The document provides information on the purpose, structure, and elements of business letters. It discusses the different purposes that letters can serve, such as to inform, congratulate, enquire, order, request, or complain. It then describes the typical structure of a business letter, including elements like the heading, date, inside address, salutation, message body, complimentary close, signature block, and additional optional elements. Finally, it discusses principles for writing effective letters, such as using a clear, concise, correct, courteous, and considerate tone.
The document contains an appointment letter offering a candidate the position of steno typist. The letter informs the candidate that they have been selected for the role paying Rs. 4000-9000 plus allowances. They will be on probation for one year and confirmed upon successful completion. Either party can terminate during probation with one month notice. The candidate must accept within 15 days and join before March 21st, 2011.
1. The customer wrote to BSNL requesting to surrender their old broadband connection and cancel the request to shift it to a new address after they moved homes.
2. BSNL did not honor the request to cancel the shift and instead activated a new connection number at the new address without informing or installing anything for the customer.
3. The customer received bills for the new connection but it was never installed. They complained to multiple BSNL offices but the issue was not resolved.
4. Frustrated by the lack of response and threat of legal action over unpaid bills for a connection that was never installed, the customer surrendered the new connection number but still does not know if their original request will be
The document provides information about letter writing formats, topics and samples. It discusses the format and components of formal and informal letters. It also lists various topics of letters such as business letters, complaint letters, job application letters, letters to editors etc. The document then provides sample letters for placing orders, registering complaints and other topics with responses.
1) State Bank of India (SBI) will enter the top 50 global banks league with a balance sheet size of Rs. 41 lakh crore following its merger with 5 associate banks and Bharatiya Mahila Bank.
2) The merger increases SBI's total employees to 2.77 lakh, customers to 50 crore, branches to over 25,000 and ATMs to 58,000. SBI's market share will increase to nearly 22% from 17%.
3) A customer describes poor treatment received from SBI staff when settling his deceased mother's bank account, including refusal to provide basic documents and incorrectly identifying him as the legal heir instead of nominee. He raises issues with the bank
The document summarizes the experience of the author and a friend in booking two flats in the SNEH project in Marathahalli, Bangalore. They booked the flats in April 2012 by paying a 20% booking amount as agreed. However, in late 2012 and early 2013, the developer started demanding additional payments without justification and threatened to cancel the bookings. Despite responses and meetings providing evidence of the original booking agreement, the developer canceled the bookings in March 2013 and resold the flats to other customers. The author is pursuing legal action or sharing their experience publicly to prevent others from similar experiences.
The letter informs the customer that their credit account has been temporarily disabled due to late payments over the last four months. It provides an opportunity for the customer to contact the company to make arrangements to pay their outstanding balance and settle their accounts. The company will offer different payment options but the account remains cancelled until further notice. The company hopes to continue their good business relationship once this issue is resolved.
The document contains an appointment letter offering a candidate the position of steno typist. The letter informs the candidate that they have been selected for the role paying Rs. 4000-9000 plus allowances. They will be on probation for one year and confirmed upon successful completion. Either party can terminate during probation with one month notice. The candidate must accept within 15 days and join before March 21st, 2011.
1. The customer wrote to BSNL requesting to surrender their old broadband connection and cancel the request to shift it to a new address after they moved homes.
2. BSNL did not honor the request to cancel the shift and instead activated a new connection number at the new address without informing or installing anything for the customer.
3. The customer received bills for the new connection but it was never installed. They complained to multiple BSNL offices but the issue was not resolved.
4. Frustrated by the lack of response and threat of legal action over unpaid bills for a connection that was never installed, the customer surrendered the new connection number but still does not know if their original request will be
The document provides information about letter writing formats, topics and samples. It discusses the format and components of formal and informal letters. It also lists various topics of letters such as business letters, complaint letters, job application letters, letters to editors etc. The document then provides sample letters for placing orders, registering complaints and other topics with responses.
1) State Bank of India (SBI) will enter the top 50 global banks league with a balance sheet size of Rs. 41 lakh crore following its merger with 5 associate banks and Bharatiya Mahila Bank.
2) The merger increases SBI's total employees to 2.77 lakh, customers to 50 crore, branches to over 25,000 and ATMs to 58,000. SBI's market share will increase to nearly 22% from 17%.
3) A customer describes poor treatment received from SBI staff when settling his deceased mother's bank account, including refusal to provide basic documents and incorrectly identifying him as the legal heir instead of nominee. He raises issues with the bank
The document summarizes the experience of the author and a friend in booking two flats in the SNEH project in Marathahalli, Bangalore. They booked the flats in April 2012 by paying a 20% booking amount as agreed. However, in late 2012 and early 2013, the developer started demanding additional payments without justification and threatened to cancel the bookings. Despite responses and meetings providing evidence of the original booking agreement, the developer canceled the bookings in March 2013 and resold the flats to other customers. The author is pursuing legal action or sharing their experience publicly to prevent others from similar experiences.
