Implement OKRs for Breakthrough Performance

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Download the associated webinar on demand: https://www.cprime.com/resource/webinars/implement-okrs-for-breakthrough-performance/ Numerous recent studies illustrate the woeful state of employee engagement, motivation and alignment in corporations across the globe. Engagement, Motivation and Alignment translate directly to measures of productivity, efficiency, and effectiveness. Even employees with the best intentions are ineffective at best, destructive at worst if they’re working on the wrong things instead of producing outcomes that advance corporate strategy. Successful strategy doesn’t come from defining a great strategy, it comes from deploying and executing a great strategy. Strategy deployment and execution must overcome the powerful force of entropy that produces strategy decay. Strategy decay causes the best strategy to become misunderstood and mis-implemented by your workers. Join Dan and Evan as they illustrate powerful patterns and practices for maximizing alignment through OKRs, and will share the proven methods for maximizing knowledge-worker motivation and engagement, and share some simple models that demonstrate MASSIVE HARD FINANCIAL BENEFITS produced by mastering adaptive strategy through OKRs. 3 Key Learning Objectives: - Understand the linkage between employee alignment, motivation, and engagement - Understand how the above three drive employee and organizational effectiveness - Understand how OKRs combined with modern organizational leadership practices produce hard financial benefits and competitive advantage

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ENTERPRISE SOLUTIONS

IMPLEMENTING OKRs FOR BREAKTHROUGH
PERFORMANCE

OUR SPEAKERS
Dan Weikart
Strategic Coach
Cprime
Evan Campbell
Chief Transformation Architect
Gtmhub

AGENDA
01 THE RIGHT EQUATION FOR TOPLINE RESULTS
02 EMPLOYEE & ORGANIZATION EFFECTIVENESS
03 HOW OKRs PRODUCE FINANCIAL BENEFITS &
COMPETITIVE ADVANTAGE
4

Topline desirable outcomes = ex., customer loyalty, employee retention, revenue, sales,
and profit
What do we do?
1. Define investment
2. Divide responsibility across the organization
3. Define work roadmaps
4. Status work execution
Focus = Work to be done
THE DOMINANT LEADERSHIP EQUATION

Topline desirable outcomes = ex., customer loyalty, employee retention, revenue, sales,
and profit
What do we need to do?
1. Activate your people with compelling Vision/Mission and Corporate Strategy
2. Align your people from across the organization with Objectives and Key Results
3. Track advancement to OKRs and accelerate learning – sense and adapt
Focus = Outcomes
THE RIGHT EQUATION

VISION/MISSION
“To entertain, inform and inspire people around the globe through the
power of unparalleled storytelling, reflecting the iconic brands,
creative minds and innovative technologies that make ours the
world’s premier entertainment company.”

We bought a lovely (and expensive) strategy from a famous consulting firm
BUT we can’t execute it
REALITY
EXPECTATION

9
How Mature Are Your Strategy
Deployment and Execution
Capabilities?
How Engaged and Effective Is
the Workforce Delivering Your
Strategy?
Success doesn’t come from formulating a
great strategy, it comes from deploying
and executing a great strategy.
https://hello.gtmhub.com/strategy-execution-assessment/

11
OKR ALIGNMENT IS NOT JUST THIS:
Insufficient!

12
REAL ALIGNMENT LOOKS LIKE THIS:
Yes!
Horizontal Alignment is THE KILLER FEATURE of
OKRs (for large enterprises)

14
OKR “SUPERPOWERS”
ALIGNMENT
FOCUS
EMPOWERMENT
ACCOUNTABILITY
INNOVATION
AMBITION

15
CONNECTING “SUPERPOWERS” TO REAL BUSINESS RESULTS:
ALIGNMENT
FOCUS
EMPOWERMENT
ACCOUNTABILITY
INNOVATION
AMBITION
Produce Motivation & Engagement = Productivity
Produce Effectiveness = Impact Produce Competitiveness

MOTIVATION AND ENGAGEMENT
“Give control and create leaders” David Marquet:
• Clarity
• Competence
Drive by Daniel Pink links scientific research on motivation to:
• Autonomy
• Mastery and
• Purpose

• Aligned to Strategy
• Passionately Support Mission
• Effective & Productive
• Critical To Sensing and Responsiveness /
Adaptation
• NOT Aligned to Strategy
• Desire To Support Mission
• Ineffective & Non-Productive
• Can’t Aid Sensory and Responsiveness /
Adaptation
• Undermining Strategy
• Passionately Obstruct Mission
• Destructive & Counter-Productive
• Impede Responsiveness / Adaptation
29% 52% 19%
A 50% improvement in Not-Engaged and Actively Disengaged doubles the effectiveness and productivity of workforce. The hard financial
benefit equals the total payroll cost of the impacted portion of organization.
ENGAGED NOT ENGAGED ACTIVELY DISENGAGED

• Strategic impacts
• Business agility
ACCELERATE LEARNING – SENSE AND ADAPT

ECONOMIC CASE
Accelerate Building Thisà
Optimizing Thisà

QUESTIONS?
WWW.CPRIME.COM | 877.753.2760
QUESTIONS?

