Sangam Sahu
Industry 4.0 and advanced manufacturing both are topics of high international relevance. They are currently the topic of intense debate both in the academic literature and in the practical context as 4th Industrial Revolution.
Beyond Bioprocessing 4.0: The Convergence of IT, OT and Processing Technolog...Merck Life Sciences
Watch the interactive on-demand webinar here: https://bit.ly/2G8KSMu
The cost to develop and manufacture monoclonal antibodies has been highlighted as a substantial hurdle towards the widespread availability of these effective therapies for patients. Facility costs, utilization and labor are key contributing factors to the overall cost of these critical medicines. A proven method to increase utilization of a facility, increase process and quality robustness and lower overall costs of manufacturing is through the automation of a manufacturing process. The transformative impact that digital technologies have had on other industries’ manufacturing operations through IT and OT can be applied to the evolution happening in biopharma today. Examples of commonly used unit operations such as bioreactor, mixing and chromatography will be presented to illustrate incremental improvements that can be achieved today, and what the future looks like with the convergence of Operational Technology (OT), Information Technology (IT) and existing processing technologies.
In this webinar, you will learn:
- Incremental improvements that can be achieved today using process automation
- Practical examples of commonly used operations to illustrate the impact of automation
- How the automated facility will look like in the future
Beyond Bioprocessing 4.0: The Convergence of IT, OT and Processing Technolog...MilliporeSigma
Watch the interactive on-demand webinar here: https://bit.ly/2G8KSMu
The cost to develop and manufacture monoclonal antibodies has been highlighted as a substantial hurdle towards the widespread availability of these effective therapies for patients. Facility costs, utilization and labor are key contributing factors to the overall cost of these critical medicines. A proven method to increase utilization of a facility, increase process and quality robustness and lower overall costs of manufacturing is through the automation of a manufacturing process. The transformative impact that digital technologies have had on other industries’ manufacturing operations through IT and OT can be applied to the evolution happening in biopharma today. Examples of commonly used unit operations such as bioreactor, mixing and chromatography will be presented to illustrate incremental improvements that can be achieved today, and what the future looks like with the convergence of Operational Technology (OT), Information Technology (IT) and existing processing technologies.
In this webinar, you will learn:
- Incremental improvements that can be achieved today using process automation
- Practical examples of commonly used operations to illustrate the impact of automation
- How the automated facility will look like in the future
Industry 4.0 Quality 4.0 and New Product DevelopmentSergio Salimbeni
Industry 4.0 is the integration and interaction of technologies regarding physical and digital domains. Many manufacturing companies are in search of the best adaptation of their facilities, so that they can position themselves better in face of these new challenges. Industry 4.0 has already got its framework, “Reference Architectural Model for Industrie 4.0” or RAMI 4.0. Product lifecycle management enables companies to provide additional values to customers to gain competitive advantage. Smart products can gather information about production cycles, quality requirements, waste production from their sensors and actuators.
This document describes the activities of the SIRIUS Centre for Research-Based Innovation hosted by the University of Oslo. SIRIUS works on linking computer science research to the innovation challenges of oil and gas exploration and operations.
Industry 4.0 training, Industrie 4.0 crash course : Tonex TrainingBryan Len
Price: $1,899.00
Length: 2 Days
Industry 4.0 Training course covers key ideas of future "savvy production lines", the cyber-physical systems and physical procedures inside these manufacturing plants, and the virtualization systems and canny basic leadership abilities which would bolster administrators and in driving these activities.
Industry 4.0 is an elective term utilized for the German expression “Industrie 4.0" initially restored in 2011 at the Hannover Fair, Germany with usage and proposals started by the German government. Recognized as one of 10 the "Future Projects" for the German government's High-Tech Strategy 2020, with gigantic potential effect on assembling biological communities and associated undertakings.
You'll Walk Away with:
The program expects to enable members to imagine and lead key and specialized components of Industry 4.0-based hierarchical changes. The course will:
Demystify key Industry 4.0 and the biological community of partners included.
Audit test guides for this present reality use of Industry 4.0 over a scope of associations, and its business and mechanical effects.
Associate its members with pioneers and supervisors from differing jobs and associations and comprehend their chances and difficulties.
Give utilize instances of fruitful Industry 4.0 executions on a continuous premise.
Interface its graduated class with one another in network, at their alternative.
Affirmation of coursework and training gotten by one of the world's driving training establishments.
