The document provides an overview of Air India's history, focusing on its managerial hierarchy and human resource functions, including recruitment and employee welfare. It addresses dispute resolution within the organization, the role of special cells for marginalized communities, and describes the industrial relations mechanisms in place, such as conciliation and adjudication. Key recommendations highlight the need for better data management and streamlining processes to enhance efficiency.

1. MANAGERIAL HIERARCHY
HUMAN RESOURCE DEPARTMENTS
DISPUTE RESOLUTION
By
PRATIBHA TRIVEDI

2. HISTORY
• J.R.D. Tata was the father of Civil Aviation in India and
founder of Air India.
• Air India was earlier known as Tata Airlines.
• Tata Airlines was converted into a Public Company under the
name of Air India in August 1946.
• On March 8, 1948, Air India International Limited was formed
to start Air India’s international operations.
• From March 1, 1994, the airline has been functioning as Air
India Limited.

3. PROJECT SCOPE
• To study about function in various Division in
HRD
• To stud y about different system used by them.
• To study about legal matter,
• To study about union, & dispute raised by
employee or union.
• To study the situation which lead to Legal and
illegal strike.
• To study the Conflict Judiciary Machinery

4. ORGANIZATION
HIERARCHy

5. SECTIONS WITHIN HRM

6. HUMAN RESOURCE DEPARTMENTS
MANPOWER AND PLANNING
Assessment and review of staff requirement in various categories
for the entire company.
RECRUITMENT
The recruitment process in Air-India has been decentralized, with
the individual departments handling their own recruitment

7. ESTABLISHMENT
The establishment section deals with record keeping of all
employees of the organization. Its functions are:
• Creation and Maintenance of Personal Files
• Verification of previous employment and character and antecedents
• Probation and Confirmation for new recruits
• Releasing annual Increments
• Raising Performance Appraisal Reports
• Maintenance of seniority of non-technical categories
• Final Settlement of Accounts

8. SC/ST CELL
A special cell for SC/ST has been set up in AIR INDIA to safeguards
the interests of SC/STs and lately OBCs also.
Functions of SC/ST Cell:
• Implementing the Government orders related to the reservations for
SC/ST /OBCs
• Keeping a check on whether other departments of the company are
following the reservation schedule
• Looking into the grievances of SC/ST employees.
• Conducting the ‘De-reservation’ process in the case of non-
availability of suitable reserved category candidates.

9. WELFARE SECTION
• Provide better life and maintain goodwill of employees,
• to provide amenities to raise their morale by eliminating the risk and
insecurity,
• to reduce turnover and absenteeism; and
• to increase production and productivity by improving the quality of working
life.
Functions of Welfare are broadly classified in 2 distinct sections:

10. TIME OFFICE
The basic function of Time Office is Time-keeping, which includes:
•Monitoring of Attendance
•Leave Maintenance
•Calculation of Payments
CANTEEN
INDUSTRIAL RELATIONS
Relationships between individual workers, the relationships between them
a and their employer, the relationships employers
and workers have with the o organization.

11. Dispute Resolution Through
Adjudication

12. Globalization and IR
• Economic development
• Market change
• Scope of competition
• Pace of business
• Key technology drivers
• Leadership
• Employment

13. PROHIBITION OF STRIKES AND
LOCK-OUTS
(1) No person employed in a public utility service
shall go on strike in breach of contract –
(2) No employer carrying on on any public utility
service shall lock-out any of his workmen –

14. CONFLICT RESOLUTION MACHINERY
This machinery comprises:
(a) Conciliation,
(b) Arbitration, and
(c) Adjudication.

15. ADJUDICATION
The Industrial Disputes Act, 1947 provides a
three-tier adjudication machinery comprising.
(i) Labor Courts,
(ii) Industrial Tribunals, and
(iii) National Tribunals

16. KEY LEARNING
• Brief study of functions of the various
departments.
• Detailed study of industrial relation division
with emphasis on dispute resolution.
• Global scenario of IR.
• Prohibition of strikes & lock out.
• Judicial Machinery of Conflict.
• Adjudication Machinery.

17. RECOMMENDATION
• Repetition of work will be avoided.
• Data management and information storage will
become manageable. (Due to RTI act data
storage and maintenance has become difficult).
• Passage distribution will be easy.

18. Bibliography
References:
• Certified standing orders of AIR-INDIA for workmen.
• AIR-INDIA employees services regulations for officers.
• Performance appraisal manuals of AIR-INDIA
• The Industrial Dispute Act, 1947
• The Industrial Tribunal Procedure Rules,1949
• The section 2 of The Industrial Dispute Act, 1947
Websites:
• www.airindia.com
• www.martin-wagner.org (Images)
• www.wikipedia.org
• www.scribd.com
• www.ignou.ac.in