QUESTIONS?
WWW.CPRIME.COM | 877.753.2760
THANK YOU
WWW.CPRIME.COM | 877.753.2760

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Sound incident management operations encompass activities ranging from logging and prioritization to escalation, documentation, and reporting. What could your employees do with all that extra time if you automated these operations with AI? In this webinar, we will showcase: - How to streamline incident management and post-incident reviews by harnessing no-touch resolution and triage with 3rd party tools like Atlassian Jira Service Management - How to use incident management to improve your customer’s experience while incorporating an added layer of efficiency with custom AI co-pilots - How to empower human agents to resolve issues faster and drive continuous improvement and enhanced knowledge management for incident escalations

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AI for Everyone: Demystifying Large Language Models (LLMs) Like ChatGPT

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We’ve only scratched the surface of realizing the full potential of ChatGPT and other Large Language Models (LLMs) in a strategic business context. Here’s another game-changer: Incorporating your unique enterprise data with LLMs to tailor a private model that learns, retains, and utilizes your business’s unique information. It can deliver contextualized value and efficiency to enhance processes and better achieve strategic outcomes. In this webinar, we’ll explore how these custom models are revolutionizing the business landscape with the added context of invaluable proprietary business knowledge. Join us to learn the power and practical applications of secure, private LLMs and catch live demonstrations to tangibly enforce how to tackle significant business challenges such as Agile Adoption and Service Management. Learning Objectives - Introduction to AI and LLMs: Understand the basics of Artificial Intelligence (AI) and how widely available Large Language Models (LLMs) are a key advancement in this field. - Practical Applications of LLMs: Learn how LLMs can enhance operational processes and contribute to business growth in real-world scenarios, and how they can be customized to meet specific business needs. - Benefits of Customization: Discover the advantages of tailoring AI solutions like LLMs to understand and support unique business requirements. - Relevance and Precision: Learn how LLMs adapt to specific business contexts, ensuring that interactions are accurate and aligned with organizational objectives.

From Project to Product - The Need for Speed

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As we look to enhance our ways of working and shift from project-based methodologies to product thinking, it's easy to overlook the technical aspects of this change. Let's not make that mistake. In this webinar, Cprime's Ken Robinson, and Anne, Chief Product Coach, delve into the technical aspects of switching from project to product. What does this mean for our engineers, testers, and product teams? Equally important, what does this mean to the health, resilience, and maneuverability of our codebases and environments? We'll approach these topics across the following dimensions: -Development - new product development as well as maintenance and enhancements -Testing -Delivery Lifecycle Lastly, we'll bring it all together to illustrate how engineering for speed + quality and the concept of "total product ownership" reduces time to market, enhances product quality, and fuels maneuverability.

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A Product Owner serves as the bridge between the development team and stakeholders, steering the product's vision and driving its success. An excellent product owner can elevate the entire product team. But how do you find the right person to take on this vital role? Hiring external candidates with Product Owner expertise is an option, but many organizations overlook an often easier and more effective opportunity: to train or develop their internal employees for these crucial roles. Upskilling your existing product professionals can be the most time- and cost-effective option. Plus, they offer in-depth domain knowledge—specific to your unique organization—no outside hire can match. By the end of the webinar you will know: -How to identify existing employees that have the mindset and institutional knowledge to successfully fill the Product Owner role -How to determine what skills the new Product Owner needs to learn through a focused gap analysis -How to create an environment that encourages continuous learning so that they can grow into the role and help you and your team deliver great products over time

How to Unlock Productivity and Innovation with Generative AI and ChatGPT

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Doing more with less has become the mantra for success. Yet monotonous tasks and manual processes put undue strain on productivity and innovation. What if you could automate time-consuming workflows and enable your team to focus on high-impact work? Discover how Generative AI (GenAI), specifically ChatGPT, is transforming workflows across industries. We will provide real-world examples of how leading organizations leverage GenAI to eliminate repetitive tasks, deliver insights instantly, and create content intelligently. You will learn: - How GenAI, specifically ChatGPT, works and its key capabilities - High-impact use cases of GenAI-powered automation - Steps for identifying and prioritizing processes to automate - Best practices for change management when implementing GenAI - Forecasted evolution of GenAI and its future applications Whether you are an executive seeking a competitive edge, or a manager looking to boost team productivity, this webinar will equip you with actionable strategies to drive efficiency and innovation with Generative AI.