The letter informs the customer that their credit account has been temporarily disabled due to late payments over the last four months. It provides an opportunity for the customer to contact the company to make arrangements to pay their outstanding balance and settle their accounts. The company will offer different payment options but the account remains cancelled until further notice. The company hopes to continue their good business relationship once this issue is resolved.
Macros code Copy paste visible data after filteringPramodkumar Jha
Macros to copy paste visible data after filtering, Macros to open workbook from path, Macros to retrive color index from cell, Macros to save workbook, Code for MsgBox
Do Until Loop, Do While Loop, For Each Loop, For Loop, Macros Code to close workbook without saving, Close workbook with saving, Code to hide sheet automatically with closing file
Macros code for Protecting and Unprotecting SheetsPramodkumar Jha
The document provides VBA code examples for common Excel tasks:
1) Code to protect and unprotect a sheet with a password.
2) Code to open multiple files from a folder and display the file names.
3) Code for zooming in and out of a worksheet by incrementally increasing or decreasing the zoom percentage.
4) Code to color the interior of a cell or range of cells.
Macros code to insert rectangle, Macros ode to Concatenate, Macros code for Dynamic Vlookup, Macros code for Last visible Cell, Count Cell, Visible Rows and Columns
Macros to get the name of workbook, Macros code for invisible updating, Hide screen updating, Hide & Unhide Sheets, Select next sheet, select previous sheet
This document contains code samples for adding new workbooks and setting different border line styles in Excel VBA. It includes code to add a new workbook and activate the old workbook. It also shows how to set various line styles for the bottom border of cell B2, including dash dot, dash, dot, double dash, none, slant dash dot, and continuous. The code uses the Range and Borders properties to set the line style for a specified cell range.
The document outlines advantages and limitations of email as well as etiquette for email use. It notes that email allows for fast, low-cost communication to multiple people and includes attachments. However, emails can be edited, anonymous, untraceable, and allow unwanted messages. Proper email etiquette includes being concise, using proper grammar, identifying the topic, and avoiding unnecessary attachments or formatting.
Communication Skill, Process of Communications, Principles of Communications, Noise, Koppact, Type of Noise, Effective communications, Communications patterns, Type of Communications, Verbal Communications, Non-Verbal Communications
Body language, or nonverbal communication, conveys important information beyond words. It includes gestures, facial expressions, eye contact, posture, and other cues. Some gestures indicate openness and confidence, like open hands and direct eye contact. Others suggest closed-off, defensive, or negative states, like crossed arms or avoiding eye contact. Properly interpreting body language requires considering cultural and contextual factors, as cues can have different meanings depending on situation and background. Body language often reveals hidden feelings and adds layers of meaning to what is said verbally.
The document discusses barriers to communication in four categories: personal barriers, organizational barriers, mechanical barriers, and physical barriers. Personal barriers include semantic barriers due to language differences and psychological barriers due to attitudes, biases, emotions, and lack of listening skills. Organizational barriers involve structural and status issues within an organization. Mechanical barriers relate to technical problems and information overload. Physical barriers arise from geographical distances, noise, distractions, and time pressures. To overcome these barriers, the document recommends increasing awareness of communication importance, establishing an open organizational climate, using empathy in interpersonal interactions, and implementing clear systems and feedback processes.
About Business Intelligence, Why BI, Technologies Supporting BI,Examples of BI Careers, BI Skills and Knowledge, Sample Role, Microsoft BI Platform, SQL Server Database Management, SQL server Integration Services, SQL server Analysis Services, SQL Server Reporting Services, Microsoft Excel, SharePoint Server
This document analyzes India Infoline Financial's gold loan products and services in India. It aims to understand client satisfaction, perceptions of financial products, and awareness of gold loans. India Infoline is a subsidiary of India Infoline Limited that provides products like gold loans, healthcare loans, property loans, and mortgages. The document describes India Infoline's management, values, vision, SWOT analysis, gold loan process, schemes and interest rates. It also presents research methodology and data analysis from a survey on clients' occupation, awareness and usage of gold loans, satisfaction levels and perceptions of interest rates. The conclusion recommends better advertising and services to increase awareness of gold loan services.
The document defines and provides the calculation for various financial ratios used to analyze a company's profitability, liquidity, leverage, activity, and other aspects. The ratios include gross profit margin, operating profit margin, net profit margin, return on total assets, return on stockholder's equity, return on common equity, earnings per share, current ratio, quick ratio, inventory to working capital ratio, debt to asset ratio, debt to equity ratio, long term debt to equity ratio, times interest earned, inventory turnover, fixed assets turnover, total assets turnover, accounts receivable turnover, average collection period, dividend yield on common stock, price to earnings ratio, dividend payout ratio, and cash flow per share. The calculations generally involve
This document provides definitions and explanations of several key financial concepts:
- Comparative advantage refers to a country's ability to produce a good at a lower opportunity cost than another country. Trade allows both countries to benefit even if one is more efficient in all goods.
