Grounded Communications - Communicating in a Crisis - 24 May 2016Russell_Kennedy
Grounded Communications Director Ingrid Svendsen explains how to handle internal and external communications during a crisis. This includes how to manage critical incidents such as deaths or major injury; sensitive divestment or other change management processes; Coronial Inquests and other legal Proceedings, and serious staff or executive misconduct.
Rewriting the Crisis Handbook for SocialMichael Stern
Shared during Social Media Week, September 2013. During this workshop, we revisited recent issues that hit brands in the social space, and how the organizations reacted. Together we played out some of the better practices being implemented by today’s engagement experts and challenged conventional thinking in the process. Community managers on the front lines of automotive, consumer lifestyle, hospitality and consumer packaged goods conversations helped to deconstruct and debate these cases with participation from the audience. And, in the process, better prepared all of us for the next time a crisis hits.
Grounded Communications - Communicating in a Crisis - 24 May 2016Russell_Kennedy
Grounded Communications Director Ingrid Svendsen explains how to handle internal and external communications during a crisis. This includes how to manage critical incidents such as deaths or major injury; sensitive divestment or other change management processes; Coronial Inquests and other legal Proceedings, and serious staff or executive misconduct.
Rewriting the Crisis Handbook for SocialMichael Stern
Shared during Social Media Week, September 2013. During this workshop, we revisited recent issues that hit brands in the social space, and how the organizations reacted. Together we played out some of the better practices being implemented by today’s engagement experts and challenged conventional thinking in the process. Community managers on the front lines of automotive, consumer lifestyle, hospitality and consumer packaged goods conversations helped to deconstruct and debate these cases with participation from the audience. And, in the process, better prepared all of us for the next time a crisis hits.
Presentation in Washington DC for Higher education professionals on the importance of social media and reputation management. Presented with Lori Croy of the University of M
Social Media Creates Greater Hype on Maggi CrisisSimplify360
After being found guilty of using high amounts of lead and MSG in their noodles, Nestle's Maggi is now off every shops shelves in India. This crisis has led to over 4 lakh conversations on various social media channels, over a period of few days.
Simplify360 took a deeper look into the situation and found few interesting facts about the reaction Maggi generated on social media over the past few days. While it is sad that the kid's as well as mom's favorite noodles will no longer be available, is this really being accepted by the masses? Let's find out
Bad things happen; however, many organizations have not prepared a crisis communications plan.
How hard is it to prepare a custom crisis communications plan? What goes into a crisis communications plan? What is the difference between a crisis communications plan and an emergency action plan? What do you need to be ready for?
Answering these questions is easier now than during a crisis. This presentation outlines key things you should do to prepare for all types of potential crises and provides a simple action plan towards completing a preliminary crisis communications plan.
3 Things Every Sales Team Needs to Be Thinking About in 2017Drift
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
The event will feature Senior ICT expert of DAI, Jessica Heinzelman, to do a talk on practical examples of mobile technologies in development. Come learn about Jessica and DAI’s work helping development projects and CSOs utilize ICT to improve the impact and scale of their work. She will share the process she takes to design effective projects through practical examples including providing legal information to 700,000 women and girls in Sierra Leone, using SMS to provide civic education and prevent conflict in Kenya, designing a biosecurity in Indonesia, and using mobiles to collect data with greater accuracy and efficiency.
Speaker Bio: Jessica Heinzelman is a Senior ICT Specialist with DAI. Jessica leverages her expertise in information communication technologies (ICTs), strategic design, partnerships and project management to advance international development objectives through contextually appropriate strategies and technology innovations. She has worked in Kenya, Nigeria, Tunisia, Burundi, South Africa, Jordan, Zambia, Afghanistan, Zimbabwe, Cambodia, Sierra Leone and Pakistan and traveled to over 33 countries globally. Ms. Heinzelman holds a Master of Arts in Law & Diplomacy from the Fletcher School at Tufts University.
Social Media, Crisis Communication and Emergency Management: Leveraging Web 2...Connie White
Detailing guidelines and safe practices for using social media across a range of emergency management applications‚ Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies supplies cutting-edge methods to help you inform the public‚ reduce information overload‚ and ultimately‚ save more lives.
Introduces collaborative mapping tools that can be customized to your needs
Explores free and open-source disaster management systems‚ such as Sahana and Ushahidi
Covers freely available social media technologies—including Facebook‚ Twitter‚ and YouTube
Creating a substance abuse communications strategy on a tight budgetErin Norvell
Substance abuse is a complex public health issue that leaves many of today’s community organizations struggling and overwhelmed. With more Americans dying each year from drug overdoses than motor vehicle crashes, there’s a huge need for policy and communication teams to affect change at the local level. However, too often tight budgets lead to generalized messaging and outreach tactics. While initially appealing, the approach of reaching as many people as possible often lacks the message tailoring strategies needed to elicit behavior change. Developing an effective communication strategy can be challenging for anyone, especially community organizations working with limited planning and implementation budgets.
