The document describes a customer portal that provides (1) secured online access to data and service information, (2) a tool that supports the standard service delivery process, and (3) real-time work order management including status updates. It allows customers to manage service requests, view status updates, and access reports on performance, costs and compliance. The portal uses encryption and access controls to securely store and transmit customer information.
This document summarizes a webinar about Sage Inventory Advisor. It discusses what Sage Inventory Advisor is, how it works, its benefits for customers, and pricing details. Sage Inventory Advisor is a cloud-based solution that integrates with Sage ERP systems to help optimize inventory levels, decrease costs, and improve customer service. It addresses key questions around what needs attention today and what to order. The webinar also provided a demonstration of the software and examples of customers using Sage Inventory Advisor.
This document outlines a project to improve new service connection (NSC) installations within 72 hours in Ujjain City. The current rate of NSC installations completed within 72 hours is only 55% as of May 2015. The goal is to improve this rate to 85% by July 30, 2015. Key aspects of the project include identifying causes of delays, developing an action plan to address causes like premises not being ready and material availability issues, implementing solutions like automated barcode scanning for meter tracking, and monitoring the critical-to-quality metric of installations within 72 hours to ensure the goal is met. The project team expects the improvements to increase revenue by adding more customers to the network more quickly.
How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...SafetyChain Software
Learn why Grupo Navis selected SafetyChain to handle a digital transformation that powers quality programs, operations, customer complaints, and continuous improvement.
How to save time and money with Versiondog - the
change management system for automated
environments.
Are you ready to radically reduce the risk of
production loss and damage to assets in your
business while making it a safer place to work for
your staff?
How Citrix Manages Change in a Multi-App, Multi-Device, Hybrid Cloud WorldWorksoft
How Citrix validates end-to-end business processes with Worksoft automation software to save time and money – all while improving the quality of enterprise systems.
Originally presented by Moazzam Naim at SAP TechEd && d-code 2014 Las Vegas.
Odoo Experience 2018 - How a Feedback Loop Helps to Fine-Tune Your Manufactu...ElínAnna Jónasdóttir
This document discusses Odoo's quality control app, which allows companies to improve processes and products through a feedback loop. It introduces control points to define quality checks, which generate quality alerts if issues arise. These can then be analyzed through reporting to fine-tune the manufacturing line over time. The five-step process involves setting up control points, performing checks, creating alerts, and analyzing results for continuous improvement.
Boosting Automation Coverage for JDA, Manhattan, and SAP at a National RetailerWorksoft
Originally presented at the 2015 Worksoft Customer Conference in Dallas, Texas
One of North America’s largest food and pharmacy retailers turned to automation to boost efficiencies and quality. With Worksoft they managed to increase QA coverage for nearly 700 end-to-end business processes, reduce regression testing timelines, and reduce costs by eliminating labor with automation.
This document summarizes a webinar about Sage Inventory Advisor. It discusses what Sage Inventory Advisor is, how it works, its benefits for customers, and pricing details. Sage Inventory Advisor is a cloud-based solution that integrates with Sage ERP systems to help optimize inventory levels, decrease costs, and improve customer service. It addresses key questions around what needs attention today and what to order. The webinar also provided a demonstration of the software and examples of customers using Sage Inventory Advisor.
This document outlines a project to improve new service connection (NSC) installations within 72 hours in Ujjain City. The current rate of NSC installations completed within 72 hours is only 55% as of May 2015. The goal is to improve this rate to 85% by July 30, 2015. Key aspects of the project include identifying causes of delays, developing an action plan to address causes like premises not being ready and material availability issues, implementing solutions like automated barcode scanning for meter tracking, and monitoring the critical-to-quality metric of installations within 72 hours to ensure the goal is met. The project team expects the improvements to increase revenue by adding more customers to the network more quickly.
How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...SafetyChain Software
Learn why Grupo Navis selected SafetyChain to handle a digital transformation that powers quality programs, operations, customer complaints, and continuous improvement.
How to save time and money with Versiondog - the
change management system for automated
environments.
Are you ready to radically reduce the risk of
production loss and damage to assets in your
business while making it a safer place to work for
your staff?
How Citrix Manages Change in a Multi-App, Multi-Device, Hybrid Cloud WorldWorksoft
How Citrix validates end-to-end business processes with Worksoft automation software to save time and money – all while improving the quality of enterprise systems.
Originally presented by Moazzam Naim at SAP TechEd && d-code 2014 Las Vegas.
Odoo Experience 2018 - How a Feedback Loop Helps to Fine-Tune Your Manufactu...ElínAnna Jónasdóttir
This document discusses Odoo's quality control app, which allows companies to improve processes and products through a feedback loop. It introduces control points to define quality checks, which generate quality alerts if issues arise. These can then be analyzed through reporting to fine-tune the manufacturing line over time. The five-step process involves setting up control points, performing checks, creating alerts, and analyzing results for continuous improvement.
Boosting Automation Coverage for JDA, Manhattan, and SAP at a National RetailerWorksoft
Originally presented at the 2015 Worksoft Customer Conference in Dallas, Texas
One of North America’s largest food and pharmacy retailers turned to automation to boost efficiencies and quality. With Worksoft they managed to increase QA coverage for nearly 700 end-to-end business processes, reduce regression testing timelines, and reduce costs by eliminating labor with automation.
This document discusses various solutions from Decide4Action to automate production and quality processes. It summarizes:
1) Production line monitoring solutions that automatically capture key performance indicators to improve analysis of downtime, changeovers, and OEE. This creates real-time feedback and historical data.
2) Lab data management solutions that centralize testing data and documentation for traceability. It alerts managers to out-of-specification results and facilitates SPC analysis.
3) Compliance management suites that digitize forms, approval processes, and document management for increased efficiency and compliance through automated tasks.
Management of Scaffolding requests, their approval, production and material inventory effectively and efficiently. System supports the full cycle of scaffolding management and comes with a customized work-flow to validate steps to promote safe working practices.
Scaffolding Management Software controls the sequence of status changes a request is moved through during its lifecycle with its flow-engine. The software provides facility to authorized parties to mention all necessary procedures and authorization are completed before moving to the next stage in the sequence.