- Compound interest accrues interest on prior interest amounts, increasing the overall return at a faster rate compared to simple interest. Disclosing compounding frequencies helps consumers compare borrowing costs.
- Contango refers to futures prices being higher than expected future spot prices, incentivizing storage of the commodity by hedgers and speculators.
- Several concepts are defined in 1-2 sentences, including deflation, deleveraging, discounted cash flow analysis,
This document defines and explains several key financial concepts:
1) Amortization refers to spreading payments over multiple periods and is used for loan repayments and expensing intangible assets. Loan amortization distributes payments into principal and interest installments, while asset amortization expenses their value over time.
2) Other terms defined include ask price, bid price, base effect, buydown, buyer's credit, capitalization rate, cash flow, and collateral. Collateral serves as protection for lenders by allowing them to seize the pledged asset if the borrower defaults on their loan.
The cost of equity can be calculated using the Capital Asset Pricing Model (CAPM) formula, which considers the risk-free rate of return, the market risk premium, and a stock's beta. The risk-free rate is typically the rate on U.S. Treasury bills, beta measures a stock's volatility compared to the market, and the market risk premium is the expected excess return of the stock market over the risk-free rate. Calculating the cost of equity allows a company to determine the return expected by shareholders to maintain the stock's price.
This presentation by Thibault Schrepel, Associate Professor of Law at Vrije Universiteit Amsterdam University, was made during the discussion “Artificial Intelligence, Data and Competition” held at the 143rd meeting of the OECD Competition Committee on 12 June 2024. More papers and presentations on the topic can be found at oe.cd/aicomp.
This presentation was uploaded with the author’s consent.
This presentation by OECD, OECD Secretariat, was made during the discussion “The Intersection between Competition and Data Privacy” held at the 143rd meeting of the OECD Competition Committee on 13 June 2024. More papers and presentations on the topic can be found at oe.cd/ibcdp.
This presentation was uploaded with the author’s consent.
Macros code Copy paste visible data after filteringPramodkumar Jha
Macros to copy paste visible data after filtering, Macros to open workbook from path, Macros to retrive color index from cell, Macros to save workbook, Code for MsgBox
Do Until Loop, Do While Loop, For Each Loop, For Loop, Macros Code to close workbook without saving, Close workbook with saving, Code to hide sheet automatically with closing file
Macros code for Protecting and Unprotecting SheetsPramodkumar Jha
The document provides VBA code examples for common Excel tasks:
1) Code to protect and unprotect a sheet with a password.
2) Code to open multiple files from a folder and display the file names.
3) Code for zooming in and out of a worksheet by incrementally increasing or decreasing the zoom percentage.
4) Code to color the interior of a cell or range of cells.
Macros code to insert rectangle, Macros ode to Concatenate, Macros code for Dynamic Vlookup, Macros code for Last visible Cell, Count Cell, Visible Rows and Columns
Macros to get the name of workbook, Macros code for invisible updating, Hide screen updating, Hide & Unhide Sheets, Select next sheet, select previous sheet
This document contains code samples for adding new workbooks and setting different border line styles in Excel VBA. It includes code to add a new workbook and activate the old workbook. It also shows how to set various line styles for the bottom border of cell B2, including dash dot, dash, dot, double dash, none, slant dash dot, and continuous. The code uses the Range and Borders properties to set the line style for a specified cell range.
The document outlines advantages and limitations of email as well as etiquette for email use. It notes that email allows for fast, low-cost communication to multiple people and includes attachments. However, emails can be edited, anonymous, untraceable, and allow unwanted messages. Proper email etiquette includes being concise, using proper grammar, identifying the topic, and avoiding unnecessary attachments or formatting.
Communication Skill, Process of Communications, Principles of Communications, Noise, Koppact, Type of Noise, Effective communications, Communications patterns, Type of Communications, Verbal Communications, Non-Verbal Communications
Body language, or nonverbal communication, conveys important information beyond words. It includes gestures, facial expressions, eye contact, posture, and other cues. Some gestures indicate openness and confidence, like open hands and direct eye contact. Others suggest closed-off, defensive, or negative states, like crossed arms or avoiding eye contact. Properly interpreting body language requires considering cultural and contextual factors, as cues can have different meanings depending on situation and background. Body language often reveals hidden feelings and adds layers of meaning to what is said verbally.
