Herijking visie op dlo - Nico Juist en Sam Stuijver (SURF) - OWD21SURF Events
Wat heeft en krijgt invloed op de ontwikkeling van de digitale leeromgeving van de komende vijf jaar? En vraagt dit om een ‘herijking’ van de visie op de DLO?
Opleiden voor de digitale transformatie - Lonneke Brands en Brenda Vos (Versn...SURF Events
Door digitalisering verandert de samenleving in een rap tempo. In hetzelfde tempo veranderen de behoeften, verwachtingen en eisen van werkgevers. Wat is er nodig om studenten en werkenden zodanig op te leiden dat ze mee kunnen (blijven) gaan in de digitale transformatie?
Herijking visie op dlo - Nico Juist en Sam Stuijver (SURF) - OWD21SURF Events
Wat heeft en krijgt invloed op de ontwikkeling van de digitale leeromgeving van de komende vijf jaar? En vraagt dit om een ‘herijking’ van de visie op de DLO?
Opleiden voor de digitale transformatie - Lonneke Brands en Brenda Vos (Versn...SURF Events
Door digitalisering verandert de samenleving in een rap tempo. In hetzelfde tempo veranderen de behoeften, verwachtingen en eisen van werkgevers. Wat is er nodig om studenten en werkenden zodanig op te leiden dat ze mee kunnen (blijven) gaan in de digitale transformatie?
The document discusses the myth of a truly global internet by raising critical questions. It questions how global the internet is if infrastructure, content production/consumption, and information retrieval tools are dominated by only a few countries and corporations. The presentation aims to map the political economy of the internet by analyzing technical actors, content paths, and emerging network players.
AlertNet focuses on crises that overwhelm local capacity, such as conflicts in Darfur, Congo, Colombia and natural disasters like the Indian Ocean tsunami and Hurricane Katrina. It also covers "forgotten crises" and provides early warning of issues like hunger in the Horn of Africa and violence in Sri Lanka. AlertNet aims to support post-conflict recovery in places such as Angola, East Timor and Cambodia. It also reports on health crises including HIV/AIDS, malaria and Ebola.
Maduf02 New Media Legal Implications Katrien Lefeverimec.archive
This document summarizes the legal implications of new media in Flanders. It discusses the key actors like network operators, broadcasters, and aggregators. It outlines the regulations for content providers under the Flemish Media Act and the EU Audiovisual Media Services Directive. The Flemish Media Act is moving towards a two-tiered regulation approach for linear vs non-linear services, inspired by the EU directive. There is a need to modernize the Flemish Media Act to address new problems from actors like aggregators and new technologies.
Robby Berloznik - 5 key messages for an all-round digital inclusion policy in...imec.archive
The document outlines 5 key messages for a digital inclusion policy in Flanders. It notes that the digital divide affects both underprivileged and promising people. While digital natives lack digital skills, current methods of self-reporting are insufficient and a sound system is needed to properly measure digital skills. Additionally, a focus on project-based funding can harm the availability and motivation of skilled trainers. A database of initiatives is maintained to classify users, approaches, and objectives.
CTK provides data analysis and outcomes reporting services and tools to help organizations understand program success, increase funding, and make informed programming decisions. Their services include implementation support, training, consulting, and outcomes reporting and analysis software. The software allows clients to track outcomes data in real-time and generate customized reports to analyze progress towards goals. CTK also offers project management, system setup consultation, and an outcomes council to help clients design effective outcomes models and leverage data to improve services.
A scalable collaborative filtering framework based on co-clusteringlau
This document summarizes a research paper that proposes a scalable collaborative filtering framework based on co-clustering. It introduces a dynamic collaborative filtering approach that supports new users, items, and ratings using incremental and batch versions of the co-clustering algorithm. Experimental results on a movie rating dataset show the co-clustering approach provides comparable prediction accuracy to SVD, NNMF, and correlation-based methods but with much lower computational effort.
Blue Shield of California created a campaign focused on providing Spanish-speaking doctors for Latino customers based on insights into communication difficulties for Spanish-preferred members seeing doctors. The campaign highlighted that over 1,150 members selected a Latino-focused doctor who spoke Spanish as a result of the campaign, which was 15% above the target goal and demonstrated success in addressing the insight around language barriers between patients and doctors.