One can put forward an easy communication, collaboration and
tracking of complete scaffold life cycle through ASK-EHS Scaffolding Management Software
This document discusses managing digital risk through intelligent automation. By 2020, 60% of digital businesses will experience a major service failure due to an inability to manage risk from new technologies. Digital risk includes more than just security - it also includes ensuring business processes can adapt to changing needs. Intelligent automation can help by deploying digital labor at scale to automatically test end-to-end business processes under various conditions like different countries, sites, or product lines. This allows issues to be found through continuous testing before users encounter problems. The document concludes with an offer for a demonstration of Worksoft's intelligent automation capabilities.
Odoo Experience 2018 - Speed Up Credit Collection with Automated Follow-UpsElínAnna Jónasdóttir
During this talk, we will see how the automated follow-ups evolved to be even more user-friendly with a brand new view, new functionalities and a new integration possibility.
The document discusses achieving excellence in electrical maintenance through a comprehensive approach. It outlines several key aspects: conducting independent periodic inspections to prevent issues like superficial inspections or poor workmanship; scheduling work efficiently using inspection reports and rates; properly assessing contractors; keeping detailed records in a secure online workspace; and performing post-inspections and quality assurance checks of completed work. Case studies provide examples of assisting social landlords and housing associations with implementing this approach.
Dow Chemical Achieves Higher Quality with Less Effort Through AutomationWorksoft
Originally presented at the 2015 Worksoft Customer Conference in Dallas, Texas.
Dow Chemical delivers a range manufactured products in chemicals, electronics, water, coating, packaging, agriculture and more. As a complex enterprise with over 6,000 products manufactured in 36 counties in hundreds of locations, Dow relies on a variety of enterprise applications to support their business processes. This presentation will review how Dow’s use of automation with Worksoft Certify® to ensure all business processes work from end-to-end.
Jared Amato - Six Sigma Green Belt ReportingJared Amato
This document summarizes a project to reduce travel time in a warehouse in order to improve on-time shipping performance. The project team analyzed data on travel distances, order volumes, and late order reasons. They redesigned warehouse layout and item locations to reduce average travel by 56%, cutting late deliveries attributed to travel from 28% to 15%. The changes are expected to save over $87,000 over five years. Ongoing monitoring of top products will help maintain the benefits from the new layout.
CenturyLink's Game-Changing Strategies for Increasing Project QualityWorksoft
CenturyLink uses high-velocity business process testing and functional test automation to improve the quality and speed of their SAP projects. They reduced system upgrade test cycles from a month to a week and uncovered more defects before production. CenturyLink built over 200 automated regression tests for key areas like HR, finance, and materials management. This allowed them to cut testing time in half, improve quality standards, and free up analysts for higher-value work.
Stop manual testing: Take your weekends back! Worksoft
Manual testing takes time and manually validating data is error prone. It means doing the same repetitive task over and over and for many people it's not their day job. Discover your business processes, find the real end-to-end workflow and ensure that every business process works as planned with Worksoft Automation.
This document discusses disaster recovery best practices from Plan B Disaster Recovery Ltd. It emphasizes the importance of testing disaster recovery plans regularly, as most failures occur during initial tests. It also recommends automating recovery plans as much as possible and prioritizing a fast recovery time. The document discusses how Plan B's pre-recovery service can provide a tested hot standby system to enable recovery within minutes at a lower cost than traditional disaster recovery methods. It provides two case studies where Plan B's pre-recovery system successfully enabled fast recovery and minimal business disruption following an IT disaster.
Is your Baggage Handling System an Asset or a Liability? Best Practices in BH...Lim Yi
Does your Baggage Handling System give you issues such as high cost of maintenance, frequent breakdowns and mishandled baggage? This presentation gives you 10 tips to reduce these issues.
How Can Test Automation Validate the End-to-End Business Process to Help Ensu...Worksoft
Metso is realizing 97% time savings over manual approaches to quality assurance with automated end-to-end business process validation with Worksoft.
Originally presented by Krista Männistö of Metso and Rich Lock of Worksoft.
Find more details on our blog: https://www.worksoft.com/how-metso-is-realizing-97-time-savings-over-manual-approaches-to-quality-assurance
The document summarizes insights from a visit to a Daimler truck service center. It identifies pain points for technicians including lengthy diagnostic times, parts shortages, and delays waiting for customer approval. It then proposes solutions like a voice-activated diagnostic tool that uses past data to reduce diagnostic steps and predict needed parts. This would streamline the process, saving technicians time and allowing faster customer approvals. An implementation timeline and financial projections are presented, estimating customer cost savings from reduced downtimes and additional revenue for Daimler from improved process efficiency.
CEA has launched VERICEA Apparel Productivity & Defect Tracking Tool (in late 2016) for Garments manufacturing companies to improve their operational efficiency and for the management team to learn and take / implement corrective actions as per the current trends and productivity outcome at their factory floors
We had created the POC for enabling DevOps capabilities of Team Foundation Server (TFS) through creation of automated builds, testing and release management. In addition to this, we have also demonstrated the steps for controlling TFS activities with voice interactions through Amazon Alexa. All the existing features/benefits of DevOps can be extended to Voice Interface which can provide a User-friendly easy interface and can fetch you all required information in NO TIME.
Sage 100: Enabling Your Team to Work Remotely with the Impact from COVID-19 &...Net at Work
This webinar covered planning and working remotely due to COVID-19. The presentation was about 1 hour long and covered security and separation of duties in Sage 100, automated processes, payroll changes for the new tax rules, business insights reporting, and cloud hosting options for Sage 100. Attendees were encouraged to type any questions into the questions box. Contact information was provided for follow up.
- The webinar covered dashboards and metrics for measuring the "Perfect Order" in a supply chain using the FusionOps solution.
- Core metrics like inventory shortages, on-time in full delivery, and fill rates directly impact customer satisfaction and revenue. Supporting metrics include lead times, demand variation, and inventory levels.
- Traditional challenges include a lack of visibility, outdated information from limited reports, and heavy reliance on IT for data and changes. The FusionOps solution provides flexible dashboards that can integrate multiple data sources with minimal IT involvement.
Test Automation in Business and Enterprise Digital StrategiesWorksoft
The document discusses automation in digital strategy and test automation. It provides an overview of when and how to automate, as well as the business benefits of test automation. An example is given of Metso's test automation project using Worksoft Certify and SAP Solution Manager, which automated 135 end-to-end processes. Metso achieved cost savings and improved release schedules through increased testing frequency and reduced manual testing hours. Test automation was also beneficial for Metso's SAP HANA migration project.