Modern Learning for Enterprises: How to Empower Your Teams

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Today’s complex technology organizations need to deliver learning at the right time, to the right people, and on the right topic, continuously. A unique concept—Learning Pathways—blends on-demand bite-sized self-paced learning, more traditional instructor-led learning, and on-the-job learning through assignments reviewed by a skilled facilitator. Cprime has been experimenting with this new learning delivery format with some of our most demanding customers, and we’re eager to share what we’ve learned. Join Cprime’s Directors of Learning for the U.S. and EMEA to explore the range of learning tools your organization can leverage to equip and empower your people with the latest technology and team practice skills. You will learn about: -What’s required to future-proof your organization’s learning initiatives -How to get the most bang for your buck by maximizing knowledge retention and application -The value of expert learning help and where to get it to meet your organization’s unique needs

Enterprise Service Management for Finance, HR, and Marketing

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Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes. In this three-part webinar series, we will be focusing on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes. In Part Three, Putting it All Together: ESM for HR, Finance, Marketing, and More, you will learn: -How an ESM implementation looks in each of the major business units -Why ESM can and should permeate the whole organization… eventually -Examples of successful implementations you can use as models for your own

ESM Webinar Series Part 2 | The Keys to Optimal ESM are Automation and Integr...

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Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes. In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes. In Part Two, The Keys to Optimal ESM are Automation and Integration, you will learn: - The power of automation to streamline and optimize your ESM practice - Examples of apps, workflows, and integrations that have proven successful - How to map out your own workflows to optimize your unique ESM experience

Perfecting Customer Management Using Jira Service Management

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An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes. In the first two parts of this webinar series, we discussed an introduction to change management, service catalogs, and CMDB, and how they can all be applied and optimized using JSM. In this third installment, we cover the vital topic of customer management. You will learn: - The importance of understanding the customer's perspective and requirements - How to best use JSM for customer management—from portal design to automation and beyond - How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more - How to measure customer management for reporting and data-driven decision making

From Project to Product: Leaders, Here's What It Means to You

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Project to product is all the rage these days. You, your boss, or your company are already talking about this. Heck, your group has been "agile" for years now, but this next phase seems to just be a repackaging of that. In this webinar, Anne Steiner, Chief Product Coach at Cprime, gets into Project to Product from the leader's perspective. We explore "why we should care" and "what this really means". Then, we deep dive into the following keys to leadership success in driving this change: 1) Your help, involvement, and willingness to influence change is critical. Team-level change isn't enough and will yield limited benefits. 2) You need more than just engineering/IT buy-in to be successful. It takes the whole enterprise. 3) Product management is a thing. We'll learn what it is, how it is different from project management, and why it is critical to market domination and product success. Lastly, we'll leave you with some tips for success that will guide you in driving change whether you sit at the manager, director, VP, or C-level.

Using a Service Catalog and CMDB to Standardize Change Management in Jira Ser...

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A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many. In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions. When you log off, you’ll understand: -The role of a Service Catalog in ITSM -How to create and curate an effective Service Catalog -How to build and manage a Configuration Management Database (CMDB) -How to best leverage CMDB for service improvement

6 Common Challenges RTEs Face & How to Solve Them

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Release Train Engineers (RTEs) have tremendous responsibility in a scaled Agile environment. After all Agile Release Trains (ARTs) can’t steer themselves. But, RTEs also face significant challenges along the way. Learn common challenges RTEs face and how they can be overcome using SAFe® and Agile best practices, best-in-class tooling like Jira Align, and focused effort. Learn how to solve these problems in your own organization: - Lack of visibility into the full book of work - Lack of visibility into how work being done by teams is contributing to strategic goals - Lack of understanding of how much an ART can deliver over the course of a planning increment - Visibility into the Risks and Dependencies affecting an ART - Constant need to create and update roadmaps - Limited availability and customizability of progress report

Enterprise Service Management Webinar Series Part 1

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Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes. In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes. In Part One of this webinar series you will learn: - The vital importance of cultivating a customer-first mindset - How to adjust your mindset to view your services as products - The power of a product/service roadmap