Course Modules:
Demystifying Industry 4.0
Leading Industry 4.0
Leadership Industry 4.0 Capabilities
Key Industry 4.0 Technologies
Aligning Industry 4.0 and Strategies
The Automation Pyramid and New Business Models in Industry 4.0
The Building Blocks of Industry 4.0: Cyber Physical Systems
Industry 4.0 and Technologies
Industry 4.0 Design Principles
Optional Workshop: TONEX Industry 4.0 Roadmaps for Your Organization
Request more information. Visit Tonex course link below
https://www.tonex.com/training-courses/industry-4-0-training-industries-4-0-crash-course/
Similar to Industry 4.0 – lessons from the field (20)
Smart Service DesignThe design of smart services in the world of people, pro...Shaun West
You should read this if:
... you want to understand how digital can enable new value propositions for your business
... you want to gain inspiration from real industrial cases
... you want to create a family of smart twin to help your business.
The handbook‘s purpose is to formalize the lessons learnt from an Innosuisse- funded project where over twenty different Digital Twin-based use cases were developed in collaboration between ten partners. During the project, we learnt many things: the Digital Twins helped us create new innovative smart services, formalize tacit knowledge, and improve decision-making. Perhaps most important was that the design of the Digital Twin was best achieved based on (business) questions. The Digital Twin enables the development of Smart Services within complex systems. For this reason, we called the project Smart Twins – not because of the incredible technology but because of the services they supported. The handbook includes sections describing innovation processes for Smart Services, the prototyping phases, and Digital Twin based business models. The handbook also provides hands-on descriptions on how to use methods, tools, and approaches while working on a project focusing on the development of Smart Services. The handbook focuses on complex product-service systems (PSS) composed of people, processes, and things. Product-service systems are all around us, and they are used on a day-to-day basis, e.g., smartphones; they consist of tangible products and many services. Some of the services are more visible than others, remembering that there cannot be (smart) products without a service of some description. Product-service systems can be complex, and with digitalization, complexity increases distinctly. Depending on perspectives, the focus can be on efficiency or out- comes. Considering such product-service systems, it is evident that boundaries are cross-functional and cross-organizational.
Value-Scope-Price: design and pricing of offerings based on customer value Shaun West
To understand why is price is important
An introduction to value
A pricing framework based on value
An example of pricing
A practical model to help you build up value-based pricing based on practice and theory.
Customer journey mapping a taster for SE-Training.
This is based on research at HSLU with a number of industrial partners. This shows some of the adaptations that we made to move journey mapping to the B2B environment. We have two publications behind this work.
Value propositions enabled by digital twins in the context of servitization v002Shaun West
Purpose: The motivation of this paper is to investigate how digital twins can enable the design of new value propositions in digitally enabled servitization. This is important, as the application of this technology is an opportunity to deliver new value propositions for customers, and for the supplier to gain deeper understanding of the actual performance of the equipment (Kowalkowski and Ulaga, 2017). This builds upon the assessment of service value co-creation supported by digital twin technologies (Meierhofer & West, 2019).
Design/Methodology/Approach: Ten cases have been assessed in this paper using different dimensions, and a cross-case analysis to consider value co-creation, value measures, support to the value proposition, and the servitization context. All of the cases are from an Innosuisse-supported project in Switzerland and were selected for their diversity.
Findings: Classifying the digital twins by service proved useful to understand each one and its position within the business system. Knowing which business functions the twin supports helps to identify and confirm value co-creation opportunities as well as the possible areas impacted. It also provides different servitization perspectives that can support new and disruptive models, which is helpful for firms looking for new services to support their customers. The lifecycle perspective confirms the links between different phases and can provide new insight for the development of digital twins. The cross case analysis confirmed that a digital twin could support the development of new value positions within the context of servitization, as well as allow others (e.g., installers or asset owners) to develop and sell their own value solutions.
Avatars and journey mapping for application in industrial product service sy...Shaun West
Motivation
With increasing complexity in the design of product service systems it is become more difficult to understand what is needed, when and why to keep it operational
Research question
“how can the traditional customer journey mapping process be modified to better support customer journeys in industrial environments where there are many individual interactions over the operational life cycle?”
