The document outlines advantages and limitations of email as well as etiquette for email use. It notes that email allows for fast, low-cost communication to multiple people and includes attachments. However, emails can be edited, anonymous, untraceable, and allow unwanted messages. Proper email etiquette includes being concise, using proper grammar, identifying the topic, and avoiding unnecessary attachments or formatting.

1. ADVANTAGES OF E-MAILS
Fast and less costly
Message is send to more than one person
Access a vast pool of information sorted on the Net
Search thousands of messages electronically
Paste if attachment
Reply immediately
Attach drawings, sound, video clips, etc.
Not to worry about interrupting anybody
Deal with your mails at a convenient time

2. LIMITATIONS OF E-MAILS
Editable
Anonymous
Not returnable
Not traceable
E-mail is not necessarily private
Some mails can send or receive only text files
Forge mails
Receive unwanted mails

3. E-MAIL ETIQUETTES
Answer swiftly and avoid long sentences
Do not overuse Reply to All
Use templates for frequently used responses
Use proper structure and layout
Identify yourself and the topic
Answer all questions, and pre-empt further questions
Be concise and to the point
Use proper spelling, grammar, and punctuation
Do not write in CAPITALS
Use active instead of passive voice
Keep your language gender-neutral

4. Maintain coherence
Do not overuse the high priority option
Do not attach unnecessary files
Read the e-mail before you send it
Be careful with formatting
Take care with rich text and HTML messages
Do not use e-mail to discuss confidential messages
Avoid using URGENT and IMPORTANT
Use the Bcc: field or do a mail merge
Use Cc: field sparingly
Do not reply to spam
E-MAIL ETIQUETTES