The iLab Technical Test Centre provides infrastructure and facilities to support interdisciplinary research projects at IBBT. It aims to be a leading test centre in Europe through its focus on multimedia quality of service and virtual networked environments. The iLab has over 100 nodes to enable experiments and supports projects through generic and customized test equipment. It complements industry laboratories and aims to achieve critical mass to be competitive globally.
Maduf10 Mobile Tv Or Tv On Mobile An Jacobs En Dirk Bollenimec.archive
This document summarizes user research on mobile television viewing conducted between 2006-2007. It involved:
1) Proxy trials of mobile TV using existing technologies to understand user practices. Personas like "Pluggers" who view on commutes were identified.
2) Paper prototyping of interfaces like channel guides. Evaluations found users preferred electronic program guides over carousels.
3) A 3G prototype implementation was tested but had issues. A second study compared it to DVB-H, finding the EPG popular but too advanced.
4) Overall, the research validated earlier insights into appropriateness and attitudes towards mobile TV, but users' reference point changed with 3G experience. The
Ddo4 Erik Dejonghe How To Go For Digital Ether Dividend (Show)Ximec.archive
This document discusses the history and future of television broadcasting in Flanders. It notes that cable television reached a penetration rate of 90% in Flanders in 1989, dominating the television landscape. For the digital transition, it considers two views - a pessimistic view that sees little potential for digital terrestrial television (DVB-T), and an optimistic view that sees opportunities to test new mobile television (DVB-H) services and technologies through "living labs" to explore new applications and business models, providing a potential "digital knowledge dividend" for Flanders.
Modal verbs are used to change or complete the meaning of the main verb. They express concepts like ability, possibility, deduction, obligation, prohibition, and advice. Modal verbs don't use third person singular 's' and are followed by the basic form of another verb. They don't change spelling or have infinitives or participles. Negation uses 'not' rather than a form change. Examples are given for ability (can, could, be able to), possibility (may, might, could), deduction (must, can't), obligation (have to, must), prohibition (must not), and advice (should, ought to).
iRail vzw/asbl is a community-based living lab that started from frustration with open data and aims to create an open data living lab. It has spun off 3 startups and offers an open source business model with custom installations, coaching, and certification while developing mobile apps, APIs, and private branding solutions. It invites others to join its vision by contacting Pieter Colpaert.
The document discusses end-to-end monitoring of containers using sensor technology. It introduces the overall goal of the Monitoring of Containers (MoCo) project and notes that the project introduces new research problems at several levels related to energy-efficient communication solutions, environmental impacts, and developing a viable business model. The research problems are interrelated and solving them requires expertise from outside partners. The project aims to generate knowledge beyond individual capabilities through collaboration between research groups and industry to provide realism, hardware expertise, and sector feedback.
A2 Bforum P1 10 Kul Sam Michiels Stadiumimec.archive
The STADiUM project aims to develop adaptable middleware technology. It is led by DistriNet at KU Leuven with partners IMEC/NES and VUB/PROG. The project will focus on enabling reconfiguration of middleware, defining distributed middleware architectures, and developing advanced middleware services. It will involve six research tracks and two case studies in transport/logistics and digital media distribution. The project seeks input from an industrial advisory board and partners for relevant challenges and scenarios.
Plug and Play actively invests in pre-seed and seed stage startups through its investment arm and provides resources like funding, business services, and networking opportunities to help startups succeed. It funnels deal flow into its ecosystem through university and corporate partnerships as well as events. Since 2006, over $750 million has been raised by Plug and Play startups, with over $150 million raised in 2010 alone and $600 million in exits that year through 15 acquisitions.
This article discusses how 2005 marked a turning point where people began uploading more content to the internet than they were downloading, shifting from primarily passive consumers of content to more active contributors and creators online. It suggests this signaled a social transformation with individuals becoming less focused on just taking content and more interested in sharing what they create with others on the internet.
The document discusses the myth of a truly global internet by raising critical questions. It questions how global the internet is if infrastructure, content production/consumption, and information retrieval tools are dominated by only a few countries and corporations. The presentation aims to map the political economy of the internet by analyzing technical actors, content paths, and emerging network players.
