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WORLD WAR
How to Survive and Thrive in a World of Fast Moving Consumers
WORLD WAR
How to Survive and Thrive in a World of Fast Moving Consumers

@Robert_Rose
@Tim_Walters
The

WISDOM
of
Brad Pitt
4
5
6
7
8
9
10
11
12
Holy Shit!
World War Z

Rule #1:
Cardio

Zombieland
Dawn of the Dead 2

Threat

26 Days Later

Batter Up!

Night of the Living Dead
2013

1968
Time
13
14
Zombies = Moore’s Law?
NO

YES

15
Brad’s Law
The speed of zombies
doubles about every 5.8 years
16
153, 616,324

17

M
P
H
18
Source: BI Intelligence
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
The viral inf(l)ection point

37
A cycle of ubiquitous content consumption

38

@tim_walters
39

Source: Harris Interactive survey of US consumers, 2011. Sponsored by Right Now.
40
WORLD WAR
How to Survive and Thrive in a World of Fast Moving Consumers

But what about marketing?
Growth, fragmentation, multiple channels...

Text

We can skip this part, right?
The true challenge is the pressure of executing fast and
chaotic change while simultaneously delivering
increasingly profitable, data-driven results.
CMO’s feel the pressure “on the clock”
CMO’s feel they don’t have right tem
CMO’s feel unready for technology

... and yet...
“Creating customer
experiences with
content will have
huge effect. We
have to figure out
how to stay relevant
and engaging.”
CMO
Fortune 500 CPG Company
They’re not
unaware.

They’re just
wrong.
Fear not, the marketing hipster!
Most organizations are siloed
Now even within marketing
Most organizations realize
silos are inefficient, at best,
and want to transform
B2C & B2B
processes for CXM
share a vision, but
are more different
than alike.
Marketing doesn’t really need or
want any more technology.
Fortune 500 Insurance Company

WEB
Website
Content
SEO

Traffic
SEO
Leads

SOCIAL

CRM

Facebook Twitter
CRM
Twitter
Community
LI

Likes
Followers

Not

BRAND
TV
RADIO
Strategy

????

EMKTG

PR

Blog
Email
Content

Press
Newsroom

We’re
working
on
it

Earned
Media
Re-aligned content engagement as centralizing force

New roles across each team
Centralized content strategy
Measurement aligned for content, not teams.
WORLD WAR
How to Survive and Thrive in a World of Fast Moving Consumers

How To Survive The Attack!
57
58
59
60
Clayton Christensen: Reinvent
 Autonomous business unit
– “Free . . . from reliance on the parent organization .
. . Must not report to the business being disrupted.”

 Separate resource allocation process
– Funding “regardless of the fortunes of the core
business.”

 Independent sales channel
– “Does not defer or report to the existing sales
organization.”
61
62
Larry Downes: Run
 See it coming
 Slow the disruption long enough to better it
 Get close to the exits and be ready for a
fast escape
 Try a new kind of diversification

63
64
James McQuivey: Convert
“Ready or not, your only
solution will be to become
a digital disruptor.”

65
66
Tom Foremski: Die
“If you are in the path of a
disruptive technology you are
toast.”
Unsustainable

Unobtainable

Static
Unresponsive
Non-adaptable

Unwelcome
Unaffordable
Undoable

Extinction-level event

Death by invasive surgery
68
“The one certainty for
anyone in the path of an
avalanche is that standing
still is not an option”
– IPPR, 2013
69
The viral inf(l)ection point(s)

70
71
Emile Simpson – Narrate
“You use both military means and non-military
means, working with our civilian
counterparts, to deliver a narrative, or a
political story, if you like – just like a politician
might deliver a narrative during an election.
You give each constituency what it wants
while going on the offensive against the
opposition’s narrative.”

72
Surviving and thriving with VUCA
 Flexible, decentralized, empowered
networks
 Learning through “experimence”
 Acceptance of uncertainty and chaos
 Contextualized sense-making rather than
problem solving
 “Winning” means narrative engagement
rather than conversion
73
WORLD WAR
How to Survive and Thrive in a World of Fast Moving Consumers

Marketing shot to the head…
data in hand is used to optimize
transactions - not create relationships

It’s the engagement that’s important,
systems can come with time.
Not just grabbing attention.
Holding attention.
Build your content and experience power
grid, one house, one street at a time.
Build your content and experience power
grid, one house, one street at a time.
“We delegate what’s
uncomfortable. Process
makes us
comfortable, organized and
scalable. But do we need to pit
it against creativity?
We require mental and
physical space for ideas to be
shaped, shared, iterated, stom
ped to smithereens and
reiterated.”
- Beth Comstock
CMO, GE
Jonathan Mildenhall
VP, Worldwide Creative
Coca Cola
What’s Your 10%?
Tell Your Story
It’s The Only Way To Avoid Becoming A Zombie

Jonathan Mildenhall
VP, Worldwide Creative
Coca Cola
Tell Your Story
It’s The Only Way
To Deal With
Zombies…
Customers
WORLD WAR
How to Survive and Thrive in a World of Fast Moving Consumers

Thanks…
@Robert_Rose
@Tim_Walters

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Inbound Marketing Summit - World War C: How to Survive and Thrive in a World of Fast Moving Consumers - Robert Rose and Tim Walters

Editor's Notes

  1. We used to shuffling, lurching zombies, as in the aptly named Walking Dead.
  2. This is the way itNight of the Living Dead (1968)
  3. Shaun of the Dead (2004)
  4. 26 Days Later (2002)
  5. Dawn of the Dead 2 (2004)
  6. Zombieland (2009)
  7. Mark Zuckerberg
  8. World War Z (2013)
  9. As analysts, we look at these data points and we feel an irresistible urge to create a Figure. (Build)
  10. Title is build.
  11. MPH as base. Each number/comma appears from right to left on each click.
  12. However, I think it’s even more impressive to look how far we’ve already come. About five and a half years ago there was no iPhone, no tablet computers, no apps (in that sense).
  13. With characteristic modesty, Brad Pitt has said that the rapid Z’s reflected only the producers desire to “do something different.”
  14. It’s the exponential that counts.
  15. It’s the exponential that counts.
  16. It’s the exponential that counts.
  17. It’s the exponential that counts.
  18. It’s the exponential that counts.
  19. It’s the exponential that counts.
  20. It’s the exponential that counts.
  21. It’s the exponential that counts.
  22. It’s the exponential that counts.
  23. It’s the exponential that counts.
  24. It’s the exponential that counts.
  25. It’s the exponential that counts.
  26. It’s the exponential that counts.
  27. What does this mean, practically? xample: Music, from metal drums to records to hi-fi to 45s turntables to tapes, to 8 tracks to cassets to walkman to mp3 to ipod to iphone (and ipod mini) to spotify. Example: Banking: from stand in line to stay in car (next to teller, later remote) to "automated teller machine" to www to phone to app to Siri/voice command to eyewear.