This document provides an overview of iCare Home Health Services, a home care agency operating in the Mississauga, Oakville, Milton and Burlington areas. It outlines iCare's mission to deliver personalized home care empowering Canadians to live independently, and their vision focused on having passionate people and making a difference in the community. The document discusses iCare's services, community involvement, values around caring for people, and their AIR MILES rewards program distinguishing their patient-centered approach.

1. Welcome to iCare Home Health
Services

2. Today’s Goal – Inform, Share and Create
! Education and Information
! iCare wants to learn about the Summerville FHT team
✶ Functional Roles
✶ Who to work with?
✶ What is the process?
✶ Finding the complimentary fit.
! Raise Awareness of the Home Care Support options
✶ For You
✶ Your Patients
✶ For the Family Members.

3. Agenda
! Introduction
! About iCare Home Health Services
! Our Mission
! Our Vision
! Our People
! Our Services
! Is There a Need for Home Health Services?
! iCare Awareness and Community Activities
! The iCare Difference
! The Opportunity

4. About iCare Home Health
! iCare Home Health is a home care agency, with a “joie de
vivre” (joy of life) approach
! It is about caring, not just elderly care.
! We are committed to bringing in the most caring people into our
client’s home.
! iCare currently operates in Mississauga, Oakville, Milton and
Burlington.
! iCare is privately held

5. Our Mission
! To deliver best in class personalized home health care
services, empowering Canadians to live independently
in their own homes, and improving the quality of life
for our clients, their families and their friends.

6. Our Vision
! People: Be a great place to work where we attract the best team
members who are inspired to be the best they can be.
! Services: Offer a value portfolio of quality home health care
service offerings that anticipate and satisfy our customer’s desires
and needs.
! Passion: Be committed in heart and mind in everything we do.
! Make a Difference: Make our communities a better place to live
by making a difference and inspiring moments of optimism, fun
and happiness.
! Focus on the Customer: Listen, observe, learn and remain
responsive to change.

7. ! Our goal is to make a difference in the communities we live, work
and serve.
! We do this by offering quality services combined with committed
people.
! Our caregivers are:
✶ Screened
✶ Insured
✶ Matched to the Client’s Preference
✶ Professional
✶ Reliable
✶ Committed in Heart and Mind
Our People

8. Our Services
! Every situation is personal and different
! The following services are available
✶ Friend at Home – Companion Care
✶ Personal Support at Home – Daily Essentials Care
✶ Nurse at Home
✶ Handyman at Home
✶ Respite Care package
✶ Hospital Discharge package.
✶ Live-In

9. Health Minister Deb Matthews said the Ontario government is looking at
introducing a co-payment system, tied to a senior’s income, for those in
need of help with such things as bathing, household tasks and
transportation to medical appointments. Jan. 08 2013

10. iCare Awareness and Community Relations
! iCare has an active Social Media presence on Facebook, LinkedIn and Twitter
in line with its community focus plan.
! iCare launched the Home Care industry First Reward Program in partnership
with AIR MILES
! iCare’s “give back where we serve” strategy is to support all four hospital
foundations in its operating region.
! iCare is a member of:
• Ontario Home Care Association (OHCA)
• Veterans Independence Program (VIP)
• Mississauga Board of Trade (MBOT), Oakville and Burlington and Oakville
Chamber of Commerce.
! iCare supports community events such as Burlington Sound of Music,
Oakville Midnight Madness and Mississauga Southside Shuffle Blues & Jazz
Festival.
! iCare meets regularly with medical practitioners to promote its services and
build a referral network.
! iCare sponsors hospital staff Lunch & Learns provided by Clinical Educator,
Trillium Health Partners (Peel Region) and Halton Healthcare (Halton
Region)

11. iCare AIR MILES Rewards Program
! At iCare Home Health we recognize all the
heroes that provide care for their loved ones.
Whether you come to us for a Respite Care
break, Companion, Personal Support or Nurse
at Home care. iCare would like to reward you
with a break on us with up to 1000 AIR
MILES Reward miles. Contact us for details.
! AIR MILES Reward Miles can be redeemed for
travel or other products. For more ideas on
how to spend your Reward Miles,
www.airmiles.ca
iCare Home Health is proud to announce the Home Care
industry first AIR MILES Rewards Program.

12. The iCare Difference
! Hospital Foundation Support
✶ Making a difference in our communities by giving back where we serve
partnering with and supporting Trillium Health, Oakville, Milton
District Hospital, Joseph Brant Hospital Foundations
! Community Care Activities
* Seniors’ Month event sponsorships
* Medical Staff educational sponsorships
* Festival and event sponsorships.
* Seniors waist-pack sponsorships
! Values
✶ Beliefs that make a difference
! People
✶ Team members are employees not subcontractors
✶ Benefits for qualifying employees
✶ Healthy Employee = Happy Employee

13. The iCare Difference - Services
! AIR MILES Rewards
✶ Personal Rewards – Take a break on iCare
✶ Hero Rewards – Caregiver recognition
✶ Foundation Fundraising Rewards
! Care Package at Home Services Customized
✶ Hospital Discharge Package
✶ Respite Package
! In Hospital Follow Me Care
✶ Meal Supervision
✶ Daily Essentials
! Veteran’s Affairs Canada Health Card Program Approved
! Flexible Bundled Pricing Packages