SAP for SCM OTIF Improvement Project-ExternalAndrew Si
This project aims to improve planning, scheduling, and on-time delivery for key accounts at Plant 123. The project will use SCOR methodology and lean tools to identify gaps in the order-to-cash process that cause delays. Specifically, it will review front-end planning/scheduling and shop floor execution to boost on-time-in-full delivery rates. Four key areas (Xs) were identified as impacting on-time delivery: 1) production order planning, 2) scheduling and implementation, 3) throughput of constrained work centers, and 4) raw material availability. The project will measure and improve these areas over multiple phases to close gaps and meet on-time delivery goals of 98% for Account A and 95%
Have you tried to lean your IT Service Management? by Daniel BrestonInstitut Lean France
Workshop: IT going slow, reputation poor, service partners not delivering? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless.
Any of this sound familiar?
ITIL® or COBIT ® are the standard frameworks IT introduces but these seem to add burden and waste. What I did was lean my ITSM processes but first I leaned my IT people (within IT, partners and business stakeholders). A presentation by Daniel Breston at the Lean IT Summit 2015.
More Lean and IT on www.lean-it-summit.com
This document discusses various solutions from Decide4Action to automate production and quality processes. It summarizes:
1) Production line monitoring solutions that automatically capture key performance indicators to improve analysis of downtime, changeovers, and OEE. This creates real-time feedback and historical data.
2) Lab data management solutions that centralize testing data and documentation for traceability. It alerts managers to out-of-specification results and facilitates SPC analysis.
3) Compliance management suites that digitize forms, approval processes, and document management for increased efficiency and compliance through automated tasks.
Management of Scaffolding requests, their approval, production and material inventory effectively and efficiently. System supports the full cycle of scaffolding management and comes with a customized work-flow to validate steps to promote safe working practices.
Scaffolding Management Software controls the sequence of status changes a request is moved through during its lifecycle with its flow-engine. The software provides facility to authorized parties to mention all necessary procedures and authorization are completed before moving to the next stage in the sequence.
One can put forward an easy communication, collaboration and
tracking of complete scaffold life cycle through ASK-EHS Scaffolding Management Software
This document discusses managing digital risk through intelligent automation. By 2020, 60% of digital businesses will experience a major service failure due to an inability to manage risk from new technologies. Digital risk includes more than just security - it also includes ensuring business processes can adapt to changing needs. Intelligent automation can help by deploying digital labor at scale to automatically test end-to-end business processes under various conditions like different countries, sites, or product lines. This allows issues to be found through continuous testing before users encounter problems. The document concludes with an offer for a demonstration of Worksoft's intelligent automation capabilities.
Odoo Experience 2018 - Speed Up Credit Collection with Automated Follow-UpsElínAnna Jónasdóttir
During this talk, we will see how the automated follow-ups evolved to be even more user-friendly with a brand new view, new functionalities and a new integration possibility.
The document discusses achieving excellence in electrical maintenance through a comprehensive approach. It outlines several key aspects: conducting independent periodic inspections to prevent issues like superficial inspections or poor workmanship; scheduling work efficiently using inspection reports and rates; properly assessing contractors; keeping detailed records in a secure online workspace; and performing post-inspections and quality assurance checks of completed work. Case studies provide examples of assisting social landlords and housing associations with implementing this approach.
Dow Chemical Achieves Higher Quality with Less Effort Through AutomationWorksoft
Originally presented at the 2015 Worksoft Customer Conference in Dallas, Texas.
Dow Chemical delivers a range manufactured products in chemicals, electronics, water, coating, packaging, agriculture and more. As a complex enterprise with over 6,000 products manufactured in 36 counties in hundreds of locations, Dow relies on a variety of enterprise applications to support their business processes. This presentation will review how Dow’s use of automation with Worksoft Certify® to ensure all business processes work from end-to-end.
Jared Amato - Six Sigma Green Belt ReportingJared Amato
This document summarizes a project to reduce travel time in a warehouse in order to improve on-time shipping performance. The project team analyzed data on travel distances, order volumes, and late order reasons. They redesigned warehouse layout and item locations to reduce average travel by 56%, cutting late deliveries attributed to travel from 28% to 15%. The changes are expected to save over $87,000 over five years. Ongoing monitoring of top products will help maintain the benefits from the new layout.
CenturyLink's Game-Changing Strategies for Increasing Project QualityWorksoft
CenturyLink uses high-velocity business process testing and functional test automation to improve the quality and speed of their SAP projects. They reduced system upgrade test cycles from a month to a week and uncovered more defects before production. CenturyLink built over 200 automated regression tests for key areas like HR, finance, and materials management. This allowed them to cut testing time in half, improve quality standards, and free up analysts for higher-value work.
Stop manual testing: Take your weekends back! Worksoft
Manual testing takes time and manually validating data is error prone. It means doing the same repetitive task over and over and for many people it's not their day job. Discover your business processes, find the real end-to-end workflow and ensure that every business process works as planned with Worksoft Automation.
This document discusses disaster recovery best practices from Plan B Disaster Recovery Ltd. It emphasizes the importance of testing disaster recovery plans regularly, as most failures occur during initial tests. It also recommends automating recovery plans as much as possible and prioritizing a fast recovery time. The document discusses how Plan B's pre-recovery service can provide a tested hot standby system to enable recovery within minutes at a lower cost than traditional disaster recovery methods. It provides two case studies where Plan B's pre-recovery system successfully enabled fast recovery and minimal business disruption following an IT disaster.
Is your Baggage Handling System an Asset or a Liability? Best Practices in BH...Lim Yi
Does your Baggage Handling System give you issues such as high cost of maintenance, frequent breakdowns and mishandled baggage? This presentation gives you 10 tips to reduce these issues.
How Can Test Automation Validate the End-to-End Business Process to Help Ensu...Worksoft
Metso is realizing 97% time savings over manual approaches to quality assurance with automated end-to-end business process validation with Worksoft.
Originally presented by Krista Männistö of Metso and Rich Lock of Worksoft.