Hidden services in the lighting industry - from free to feeShaun West
The purpose of this paper is to identify hidden services that were given away for free with the product and create a new service offering for a manufacturer that sells luminaires (e.g., lamps and lighting systems) to electrical installers. To identify the services that are given for free with the product, a survey was developed, targeting Swiss electrical installers, to analyze the pre- and post-sales activities that the firm delivered. The identification of the intangibles was initially undertaken by creating a journey for the pre-sales, post-sales and execution phases of typical transactions, based on interviews with the employees and supported by the literature research. The survey (n=68) provided insights into the intangibles that the firm delivered based on the analysis of perceived importance and satisfaction. Further, insights were obtained from five interviews with customers. The analysis of the survey and the interviews identified services that customers valued; service definitions were created for each of the 'hidden services' that were identified from the analysis. Using a modular approach to service definitions, two extreme modular offers were developed: a minimalistic offering and an 'inclusive' offering for the pre- and post- sales; both had options built on standard modules.
Service Operations Management ChallengesShaun West
To present service challenges and discuss how we overcame the barriers. The presentation was made at ServiceMax's CSO
Summit 2019, Chicago, USA, 22 October 2019.
This work is based on three studies with collaboration of four universities (Paolo Gaiardelli <paolo.gaiardelli@unibg.it>, Tim Baines <t.baines@aston.ac.uk> and Nicola Saccani <nicola.saccani@unibs.it>).
A decision-making tool incorporating multiple benefits of motor systems retro...Shaun West
Investments into energy efficiency in companies are currently considered rather one-sided; for the most part focusing on financial aspects only. Further benefits such as operational security, employee productivity, etc. are not systematically included in the investment analysis.
According to the final report of the research project Management as a Key Driver of Energy Performance from 2018, 'Energy efficiency provides numerous benefits to companies, including improvements in worker comfort, product quality, overall flexibility and productivity, as well as reductions in maintenance cost, risk, production time and waste'. The overall benefits of energy efficiency improvements are not only related to energy but also include non-energy aspects, and are often referred to as multiple benefits. Non-energy benefits can have more importance than energy benefits only and ultimately help in convincing company management to invest into energy efficiency – having a positive overall impact on companies' competitiveness. Thus, multiple benefits, which include both energy- and non-energy aspects, have a significant potential in triggering the (timely) replacement of existing installations. [8], [9]
A Swiss project aims to develop a decision-making tool for motor systems that supports decision makers in small and large companies, incorporating the aspects of multiple benefits. Since electric motor systems are widely used in companies of all sizes across different sectors (primarily in the industrial and services sectors), the market potential of such a decision-making tool is considerable. In addition to a technical approach, socio-economic as well as investment-related aspects will be incorporated, so that the basis for decision-making has the necessary breadth. The final product shall be a web-based tool, which is easily available and applicable for the target group.
A set of slides used to support a discussion at the Center for Design Research at Stanford University. Trying to move Design Thinking to DT2.0 so that it is fit for the next phase of development. Time to move from just doing "empathy" to a more system wide approach now that the IIOT/IND4.0 is really here and we have people, equipment, devices and processes all working (or not) together.
Are practitioners and literature aligned about digital twin?Shaun West
The attention of practitioner and research on the concept digital twin is constantly growing: many companies have already in their offer a so-called digital twin and literature have seen in the recent years a strong increase of contributions on the topic, nevertheless, none of them ever stated if it is the same thing to which the professionals are referring to. For this reason, the purpose of this paper is to understand whether literature and practitioners are aligned about the digital twin paradigm, eventually identifying which are the differences and so define what are the possible developments for future research.
Overcoming the challenges of change management associated with servitization ...Shaun West
Purpose: The objective of this paper is to provide empirical examples from in depth interviews of how business leaders have overcome the barriers to servitization. This builds upon earlier studies by West and Gaiardelli (2017) and West et al. (2018).
Design/Methodology/Approach: Using a prior survey as a starting point, 20 in-depth one-on-one interviews were carried out. The interviews used a semi-structured approach to identify the current practices used by firms to overcome the barriers to servitization. The results emerging from the interviews were organized according to the seven categories of servitization barriers defined by Hou & Neely (2013) and analyzed using a framework developed by Baines et al. (2016).
Findings: The research underlines that the servitization process is not only a complicated cultural change process, but also rather resource and time intensive (West & Gaiardelli, 2017). While the major challenges that manufacturing firms face essentially fall into the seven categories defined by Hou & Neely (2013), unique challenges for each of the analyzed firms emerge in terms of internal approaches, external barriers and reactions to change management altogether.
Originality/Value: This paper provides a full perspective on how servitization change management can be successfully achieved.
