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Impress with e mail communication

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This document provides tips and best practices for effective email communication. It discusses formatting emails properly with clear subject lines, keeping messages concise yet organized, using CC and BCC appropriately, attaching files, and managing emails through filing, delegation, and response. The document emphasizes that email should be approached professionally as it is not private and can be monitored by employers.

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Impress with E-mail Communication Superior Industries University
What do you like about e-mail? What don’t you like about e-mail?
Corey’s Likes and Dislikes What I like… What I don’t like… Another communication tool Spam Organization Poor grammar and format Send messages day or night Long e-mails E-mail archives Misconceptions Checking e-mail in church
Microsoft Outlook ,[object Object],[object Object],[object Object],[object Object]
[object Object],Materials Manager Establish benchmark measurements Supplier performance measurements Employee coaching/training Streamline work flow/organization Participate in budget sessions Research inventory discrepancies Inventory discrepancies
Sending E-mails ,[object Object],[object Object],[object Object],[object Object]
CC and BCC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Subject Lines are Headlines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Subject Lines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consider One Point per E-mail ,[object Object],[object Object],[object Object]
Keep it Short ,[object Object],[object Object]
40% 30% 20% 10% 0% -10% -20% -30% -40% -50% -60% 12-17 25-34 45-54 55-64 64+
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Call to Action ,[object Object],[object Object],[object Object]
Attachments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Delay Send ,[object Object],[object Object]
Jing ,[object Object],[object Object],[object Object]
Grammatical Errors ,[object Object],[object Object],[object Object],[object Object]
E-mail Grammar ,[object Object],[object Object],[object Object]
No Capitalization or Punctuation ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
Proofing ,[object Object],[object Object],[object Object]
Receiving E-mails ,[object Object],[object Object],[object Object],[object Object],[object Object]
Be a Good Correspondent ,[object Object],[object Object],[object Object]
Bridging E-mail ,[object Object],[object Object],[object Object]
Bridging E-mail ,[object Object],[object Object],[object Object],[object Object],[object Object]
What happens when you don ’t reply? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Don’t Thank a Thank You ,[object Object],[object Object]
[object Object],[object Object],[object Object],You got it! Thanks Lamar! No problem.
Reply All ,[object Object],[object Object]
Process in Batches ,[object Object],[object Object],[object Object],[object Object]
E-mail Myth ,[object Object],[object Object],[object Object]
E-mail Reference System ,[object Object],[object Object]
Reference Information ,[object Object],[object Object],[object Object],[object Object]
Filter with Folder ,[object Object],[object Object],[object Object]
Action Information ,[object Object],[object Object]
Four D ’s of Decision-Making ,[object Object],[object Object],[object Object],[object Object]
Delete It ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do It ,[object Object],[object Object],[object Object]
Delegate It ,[object Object],[object Object]
Defer It ,[object Object],[object Object],[object Object]
The Four D ’s of Decision-Making Delete or File Task or Calendar
Disconnect the Ding ,[object Object],[object Object],[object Object]
E-mail Communication ,[object Object],[object Object],[object Object]
From the Employee Handbook ,[object Object],[object Object],[object Object],[object Object]
Professional E-mail ,[object Object],[object Object],[object Object],[object Object],[object Object]
Changing the Subject Line
Accessing E-mail at Home
Checking Your Spam
Top Ten Takeaways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Top Ten Takeaways ,[object Object],[object Object],[object Object]
Impress with E-mail Communication Superior Industries University

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Impress with e mail communication

  • 1. Impress with E-mail Communication Superior Industries University
  • 2. What do you like about e-mail? What don’t you like about e-mail?
  • 3. Corey’s Likes and Dislikes What I like… What I don’t like… Another communication tool Spam Organization Poor grammar and format Send messages day or night Long e-mails E-mail archives Misconceptions Checking e-mail in church
  • 4.
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  • 13. 40% 30% 20% 10% 0% -10% -20% -30% -40% -50% -60% 12-17 25-34 45-54 55-64 64+
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  • 47. The Four D ’s of Decision-Making Delete or File Task or Calendar
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  • 57. Impress with E-mail Communication Superior Industries University

Editor's Notes

  1. E-mail archives: Not to say I told you so – but as a reference tool. Misconceptions: E-mail is instant communication
  2. Scrolling through a bunch of names to get to the message One time, we had a competitor send a message to all of his potential customers
  3. You ’re thinking about the subject, the person you are e-mailing is NOT…so make sure your subject has some context! Think in 6 words or less could I convey my whole e-mail message? A well worded subject line helps users retrieve the message later
  4. At the end, I like to review my e-mail and delete unecessary words
  5. 12-17: -59% 25-34: -18% 45-54: -12% 55-64: +22% 65+: +28% Facebook and Twitter (because of their limiting characteristics) have depopularized e-mail…simply because messages are just too long. This isn ’t to say that e-mail is dead, it says know your audience.
  6. - You may be looking at a message on a wider screen, but you have to remember smaller screens and cell phones.
  7. Break message into sections Use bullet points instead of long, wordy sentences Close with action item
  8. - More often than not – no matter how hard you try – all of your questions usually aren’t answered.
  9. TransferBigFiles Get notified when recipient downloads Multiple recipients per e-mail
  10. - Do you really need to send an attachment?
  11. - This makes e-mails hard to read…hard to uncover action item…
  12. - Save other replies until your specified time
  13. Changing the Subject Line
  14. Accessing E-mail from Home