AlertNet focuses on crises that overwhelm local capacity, such as conflicts in Darfur, Congo, Colombia and natural disasters like the Indian Ocean tsunami and Hurricane Katrina. It also covers "forgotten crises" and provides early warning of issues like hunger in the Horn of Africa and violence in Sri Lanka. AlertNet aims to support post-conflict recovery in places such as Angola, East Timor and Cambodia. It also reports on health crises including HIV/AIDS, malaria and Ebola.
Maduf02 New Media Legal Implications Katrien Lefeverimec.archive
This document summarizes the legal implications of new media in Flanders. It discusses the key actors like network operators, broadcasters, and aggregators. It outlines the regulations for content providers under the Flemish Media Act and the EU Audiovisual Media Services Directive. The Flemish Media Act is moving towards a two-tiered regulation approach for linear vs non-linear services, inspired by the EU directive. There is a need to modernize the Flemish Media Act to address new problems from actors like aggregators and new technologies.
Robby Berloznik - 5 key messages for an all-round digital inclusion policy in...imec.archive
The document outlines 5 key messages for a digital inclusion policy in Flanders. It notes that the digital divide affects both underprivileged and promising people. While digital natives lack digital skills, current methods of self-reporting are insufficient and a sound system is needed to properly measure digital skills. Additionally, a focus on project-based funding can harm the availability and motivation of skilled trainers. A database of initiatives is maintained to classify users, approaches, and objectives.
CTK provides data analysis and outcomes reporting services and tools to help organizations understand program success, increase funding, and make informed programming decisions. Their services include implementation support, training, consulting, and outcomes reporting and analysis software. The software allows clients to track outcomes data in real-time and generate customized reports to analyze progress towards goals. CTK also offers project management, system setup consultation, and an outcomes council to help clients design effective outcomes models and leverage data to improve services.
A scalable collaborative filtering framework based on co-clusteringlau
This document summarizes a research paper that proposes a scalable collaborative filtering framework based on co-clustering. It introduces a dynamic collaborative filtering approach that supports new users, items, and ratings using incremental and batch versions of the co-clustering algorithm. Experimental results on a movie rating dataset show the co-clustering approach provides comparable prediction accuracy to SVD, NNMF, and correlation-based methods but with much lower computational effort.
Blue Shield of California created a campaign focused on providing Spanish-speaking doctors for Latino customers based on insights into communication difficulties for Spanish-preferred members seeing doctors. The campaign highlighted that over 1,150 members selected a Latino-focused doctor who spoke Spanish as a result of the campaign, which was 15% above the target goal and demonstrated success in addressing the insight around language barriers between patients and doctors.
The iLab Technical Test Centre provides infrastructure and facilities to support interdisciplinary research projects at IBBT. It aims to be a leading test centre in Europe through its focus on multimedia quality of service and virtual networked environments. The iLab has over 100 nodes to enable experiments and supports projects through generic and customized test equipment. It complements industry laboratories and aims to achieve critical mass to be competitive globally.
Maduf10 Mobile Tv Or Tv On Mobile An Jacobs En Dirk Bollenimec.archive
This document summarizes user research on mobile television viewing conducted between 2006-2007. It involved:
1) Proxy trials of mobile TV using existing technologies to understand user practices. Personas like "Pluggers" who view on commutes were identified.
2) Paper prototyping of interfaces like channel guides. Evaluations found users preferred electronic program guides over carousels.
3) A 3G prototype implementation was tested but had issues. A second study compared it to DVB-H, finding the EPG popular but too advanced.
4) Overall, the research validated earlier insights into appropriateness and attitudes towards mobile TV, but users' reference point changed with 3G experience. The
Ddo4 Erik Dejonghe How To Go For Digital Ether Dividend (Show)Ximec.archive
This document discusses the history and future of television broadcasting in Flanders. It notes that cable television reached a penetration rate of 90% in Flanders in 1989, dominating the television landscape. For the digital transition, it considers two views - a pessimistic view that sees little potential for digital terrestrial television (DVB-T), and an optimistic view that sees opportunities to test new mobile television (DVB-H) services and technologies through "living labs" to explore new applications and business models, providing a potential "digital knowledge dividend" for Flanders.