The document discusses barriers to communication in four categories: personal barriers, organizational barriers, mechanical barriers, and physical barriers. Personal barriers include semantic barriers due to language differences and psychological barriers due to attitudes, biases, emotions, and lack of listening skills. Organizational barriers involve structural and status issues within an organization. Mechanical barriers relate to technical problems and information overload. Physical barriers arise from geographical distances, noise, distractions, and time pressures. To overcome these barriers, the document recommends increasing awareness of communication importance, establishing an open organizational climate, using empathy in interpersonal interactions, and implementing clear systems and feedback processes.
About Business Intelligence, Why BI, Technologies Supporting BI,Examples of BI Careers, BI Skills and Knowledge, Sample Role, Microsoft BI Platform, SQL Server Database Management, SQL server Integration Services, SQL server Analysis Services, SQL Server Reporting Services, Microsoft Excel, SharePoint Server
This document analyzes India Infoline Financial's gold loan products and services in India. It aims to understand client satisfaction, perceptions of financial products, and awareness of gold loans. India Infoline is a subsidiary of India Infoline Limited that provides products like gold loans, healthcare loans, property loans, and mortgages. The document describes India Infoline's management, values, vision, SWOT analysis, gold loan process, schemes and interest rates. It also presents research methodology and data analysis from a survey on clients' occupation, awareness and usage of gold loans, satisfaction levels and perceptions of interest rates. The conclusion recommends better advertising and services to increase awareness of gold loan services.
The document defines and provides the calculation for various financial ratios used to analyze a company's profitability, liquidity, leverage, activity, and other aspects. The ratios include gross profit margin, operating profit margin, net profit margin, return on total assets, return on stockholder's equity, return on common equity, earnings per share, current ratio, quick ratio, inventory to working capital ratio, debt to asset ratio, debt to equity ratio, long term debt to equity ratio, times interest earned, inventory turnover, fixed assets turnover, total assets turnover, accounts receivable turnover, average collection period, dividend yield on common stock, price to earnings ratio, dividend payout ratio, and cash flow per share. The calculations generally involve
This document provides definitions and explanations of several key financial concepts:
- Comparative advantage refers to a country's ability to produce a good at a lower opportunity cost than another country. Trade allows both countries to benefit even if one is more efficient in all goods.
- Compound interest accrues interest on prior interest amounts, increasing the overall return at a faster rate compared to simple interest. Disclosing compounding frequencies helps consumers compare borrowing costs.
- Contango refers to futures prices being higher than expected future spot prices, incentivizing storage of the commodity by hedgers and speculators.
- Several concepts are defined in 1-2 sentences, including deflation, deleveraging, discounted cash flow analysis,
This document defines and explains several key financial concepts:
1) Amortization refers to spreading payments over multiple periods and is used for loan repayments and expensing intangible assets. Loan amortization distributes payments into principal and interest installments, while asset amortization expenses their value over time.
2) Other terms defined include ask price, bid price, base effect, buydown, buyer's credit, capitalization rate, cash flow, and collateral. Collateral serves as protection for lenders by allowing them to seize the pledged asset if the borrower defaults on their loan.
The cost of equity can be calculated using the Capital Asset Pricing Model (CAPM) formula, which considers the risk-free rate of return, the market risk premium, and a stock's beta. The risk-free rate is typically the rate on U.S. Treasury bills, beta measures a stock's volatility compared to the market, and the market risk premium is the expected excess return of the stock market over the risk-free rate. Calculating the cost of equity allows a company to determine the return expected by shareholders to maintain the stock's price.
This presentation by Thibault Schrepel, Associate Professor of Law at Vrije Universiteit Amsterdam University, was made during the discussion “Artificial Intelligence, Data and Competition” held at the 143rd meeting of the OECD Competition Committee on 12 June 2024. More papers and presentations on the topic can be found at oe.cd/aicomp.
This presentation was uploaded with the author’s consent.
This presentation by OECD, OECD Secretariat, was made during the discussion “The Intersection between Competition and Data Privacy” held at the 143rd meeting of the OECD Competition Committee on 13 June 2024. More papers and presentations on the topic can be found at oe.cd/ibcdp.
This presentation was uploaded with the author’s consent.
This presentation by Katharine Kemp, Associate Professor at the Faculty of Law & Justice at UNSW Sydney, was made during the discussion “The Intersection between Competition and Data Privacy” held at the 143rd meeting of the OECD Competition Committee on 13 June 2024. More papers and presentations on the topic can be found at oe.cd/ibcdp.
This presentation was uploaded with the author’s consent.
This presentation by Professor Alex Robson, Deputy Chair of Australia’s Productivity Commission, was made during the discussion “Competition and Regulation in Professions and Occupations” held at the 77th meeting of the OECD Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found at oe.cd/crps.
This presentation was uploaded with the author’s consent.