Overcoming the challenges of change management associated with servitization:...Shaun West
Purpose: The objective of this paper is to provide empirical examples from in depth interviews of how business leaders have overcome the barriers to servitization. This builds upon earlier studies by West and Gaiardelli (2017) and West et al. (2018).
Design/Methodology/Approach: Using a prior survey as a starting point, 20 in-depth one-on-one interviews were carried out. The interviews used a semi-structured approach to identify the current practices used by firms to overcome the barriers to servitization. The results emerging from the interviews were organized according to the seven categories of servitization barriers defined by Hou & Neely (2013) and analyzed using a framework developed by Baines et al. (2016).
Findings: The research underlines that the servitization process is not only a complicated cultural change process, but also rather resource and time intensive (West & Gaiardelli, 2017). While the major challenges that manufacturing firms face essentially fall into the seven categories defined by Hou & Neely (2013), unique challenges for each of the analyzed firms emerge in terms of internal approaches, external barriers and reactions to change management altogether.
Originality/Value: This paper provides a full perspective on how servitization change management can be successfully achieved.
The Lucerne University of Applied Sciences and Arts invites you to the 2nd the International Summer School Lucerne where the focus will be on “agile business development in a connec- ted world”.
Students from international partner univer- sities are provided insights into various aspects of business development, international management and innovation with the indus- trial internet. The model is based on the design of smart digital services where the ecosystem innovation and the building of new customer value propositions are both core to the support of solution building.
We will work on a practical service problem provided from a major Swiss product manufac- turer based in the B2B2C world. Service design thinking approaches will be used to support the development of new solutions. This will have been completed within a multicultural environ- ment with multidisciplinary teams.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
1. Industry 4.0 – lessons from the field
ASAP meeting, University of Brescia
24 September 2019
Dr Shaun West
Institute of Innovation and Technology Management
2. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Introduction
The problem and the purpose of this paper
… to provide a short set of lessons learnt to help others beginning
their digitalisation transformation
Using actual cases from large
and small firms to provide
short case book of lessons
learnt for other business who
are starting their digital
transformation
… to describe use cases from both large and small industrial firms
Purpose of this paper
Industry 4.0 can be a difficult concept to understand – where
should we start?
Problem
3. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Introduction
Industry 4.0 is not new
http://www.power-eng.com/articles/print/volume-103/issue-11/features/national-powers-advanced-plant-management-system-integrates-commercial-and-process-control-interests.html
Highly automated environments have existed for a long time…
4. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Introduction
Industry 4.0 is not new – large firms are today delivering value from it
https://www.youtube.com/watch?v=HCGSr2TY5DU
More current examples showing how large and small firms deliver value from Ind4.0
5. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Introduction
Industry 4.0 is not new – even small firms can do it today
https://www.wurm.de/sites/default/files/videos/wurm-imagefilm_en.mp4
More current examples showing how large and small firms deliver value from Ind4.0
6. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Introduction
My students can do it!
Examples showing how students did it at the summer school
7. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Introduction
Its about technology supporting people and process
We all have the technology today – it is disconnected and does not help us to do our jobs
I have the technology today in my
hand! This is a real change…
… it is real and not hype
… now how do we use it?
… what could it be used for?
8. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
CASES
https://upload.wikimedia.org/wikipedia/commons/thumb/4/42/MySensorsLogo.svg/1276px-MySensorsLogo.svg.png
9. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Cases
Value proposition for remote monitoring and diagnostics
Problem
- What is the value proposition?
- How and where do system fit?
- Complex supply chain issues
(projects and end users)
Lessons
- Understand all users
- Understand their jobs
- Support operations and maintenance teams
All actor identified with demo dashboards to help describe the customer value proposition
10. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Cases
Remote routine maintenance support
Problem
- Customer not doing the work correctly
- Low value callouts for service technicians
- Customer experience was poor
Lessons
- Customer journey mapping for detailed insights
- Prototype solution visually with customer
iPad app with SOP and direct hot-line to OEM with video support
11. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Cases
Where to start or how to start to digitalize services on old equipment
Problem
- How to use data to help support the ’customer’
- Equipment focused
- Limited understanding of customer jobs
Lessons
- Create detailed personas for key actors
- Use avatars for the machines
- Understand constrains
People, equipment, spares and the airplane need to all be considered
12. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Cases
Provide improve customer operations support
Problem
- Customers’ main costs are production costs
- How can customers be made more effective?
- Can improved operational support be provided
over the cloud?