Modal verbs are used to change or complete the meaning of the main verb. They express concepts like ability, possibility, deduction, obligation, prohibition, and advice. Modal verbs don't use third person singular 's' and are followed by the basic form of another verb. They don't change spelling or have infinitives or participles. Negation uses 'not' rather than a form change. Examples are given for ability (can, could, be able to), possibility (may, might, could), deduction (must, can't), obligation (have to, must), prohibition (must not), and advice (should, ought to).
iRail vzw/asbl is a community-based living lab that started from frustration with open data and aims to create an open data living lab. It has spun off 3 startups and offers an open source business model with custom installations, coaching, and certification while developing mobile apps, APIs, and private branding solutions. It invites others to join its vision by contacting Pieter Colpaert.
The document discusses end-to-end monitoring of containers using sensor technology. It introduces the overall goal of the Monitoring of Containers (MoCo) project and notes that the project introduces new research problems at several levels related to energy-efficient communication solutions, environmental impacts, and developing a viable business model. The research problems are interrelated and solving them requires expertise from outside partners. The project aims to generate knowledge beyond individual capabilities through collaboration between research groups and industry to provide realism, hardware expertise, and sector feedback.
A2 Bforum P1 10 Kul Sam Michiels Stadiumimec.archive
The STADiUM project aims to develop adaptable middleware technology. It is led by DistriNet at KU Leuven with partners IMEC/NES and VUB/PROG. The project will focus on enabling reconfiguration of middleware, defining distributed middleware architectures, and developing advanced middleware services. It will involve six research tracks and two case studies in transport/logistics and digital media distribution. The project seeks input from an industrial advisory board and partners for relevant challenges and scenarios.
Plug and Play actively invests in pre-seed and seed stage startups through its investment arm and provides resources like funding, business services, and networking opportunities to help startups succeed. It funnels deal flow into its ecosystem through university and corporate partnerships as well as events. Since 2006, over $750 million has been raised by Plug and Play startups, with over $150 million raised in 2010 alone and $600 million in exits that year through 15 acquisitions.
This article discusses how 2005 marked a turning point where people began uploading more content to the internet than they were downloading, shifting from primarily passive consumers of content to more active contributors and creators online. It suggests this signaled a social transformation with individuals becoming less focused on just taking content and more interested in sharing what they create with others on the internet.
Een pragmatische aanpak van drie middelgrote gemeenten. De gemeenten Stichtse Vecht, Wijdemeren en Weesp, zijn net als u bezig met de voorbereidingen voor de drie decentralisaties in het Sociaal Domein. Wij spreken liever van de drie transities. Naast de uitdaging om deze diensten tijdig te kunnen leveren, zijn we de uitdaging aangegaan om dit in een samenwerkingsverband met drie gemeenten op te pakken. We willen en moeten gaan samenwerken.
Graag delen we met u onze keuzes, onze aanpak en ons beoogd resultaat. Natuurlijk leggen we het accent op de informatievoorziening.
De presentatie van Marijn Fraanje, tijdens de parallelle sessie 'BOLD Cities' van het congres 'Data gedreven Beleidsontwikkeling' in Den Haag op 28 november 2017.
The document discusses a living lab for small and medium enterprises (SMEs) to involve users in the product development process from an early stage. Some key benefits mentioned include detecting unintended problems or opportunities through active user involvement, conducting multi-method research to enrich products academically, and allowing technologies to be domesticated by users rather than just consumed. The living lab offers services to SMEs to help fast track the process from ideation to demonstration through co-creation with various user types and extra funding and support opportunities.
This document discusses the iterative process of co-creating an ontology with stakeholders. Researchers conducted contextual inquiries through documentation analysis, observations, and interviews across multiple healthcare sites. Scenarios were developed and used in workshops with various stakeholders including medical professionals, engineers, and social scientists. The workshops introduced ontologies and involved role playing, decision making, and concept evaluation. A proof of concept was developed using a personal electronic device to demonstrate the ontology. The document reflects on further refining the process and developing the research.
PRoF is a living lab that builds very life-like environments using state-of-the-art products to enable early testing and concept validation. It provides an ecosystem for innovation and business across companies, academia, users, and care actors. PRoF has a long history of collaboration and has had a big impact on innovation in healthcare.