The importance of sustainable and efficient computational practices in artificial intelligence (AI) and deep learning has become increasingly critical. This webinar focuses on the intersection of sustainability and AI, highlighting the significance of energy-efficient deep learning, innovative randomization techniques in neural networks, the potential of reservoir computing, and the cutting-edge realm of neuromorphic computing. This webinar aims to connect theoretical knowledge with practical applications and provide insights into how these innovative approaches can lead to more robust, efficient, and environmentally conscious AI systems.
Webinar Speaker: Prof. Claudio Gallicchio, Assistant Professor, University of Pisa
Claudio Gallicchio is an Assistant Professor at the Department of Computer Science of the University of Pisa, Italy. His research involves merging concepts from Deep Learning, Dynamical Systems, and Randomized Neural Systems, and he has co-authored over 100 scientific publications on the subject. He is the founder of the IEEE CIS Task Force on Reservoir Computing, and the co-founder and chair of the IEEE Task Force on Randomization-based Neural Networks and Learning Systems. He is an associate editor of IEEE Transactions on Neural Networks and Learning Systems (TNNLS).
This presentation by OECD, OECD Secretariat, was made during the discussion “Competition and Regulation in Professions and Occupations” held at the 77th meeting of the OECD Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found at oe.cd/crps.
This presentation was uploaded with the author’s consent.
This presentation by Juraj Čorba, Chair of OECD Working Party on Artificial Intelligence Governance (AIGO), was made during the discussion “Artificial Intelligence, Data and Competition” held at the 143rd meeting of the OECD Competition Committee on 12 June 2024. More papers and presentations on the topic can be found at oe.cd/aicomp.
This presentation was uploaded with the author’s consent.
Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdfBen Linders
Psychological safety in teams is important; team members must feel safe and able to communicate and collaborate effectively to deliver value. It’s also necessary to build long-lasting teams since things will happen and relationships will be strained.
But, how safe is a team? How can we determine if there are any factors that make the team unsafe or have an impact on the team’s culture?
In this mini-workshop, we’ll play games for psychological safety and team culture utilizing a deck of coaching cards, The Psychological Safety Cards. We will learn how to use gamification to gain a better understanding of what’s going on in teams. Individuals share what they have learned from working in teams, what has impacted the team’s safety and culture, and what has led to positive change.
Different game formats will be played in groups in parallel. Examples are an ice-breaker to get people talking about psychological safety, a constellation where people take positions about aspects of psychological safety in their team or organization, and collaborative card games where people work together to create an environment that fosters psychological safety.
This presentation by Nathaniel Lane, Associate Professor in Economics at Oxford University, was made during the discussion “Pro-competitive Industrial Policy” held at the 143rd meeting of the OECD Competition Committee on 12 June 2024. More papers and presentations on the topic can be found at oe.cd/pcip.
This presentation was uploaded with the author’s consent.
XP 2024 presentation: A New Look to Leadershipsamililja
Presentation slides from XP2024 conference, Bolzano IT. The slides describe a new view to leadership and combines it with anthro-complexity (aka cynefin).
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...Suzanne Lagerweij
This is a workshop about communication and collaboration. We will experience how we can analyze the reasons for resistance to change (exercise 1) and practice how to improve our conversation style and be more in control and effective in the way we communicate (exercise 2).
This session will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick).
Abstract:
Let’s talk about powerful conversations! We all know how to lead a constructive conversation, right? Then why is it so difficult to have those conversations with people at work, especially those in powerful positions that show resistance to change?
Learning to control and direct conversations takes understanding and practice.
We can combine our innate empathy with our analytical skills to gain a deeper understanding of complex situations at work. Join this session to learn how to prepare for difficult conversations and how to improve our agile conversations in order to be more influential without power. We will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick).
In the session you will experience how preparing and reflecting on your conversation can help you be more influential at work. You will learn how to communicate more effectively with the people needed to achieve positive change. You will leave with a self-revised version of a difficult conversation and a practical model to use when you get back to work.
Come learn more on how to become a real influencer!
This presentation by Professor Giuseppe Colangelo, Jean Monnet Professor of European Innovation Policy, was made during the discussion “The Intersection between Competition and Data Privacy” held at the 143rd meeting of the OECD Competition Committee on 13 June 2024. More papers and presentations on the topic can be found at oe.cd/ibcdp.
This presentation was uploaded with the author’s consent.
This presentation by OECD, OECD Secretariat, was made during the discussion “Pro-competitive Industrial Policy” held at the 143rd meeting of the OECD Competition Committee on 12 June 2024. More papers and presentations on the topic can be found at oe.cd/pcip.
This presentation was uploaded with the author’s consent.