How to Enable Change Management with Jira Service Management

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Improve your agility by moving towards automation and streamlined processes between your IT and dev teams. ITSM with Jira Service Management (JSM) can help optimize your processes and significantly reduce manual touch points, while change management minimizes risks and disruptions to your IT services. This is the first part in a series where we cover change management with Jira Service Management in depth. Join our ITIL-certified experts to learn how to manage changes to your software or infrastructure using Jira Service Management so that you accurately understand the impact and scope of changes up and downstream. Explore: • How to get started with change management • A demo of change management features in JSM • Change management best practices and tips

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Implement OKRs for Breakthrough Performance

2. IMPLEMENTING OKRs FOR BREAKTHROUGH PERFORMANCE

3. OUR SPEAKERS Dan Weikart Strategic Coach Cprime Evan Campbell Chief Transformation Architect Gtmhub

4. AGENDA 01 THE RIGHT EQUATION FOR TOPLINE RESULTS 02 EMPLOYEE & ORGANIZATION EFFECTIVENESS 03 HOW OKRs PRODUCE FINANCIAL BENEFITS & COMPETITIVE ADVANTAGE 4

5. Topline desirable outcomes = ex., customer loyalty, employee retention, revenue, sales, and profit What do we do? 1. Define investment 2. Divide responsibility across the organization 3. Define work roadmaps 4. Status work execution Focus = Work to be done THE DOMINANT LEADERSHIP EQUATION

6. Topline desirable outcomes = ex., customer loyalty, employee retention, revenue, sales, and profit What do we need to do? 1. Activate your people with compelling Vision/Mission and Corporate Strategy 2. Align your people from across the organization with Objectives and Key Results 3. Track advancement to OKRs and accelerate learning – sense and adapt Focus = Outcomes THE RIGHT EQUATION

7. VISION/MISSION “To entertain, inform and inspire people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.”

8. We bought a lovely (and expensive) strategy from a famous consulting firm BUT we can’t execute it REALITY EXPECTATION

9. 9 How Mature Are Your Strategy Deployment and Execution Capabilities? How Engaged and Effective Is the Workforce Delivering Your Strategy? Success doesn’t come from formulating a great strategy, it comes from deploying and executing a great strategy. https://hello.gtmhub.com/strategy-execution-assessment/

10. ALIGNING PEOPLE TO STRATEGY CUSTOMER

11. 11 OKR ALIGNMENT IS NOT JUST THIS: Insufficient!

12. 12 REAL ALIGNMENT LOOKS LIKE THIS: Yes! Horizontal Alignment is THE KILLER FEATURE of OKRs (for large enterprises)

13. KILL THE SILOS!

14. 14 OKR “SUPERPOWERS” ALIGNMENT FOCUS EMPOWERMENT ACCOUNTABILITY INNOVATION AMBITION

15. 15 CONNECTING “SUPERPOWERS” TO REAL BUSINESS RESULTS: ALIGNMENT FOCUS EMPOWERMENT ACCOUNTABILITY INNOVATION AMBITION Produce Motivation & Engagement = Productivity Produce Effectiveness = Impact Produce Competitiveness

16. MOTIVATION AND ENGAGEMENT “Give control and create leaders” David Marquet: • Clarity • Competence Drive by Daniel Pink links scientific research on motivation to: • Autonomy • Mastery and • Purpose

17. • Aligned to Strategy • Passionately Support Mission • Effective & Productive • Critical To Sensing and Responsiveness / Adaptation • NOT Aligned to Strategy • Desire To Support Mission • Ineffective & Non-Productive • Can’t Aid Sensory and Responsiveness / Adaptation • Undermining Strategy • Passionately Obstruct Mission • Destructive & Counter-Productive • Impede Responsiveness / Adaptation 29% 52% 19% A 50% improvement in Not-Engaged and Actively Disengaged doubles the effectiveness and productivity of workforce. The hard financial benefit equals the total payroll cost of the impacted portion of organization. ENGAGED NOT ENGAGED ACTIVELY DISENGAGED

18. • Strategic impacts • Business agility ACCELERATE LEARNING – SENSE AND ADAPT

19. ECONOMIC CASE Accelerate Building Thisà Optimizing Thisà

20. KEEP THE CONVERSATION GOING… • Connect: • [Speaker name: LinkedIn profile link goes here] • [Speaker name: LinkedIn profile link goes here] • Check out Cprime upcoming webinars, read our blog, download whitepapers/case studies & more: • www.cprime.com/resources • Share with us what topics you are interested in, ask us questions or give us feedback! • learn@cprime.com

21. QUESTIONS? WWW.CPRIME.COM | 877.753.2760 QUESTIONS?

22. QUESTIONS? WWW.CPRIME.COM | 877.753.2760 THANK YOU WWW.CPRIME.COM | 877.753.2760

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