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Indian Vs. Foreign MNCs
From the perspective view of
CUSTOMER REQUIREMENTS & COMPETITIVE ONSLAUGHTS
Presenter
Koushik Dutta
School of Management Sciences
Bengal Engineering and Science University, Shibpur
Introduction
Handling Competitive
Pressure
Identifying
and satisfying
the needs of
the customer
and society
Better quality
of Products and
Services at
affordable price
Innovative Product and Services
Innovative Product and Services
Samsung SMART TV
Consumer Buying Behavior
1- Research
on
Consumer
behavior
2-
Identifying
the need
3-
Developing
Strategies
4- Deliver
needs to
customers
5-
Satisfaction
of needs
Microsoft’s investment in 2010, 2011 & 2012 respectively
$8.7 billion, $9.0 billion & $9.8 billion.
• Specific
identification of
needs
• Identifying
innovative
products and
services
• Identification of
cost reduction
techniques
R&D
• Specification of
strategies in order
to satisfy
consumer needs
• Innovative
product reduces
competition
Strategy
Making
• Increase customer
satisfaction
• Increase brand
image
Need
Satisfaction
Research & Developments- Market Research
Market Segmentation
 Identifying target groups
 Age, Sex
 LOHAS Customers- Lifestyle of Health and Sustainability
 Demographic Marketing Segmentation
 Availability of market
 Geographical consideration
 Target group
Innovative Marketing Practices
 Innovative Promotional Activities
 Film Marketing - (Hyundai in Don2, BMW in In My City- Priyanka Chopra’s Album)
 Social Media Marketing – Ads of foreign companies over Facebook,
 Green marketing
 Eco – Packaging
 Green Technologies and Activities (Planet Ke Rakhwale- CSR)
 Green Products (SAR & NOKIA)
Nokia Lumia 920 ad in Chennai Express
Film Marketing - Promotional Activities
Hyundai in Don2
Green marketing Techniques
Specific Absorption Rate & NOKIA
Planet Ke Rakhwale- CSR
Innovative Management Practices – Waste Management
Low-carbon, zero-waste business, new initiatives aimed at improving Recycling behavior and Infrastructure.
A new joint venture in France with PET recycler APPE to boost the capacity of its plastics reprocessing facility
by 70% and recycle an additional 20,000 tonnes of plastic into food-grade packaging per year.
Social Media Marketing - Promotional Activities
Path needs to be followed
Better
Management
practices
Cost Reduction
Better quality
products
Gaining consumer
satisfaction
Capture market
share
Reduce
competition
Thank
You

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Indian and Foreign MNCs

  • 1. Indian Vs. Foreign MNCs From the perspective view of CUSTOMER REQUIREMENTS & COMPETITIVE ONSLAUGHTS Presenter Koushik Dutta School of Management Sciences Bengal Engineering and Science University, Shibpur
  • 2. Introduction Handling Competitive Pressure Identifying and satisfying the needs of the customer and society Better quality of Products and Services at affordable price
  • 4. Innovative Product and Services Samsung SMART TV
  • 5. Consumer Buying Behavior 1- Research on Consumer behavior 2- Identifying the need 3- Developing Strategies 4- Deliver needs to customers 5- Satisfaction of needs
  • 6. Microsoft’s investment in 2010, 2011 & 2012 respectively $8.7 billion, $9.0 billion & $9.8 billion. • Specific identification of needs • Identifying innovative products and services • Identification of cost reduction techniques R&D • Specification of strategies in order to satisfy consumer needs • Innovative product reduces competition Strategy Making • Increase customer satisfaction • Increase brand image Need Satisfaction Research & Developments- Market Research
  • 7. Market Segmentation  Identifying target groups  Age, Sex  LOHAS Customers- Lifestyle of Health and Sustainability  Demographic Marketing Segmentation  Availability of market  Geographical consideration  Target group
  • 8. Innovative Marketing Practices  Innovative Promotional Activities  Film Marketing - (Hyundai in Don2, BMW in In My City- Priyanka Chopra’s Album)  Social Media Marketing – Ads of foreign companies over Facebook,  Green marketing  Eco – Packaging  Green Technologies and Activities (Planet Ke Rakhwale- CSR)  Green Products (SAR & NOKIA)
  • 9. Nokia Lumia 920 ad in Chennai Express
  • 10. Film Marketing - Promotional Activities Hyundai in Don2
  • 11. Green marketing Techniques Specific Absorption Rate & NOKIA Planet Ke Rakhwale- CSR
  • 12. Innovative Management Practices – Waste Management Low-carbon, zero-waste business, new initiatives aimed at improving Recycling behavior and Infrastructure. A new joint venture in France with PET recycler APPE to boost the capacity of its plastics reprocessing facility by 70% and recycle an additional 20,000 tonnes of plastic into food-grade packaging per year.
  • 13. Social Media Marketing - Promotional Activities
  • 14. Path needs to be followed Better Management practices Cost Reduction Better quality products Gaining consumer satisfaction Capture market share Reduce competition