Importance of learning service department in itc gardenia
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The document discusses the importance of the learning and service department in ITC Gardenia. It provides details on ITC's evolution and history expanding from hospitality in 1910 to various industries by 2005. It then outlines the structure of ITC Gardenia's HR department and training manager. It also describes some of the assessment methods used, including electronic guest comment cards, maintaining various databases, background checks, and training types like cognitive and behavioral approaches.
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- 2. ITC EVOLUTION AND HISTORY Hotel Industry with ITC-Welcome Group, Imperial Tobacco Company Hotel Chola Paperboard Business •Greeting, Gifting & Stationery •Lifestyle Retailing Business •Information Technology •Food Industry •Personal Care Products 1910 1975 1979 2000 2003 - 2005
- 3. HR DEPARTMENT STRUCTURE HR Head HR Manager Assistant Manager Coordinators Training Manager Coordinators
- 4. ASSESSMENT Assessment Daily Other EGCC (Electronic Guest Comment Cards). Collection of recent log form Log book. Call Audit. Maintain MR (Man-hour return) & PR (Passport return) data base. Background checking. Correction of test papers. List of people for SABA and DGA session. List of people for 4 weeks tracker.
- 7. Hotel LOG BOOK (Sample)
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- 9. THANK YOU