Increasing Organizational Performance
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This document discusses how organizational culture and decision-making impact organizational performance. It defines organizational culture as shared actions, values and beliefs that guide employee behavior. A positive culture that supports goals, creates a good workplace and increases customer satisfaction can boost performance. Critical thinking also increases performance by enabling logical conclusions. The decision-making process is influenced by an organization's mission and values, and involves defining problems, analyzing alternatives, making choices, taking action and evaluating results.
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Increasing Organizational Performance
- 2. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved LEARNING OBJECTIVES Define organizational culture and its impact on organizational performance Understand the characteristics of a critical thinker and the impact on organizational performance Identify the process of decision making and the impact on organizational performance
- 3. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved ORGANIZATIONAL CULTURE The system of shared actions, values and beliefs that develops within an organization and guides the behavior of its members – J. R. Schermerhorn What is organizational culture?
- 4. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved ORGANIZATIONAL CULTURE Infuses ‘how work gets done around here’ and how the organization behaves in relations to its customers – D. & L. Anderson
- 5. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved Organizational goals Management philosophy Policy and procedures Client population Employee morale How is organizational culture created? ORGANIZATIONAL CULTURE
- 6. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved ACTIVITY ONE
- 7. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved It supports the overall goals of the organization It creates a healthy and desirable workplace It increases customer satisfaction It increases team performance* Benefits of supporting organizational culture ORGANIZATIONAL CULTURE
- 8. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved ROTE thinking: after initial learning curve, most tasks are performed without thought of the meaning THINKING INCREASES PERFORMANCE!
- 9. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved CRITICAL thinking: reasonable, reflective thinking that enables an individual to reach logical and well-informed conclusions THINKING INCREASES PERFORMANCE!
- 10. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved External and internal awareness Evaluation skills Exploratory Open mind Active listening skills Characteristics of a critical thinker THINKING INCREASES PERFORMANCE
- 11. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved ACTIVITY TWO
- 12. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved THE PROCESS OF DECISION MAKING Mission Defined: written statements of organizational purpose Core values Defined: deeply held principles that guide how the organization functions collectively, with both internal and external customers and stakeholders, and represents the highest priorities of the organization What influences the decision making process?
- 13. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved THE PROCESS OF DECISION MAKING Policy Level Management Level Staff Level
- 14. THE PROCESS OF DECISION MAKING Define Problem Caution: Not too broad or narrow Caution: focus on problem, not symptom Caution: ID the right problem Carefully review for ethical dilemmas Analyze Alternatives Determine exact information needed Test for alignment with core values Consider implications for stakeholders, common good Make a Choice Consider time, cost, impact, and ethics Who makes the decision? Choose best ‘ends’ and right ‘means’ Take Action Ensure that all affected parties have have input Necessary to secure ‘buy in’ from all Assure consistency of intended and taken actions Evaluate Results Have desired outcomes been attained? Has performance been effective? Check actual ends and means vs. intended ends and means Model adopted from: Schermerhorn, Organizational Behavior 12th, Ed
- 15. Accentuating Performance Broadening Solutions Charting Success © 2014 VCL Consulting Group, Inc. All Rights Reserved facebook.com/VCLinc twitter.com/VCLinc www.VCLinc.com (855) 800-0825
Editor's Notes
- Defined
- Defined
- Activity 1: Describe the culture of your family
- *Communication between departments, ie Case management and IT
- Activity 3: In groups of three, revisit the three previous scenarios (page 5 in the Reference Manual). Having an understanding of critical thinking, what would be different about their approach and how would they apply the characteristics of critical thinking?
- Recall the activity involving family culture and how it influences the decision making process
- Possible activities if team does not come up with one:A client misses the last two scheduled appointmentsDue to increased crime in Bridgeport, IIConn is considering hiring security