Lessons
- Learn to think like a customer(s)
- The cockpit can replace customer processes
- It can be delivered as a cloud based service
Digital can make the customers’ jobs easier when lean thinking and visuals are combined
Picture pls
13. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Cases
How and where to start with monitoring and diagnostics
Problem
- Customers are asking for monitoring and
diagnostics
- We will start with digital maintenance, move to
risk based maintenance…
Lessons
- Understand the complete value chain
- Understand the individuals and their behaviors
- Understand that operations and maintenance
need to share information
It is possible to provide the customer with information to drive down their cost per bottle
14. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Cases
Understand needs and capabilities of different customers segments
Problem
- Not all of the machines connected
- Some customers do not allow remote M&D
- Confidentially issues, IT policies – yet users
want connection (for better support)
Lessons
- Understand more actors, not just users
- Understand what solution fits all needs
- Find alternative connectivity systems (4/5G)
Different needs surveyed through field technicians, that also provided insights to solve the problem
Picture pls
Picture pls
15. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Cases
These cases are not isolated examples
Bachelor-Diplomarbeit en | Jahrbuch 2015 | Seite 65
Der Fortschritt in der globalen Vernet-
zung sowie das stetige Wachstum des
Internet of Thingsbewegen immer mehr
Unternehmen dazu, ihre Produkte mit
intelligenten Geräten auszurüsten, wel-
che via Internet Daten austauschen.
Eine Branche, in welcher solche Systeme
sehr häufig eingesetzt werden, ist die
Automobilindustrie. Das Bedürfnisder
Endkunden, ihre Fuhrparke vom Schreib-
tisch aus zu steuern, wächst stetig, seit
dies technisch und finanziell möglich ist.
So ist esheute bereitsfür Privatperso-
nen möglich, Fahrzeuge per Smart
Phone App zu überwachen und zu steu-
ern. Die vorliegende Bachelor-Diplomar-
beit beschäftigt sich mit der Integration
eines solchen Systems in die SUNCAR
Elektro-Bagger.
DasZiel der Arbeit ist es, mit einer Nutz-
wertanalyse die vorhandenen Systeme
auf dem Markt abzuschätzen, die Ein-
führung des Systems zu konzeptionieren
und die Implementierung einzuleiten.
Das System soll der SUNCARHKAGin
einem ersten Schritt dazu dienen, die
Bagger zu überwachen und Betriebsda-
ten auszuwerten. In einem zweiten
Schritt wird esauch Endkunden zur Ver-
fügung gestellt, was diesen den Zugriff
auf die Daten und Standorte ihrer Fahr-
zeuge zu jedem Zeitpunkt gewährleist et.
Remote Diagnosticsand Fleet
Management for Construction
Machines
Diplomand: AndreasNeuhaus
Dozent: Thierry Aubert
Experte:Rolf André Bill
Wirtschaftspartner: SUNCARHKAG
Bild:CopyrightSUNCAR2015
16. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Cases
These cases are not isolated examples
DasSchweizer Traditionsunternehmen
Dätwyler Sealing Solutionsproduziert in
seiner Automotive-Sparte Präzisions-
dichtungen für die Automobilindustrie.
Das umfangreiche Know-how in der
Materialentwicklung und Verfahrens-
technik wird genutzt, um Automobilzu-
lieferer mit qualitativ hochwertigen Pro-
dukten zu versorgen.
Auf Grund der voranschreitenden
Fahrzeugelektrifizierung, welche nicht
nur den Antrieb, sondern auch elemen-
tare Fahrzeugsysteme wie die Bremsen
oder die Lenkeinheit betrifft, sieht die
Unternehmensführung die aktuelle
Umsatzstruktur in Gefahr: Die gängigs-
ten Produkte ausdem aktuellen Portfolio
könnten schon in den nächst en 15 Jah-
ren am Markt deutlich weniger gefragt
sein. Das Ziel ist daher, auf Basis einer
Analyse „TrendsDigitalisierung in der
Automobilindustrie“ Vorschläge für eine
Portfolioerweiterung zu liefern.
Ausder Analyse desTechnologieportfo-
liosfolgt, dassbesondersFahrassistenz-
systeme und deren Peripherie im Zusam-
menhang mit dem autonomen Fahren,
Möglichkeiten für die angestrebte Port-
folioerweiterung bieten. Nicht nur neue
Produkte, sondern auch eine Vielzahl an
neuen Playern im Markt bieten Dätwyler
Einstiegsmöglichkeiten, ohne, dass man
bei der Entwicklung von den bisherigen
Hauptkunden abhängig bleibt.
