This is a case study of Diagnostic Laboratory presented during 3rd Annual Lean Conference, 2015 @ AMA, Ahmedabad

1. Case Study of Diagnostic Laboratory
Title:
Improved Reliability by 5S, Flow, Standardization
Presented
on
2nd Feb 2015
@
3rd Annual Lean Conference,
AMA, Ahmedabad

2. Establishedin 1988 to give accurate Pathology reports
to the people of Ahmedabad .
Pioneered Pathology automationin Ahmedabadby regularlyupgrading
technology& Quality control standards.
About
SCIENTIFIC
AccreditedNABL - 15189 96 / ISO standardssince 2004
WE ARE AWARDED

3. Pathology Laboratory (Computerized Bar-coding Method)
Cardiac Services (ECG, TMT, 2D-ECHO)
Radiology Services (X-Ray, Sonography, Mammography, Bone Densitometry)
Consulting Services (Eye Check-ups, Gynec Check-ups, General Check-ups)
Corporate Health Check-ups
Insurance Health Check-ups
We offer :
10% Discount to Regular Patients.
20% Discount to Senior Citizens (Corporate Social Responsibility)
40% Discount to Cancer/Renal Failure Patients (Corporate Social Responsibility)
We Do Not Offer : Commission to the Doctors.
Our Achievement : Nearly 10, 000 clients take an advantage of our highly
discounted offer in preventive health check-up every years.
Our Services

4. Our
Presence
Our Collection Centers
Satellite, Vastrapur,Maninagar,
Civil, Sabarmati, Surendranagar
Our Laboratories
Baroda, Surat,Palanpur
We get the samples for specialize test from all
over the Gujarat & Western part of the Country.

5. Reliable and Accurate Reports
Through World Class Processes and
Technology
Pre-analytical Processes
Bi Directional Interface and Error Free
System
Our
Competitive Advantage

6. Pneumatic System
System made by Germany and
1st installation in India.
Sample transport between two
building across the road.
(Helps eliminate Muda of
Waiting)
PNEUMATICTUBE

7. Advia Centaur
Made In : Germany
Install : 1st in India
Speed : 240 / test phr
We are the lab that does 20,000 thyroid test in a month.

8. Olympus : AU 480
Made In : Japan
Install : 1st in Gujarat
Speed : 480 / test phr

9. LH 750
Made In : USA
Install : 1st in Gujarat
Speed : 250 / test phr

10. Immulite - 1000
Made In : Japan
Install : 1st in Gujarat

11. Variant
Made In : Japan
Install : 1st in Gujarat

12. Flow Cytometer
Made In : USA
Install : 1st in Gujarat

13. D-10
Made In : USA
Install : 1st in Gujarat
Speed : 20 / test phr

14. Access - 2
Made In : USA
Install : 1st in Gujarat

15. - To give faster reports with higher accuracy
- To reduce the cost
- To reduce TAT (Turn Around Time)
Why we thought of LEAN ?

16. Lean Journey
- We attended Lean Program at AMA in
April – 2014.
- Started with ADD VALUE June – 2014.
- Training given to all staff members
- Flow design concept prepared July – 2014.
- Phase 1 completed in December – 2014.

17. Activities Carried Out
- Seiri initiated
(Approx.1 ton waste paper removed from work area)
- Seiton done partially
- Layout Changed
- Developed Multi Skill Staff
- Defined Job roles and work standards

18. Ground Floor - Before

19. Ground Floor - After

20. Technical Area-Before

21. Technical Area - After

22. Improved Reliability by 5S,
Flow and Standardization

23. As a result
Samples / Staff Ratio
Samples Staff : 1000 15 = 65 Samplesper person
HAS CHANGED TO
Samples Staff : 1000 10 = 100 Samplesperson
TAT is decreased by 15%
Before : RegistrationCounter & Bar-Code Counter were different
After : RegistrationCounter & Barcode Counter has merged
CLIENT MOVEMENT IS REDUCED DRASTICALLY.

24. WHAT WE COULD ACHIEVE AT SCIENTIFIC
Management Commitment
Clearly Defined Goals
Proper Training and Delegation of Power
Customer Focus Strategy (Reliable Reports Quickly)

26. Thank You