The document discusses how a company's current product repair procedures are inefficient and result in wasted material, labor, and customer frustration. It introduces Flowtocol as a solution that creates troubleshooting procedures as flowcharts that can then be transformed into a question-and-answer dialogue format. Flowtocol procedures are viewed online and allow technicians to record completed steps, back up if needed, and integrate existing information sources.

1. Your current product repair
procedures are inefficient.
Let’s fix that.

2. Your technicians
blindly swap parts
and hope they work.
Material and labor is
wasted.

3. Product downtime is frustrating
your customers.

4. And opening a door for your
competitors.

5. Why Is This So Difficult?
Troubleshooting procedures
are not linear.
They contain many branches
based on complex
conditions.
Standard documents just do
not work.

6. Flowtocol
solves the
problem.
Procedures are
created with a
flowchart.
And transformed
into a question
and answer
dialogue.

7. Flowtocol procedures are viewed in a standard
web browser - PC, tablet, or phone.
All completed steps
are listed. Back up
and start over if
needed.
Simple, step-by-step
questions and answers
Email or print the
procedural record

8. You can also integrate existing information sources
Website Product
Pages
PDF Manuals
YouTube Videos
Internet Sources
like WikiPedia

9. Distribute to all levels of the organization
Service Technicians
Flowtocol procedures can be
stored on phones and tablets,
convenient for both field and
factory technicians.
Call Support
Post on your intranet. Help your frontline
service agents handle more problems
themselves without escalation.
Customers
Post on your company website
and let your customers fix the
basic problems on their own.

10. Or run Flowtocol inside a Google Spreadsheet ..

11. Response Stats
Analyze which choices are
being made and how long
they take. Use this to
Improve the efficiency and
effectiveness of your
procedures and your staff.
Reports Saved Sessions
Create reports that list all
the procedures performed.
Provide to compliance
officers or your customers
who need procedural
records.
Save the record to be
completed at a later date,
even by another service
technician.
Data Export
Use step comments to
collect text information like
customer name or product
model. Export this
information to other
business systems.
And uncover a new level of productivity.
Answer the question, “Why are we the ones to solve the problem we identified?”

12. Visit Flowtocol.com
Simplify Your Complex Procedures