Ob esgelingt, die Technologien des
kürzlich akquirierten UnternehmensOtt
zu übertragen und zu nutzen, wird für
den Erfolg besondersentscheidend sein.
Dasmit Forschungsprojekten und
Akquisitionen zusätzlich aufgebaute
Know-how bietet die Chance im Zuge
der Digitalisierung einen komparativen
Konkurrenzvorteil zu erlangen und mit
eigenen Produktentwicklungen auf
ausgewählte Kunden zuzugehen.
Für die entwickelten Produktideen
werden mögliche Anwendungen,
Anforderungen an dasProdukt und die
zusätzlichen Anforderungen an das
Unternehmensumfeld diskutiert.
Bachelor-Thesis2017
Der Trend Digitalisierung in der
Automobilindustrie und seine
Auswirkungen auf Dätwyler Sealing
Solution Automotive
Diplomand: Philipp Hamm
Dozent: Christian Hohmann
Experte: Simon Howald
Wirtschaftspartner: Dätwyler Sealing Solution
17. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
OUR APPROACH
https://www.infinitydma.com/wp-content/uploads/2016/01/infinity-digital-agency-our-approach-02.png
18. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Our approach
What should be the focus?
Complex ecosystem with many actors and different needs,
perspectives and value expectations – a different approach is needed
19. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Our approach
What should be the focus?
This will require a change in approach and an ability to
”see what others see and understand what other understand”
20. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
By understanding the ecosystems, the business and the people
we ”see what others see and understand what other understand”
Our approach
Service Design Thinking and LEAN tools can help
21. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Our approach
The Avatar model really helps (secret weapon!)
Are geeks good in creating business cases?
consumables
Operations & maintenance
value
waste
Data
Understand how the equipment is used and how this creates value
22. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Our approach
You need to consider the whole lifecycle
7th International Conference on Business Servitization, Lisbon, Portugal | Stoll, West
What are the Lifecycle phases? Who are the people? What are the tools? What are the processes?
Discussion
Learn to understand the equipment life-cycle
Task Task Task
Task Task Task
Task Task Task
Task Task Task
Task Task Task
Task Task Task
Task Task Task
Develop Manufacture Install &Commission
Operation
Maintenance
Upgrade
Decommissioning
Middle of life-cycle End of life-cycleBeginning of life-cycle
Focus on the people, the equipment and value creation over the asset lifecycle
23. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
THREE USE CASES FOR AUGMENTED REALITY
http://pngimg.com/uploads/pokemon_logo/pokemon_logo_PNG3.png
24. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Three use cases for augmented reality
Look at what is possible today…
We all have the technology today – let’s learn to master it!
Johann Wolfgang von Goethe (* 28.
August 1749 in Frankfurt am
Main als Johann Wolfgang Goethe; † 22.
März 1832 in Weimar), 1782 geadelt,
war ein deutscher Dichter und
Naturforscher. Er gilt als einer der
bedeutendsten Repräsentanten
deutschsprachiger Dichtung.
25. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Three use cases for augmented reality
Oil rig asset management
Integration of video collection with big data can allow us to better manage asset integrity
Asset integrity is critical…
… I cannot use a pen
… where do we need to recoat?
… was it done correct?
http://www.geovert.com/assets/slides/Libertade-Hull-Bayu-Undan.JPG
26. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Three use cases for augmented reality
How do I “drop the engine”?
Real time collaboration and on-the-job training becomes possible
With a $13M asset dropping it can
be expensive…
… supports on-the-job training
… supports know-how sharing
… reduces risks
https://s-media-cache-ak0.pinimg.com/originals/86/9d/b1/869db1af494f7bc2b8fd96a5b666cf01.jpg
27. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Closing
Industry 4.0 brings with it a new set for challenges for traditional firms
Industry 4.0 technologies are not new
Firms are applying them – customers expect their application
Service Design and LEAN can help us to understand ’value’
The cases show that we need
to ”learn to see what others
see and understand what
other understand” and that
both Service Design Thinking
and LEAN can help
Challenges are as much cultural as technology based
28. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
CLOSING
29. Industry 4.0 – lessons from the field | ASAP meeting, University of Brescia | 24 September 2019 | Dr Shaun West
Thanks for your time!
slideshare.net/ShaunWest
Shaun West
Lucerne University of Applied
Sciences and Arts
shaun.west@hslu.ch