Downloaded 17 times
Uploaded byDavid King
Creating Community Experience using mostly free stuff & staff
This document discusses creating a positive community experience at the library by focusing on free resources, staff, listening to customers, gathering feedback through focus groups, analyzing statistics, improving ordinary interactions, making the library destination, ensuring interaction is key, focusing on resources and staff, and continually planning what's next. The overall message is that libraries should work to improve the customer experience through various low or no-cost methods of engagement, outreach and assessment.
More Related Content
Similar to Creating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staff
- 1. Creating Community Experience Using mostly free stuff and staff david lee king • topeka & shawnee county public library • davidleeking.com
- 2.
- 3. is ign? t es w ceha d er i en ex p
- 4. #1 l is t e n flickr.com/photos/94379417@N00/4808475862/
- 5.
- 10.
- 11.
- 13. Check This OutNow! x
- 14. ask flickr.com/photos/francois/404908918/ focus groups
- 15.
- 16. http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
- 17. #2 mp s ta r t j u
- 18. Plan your library eperience flickr.com/photos/ocarchives/3952964087/
- 19. improve the ordinary flickr.com/photos/atwj/3425610157/
- 20. improve the ordinary flickr.com/photos/atwj/3425610157/
- 21. improve the ordinary flickr.com/photos/pperdue/3573858061/
- 22.
- 23.
- 24. flickr.com/photos/poblibrary/2674563551/ your process is showing
- 25.
- 26. #3 pesquisaconsumo.blogspot.com/2010_04_01_archive.html it’s a destina tion
- 27. it’s a destina tion
- 28. interac tion is key
- 29.
- 31.
- 32.
- 33. t e n t l is ta r m p s j u it’s a destina tion
- 34. what’s next? flickr.com/photos/b-tal/116220689/
- 35.