Find more details on our blog: https://www.worksoft.com/how-metso-is-realizing-97-time-savings-over-manual-approaches-to-quality-assurance
The document summarizes insights from a visit to a Daimler truck service center. It identifies pain points for technicians including lengthy diagnostic times, parts shortages, and delays waiting for customer approval. It then proposes solutions like a voice-activated diagnostic tool that uses past data to reduce diagnostic steps and predict needed parts. This would streamline the process, saving technicians time and allowing faster customer approvals. An implementation timeline and financial projections are presented, estimating customer cost savings from reduced downtimes and additional revenue for Daimler from improved process efficiency.
CEA has launched VERICEA Apparel Productivity & Defect Tracking Tool (in late 2016) for Garments manufacturing companies to improve their operational efficiency and for the management team to learn and take / implement corrective actions as per the current trends and productivity outcome at their factory floors
We had created the POC for enabling DevOps capabilities of Team Foundation Server (TFS) through creation of automated builds, testing and release management. In addition to this, we have also demonstrated the steps for controlling TFS activities with voice interactions through Amazon Alexa. All the existing features/benefits of DevOps can be extended to Voice Interface which can provide a User-friendly easy interface and can fetch you all required information in NO TIME.
Sage 100: Enabling Your Team to Work Remotely with the Impact from COVID-19 &...Net at Work
This webinar covered planning and working remotely due to COVID-19. The presentation was about 1 hour long and covered security and separation of duties in Sage 100, automated processes, payroll changes for the new tax rules, business insights reporting, and cloud hosting options for Sage 100. Attendees were encouraged to type any questions into the questions box. Contact information was provided for follow up.
- The webinar covered dashboards and metrics for measuring the "Perfect Order" in a supply chain using the FusionOps solution.
- Core metrics like inventory shortages, on-time in full delivery, and fill rates directly impact customer satisfaction and revenue. Supporting metrics include lead times, demand variation, and inventory levels.
- Traditional challenges include a lack of visibility, outdated information from limited reports, and heavy reliance on IT for data and changes. The FusionOps solution provides flexible dashboards that can integrate multiple data sources with minimal IT involvement.
Test Automation in Business and Enterprise Digital StrategiesWorksoft
The document discusses automation in digital strategy and test automation. It provides an overview of when and how to automate, as well as the business benefits of test automation. An example is given of Metso's test automation project using Worksoft Certify and SAP Solution Manager, which automated 135 end-to-end processes. Metso achieved cost savings and improved release schedules through increased testing frequency and reduced manual testing hours. Test automation was also beneficial for Metso's SAP HANA migration project.
SAP for SCM OTIF Improvement Project-ExternalAndrew Si
This project aims to improve planning, scheduling, and on-time delivery for key accounts at Plant 123. The project will use SCOR methodology and lean tools to identify gaps in the order-to-cash process that cause delays. Specifically, it will review front-end planning/scheduling and shop floor execution to boost on-time-in-full delivery rates. Four key areas (Xs) were identified as impacting on-time delivery: 1) production order planning, 2) scheduling and implementation, 3) throughput of constrained work centers, and 4) raw material availability. The project will measure and improve these areas over multiple phases to close gaps and meet on-time delivery goals of 98% for Account A and 95%
Have you tried to lean your IT Service Management? by Daniel BrestonInstitut Lean France
Workshop: IT going slow, reputation poor, service partners not delivering? Your budget is 30% Development and the rest keeping things running with a mix of internal and external IT teams. Your Service Desk does not add value as no one is paid to call them but you do get a lot of calls for help to fix or make a request. You are struggling to maintain compliance or introduce robust disaster continuity. Your PMO and Dev teams struggle to work with the Operations teams. Your SLAs are worthless.
Any of this sound familiar?
ITIL® or COBIT ® are the standard frameworks IT introduces but these seem to add burden and waste. What I did was lean my ITSM processes but first I leaned my IT people (within IT, partners and business stakeholders). A presentation by Daniel Breston at the Lean IT Summit 2015.
More Lean and IT on www.lean-it-summit.com
Indus Aviation Systems has developed a cloud-based mobile solution called SLATrack that allows organizations to track service level agreements (SLAs). SLATrack uses portable devices equipped with NFC or QR sensors to record tasks and report compliance. It provides a centralized web portal and mobile app for managers to monitor SLA compliance on a daily, weekly, and monthly basis. The document describes how SLATrack works and its benefits for industries like facilities management, healthcare, transportation, and more.
Value Stream Mapping: What to Do Before You Dive InTKMG, Inc.
Recorded webinar: http://slidesha.re/1juuPs4
To subscribe: http://ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
Value Stream Mapping is a powerful way to improve performance across a large portion of an enterprise. But, before you dive into mapping, there are significant steps you must take to assure a successful outcome. In this webinar, award-winning author, Karen Martin shares the proper preparation an organization must take to reap the full set of benefits Value Stream Mapping offers.
Topics include:
Leadership – what is their role?
Scoping – how "big” should you go?
Team formation – who are the right people to include?
Facilitator selection – what traits and skills are needed?
Charter development and socialization – it’s far more than a planning tool!
Logistics & communication – how do you make sure everyone is engaged and prepared?
Watch this webinar for a no-nonsense discussion about the key success factors and common failings in preparing to value stream map.
Service Design and the joy of prototyping operating modelsStephen McKernon
Service Design provides a range of prototyping techniques to help build better/ new operating models. It was presented from Auckland to the New Zealand Chapter of the Service Design Network in May 2020.
Finding Efficiencies with Automated Technology Management SolutionsSchoolDude
The document summarizes a presentation given by Center School District #58 and SchoolDude about finding efficiencies through automated technology management solutions like ITDirect and ITAMDirect. It discusses how these solutions help schools manage more assets with smaller staffs by streamlining tasks like incident tracking, inventory management, and asset audits. Center School District #58 shared how implementing ITDirect and ITAMDirect improved organization and efficiency for their IT team while improving service for end users.
Day In the Life of a Field Service Manager: Dashboards Are My Co-PilotServiceMax
Mark King, Service Manager at Pitney Bowes, discusses his use of ServiceMax dashboards to run his service organization efficiently and profitably on a daily basis
For more information, contact ServiceMax at:
Email: info@servicemax.com
Phone: 1-800-756-4960
Giacomo Squintani, PTC presenation at Spare Parts 2013Copperberg
"Spare Parts:from undervalued challengeto profit-boosting opportunity" Giacomo O. Squintani, Marketing Manager from PTC presentation at Spare Parts Business Platform 2013.
