This document discusses how pest control companies can grow their bottom line through measuring and improving quality of service, customer retention, and teamwork. It provides examples of how to measure these factors, such as tracking call back rates and advertising expenses as a percentage of revenue. Improving these areas can increase a company's gross profit per hour and reduce their break-even point, ultimately leading to higher profits. The document advocates for executing strategies based on measurement and benchmarks in order to successfully improve performance.
From Customer Success Summit 2017 - Ariel Utnik, Chief Customer Officer at Feedvisor, discusses "Measuring What Matters".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
4 Key Metrics for Your Subscription BusinessFusebill
Do you know how healthy your subscription business is? If you're just looking at today's revenues, you're in for some nasty surprises. Churn, lifetime value, monthly recurring revenue (MRR), and Customer Acquisition Cost are leading indicators of later revenues. Join Fusebill CEO Steve Adams to explore the key metrics that SaaS companies need to be focused on.
From Customer Success Summit 2017 - Ariel Utnik, Chief Customer Officer at Feedvisor, discusses "Measuring What Matters".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
4 Key Metrics for Your Subscription BusinessFusebill
Do you know how healthy your subscription business is? If you're just looking at today's revenues, you're in for some nasty surprises. Churn, lifetime value, monthly recurring revenue (MRR), and Customer Acquisition Cost are leading indicators of later revenues. Join Fusebill CEO Steve Adams to explore the key metrics that SaaS companies need to be focused on.
Boaz Pest Control Philippines exists to make everyday life safer & healthier to every home, businesses and facilities by providing reliable, environment-friendly and cost-effective termite control & pest control service in Manila, nearby cities & Bicol Region.
You don't need to worry because we can reach you to address your concerns, anytime, anywhere. We are currently serving homes, businesses & properties in Makati, Mandaluyong, Quezon City, Manila, Taguig, Pasay, Las Pinas, Paranaque, and nearby provinces like Bulacan to Camarines Norte. We cater needs for termite, or anay control, General Pest Control, cockroach control, ant control, rat and mice control, mosquito and fly control, dog tick, flea control, pre-construction (soil poisoning) & post-construction (sub-slab injection) termite treatment.
We would like to welcome you to this page and see if we could be your solution based on what we do - by sincerely partnering with our clients and applying the best standards this industry can offer through Entomology, Integrated Pest Management and Total Quality Management.
With BOAZ Pest Control Services, our main virtue is for you to be happy with what you get of your investment and for us to be satisfied with the peace and assurance you get because you have chosen us. What we do is designed around what you want, integrating high quality service you only deserve.
Feeling peace in mind when you know that your home is completely termite free. We think this is important to know about termites life cycle because of our safety. We will always stay with us. Don't worry. If you have any problem of termites you can contact us.
This presentation gives an overview of the critical elements of waterproofing. What is waterproofing? Why waterproof? Where to apply waterproofing? Types of waterproofing.
Boaz Pest Control Philippines exists to make everyday life safer & healthier to every home, businesses and facilities by providing reliable, environment-friendly and cost-effective termite control & pest control service in Manila, nearby cities & Bicol Region.
You don't need to worry because we can reach you to address your concerns, anytime, anywhere. We are currently serving homes, businesses & properties in Makati, Mandaluyong, Quezon City, Manila, Taguig, Pasay, Las Pinas, Paranaque, and nearby provinces like Bulacan to Camarines Norte. We cater needs for termite, or anay control, General Pest Control, cockroach control, ant control, rat and mice control, mosquito and fly control, dog tick, flea control, pre-construction (soil poisoning) & post-construction (sub-slab injection) termite treatment.
We would like to welcome you to this page and see if we could be your solution based on what we do - by sincerely partnering with our clients and applying the best standards this industry can offer through Entomology, Integrated Pest Management and Total Quality Management.
With BOAZ Pest Control Services, our main virtue is for you to be happy with what you get of your investment and for us to be satisfied with the peace and assurance you get because you have chosen us. What we do is designed around what you want, integrating high quality service you only deserve.
Feeling peace in mind when you know that your home is completely termite free. We think this is important to know about termites life cycle because of our safety. We will always stay with us. Don't worry. If you have any problem of termites you can contact us.
This presentation gives an overview of the critical elements of waterproofing. What is waterproofing? Why waterproof? Where to apply waterproofing? Types of waterproofing.
KPIs are critical to the success of a law firm but measuring is just the start. Learn why, what, and how to measure. Using Modern Law case studies insert business into your law firm to measure, evaluate, and act.
Keep Your Customers, Keep Your Profit - Lauren Brown, CO2 2017Coalmarch
Your techs are the face of your business, interacting personally with customers every day. Is the experience they’re providing in line with your unique brand? Learn how implementing a few simple strategies can improve your profitability and increase your cash flow.