This presentation is an excerpt of the full training and provides an overview of the key steps in developing a substance abuse communication strategy.
For more from Digital Edge Communications, visit our website: www.digitaledgecommunications.us
Presentation in Washington DC for Higher education professionals on the importance of social media and reputation management. Presented with Lori Croy of the University of M
Social Media Creates Greater Hype on Maggi CrisisSimplify360
After being found guilty of using high amounts of lead and MSG in their noodles, Nestle's Maggi is now off every shops shelves in India. This crisis has led to over 4 lakh conversations on various social media channels, over a period of few days.
Simplify360 took a deeper look into the situation and found few interesting facts about the reaction Maggi generated on social media over the past few days. While it is sad that the kid's as well as mom's favorite noodles will no longer be available, is this really being accepted by the masses? Let's find out
Bad things happen; however, many organizations have not prepared a crisis communications plan.
How hard is it to prepare a custom crisis communications plan? What goes into a crisis communications plan? What is the difference between a crisis communications plan and an emergency action plan? What do you need to be ready for?
Answering these questions is easier now than during a crisis. This presentation outlines key things you should do to prepare for all types of potential crises and provides a simple action plan towards completing a preliminary crisis communications plan.
3 Things Every Sales Team Needs to Be Thinking About in 2017Drift
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
The event will feature Senior ICT expert of DAI, Jessica Heinzelman, to do a talk on practical examples of mobile technologies in development. Come learn about Jessica and DAI’s work helping development projects and CSOs utilize ICT to improve the impact and scale of their work. She will share the process she takes to design effective projects through practical examples including providing legal information to 700,000 women and girls in Sierra Leone, using SMS to provide civic education and prevent conflict in Kenya, designing a biosecurity in Indonesia, and using mobiles to collect data with greater accuracy and efficiency.
Speaker Bio: Jessica Heinzelman is a Senior ICT Specialist with DAI. Jessica leverages her expertise in information communication technologies (ICTs), strategic design, partnerships and project management to advance international development objectives through contextually appropriate strategies and technology innovations. She has worked in Kenya, Nigeria, Tunisia, Burundi, South Africa, Jordan, Zambia, Afghanistan, Zimbabwe, Cambodia, Sierra Leone and Pakistan and traveled to over 33 countries globally. Ms. Heinzelman holds a Master of Arts in Law & Diplomacy from the Fletcher School at Tufts University.
Social Media, Crisis Communication and Emergency Management: Leveraging Web 2...Connie White
Detailing guidelines and safe practices for using social media across a range of emergency management applications‚ Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies supplies cutting-edge methods to help you inform the public‚ reduce information overload‚ and ultimately‚ save more lives.
Introduces collaborative mapping tools that can be customized to your needs
Explores free and open-source disaster management systems‚ such as Sahana and Ushahidi
Covers freely available social media technologies—including Facebook‚ Twitter‚ and YouTube
Creating a substance abuse communications strategy on a tight budgetErin Norvell
Substance abuse is a complex public health issue that leaves many of today’s community organizations struggling and overwhelmed. With more Americans dying each year from drug overdoses than motor vehicle crashes, there’s a huge need for policy and communication teams to affect change at the local level. However, too often tight budgets lead to generalized messaging and outreach tactics. While initially appealing, the approach of reaching as many people as possible often lacks the message tailoring strategies needed to elicit behavior change. Developing an effective communication strategy can be challenging for anyone, especially community organizations working with limited planning and implementation budgets.
This presentation is an excerpt of the full training and provides an overview of the key steps in developing a substance abuse communication strategy.
For more from Digital Edge Communications, visit our website: www.digitaledgecommunications.us
Social Media - A Connected Way of Life: Lessons from using social media to ad...Sarah Amani
The role of social media in enhancing connection and communities has been under question for some time. Using several case studies, a case is made to improve the digital literacy and social media capabilities of healthcare staff in order to amplify their effect and impact.
Research defining communication overload. Team of UT Austin, Moody College of Communication undergraduate students, graduate students and faculty recently published this research. It appears in Communication Theory and it highlights the central role that other people play in how we feel overloaded communicatively. This is a highlight of our major findings.
Social Media, Medicine and Health Literacy: Chronic Disease PreventionCameron Norman
A presentation made to the International Roundtable on Health Literacy and Chronic Disease Management held in Vancouver, BC from May 1-4th and sponsored by the Peter Wall Centre for Advanced Studies.