2. PURPOSEPURPOSE
To inform
To congratulate
To enquire
To order
To Request
To collect dues
To complain
To make an adjustment
To sell a product, service, or scheme
To apply for a job
3. a. Heading
Hi Tech Graphics
613, Circular Road, Bangalore – 560001
Serving your needs since 1990
Phone: (080) 2335618 Fax: (080) 2335710 E-mail: sales@hitechgraphics.com
Hi Tech Graphics
613, Circular Road
Bangalore – 560001
Phone: (080) 2335618 Fax: (080) 2335710
e-mail: sales@hitechgraphics.com
1. Standard Elements
b. Date
3rd
June 2003 or June 3, 2003
STRUCTURESTRUCTURE
4. c. Inside Address
Audience Courtesy Title
Men
• All
• Professional
Women
• (Unmarried or marital status is unknown)
• Married
• Professional
Firm
Dignitaries (President, Prime Minister,
Governor, Chancellor, Religious Heads,
Royalty)
Limited Company
Firms with name element (Sardar Balwant
Singh and Brothers)
Mr,
Professor, Dr, Captain, Father, Reverend,
Justice, Brigadier, etc (as the case may be)
Ms.
Mrs or Ms (as per the individual’s
preference) Professor, Dr, Captain,
Reverend, Justice, Brigadier, etc., (as the case
may be)
Messers (Messers Ram and Company)
His/ Her Excellency, His/ Her Highness,
His/Her Holiness (as the case may be)
Designation of the officer concerned. The
General Manager, Bharat Petroleum Limited)
No title
STRUCTURESTRUCTURE
5. Ms Christina George The General Manager
Corporate Communications Inc. Lion Industries Limited
3456 Grant No. 3-A, East Patel Nagar
Chicago, IL 60611 Manasarovar
USA Mumbai -400001
Messers Lal Chand and Sons Professor (Ms) Gayathri Devi
56, Nehru Marg Department of Chemistry
Greater Kailash Indian Institute of Pharmacy
New Delhi -110002 Secunderabad - 500017
STRUCTURESTRUCTURE
6. d. Salutation
• Dear Committee Member
• Dear Students
• Dear Colleagues
• To All Sales Reps
If your letter is addressed to a company, the proper salutation is:
• Gentlemen or Ladies
• Ladies or Gentlemen
STRUCTURESTRUCTURE
7. If your letter is addressed to an organization of only women or only
men, use:
• Dear Sirs
• Dear Ladies
• Dear Mesdames
• Gentlemen
• Ladies
If you do not know the gender of the person to whom you are
writing, use one of the following:
• Dear Mallika Pande
• Dear M. Pande
STRUCTURESTRUCTURE
8. The way you address the recipient is governed by your relationship
with that person.
Whether you use the first or last name and whether you drop the
Dear makes your letter either more formal or less formal:
• Dear Mr Gupta: (most formal)
• Dear Ashok:
• Dear Ashok,
• Ashok, (very informal)
STRUCTURESTRUCTURE
e. Message
10. Cordially,
Ms. Santosh Singh
Senior Executive
Sincerely,
SHAREWELL INDUSTRIES
Mr. Atul Chauhan
President
Cordially,
Per Pro. Sharewell Industries
Lakshmi Deshpande
f. Signature Block
11. • Addressee notation
• Attention line
• Subject line
• Reference initials
• Enclosure notation
• Copy notation
• Mailing notation
• Postscript
g. Additional Elements
Attention Line
Attention: Dr. Satish Yadav
Attention: Personnel Manager
12. • Dear Mr Gupta:
Subject: Information regarding last week’s inspection
• Attention: Personnel manager
Subject: Information regarding last week’s inspection
Dear Mr Gupta
Reference Initials
Ksm/rk
Ksm:rk
KSM:RK
h. Subject Line
13. Enclosure Notation
Enclosure: Draft of proposal
Enclosure: Two
Enclosure: 1. Report (10 pages)
2. Photographs (2)
3. List of participants
Copy Notation
Cc: Charles Mathew
Pc: Leela Sampson
Copy to Ben Adams
C: Rahul Bhatia
Cc: Charles Mathew, with the list of absentees and
with a request to look into the matter.
i. Notation
Mailing Notation
• By Registered Post
• By Courier
• By Speed Post
14. Postscript is usually the last item on any letter
• P.S., PS., or nothing at all
j. Postscript
k. Layout
• Block layout
• Modified block layout
• Semi – block layout
• Simplified layout
l. Block Layout Characteristics
All elements except the letterhead heading are aligned to the left margin
• It follows open punctuation.
• Punctuation marks are omitted in each element except the salutation,
complimentary close, and message.
15. 25 North Main Street
Maharaja Colony HEADING
Best Box No. 1221
Mumbai -400001
February 16, 2003 DATE
Ms Mary Fernandes
Customer Relations
Bharat Telephone Company
133 Balaji Street INSIDE ADDRESS
Mumbai – 400001
Dear Ms. Fernandes:
SALUTATION
I received a collection notice from the Bharat Telephone Company on February 13, 2003. The letter states that I owe a past due balance from
the September 16 to October 16 billing period in 2002. The letter also states that my service will be disconnected unless I act immediately;
however, I am now informing you for the second time that I paid that bill on January 1st, 2003.