Find out more http://www.sparepartseurope.com/
EDS received an award for excellence in customer support. It operates 8 global service desk locations supporting over 200,000 users in 42 countries. Key aspects of its global service model include a single point of contact, ITIL compliance, cultural sensitivity, and common global components with personalized front ends for each region. Metrics such as speed to answer, abandon rate, and first contact resolution are used to measure performance.
The document describes several case studies of companies that implemented IntelliPro BPMS to automate various business processes. Some key examples include automating machine assembly tracking to reduce cycle times, automating production processes to reduce rejections, automating purchase request approvals to reduce approval times, and automating sales order fulfillment to improve productivity and quality. IntelliPro BPMS is highlighted as providing a flexible platform to design, automate, monitor and optimize business processes through workflows, rules, tasks and integrations with other systems.
The document describes StereoLOGIC's automated process mapping and measurement software which can map and measure hundreds of processes much faster than manual methods. It highlights case studies where StereoLOGIC accelerated process mapping by 5-10x and reduced project costs. The presentation concludes with a demo of StereoLOGIC's capabilities and a Q&A section.
Vtech cms divisonal presentation may 2014 represented by htcsHTCS LLC
Following VTech's Press Release, covering their Annual Financial Report for FY 2014, the new CMS Divisional Presentation has been published as well. Contact HTCS, LLC for further details, send us an email:
Rolf.Seichter@HTConsultingServices.com
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...Perficient, Inc.
How are next-generation knowledge management solutions changing the pace of sales and marketing efficiency in financial services?
IT departments for financial firms are investing in enterprise solutions like cloud and mobile technology to improve efficiency, and sales and marketing are no exception. Information is often scattered, compliance approvals for collateral are a burden, and real-time access to the right materials and data is a challenge for most financial services companies.
A lot has changed with knowledge management solutions in financial services. From mobile access and cloud-based platforms to automation, analytics and seamless integration to CRM – you can’t afford to be left in the dust.
Join us as our team of industry experts explore:
Technology trends redefining your processes and IT systems
Scalable, dynamic solutions to empower sales and marketing teams
Best practices in implementing enterprise platforms
Client success stories in asset and wealth management
The webinar covered Sage 100c Manufacturing software for businesses. Sage 100c Manufacturing allows companies to manage the entire manufacturing process from estimating to scheduling to costing and tracking in one integrated system. It provides benefits like accurate estimates, optimized inventory and labor, real-time business insights, and improved efficiency and customer satisfaction. The webinar presenters discussed case studies of companies that saw doubled production with the same staff and reduced delays through using the software. Pricing plans starting at $82 per user per month were also reviewed.
How to Achieve Digital World Class Performance with AR AutomationEmagia
How to Achieve Digital World Class Performance with AR Automation
https://www.emagia.com/resources/ebooks/how-to-achieve-digital-world-class-performance-with-ar-automation/
This document provides an overview of TempWorks Software and its suite of staffing and recruitment software solutions. It introduces TempWorks mission and evolution, highlights some customer success stories, and details its Enterprise, HR Centre, and Web Centre software products. It then reviews TempWorks' standard implementation process, including phases, resources, timelines and support service levels. The presentation aims to demonstrate TempWorks' end-to-end software services for temporary and permanent placements.
This document discusses Verizon's implementation of workforce management (WFM) systems to back office functions. It outlines a phased approach to integrate multiple internal systems to extract agent activity data in order to calculate key performance indicators (KPIs) like average handle time, shrinkage, and occupancy. Challenges include limitations of the existing systems and ensuring consistent tracking of concurrent data streams. Initial results showed improvements in KPIs like reducing average handle times and lost time.
Business Model Disruption - The Step-wise Transition to Remote OperationsYokogawa1
Many assets have reached the “point of diminishing returns” in their pursuit of optimization benefits using conventional business models. To reach the next horizon of value, these assets must undergo digital process re-engineering, digital re-organization and digital business transformation. In many cases, the entire operations management system needs to be re-written and re-implemented. The first step in transitioning to a new operating model involves defining the end-state and achieving a step-wise approach toward it. That end state might be a centralized optimization center, remote integrated operations center, minimal manning facility, or a fully automated facility. The internal rate of return (IRR) associated with the transition to remote operations depends on the extent to which operating cost savings can be traded for capital investment. Through various case studies, this session will explore the key considerations in making a successful transition and the important factors driving IRR variability and operational risk.
The document provides a summary of an individual's career accomplishments and experience in various areas including technical, operational, business, project management, manufacturing, quality, supply chain, logistics, training, and IT skills. It also lists accomplishments in reducing metrics related to service turnaround time, on-time delivery, development time, and inventory. Finally, it discusses experience with people and soft skills like performance management, coaching, training, and customer contact.
Similar to iCare Sales Presentation (PowerPoint - view notes page for notes) 11-11 (20)
2. What is the Customer Portal?
Web based secured point of data and information access
Component of Service Offering
Tool and technology which supports Convergint Standard
Service Delivery Process
6. Page 6
Work Order & Project Management
24 x Forever Work Order Management
On Line, Real-Time Work Order Entry, Status &
History
Installation Project Status
Information You Need, When You Need It
• Status Reporting
• Metric Reporting
Management Reporting & Metrics
Manager Overview
• Custom Reporting
7. Standard Workflow Process
7
Note:
1 Service can be requested by phone or email
2 Work Orders can be created by Convergint, Customer,
After Hours Call Service
3 Work Orders created by Customer or Convergint
electronically transmitted to CTC serving customer
location
4 If customer creates emergency work order after hours,
it is electronically transmitted to After Hours Call Service
5 Specialist dispatched to meet customer’s required
response requirements for priority of call
6 Service Coordinator order parts or works with customer
to receive required information
M-F
8-5?
Create iCare
Work Order 2, 4
CTC Dispatch
Specialist 5
Emergency Work
Order After Hours
Call Service
Dispatch On Call
Specialist
Specialist Calls Customer
Updates Work Order
Specialist Arrives On Site,
Diagnoses/Corrects
Problem,
Updates Work Order
Specialist Updates Work
Order Problem Resolution,
Customer Acceptance,
Finished
Issue Invoice
Service
Request 1
Create iCare
Work Order 2,3
Parts On
Order/Customer
Action? 6
Parts
Received/Action
Taken
Work
Complete?
