A Real-World Experimentation Platform

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Ben Kröse is professor at the HvA University of Applied Sciences in Amsterdam, and professor at the University of Amsterdam

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A Real-World Experimentation Platform

  1. 1. HEALTH-LAB AMSTERDAMA REAL-WORLD EXPERIMENTION PLATFORM
  2. 2. THE WAY WE INNOVATE IS CHANGING • SERVICE INNOVATION • USER INVOLVEMENT •OPEN INNOVATION 2
  3. 3. THIS REQUIRES A NEW RESEARCHMETHODOLOGYA LIVING LAB IS:• An R&D environment in the real world• Where users and stakeholders are exposed to and involved in novel (ICT) solutions• For longterm experiments• For evaluation of new developments, as well as exploration & discovery of new possibilities 3
  4. 4. THIS REQUIRES A NEW RESEARCHMETHODOLOGYIT NEEDS:• A physical set-up (building, part of the city,..)• An (ict) infrastructure• Access to end users• User-centered design and co-creation methods• Willingness to collaborate• Measurement tools• Long-lasting commitment 4
  5. 5. THREE DIMENSIONS• A PLATFORM ON ICT & HEALTHCARE WHERE PEOPLE MEET, DISCUSS AND SHARE KNOWLEDGE OF NEW SOLUTIONS IN CARE;• LIVING LABS, WERE NEW SOLUTIONS CAN BE TESTED AND IMPROVED, TOGETHER WITH USERS;• THE SET UP OF NEW EDUCATIONAL PROGRAMMES FOCUSED ON THE IMPLEMENTATION OF THESE NEW SOLUTIONS.
  6. 6. PLATFORM• CARE ORGANIZATIONS• RESERACH AND EDUCATION• REGION
  7. 7. LIVING LAB ‘DE KEYZER’
  8. 8. LIVING LAB• HOMES EQUIPPED WITH SENSORS: • 3 appartment in ‘de Keyzer’ • 5 appartment in ‘Naarderheem’ • 5 appartment in ‘de Funen’
  9. 9. LIVING LAB• USER STUDIES ON NEEDS, CONCEPTS AND ACCEPTANCE
  10. 10. EDUCATION• MINOR ‘DIGITAL HEALTH AND WELLBEING’ • 10 students from technology, nursing, occupational therapy and physiotherapy• MINOR ‘INTELLIGENT ENVIRONMENTS’ • 20 students from media, interaction and computer science
  11. 11. Multidisciplinary programme: ‘Digital Health and Wellbeing’
  12. 12. CONCLUSIONS• DESIGNING INNOVATIVE CARE SOLUTIONS REQUIRES CLOSE COLLABORATION OF ALL STAKEHOLDERS• ITERATIVE, USER-CENTERED DESIGN IS CENTRAL IN NEW SERVICES• LIVING LABS PROVIDE AN EXCELLENT OPPORTUNITY TO TEST PROTOTYPES IN AN EARLY STAGE INVOLVING REAL USERS;• STUDENTS CAN BE INVOLVED AND LEARN ALL ITERATIONS OF THE DESIGN PROCESS

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