BODY
On January 15th, I received a call from one of your representatives about this matter, and I immediately told him that approximately two
weeks ago I sent a cheque to your office for the due amount of Rs. 6,450.00 Unfortunately, I failed to get his name. I am irritated that you have
not taken care of this matter since I have the cancelled cheque in my possession, and I am enclosing a copy of it herewith.
I hope that this will settle the matter once and for all.
COMPLIMENTARY CLOSE
Sincerely yours,
SIGNATURE BLOCK
Babulal Chotia
(419) 352-5555
Encl: copy of cancelled cheque Enclosure
16. Modified Block Layout
25 North Main Street
Maharaj Colony
Post Box No. 1221.
Mumbai -400001
February 16, 2003
Ms. Mary Fernandes
Customer Relations
Bharat Telephone Company
133 Balaji Street
Mumbai -400001
Dear Ms. Fernandes:
I received a collection notice from the Bharat Telephone Company on February 13, 2003. The letter states that I owe a past due balance from the September 16 to
October 16 billing period in 2002. The letter also states that my service will be disconnected unless I act immediately; however, I am now informing you for the second
time that I paid that bill on January 1st
, 2003
On January 15th
, I received a call from one of your representatives about this matter, and I immediately told him that approximately two weeks ago I sent a cheque to
your office for the due amount of Rs. 6450.00. Unfortunately, I failed to get his name. I am irritated that you have not taken care of this matter since I have the
cancelled cheque in my possession, and I am enclosing a copy of it herewith.
I hope that this will settle the matter once and for all.
Sincerely yours,
Babulal Chotia
(419) 352-5555
Encl: copy of cancelled cheque
17. Semi – block Layout
25 North Main Street
Maharaj Colony
Post Box No. 1221.
Mumbai -400001
February 16, 2003
Ms. Mary Fernandes
Customer Relations
Bharat Telephone Company
133 Balaji Street
Mumbai -400001
Dear Ms. Fernandes:
I received a collection notice from the Bharat Telephone Company on February 13, 2003. The letter states that I owe a past due
balance from the September 16 to October 16 billing period in 2002. The letter also states that my service will be disconnected unless
I act immediately; however, I am now informing you for the second time that I paid that bill on January 1st, 2003.
On January 15th, I received a call from one of your representatives about this matter, and I immediately told him that approximately
two weeks ago I sent a cheque to your office for the due amount of Rs. 6450.00. Unfortunately, I failed to get his name. I am irritated
that you have not taken care of this matter since I have the cancelled cheque in my possession, and I am enclosing a copy of it herewith.
I hope that this will settle the matter once and for all.
Sincerely yours,
Babulal Chotia
(419) 352-5555
Encl: copy of cancelled cheque
18. Simplified Layout
25 North Main Street
Maharaj Colony
Post Box No. 1221.
Mumbai -400001
February 16, 2003
Ms. Mary Fernandes
Customer Relations
Bharat Telephone Company
133 Balaji Street
Mumbai -400001
BALANCE PAYMENT ALREADY MADE
I received a collection notice from the Bharat Telephone Company on February 13, 2003. The letter states that I owe a past due balance from the September
16 to October 16 billing period in 2002. The letter also states that my service will be disconnected unless I act immediately; however, I am now informing you
for the second time that I paid that bill on January 1st, 2003.
On January 15th, I received a call from one of your representatives about this matter, and I immediately told him that approximately two weeks ago I
sent a cheque to your office for the due amount of Rs. 6450.00. Unfortunately, I failed to get his name. I am irritated that you have not taken care of this matter since I
have the cancelled cheque in my possession, and I am enclosing a copy of it herewith.
I hope that this will settle the matter once and for all.
Babulal Chotia
(419) 352-5555
Encl: copy of cancelled cheque
19. Principles
Dear Sir
I am writing to complain that you haven’t paid any attention while sending the goods
to us. While we had ordered for 15 air conditioners, you sent 50 air coolers instead.
This is simply wasting my time and is most annoying. What is the reason for this
nonsense? Have you any problems? Are you understaffed? Is the volume of work too
much for you to manage? Or is it simply due to sheer carelessness? Whatever the
reason, if this kind of mistake occurs again, we shall stop our orders. Look into the
matter carefully and do the needful immediately.
Yours sincerely
Pradeep Bharti
Purchase Manager
20. • Use the ‘you’ attitude
• Be clear and concise
• Be correct and complete
• Emphasize the positive
• Be courteous and considerate
21. Claim Letters
Steelco Furnitures
50, Lenin Sarani
Kolkata
Our Reference: TT/472
Your Reference: MA/32
11 May 2003
APEX MATTRESSES LTD.