Yes No
Yes
No
8. Customer Benefits
Real time On-line
Manage service requests
Status updates
Knowledge my problem being resolved
Status reporting
Monthly work order summary
Compliance with corporate environmental strategies
9.
10. Service Work Order
Work Order Status
Location
Problem, Resolution
Invoice Information
Work Order History
Priority, Required On Site
Parts Information
15. Communication and password
protected with 128 or 256 bit
encrypted SSL certificate
User specific password
User Access and Permissions
Timeouts
Limited number of log in attempts
Security
16. Customer Benefits
Real time On-line
Manage service requests
Status updates
Knowledge of my problem being resolved
Status reporting
Monthly work order summary
Compliance with corporate environmental strategies
19. Page 19
Work Order & Project Management
24 x Forever Work Order Management
On Line, Real-Time Work Order Entry, Status &
History
Installation Project Status
Document Library
Safe & Secure Document Storage
Manage Standards, As-Builts & Other Documents
System Administration
Information You Need, When You Need It
• Status Reporting
• Metric Reporting
Management Reporting & Metrics
Customer Defined Access & Permissions
Customer Managed Security & Content
Secured Access and Data
Executive Overview
• Custom Reporting
20. Standard Workflow Process
20
Note:
1 Service can be requested by phone or email
2 Work Orders can be created by Convergint, Customer,
After Hours Call Service
3 Work Orders created by Customer or Convergint
electronically transmitted to CTC serving customer
location
4 If customer creates emergency work order after hours,
it is electronically transmitted to After Hours Call Service
5 Specialist dispatched to meet customer’s required
response requirements for priority of call
6 Service Coordinator order parts or works with customer
to receive required information
M-F
8-5?
Create iCare
Work Order 2, 4
CTC Dispatch
Specialist 5
Emergency Work
Order After Hours
Call Service
Dispatch On Call
Specialist
Specialist Calls Customer
Updates Work Order
Specialist Arrives On Site,
Diagnoses/Corrects
Problem,
Updates Work Order
Specialist Updates Work
Order Problem Resolution,
Customer Acceptance,
Finished
Issue Invoice
Service
Request 1
Create iCare
Work Order 2,3
Parts On
Order/Customer
Action? 6
Parts
Received/Action
Taken
Work
Complete?
Yes No
Yes
No
21. Customer Benefits
Real time On-line
Manage service requests
Status updates
Knowledge of problem being resolved
Historical reporting
Internal Audit
Regulatory Agencies (FDA, CFATS, SarBox. CSA.246, TJC)
Supports service budgeting and expenditures
Information to justify your investment in service (ROI)
Performance
Cost
Compliance with corporate environmental strategies
22.
23. Service Work Order
Work Order Status
Location
Problem, Resolution
Invoice Information
Work Order History
Priority, Required On Site
Parts Information
37. Communication and password
protected with 128 or 256 bit
encrypted SSL certificate
User specific password
User Access and Permissions
Timeouts
Limited number of log in attempts
Security
38. Customer Benefits
Real time On-line
Manage service requests
Status updates
Knowledge of my problem being resolved
Historical reporting
Internal Audit
Regulatory Agencies (FDA, CFATS, SarBox. CSA.246, TJC)
Supports service budgeting and expenditures
Information to justify your investment in service (ROI)
Performance
Cost
Compliance with corporate environmental strategies
Editor's Notes
This presentation previews the feature set of iCare.
iCare provides the real time information on the servicing of a customer’s systems as well as historical reporting.
iCare is standard service offering
Information access for service work orders, installation jobs and status and metric reporting
Provide timely, accurate, meaningful information
Anywhere, anytime
Password protected, secured site
Single point of access
Simple to use
Standard service delivery process provides Consistency in delivery of service between offices and within the office.
Additionally provides the timely information updates that are important to serving our customers.
As a customer’s business grows so does their need for information
Customers in a technology, research, etc business typically have high need for information.
Paper based systems cannot keep up with the increasing information needs
The real time aspect of iCare and the ease to request reports, work order detail information make accessing data easier and timely.
iCare Manager package with its basic reporting is designed for customers with lower end information needs.
iCare Executive package with its more extensive reporting, document library and other features is targeted for customers with higher information needs.
This presentation provides an overview of the Manager package features.
Manager package offers:
Work Orders- ability to create, view work orders
Reports - monthly service summary report
Help – Online reference information
Contacts – easy to use listing of CTC and customer personnel (not covered by slides)
Ability to send customer Survey at anytime to provide feedback on our performance (not covered by slides)
Quick summary of the aspects of the iCare Manager package that are of a high level interest to the customer.
If you already know the customer’s business information and reporting needs this is a good time to align those with this high level view of iCare.
If you don’t know their business information and reporting needs, now is a good time to probe for those.
If you find the customer’s needs are of a higher level than the single report provided by the Manager package, now is the time to segue to the Executive Package presentation
The iCare Service Portal is supported by a standard work flow process that is used across all of our offices. Whether you or we create the work order, whether it is created M-F 8-5 or outside standard business hours, the process is the same. This provides consistency in service delivery and timely updates to your work order. Response as defined by your to meet your business needs.
Tie these generic benefits into your customer’s specific business needs. You can also substitute more specific customer benefits for the ones in this presentation.
The iCare manager package provides a simple work order status report as well access to all service work orders and the information contained in those reports.
Allows customer to manage their service requests
Corporate Environmental Strategies: Paperless work orders, online reporting
The interface is designed to be easy to use for new and occasional users
Work Orders allows the customer to create and view their service work orders. View the status of Installation Jobs and where there is a CSP, access to the PM/T&I visit information
If the customer chooses not to request service online, we will continue to use their emails or phone calls to initiate a service call
Through use of technology, information is real time as it is updated by our service specialists
Easy to use interface
No longer need to say “trust me”, we were there. The work order provides needed information without having to rely on calling people, leaving voice mails, etc, etc.
Work order status – Open, In Route, On Site, Parts on Order, Pending Customer Action, Finished provides the current state of the call.
Location - address where the work was performed
Priority as defined by the customer. The priority response time, automatically calculates the date/time we are required to be on site to meet customer requirements. Information is used by our coordinators and service specialists to schedule and dispatch service request.
