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ADVANTAGES OF E-MAILS
Fast and less costly
Message is send to more than one person
Access a vast pool of information sorted on the Net
Search thousands of messages electronically
Paste if attachment
Reply immediately
Attach drawings, sound, video clips, etc.
Not to worry about interrupting anybody
Deal with your mails at a convenient time
LIMITATIONS OF E-MAILS
Editable
Anonymous
Not returnable
Not traceable
E-mail is not necessarily private
Some mails can send or receive only text files
Forge mails
Receive unwanted mails
E-MAIL ETIQUETTES
Answer swiftly and avoid long sentences
Do not overuse Reply to All
Use templates for frequently used responses
Use proper structure and layout
Identify yourself and the topic
Answer all questions, and pre-empt further questions
Be concise and to the point
Use proper spelling, grammar, and punctuation
Do not write in CAPITALS
Use active instead of passive voice
Keep your language gender-neutral
Maintain coherence
Do not overuse the high priority option
Do not attach unnecessary files
Read the e-mail before you send it
Be careful with formatting
Take care with rich text and HTML messages
Do not use e-mail to discuss confidential messages
Avoid using URGENT and IMPORTANT
Use the Bcc: field or do a mail merge
Use Cc: field sparingly
Do not reply to spam
E-MAIL ETIQUETTES

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E mails presentation

  • 1. ADVANTAGES OF E-MAILS Fast and less costly Message is send to more than one person Access a vast pool of information sorted on the Net Search thousands of messages electronically Paste if attachment Reply immediately Attach drawings, sound, video clips, etc. Not to worry about interrupting anybody Deal with your mails at a convenient time
  • 2. LIMITATIONS OF E-MAILS Editable Anonymous Not returnable Not traceable E-mail is not necessarily private Some mails can send or receive only text files Forge mails Receive unwanted mails
  • 3. E-MAIL ETIQUETTES Answer swiftly and avoid long sentences Do not overuse Reply to All Use templates for frequently used responses Use proper structure and layout Identify yourself and the topic Answer all questions, and pre-empt further questions Be concise and to the point Use proper spelling, grammar, and punctuation Do not write in CAPITALS Use active instead of passive voice Keep your language gender-neutral
  • 4. Maintain coherence Do not overuse the high priority option Do not attach unnecessary files Read the e-mail before you send it Be careful with formatting Take care with rich text and HTML messages Do not use e-mail to discuss confidential messages Avoid using URGENT and IMPORTANT Use the Bcc: field or do a mail merge Use Cc: field sparingly Do not reply to spam E-MAIL ETIQUETTES