Results of the Apollon pilot in homecare and independent livingimec.archive
The document summarizes the results of the Apollon pilot project evaluating the use of living lab networks for testing homecare and independent living services across borders. The pilot involved transferring three such services between four living labs in different countries. A key finding was that a common cross-border ecosystem model for living labs in healthcare was not feasible due to differences between countries in areas like value networks, organization of healthcare, regulations, and infrastructure. However, living labs could still effectively serve as brokers and matchmakers to enable cross-border collaboration by addressing issues around stakeholders, access to users, liability, ethics, rules, and safety. Based on this pilot, the document advocates for a domain-specific network of smart care living labs to facilitate knowledge
Delivery of feedback on Health, Home Security and Home Energy in Aware Homes ...imec.archive
This document discusses the CASALA Living Lab, which conducts research on delivering feedback to users about their health, home security, and energy usage using sensors in ambient assisted living homes. The CASALA Living Lab has multiple stages, including virtual environments, a facility called Great Northern Haven with over 2,000 sensors collecting data from 16 apartments, and community deployments. The lab aims to understand user behavior from real-world data and provide feedback to empower users. Challenges include lack of market awareness for ambient assisted living and siloed funding, while successes involve end-user involvement and driving education and adoption of these technologies.
The document describes the Emmanuel Haven Living Lab located in Motherwell, South Africa. The Living Lab was established to provide prevention, treatment, care and support to communities impacted by HIV/AIDS, tuberculosis, and diabetes. It aims to mitigate the health, psychological and socio-economic effects of these diseases through the use of information and communication technologies (ICT) and community programs. Some of its initiatives include using mobile technologies to enable home-based care, nutritional education, and skills development for disabled community members. The Living Lab faces challenges such as lack of infrastructure, connectivity and access issues, as well as social challenges like poverty and low literacy levels in the community.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Health-Lab Amsterdam is a living lab platform focused on testing and improving ICT and healthcare solutions together with users. It has three dimensions: 1) a platform where people can meet and discuss new care solutions, 2) living labs where solutions can be tested with users, and 3) new educational programs focused on implementing solutions. The living lab has apartments equipped with sensors to study user needs, concepts, and acceptance of new solutions. Students from various fields participate in minors to learn about digital health and intelligent environments.
The European Network of Living Labs (ENoLL) is a non-profit international association representing over 300 certified Living Labs across Europe. Living Labs are real-life test environments where users and producers co-create innovations. ENoLL was launched in 2006 and supports various EU initiatives related to aging well, smart cities, and future internet technologies by facilitating partnerships between its member Living Labs. ENoLL is committed to the EU Active and Assisted Living Program and plans workshops and projects to promote interoperability and gather evidence on independent living solutions.
This document summarizes the process and outcomes of the 6th Wave of the European Network of Living Labs (ENoLL). It describes how 72 proposals were submitted and evaluated by 6 teams against 20 criteria on a scale of 0-5. 46 Living Labs were ultimately selected, including 31 from EU countries and 15 non-EU members. The document provides details on the evaluation phases and typical weaknesses seen in applications. It concludes by welcoming the new members and thanking those involved in the evaluation process.
The Connected Smart Cities Network and Living Labs - Towards Horizon 2020 - K...imec.archive
The document discusses how EU Cohesion Policy supports innovation, particularly through the European Regional Development Fund (ERDF). It provides an overview of how over €86 billion was spent on research and innovation during 2007-2013 to build research capacity and infrastructure in all regions. For 2014-2020, there will be a thematic focus on research and innovation, ICT, and SME competitiveness to maximize impact. Regions will develop research and innovation strategies for smart specialisation to concentrate resources on competitive advantages. Synergies between Cohesion Policy and Horizon 2020 are aimed at supporting research and innovation from the idea stage to market.
Apollon-23/05/2012-9u30- Parallell session: Living Labs added value imec.archive
1) Living labs provide meeting places for research, development, and innovation where companies, researchers, specialists, teachers, students, and product users collaborate.
2) Demola is an innovation platform that combines student ideas with needs and support from project partners and customers, turning ideas into product and service demos.
3) Benefits of Demola include real market potential for projects, valuable experience for students, opportunity for students to start their own businesses, and license agreements or partnerships between students and project partners.