Problem, Resolution – The reason for the call and a description of the work completed to correct the problem. If material was used there is a description of that as well.
Parts Ordering – If parts were ordered to fix the problem, this shows the information on the parts order
Invoice Information – shows our invoice number, date and total $
Work Order History - Timestamps of our actions – In Route, On Site, Problem Resolution, Completion, Time Depart Site all automatically recorded and entered into iCare database for each work order.
Increases accuracy and validity of information as well as transparency…did we do what we say we did??
Benefits include:
Ease of information access – anywhere, anytime
Real time updates
Complete work order information in one place
Compliance with corporate environmental polices with paperless work orders, online data
Jobs provide high level overview of the status of ongoing installation projects. This does not replace detailed project reviews, rather it supplies management with a quick reference of project status.
Information on Installation Jobs is updated by the project manager
Location - address where the work was performed
Project Scope – summary of the installation work at the site.
Job Progress – Provides quick view and summary of project progress to scheduled completion. Progress notes support progress color codes. Where code is yellow or red progress notes should identify pending problems or reason project has stopped
Green – on schedule to meeting scheduled completion date
Yellow – risk – project schedule is at risk, proceeding with installation pending resolution of risk
Red – project has stopped until identified problem is resolved (for example – equipment received, IP address provided, etc)
% complete provides another element to the job progress.
Job Milestones – Key dates toward project completion , turnover and beginning and end of warranty period
At project completion, Installation Job provides quick access to warranty information.
Manager package provides single work order summary report
Provides quick view of work order status for work orders created in current month.
Information displays real time as the work order is updated by the service specialist.
Direct link to work order for detailed information (link in blue column titled Work Order #)
Report begins first day of month and ends last day of month. If customer needs to have historical reporting, they can either copy this report into excel and save it or upgrade to the Executive Package for more extensive work order reporting.
User interface to the iCare Customer Portal is easy to use for new and occasional users; the Help tab provides quick action oriented reference to make users comfortable and confident in their use of the iCare Portal.
The modules: Creating iCare Work Order; Viewing Work Order; My Document Library; Passwords, Access and Permissions; Navigating iCare Customer Portal; iCare Reports; iCare Links.
All users have access to Help
Customer benefits include:
Reduced learning curve for new employees
Increased operator effectiveness through easy access to information
Security is of customer information is of highest importance to us.
It is maintained through multiple elements:
Encryption of communication (data) and passwords reduces ability of hacker to intercept the data in a usable format. We encourage use of the Firefox browser as that supports 256 bit encryption vs the 128 bit encryption supported by Internet Explorer
SSL - Single Sockets Layer – industry standard security protocol for securely transmitting data
When a user is setup in the iCare Portal, they must login and setup a unique password
Access defines the locations to which a user will have permissions. Permissions is the ability to perform specific functions (i.e. the ability to create, view service work orders and work order status reports).
A user will be automatically logged out of iCare after 4 hours of nonuse.
Failed log in attempts are limited to 5 and then the user is timed out for 5 minutes. This is done to prevent hackers from maliciously attacking iCare.
Customer benefits include:
Meets customer corporate security requirements
Protection of database and communication from unauthorized users
Increased security of business information by providing information to those who need to know
Tie these generic benefits into your customer’s specific business needs. You can also substitute more specific customer benefits for the ones in this presentation.
The iCare manager package provides a simple work order status report as well access to all service work orders and the information contained in those reports.
Allows customer to manage their service requests
Corporate Environmental Strategies: Paperless work orders, online reporting
The interface is designed to be easy to use for new and occasional users
This presentation provides an overview of the Executive package features. Executive package is designed for customers with a higher level need for information
Executive package offers:
Work Orders- ability to create, view work orders
Reports –Status, Metric and Custom Reports
My Document Library – online information storage and collaboration platform
Links – quick access to commonly used intranet and internet sites (not covered by slides)
Help – Online reference information
Contacts – easy to use listing of CTC and customer personnel (not covered by slides)
Survey - Ability to send customer Survey at anytime to provide feedback on our performance (not covered by slides)
Administration – if you choose, manage your users and their iCare access
Quick summary of the aspects of iCare that are of a high level interest to the customer.
If you already know the customer’s business information and reporting needs this is a good time to align those with this high level view of iCare.
If you don’t know their business information and reporting needs, now is a good time to probe for those.
The iCare Service Portal is supported by a standard work flow process that is used across all of our offices. Whether you or we create the work order, whether it is created M-F 8-5 or outside standard business hours, the process is the same. This provides consistency in service delivery and timely updates to your work order. Response as defined by your to meet your business needs.
Tie these generic benefits into your customer’s specific business needs. You can also substitute more specific customer benefits for the ones in this presentation.
Customers have increasing need for reporting.
Historical information in the iCare database will help them in report preparation.
Allows customer to manage their service requests – if they have buildings where security is high, they need to know what is happening and how quickly the security system can be restored. If it is a research facility and the BAS, fire or security systems go down they need to know that their research will not be lost and the data will remain secure.
Corporate Environmental Strategies:
Paperless work orders, online reporting, My Document Library for document sharing and storage
The interface is designed to be easy to use for new and occasional users
Work Orders allows the customer to create and view their service work orders. View the status of Installation Jobs and where there is a CSP, access to the PM/T&I visit information
If the customer chooses not to request service online, we will continue to use their emails or phone calls to initiate a service call
Through use of technology, information is real time as it is updated by our service specialists
Easy to use interface
No longer need to say “trust me”, we were there. The work order provides needed information without having to rely on calling people, leaving voice mails, etc, etc.
Work order status – Open, In Route, On Site, Parts on Order, Pending Customer Action, Finished provides the current state of the call.
Location - address where the work was performed
Priority as defined by the customer. The priority response time, automatically calculates the date/time we are required to be on site to meet customer requirements. Information is used by our coordinators and service specialists to schedule and dispatch service request.
Problem, Resolution – The reason for the call and a description of the work completed to correct the problem. If material was used there is a description of that as well.
Parts Ordering – If parts were ordered to fix the problem, this shows the information on the parts order
Invoice Information – shows our invoice number, date and total $
Work Order History - Timestamps of our actions – In Route, On Site, Problem Resolution, Completion, Time Depart Site all automatically recorded and entered into iCare database for each work order.