Daryagunj
Vijay Nagar
Dear Sir
Thank you for promptly delivering 200 mattresses in response to my order no. TT/472 on 3 May 2003. But we are sorry to state that on checking of
consignment, we found that 65 of the 200 mattresses sent are badly soiled and faded.
I had placed this order for your high quality affordable products, based on the recommendation by one of my friends. We propose to sell these mattresses at a
winter sale in our area, five days from now. Advertisements for the same have already been made through the local media.
The condition of the mattresses received at our end must have been due to the water seepage in recent rains during transportation. Therefore, I request you to
replace these 65 damaged mattresses immediately. I have very little time left to arrange it from elsewhere. The damaged products will be sent back to you
within two days at your cost by transport on receipt of the confirmations about replacement.
Kindly send us the replacement within two days of receipt of this letter and oblige.
We thank you in advance for your cooperation.
Madhurima Gupta
Sales Manager
22. Adjustment Letters
APEX MATTRESSES LTD
Daryaguni, Vijay nagar
New Delhi- 100005
Telephone: 011-2345678.
Our Reference: MA/ 32
Your reference: TT/ 472
11May 2003
Steelco Furnitures
50, Lenin Sarani
Kolkata
Dear Madam
Thank you for your letter no. TT/472 dated 7May 2003 wherein you have brought to our notice the flawed consignment. We are very sorry to learn about the inconvenience it has caused you.
In keeping with our tradition of complete customer satisfaction, we accept your claim. We also agree to hear the transportation charges incurred by you for returning the soiled mattresses to us.
As soon as we received your complaint, we investigated the matter and found out that some of the mattresses delivered to you last week did not have proper and adequate packaging.
Consequently, they have suffered these damages during the incessant rains when the consignment was in transit.
We have despatched 65 new properly packaged mattresses to you today.
We are once again extremely sorry for the inconvenience caused to you by the delivery of soiled mattresses, but assure you of our best services in future. Please do send in your suggestions, if
any, with regard to further improvement in our mattresses in our mattresses on receiving customer feedback in your area.
Yours Sincerely
S. Khurana
Sales Manager
23. Sales Letters
HOME ENTERPRISES Phone: 040-7000384
Tarnaka, Secunderabad -500002 www.homemaker.com
11 May 2003
Camphell Companies
Connaught Place
New Delhi -110005
Dear Sirs
Have you ever thought how your visitors would react when you offer them juices and cold drinks all ready in a jiffy? Fruits and flavours of all kinds go hand
in hand in our newly launched product ‘HOME JUICE MAKER’
There are several automatic as well as manually operated juice making attachments where you can just drop in the fruit, pour in
the milk and sugar, and watch our machine speed up to prepare your favourite juice in just a few minutes. It also reduces your
work by automatically separating the rind and seeds in a waste can, ready to discard.
As owners of our juice maker you are entitled to additional advantages like its capacity to even make coffee and tea by an extra
attachment. It is very handy and makes life so easy that even children can handle it safely. We strictly go by our motto, ‘Hot or
Cold, hold it in no time!’
At present, we offer our juice makers in 4 different colours- white, grey, light blue, and light green. We guarantee it against
manufacturing defects for two years and there is also a discount offer of 10% for the orders placed up to 30th
May 2003. Further,
to avail the early bird incentive, place an order by 30th
May 2003 by filling up and sending the enclosed form today together with
the requisite cost by way of cheque/ demand draft payable at DELHI. Your own juice maker will be sent free of delivery changes
to your doorstep in just 6 days from the receipt of your order.
Yours faithfully
Madhurima Gupta
Sales Manager
24. Some Useful Openers
1. I understand from Prof. Varma, one of your faculty that there is an opening in your reputed institution fro the
post of....
2. Your advertisement in ... for the post of ... interested me as I possess the ...
3. At the end of this fiscal year, I would have completed my 8 years service as ‘Financial Analyst’ at ... I am now
looking for a change of employment which would widen my experience and at the same time improve my
prospects. When I saw your advertisement in ... of ... it occurred to me that I might be able to offer my
services to a reputed organization such as yours.
4. I wish to apply for the post of ... advertised in the ... on ...
Some Useful Closing Expressions for Cover Letters
I would like to meet with you and discuss the employment possibilities at your company. I except your reply
and appreciate your consideration.
I look forward to the opportunity of attending an interview when I can provide additional details.
I feel that there is an opportunity to use my services in this type of research and that you will invite me to
attend an interview. I would then be glad to provide you further information. I hope to hear from you soon.
A copy of my resume is enclosed with copies of testimonials. I look forward to interviewing with you.
The laboratory practice and industrial projects which I took up during my M.E. have given me the confidence
to apply for this challenging job. I hope you will consider me for it and give me a chance for an interview as
soon as possible.