Apollon - 22/5/12 - 11:30 - Local SME's - Innovating Across bordersimec.archive
This document outlines a methodology for setting up and operating cross-border networks of living labs to support small and medium enterprises (SMEs) with innovation. It describes a multi-phase process including connecting partners, planning projects, supporting experimentation, and evaluating results. A variety of methods and tools were developed and validated through pilot projects in different domains like healthcare, energy efficiency, and manufacturing. These methods and tools are accessible through an online knowledge center to facilitate cross-border collaboration between living labs.
Apollon - 22/5/12 - 16:00 - Smart Open Cities and the Future Internetimec.archive
The document discusses Lisbon's efforts to become a smarter city through open innovation and citizen participation. It outlines challenges like economic issues but also opportunities from new technologies. Lisbon is promoting spaces and tools for public involvement, including participatory budgeting, living labs, open data, and co-working areas. It also supports entrepreneurship through initiatives like Lx Startup, Fab Lab, and Lx Academy. The city is investing in sustainable mobility and renewable energy programs. Overall, the goal is to engage citizens in developing solutions and make Lisbon a center for creativity, business, and green technology.
Apollon - 22/5/12 - 16:00 - Smart Open Cities and the Future Internetimec.archive
The document summarizes a presentation on smart cities as innovation ecosystems sustained by the future internet. Some key points:
1) Smart cities are not yet a reality, but rather an urban development strategy and vision focused on empowering citizens and creating an "urban innovation ecology."
2) The FIREBALL project aims to bring together cities, living labs, and future internet stakeholders to explore how open innovation and user participation can support experimentation and adoption of future internet technologies.
3) Case studies of smarter cities show examples of technology districts, living lab initiatives, infrastructure development, and efforts to engage citizens. However, challenges remain around skills gaps, funding, and measuring impact.
Apollon - 22/5/12 - 16:00 - Smart Open Cities and the Future Internetimec.archive
The document describes an open data app challenge organized by Open Cities. It invites developers to create apps using European open data sources that solve citizen issues. The challenge runs from February to November 2012, with a submission period in August-September and finals at the Smart City Expo in November. Top prizes include €5,000 for first place. The goal is to promote open data apps and make city living easier through collaboration across Europe.
Apollon - 22/5/12 - 16:00 - Smart Open Cities and the Future Internetimec.archive
The document describes open data platforms and sensor network platforms created by the Open Cities project. It discusses how the platforms provide open data and sensor data from multiple cities through common interfaces and tools. This allows developers to more easily access and build applications using the urban data. The platforms have seen increasing use, with thousands of data sets accessed from cities across Europe. Support is provided to developers through tutorials, code samples and documentation to help them create innovative apps using the open data.
Apollon - 22/5/12 - 11:30 - Local SME's - Innovating Across bordersimec.archive
This document discusses the transition of a large living lab called i-City in Flanders into a spin-off MVNO business. It summarizes that i-City started as a wireless city project with over 500 hotspots and 2000 test users. Some of the alfa community members who received support went on to work for the founding companies. The spin-off took the community-focused approach of i-City and applies it to their MVNO business, which has grown to over 120,000 users through testing with focus groups and an open API. The plans are to expand the business model to other European countries using the same approach of building, testing, and rebuilding with community input.
Apollon - 22/5/12 - 09:00 - User-driven Open Innovation Ecosystemsimec.archive
The document discusses the European Network of Living Labs (ENoLL), which connects over 320 Living Labs across Europe and globally. Living Labs are open innovation ecosystems that engage stakeholders to address societal challenges through user-driven collaboration. ENoLL supports its members through events, projects and services. It also works to expand globally through partnerships and regional networks. The Connected Smart Cities Network was launched to facilitate collaboration between cities on developing smart city solutions using Living Labs approaches.
Apollon - 22/5/12 - 09:00 - User-driven Open Innovation Ecosystemsimec.archive
1) The FIREBALL project coordinates and aligns approaches between future internet research, experimentation testbeds, and user-driven open innovation to promote innovation in smart cities.
2) Smart cities require three components: cities/communities to define challenges, living labs as generators of solutions developed with citizen involvement, and internet technologies as facilitators of communication and information processing.