CO2 Presentation - The Largest Profit LeversCoalmarch
Take a deep dive with master bookkeeper Dan Gordon, as he explains what tools to use, business organization strategies that include systems, procedures checklists, and more. Learn the tricks of accounting automation that will help you move the profit needle for your company.
PCO Bookkeepers is an accounting and business advisory firm obsessed with providing pest control companies’ information they need to prosper in today’s competitive business environment
1. Measuring Quality Service, Consumer Retention and Team Work www.pcobookkeepers.com To Grow the Bottom Line Daniel S. Gordon, CPA www.pmpwealthbuilders.com
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3. To maximize the value of Our Business…. Period ! There is no other reason !! Why are we in Business?
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8. 2009 PCO Bookkeeper’s Client Results PCO Bookkeepers – The goal of PCO Bookkeepers is to assist in the pest control industry in making effective management decisions by providing meaningful financial information on a timely and cost-efficient basis. In a phrase: Today’s Economic Environment WE ARE AN ACCOUNTING FIRM WITH A HIGHLY SPECIALIZED EXPERTISE IN THE PEST CONTROL INDUSTRY
9. Relevance of the PCO BOOKKEEPER Information: Our Data is not the result of a survey where the respondents can skew data either purposely or non purposely. Our data comes from the transactional accounting records found in our clients pestpac , servicepro , quickbooks and payroll records that we maintain and create financial statements on a monthly basis. When it comes to operating a Pest Control Firm, purchasing new vehicles or computer systems or making an important decisions, it can be extremely helpful know what other independent PCOs are doing. Today’s Economic Environment
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15. Growing Your Bottom Line Business today has become a race to efficiency. Those companies who can become more efficient in managing their businesses will grow their bottom line. Efficiency can be improved through effective Measurement The length of a piece of string can be measured by comparing the string against a meter stick Definition : Measurement is collection of quantitative data. A measurement is made by comparing a quantity with a standard unit. Since this comparison cannot be perfect, measurements inherently include error.
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17. Measuring Quality Service, Customer Retention and Teamwork All Three Factors are interrelated Growing Your Bottom Line Successful Execution by managing through Measurement Quality Service Customer Retention Teamwork Increased Bottom line
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38. Break-Even Analysis Break-Even point = Fixed Costs Gross Profit per Hour. in units (service hours) Putting it all Together Putting it all Together
39. Definition Fixed Costs Any cost that remains constant at any volume of business Examples: Rent, Advertising, Utilities, etc. Putting it all Together Putting it all Together
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41. Gross Profit The difference between the price charged per Unit (Hour of Service) and the Variable Costs. Example If we bill our service at $100 per hour and a technicians gets $20 per hour and all other variable costs associated with providing that hour of service are $30, our gross profit would be $50. (figured: $100 billed less ($20+$30) variable costs). Putting it all Together Definition
42. What Is My Breakeven Point? = Fixed Costs Gross Profit per hour. Putting it all Together Breakeven Point in Units (Service Hours)
43. If rent, utilities and all other fixed costs are $10,000 and we use our $50.00 gross profit per hr example than our breakeven point is 200 hours of service at a $100 per hour selling price. After 200 hours of service we will start making a profit of $50 per hour. You see the gross profit contributes to paying the fixed costs. Once the fixed costs are paid, the gross profit contributes to bottom line profit. This is the reason some accountants call gross profit the contribution margin. Example Putting it all Together What Is My Breakeven Point?
44. $10,000 Fixed Costs $50.00 Per Hr Variable Costs 200 Hrs to Break Even = Putting it all Together What Is My Breakeven Point? Gross Margin Break-Even Point
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47. Putting it all Together Real World Example So lets assume that our signature plan is Quarterly Pest Control that we’ve decided will be priced at $ 100 per hour figured: So we sell this Service for (4 X $100) = $400 per Annum 4 services at 45 minutes each = 3 Hour 2 call backs each at ½ hr = 1 Hour Total = 4 Hour
48. Putting it all Together Lets Assume that the quality of service , team work (efficiency) and retention caused us to spend additional call back hours at the original Program Selling Price of $400.00 as below
49. Putting it all Together Draw Your on Conclusions but let me leave you with this thought: If we assume one Truck/Technician can perform 120 hrs of on the job work per month
50. Putting it all Together Executing on the Plan! The key to maximizing Profit is through measurement, Benchmarking and defining improvement and then: Successful Execution by managing through Measurement Quality Service Customer Retention Teamwork Increased Bottom line So Profits are yielded by Quality Service , Customer Retention and Team Work
51. PMP WEALTHBUILDERS.COM Best Business Plan for PCO’s Who want to grow their business PCOBOOKKEEPERS.COM ACCOUNTANTS For Growing Pest Control Firms P.O. Box 810 Newton, NJ 07860 Phone: (877) 682-8118 Fax: 866-273-0101 Email: info@pcobookkeepers.com Join us now to grow your business