Increases accuracy and validity of information as well as transparency…did we do what we say we did??
Benefits include:
Ease of information access – anywhere, anytime
Real time updates
Complete work order information in one place
Compliance with corporate environmental polices with paperless work orders, online data
Jobs provide high level overview of the status of ongoing installation projects. This does not replace detailed project reviews, rather it supplies management with a quick reference of project status.
Information on Installation Jobs is updated by the project manager
Location - address where the work was performed
Project Scope – summary of the installation work at the site.
Job Progress – Provides quick view and summary of project progress to scheduled completion. Progress notes support progress color codes. Where code is yellow or red progress notes should identify pending problems or reason project has stopped
Green – on schedule to meeting scheduled completion date
Yellow – risk – project schedule is at risk, proceeding with installation pending resolution of risk
Red – project has stopped until identified problem is resolved (for example – equipment received, IP address provided, etc)
% complete provides another element to the job progress.
Job Milestones – Key dates toward project completion , turnover and beginning and end of warranty period
At project completion, Installation Job provides quick access to warranty information.
iCare Customer Portal reports provide customers with the information they need to meet their business information needs. Reports can be selected at a building level, multi-building, region, total company view to provide the user the level of information they need or have permissions.
The Standard Reports include Status and Metric Reports
Custom reports provide more detailed information than the standard status reports.
Provides us and the customer with the ability to answer questions, request for Information without manual research or relying upon memory.
Installation work order summary report provides a complete listing of the customer’s installation jobs.
This report allows management to have a quick view of the status and progress of the installation projects and focus on those which may be running behind schedule or where a risk is arising (yellow color code) to on time project completion or where a project is stopped (red color code).
Further information on the Installation Job can be obtained by linking to the Installation Job (blue link – Project #)
The Service Metric report clearly demonstrates our performance to the customer requirements.
Provides quantitative information for discussion during quarterly reviews.
The parameters for the reporting is defined by the customer as part of their priority definitions and required response times.
Report is updated based upon Service Specialists time stamping of work orders. Information is available for the prior month the first day of the new month (ie January information available Feb.1)
Quick access to monthly service work order expenditures.
Rolling 13 month view
Average by quarter and YTD
With selection of report down to building level, becomes useful tool for budgeting, trending, business analysis.
Useful when we are having difficulty meeting the customers response requirements.
By looking at the work orders which have been opened > X days (date range is 5-25 days) and determine if there is a common problem and then put a plan in place to resolve the problem..or determine if there is a multitude of issues that need to be addressed.
Real time work order status report. Quick way to find out what is happening.
Any questions about specific work order can be answered by directly linking to the work order from this report.
Report scope can be as small as single building or expand to multiple buildings, all buildings in a region, etc.
Direct link to work order for detailed information (left column – Work Order #)
Provides summary of the service work that has been performed at a site.
No more digging through old paperwork orders when the information is quickly available.
Like all reports, there is the ability to link directly to the work order to see more detail.
Select a piece of equipment and trace the work orders that have been created for that equipment.
Best used when you narrow the site selection down to a single location.
Provides information to answer the ongoing question…is it better to repair or replace???
My Document Library is a place to store shared documents.
As customer is setup in the iCare database, a default Playbook folder is established.
As group locations (region/district/division/zone/campus) are established, a folder for each is established.
As locations are setup in the database, folders for those are also established with default As Built folders.
Folders can be established and documents can be shared on a secured data platform. This is a feature unique to iCare and reduces the need for establishing and maintaining special ftp sites.
LAMP customers – this is where we would place the measurement and reporting for the jointly agreed performance criteria
Benefits include:
Improved Communications
Single document source
Synchronization of document revision (ie one master)
Quick secured access to shared information
Anywhere, anytime
Play Book
Documents under going review/revision
Submittals
Proposal logs
The As-Builts folder serves as the repository for all of the project information.
This provides a quick resource for our customers and colleagues not only when we are at the building but also allows for web meetings and phone conversations where everyone is looking at the same document.
Any questions about networks, equipment placement, warranty dates can be easily answered.
User interface to the iCare Customer Portal is easy to use for new and occasional users; the Help tab provides quick action oriented reference to make users comfortable and confident in their use of the iCare Portal.
The modules: Creating iCare Work Order; Viewing Work Order; My Document Library; Passwords, Access and Permissions; Navigating iCare Customer Portal; iCare Reports; iCare Links.
All users has access to Help
Customer benefits include:
Reduced learning curve for new employees
Increased operator effectiveness through easy access to information
If customers choose, they manage their own users. This would include managing access and permissions as well as adding and deleting them from the iCare database.
If the customer does not want to manage their users, we can do that for them.
Customers can also choose to receive emails when changes are made to work orders. Keeping them appraised of work order events as they occur.
Security is of customer information is of highest importance to us.
It is maintained through multiple elements:
Encryption of communication (data) and passwords reduces ability of hacker to intercept the data in a usable format. We encourage use of the Firefox browser as that supports 256 bit encryption vs the 128 bit encryption supported by Internet Explorer
SSL - Single Sockets Layer – industry standard security protocol for securely transmitting data
When a user is setup in the iCare Portal, they must login and setup a unique password
Access defines the locations to which a user will have permissions. Permissions is the ability to perform specific functions (i.e. the ability to create, view service work orders and work order status reports).
A user will be automatically logged out of iCare after 4 hours of nonuse.
Failed log in attempts are limited to 5 and then the user is timed out for 5 minutes. This is done to prevent hackers from maliciously attacking iCare.
Customer benefits include:
Meets customer corporate security requirements
Protection of database and communication from unauthorized users
Increased security of business information by providing information to those who need to know
Tie these generic benefits into your customer’s specific business needs. You can also substitute more specific customer benefits for the ones in this presentation.
Customers have increasing need for reporting.
Historical information in the iCare database will help them in report preparation.
Allows customer to manage their service requests – if they have buildings where security is high, they need to know what is happening and how quickly the security system can be restored. If it is a research facility and the BAS, fire or security systems go down they need to know that their research will not be lost and the data will remain secure.
Corporate Environmental Strategies:
Paperless work orders, online reporting, My Document Library for document sharing and storage
The interface is designed to be easy to use for new and occasional users