3) Key FIREBALL activities include developing a smart city vision and cases, building smart city innovation ecosystems and networks, and coordinating medium to long term future internet research with short to medium term applied research and large scale experimentation.
Apollon - 22/5/12 - 09:00 - User-driven Open Innovation Ecosystems
Ict Sd05 I Scan Project Sabine Rotthier
1. I-Scan Project
E-government met en voor uw org@nisatie
Sabine Rotthier, Hogeschool Gent
in samenwerking met
I-Scan Project
Hogeschool Gent i.s.m. VVSG & Corve
2. Aanloop
Onderzoek Hogeschool Gent door Sabine Rotthier, Elke
Boudry en Filip De Rynck in het kader van Steunpunt
Bestuurlijke Organisatie Vlaanderen:
▫ “E-government bij lokale overheden: een verkennend onderzoek” (2005)
▫ “Diffusie van ICT in kleine Vlaamse gemeenten” (2005-2006)
▫ De I-scan in enkele Vlaamse gemeenten als pilootcase (2006-2007)
Uit onderzoek blijkt dat gemeenten
▫ vaak worstelen met de inzet van ICT binnen hun organisatie.
▫ vaak onvoldoende kennis bezitten om voor zichzelf een duidelijk
beeld te vormen waar ze met hun ICT-beleid naartoe moeten.
▫ problemen al te vaak ad hoc aanpakken
▫ een goed doordachte en gedragen strategie ontbreken.
Met andere woorden, een eigen ICT- en eGovernment beleid
op poten zetten blijkt in de praktijk een moeilijke uitdaging.
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
3. Het I-Scan traject: 3 stappen
1. Intake gesprek met enkele belangrijke personen uit de organisatie
ter kennismaking met de organisatie.
2. Workshop (8 uur) met een mix van +- 12 mensen uit de organisatie
(ICT-ers en niet ICT-ers/ managers en uitvoerenden).
▫ Individueel invullen van de O-scan
▫ A.d.h.v. stellingen discussiëren over organisatiegebonden
aandachtsgebieden gerelateerd aan ICT
▫ Besproken aandachtsgebieden zijn gebaseerd op
kwaliteitsmodellen zoals INK en CAF:
~ Leiderschap
~ Medewerkers (algemeen en I-professional)
~ Beleid en Strategie
~ Processen
~ Middelen (gegeven, toepassingen en infrastructuur)
▫ Resulteert in twee profielschetsen: Organisatie- & ICT-scan
3. Rapportering
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
4. De I-scan: 5 ontwikkelingsfasen
Fase 1: Activiteit georiënteerd
Fase 2: Proces georiënteerd
Fase 3: Systeem georiënteerd
Fase 4: Keten georiënteerd
Fase 5: Transformatie georiënteerd
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
5. Fase 1: Activiteit georiënteerd
Diensten zijn eilandjes
Automatisering van taken
Toepassingen werken naast elkaar
Geen gegevensuitwisseling over diensten
heen
ICT-dienst = technische helpdesk
Problemen worden pas opgelost wanneer ze
zich voordoen
Voorbeeld stelling Strategie en Beleid fase 1: De keuzes op
vlak van ICT zijn gebaseerd op persoonlijk initiatief van de
medewerkers van de dienst.
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
6. Fase 2: Proces georiënteerd
Processen krijgen vorm
Toepassingen worden op elkaar afgestemd
Diensten wisselen onderling gegevens uit
Focus op primaire processen
Primaire processen zijn de basisprocessen van de
organisatie. Ze vormen de bestaansreden van de
organisatie. Voorbeelden: zalenbeheer,
dienstverlening loketten, subsidies, ruimtelijke
ordening, klachtenbeheer, handhaving,
begraafplaatsen, inspectie & toezicht …
Voorbeeld stelling medewerkers fase 2: De medewerkers
begrijpen welke mogelijkheden ICT biedt bij het optimaliseren
van hun primaire processen.
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
7. Fase 3: Systeem georiënteerd
ICT ingezet om de organisatie beter te kunnen
sturen
Gegevens doordacht beheerd: éénmalige
invoer, meervoudig gebruik
Alle relevante processen zijn beschreven;
niet enkel primaire processen, maar ook
ondersteuningsprocessen
Managementinformatie beschikbaar voor sturing
Gemeentebrede, gedragen visie op ICT
Voorbeeld stelling leiderschap fase 3: De visie op ICT is
gefocust op het verbeteren van de bedrijfsvoering en staat
expliciet op de agenda van het managementteam.