Big Data Hubris: Limitations in Aggregating Uber and Google DataTom Weinandy
Big data hubris is the belief that big data sets are a substitute for, rather than a supplement to, traditional data collection and analysis. Thomas will share how his understanding of big data has evolved during his economics research and why 273 million Uber trips is not considered “big” enough. He will also discuss lessons learned from the rise and fall of Google Flu Trends.
Is a Recession Coming? The Good, the Bad and the Ugly of Economic TrendsTom Weinandy
There has been a lot of recent chatter by journalists, academics and businesses as to whether the next recession is imminent. But what does the data say? This session will analyze current trends that show both positive and negative signals on the strength and direction of the U.S. economy. It will also discuss the risks that could trigger a downturn. You will leave with a better understanding of how to interpret the economic trends reported in business news.
risis mapping is a new field of study that uses modern technology to analyze the combination of time, location and content. According to a prominent blog about crisis mapping entitled iRevolution by Patrick Meier, it is where “[s]cholars, practitioners, and communities alike are working together to create, analyze, visualize and use real-time data for humanitarian response and post-conflict reconstruction and development (Meier, “Proposing” 2009).” This combination of theory and application for social benefit gives crisis mapping the opportunity to create substantial change when addressing crises.
This poster was prepared for the 2011 Celebration of Scholarship at John Carroll University.
A major in Social Entrepreneurship teaches students to think critically and creatively, identifying innovative opportunities that solve social problems. It utilizes entrepreneurial principles to organize, create, and manage purpose-driven ventures that create a positive change for society. Social Entrepreneurs are self-motivated individuals that strive toward the risky pursuit of an articulated mission.
See the proposal here: http://www.slideshare.net/TomWeinandy/major-in-social-entrepreneurship-proposal
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
12. “The SMS [text messages] warned
us…be vigilant…so everyone was
prepared”
“Some [messages] were inciting…I guess
they were drafted by an organized lot of
people, just to scare people”
“The SMS [text] message was used to
actually mobilize people and collect them
in the usual places of meetings. This is
where they were given the weapons…”
14. CURRENT LOCATIONS
Over 65,000 users registered on SNA-K
Korogocho
Baba Dogo
Mathare
Huruma
Kariobangi North
Dandora
Kamukunji
Narok County
Burnt Forest
Eldoret
Nakuru
Sotik
Transmara West
15. Goal: To create a dependable behavior change communications model that provides Sisi Ni Amani
with effective violence prevention and intervention messaging.
Process:
FOCUS
GROUPS
CO-CREATION
DRIVERS ANALYSIS
30+ hours of focus
groups with all key
target audiences.
Co-creation of messaging
with research participants
through situation
simulations.
Narrative data analysis of the
patterned behavioral barriers and
drivers for each audience
segment.
LEARNINGS
MODEL
DEVELOPMENT
Post-campaign
deeper research on
behavioral drivers.
Application of messaging
output into behavior change
communications model
(SMS software).
MESSAGING
REFINEMENT
Refinement of messaging
based on (1) identified drivers;
(2) risk management criteria;
(3) situation and segment
targeting.
17. Did you ever forward
a SNA-K message?
Did you ever
have a
conversation
about a SNA-K
message?
Survey taken about SMS during the election period Sample Size = 7,350
18. 92% of subscribers said SNA-K’s text
messages had a positive impact on
preventing violence in their community
Survey taken about SMS during the election
period Sample Size = 7,350
19. “People were afraid to commit violence
because thought the messages meant
they were being watched.”
“The messages made me relax even in the
midst of the violence that was
happening…I still felt like someone was in
control and watching and I knew things
would be okay in the end after reading the
message.”
20. Lessons
•
•
•
•
Not every message is right for an SMS
More messages can mean less impact
Targeting is key
Combination of traditional/mobile
communication is essential
• Effective collaboration with relevant
response actors is required
21. Challenges for the future
• Long-term engagement
• Refining feedback loops for scale while
maintaining quality
• Better timing & targeting of messages
• Measuring impact
• More collaborative work
26. Challenges;
resources,
coverage,
technology,
competing
interests
Lessons;
Power of
partnerships
Strength of
information &
technology
(+tive & -tive)
Inclusivity and
participation at
the local level
Trust is key
Way forward;
Policy and
coordination
Gender and
EWER
Technology
for EWER
Linkage btwn
EW & ER
Risk
management
Say how people reported sending messages to stop rumors, prevent violence, congratulate people for being peaceful, encourage patience, and educate their communities
“people were afraid to commit violence because they thought the messages meant they were being watched”