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
8. Fase 4: Keten georiënteerd
Samenwerking met ketenpartners
Authentieke gegevensbronnen staan
centraal
Overleg en afspraken over gebruik
gegevens
Gemeente niet enkel afnemer, wel
actieve schakel
Voorbeeld stelling Toepassingen fase 4: Door de gehele
gemeentelijke organisatie zijn de toegepaste
softwaresystemen uniform, up-to-date en passend bij de
softwaresystemen van de partners in de keten.
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
9. Fase 5: Transformatie georiënteerd
Burger als klant beheert
eigen gegevens
Klant hoeft niet meer te
weten welke dienst /
overheidsniveau iets
voor hem doet
Voorbeeld stelling gegevens fase 5: Klanten en leveranciers
beheren hun gegevens in digitale kluizen.
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
11. Resultaten voor de gemeente
Inzicht krijgen in ontwikkelingsniveau op vlak van ICT
Aantonen van knelpunten & sterktes en zwaktes
Afstemming tot stand brengen tussen organisatie en ICT
Vergroten van het draagvlak voor ICT
Formuleren van aanbevelingen
→ Basis voor ICT-beleidsplan
Bij herhaling na x aantal jaar: zicht op evolutie
De methodiek van de I-Scan maakt het mogelijk om op een
gestructureerde manier de stand van zaken inzake ICT in
kaart te brengen en duidelijke krijtlijnen voor de toekomst uit
te tekenen. Op die manier slaagt de organisatie er zelf in
om haar ICT-beleid te ontdoen van de mystificatie die vaak
rond technologie hangt.
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
12. I-Scan Project
In samenwerking met VVSG en Corve zal de Hogeschool Gent over
een periode van 2 jaar 50 scans uitvoeren in Vlaamse gemeenten
(cofinanciering Vlaamse overheid en deelnemende gemeente).
September 2007: start I-Scan project in Vlaanderen
▫ Vertaling van het instrument naar de Vlaamse context
▫ Uitvoering scan bij inmiddels 5 gemeenten
▫ Nog 22 gemeenten gepland t.e.m. september 2008
▫ Nog 23 plaatsen vrij vanaf oktober 2008
Meer info:
▫ www.iscan.be
▫ elke.boudry@hogent.be,
▫ sarah.janssens@hogent.be,
▫ herman.callens@vvsg.be
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
13. Enkele eerste overkoepelende
vaststellingen
Niet enkel kleine gemeenten ploeteren bij het ontwikkelen van
eGovernment.
De secretaris dient een goed zicht te hebben op de organisatie en
de processen binnen de organisatie (inclusief raakvlakken tussen de
diensten). Kennis van de organisatie primeert op technologische
kennis.
Interne communicatie over lopende en toekomstige ICT-projecten is
vaak een struikelblok.
Gemeenten zijn nog in een zoektocht naar het invulling geven van
het managementteam. Inzet van ICT komt hier in de meeste
gemeenten nauwelijks aan bod.
De organisatiecultuur beïnvloedt sterk het hele ontwikkelingsproces
van eGovernment. De knelpunten zetten zich hier door.
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve
14. Enkele reacties als afsluiter
“We zijn een beetje met de neus op de feiten gedrukt. Maar met
deze I-Scan kunnen we nu écht aan de slag. Hiermee kunnen we
naar buiten stappen. En ook naar het bestuur. Hier is écht iets
gebeurd!”
“Met dank voor de vlugge afwerking en de professionele aanpak.
Voor mij is het rapport een trigger om de organisatieontwikkeling
nieuw leven in te blazen.”
“Ikzelf vind dit rapport de ideale leidraad voor de uitstippeling van
het ICT-beleid doorheen de komende maanden/jaren…”
“Als nieuwe werknemer is het ook zéér handig dat de
tekortkomingen niet alleen door mij naar boven worden gehaald,
maar dat die ook nog allemaal eens terug te vinden zijn in dit
rapport.”
I-Scan Project 26/02/2008
Hogeschool Gent i.s.m. VVSG & Corve