The document serves as a guide for support workers in residential services, highlighting the rewarding nature of helping individuals gain independence and improve their lives. It describes the essential qualities of a good support worker and outlines the services offered by the Hesley Group, which focuses on individuals with autism and complex needs. The organization emphasizes a person-centered, outcome-focused approach to ensure quality support and care for each individual.

1. You and me
Your guide to being a Support
Worker in Residential Services

2. Rewarding achievements.
With a little support
from you.

3. As a support worker in our residential services you will experience the
difference a new skill or new found independence can make to someone’s life.
Working closely with the person, you’ll have the opportunity to build a unique
relationship, supporting that individual in all aspects of their life. The kind of
job satisfaction this creates will be hard to match.
From supporting people with their day to day routines to helping them access new experiences, often no two
days will be the same. A typical day working for us is anything but typical.
Ok, it has it’s demanding side and you’ll come across some challenging situations from time to time but the
skills you’ll learn during the intense training we provide will enable you to help those you support to overcome
these. Working for us you could make a real difference.
The role
A support worker is responsible for providing people
who use our service with physical and emotional
support, this involves working as part of a team to
maintain a stable, happy and caring environment
that ensures the health, safety and welfare of the
person you support is an absolute priority.
Regular and punctual attendance is a basic
and essential requirement, as is the need to be
professional and a good role model.
“The best things about my job are being part of a great team,
working with the people we support and then going home at the
end of the day knowing that you’ve made a difference.”
Hesley Group Support Worker
Typical support worker qualities
It takes a very unique person to be a good support
worker. Honesty and integrity are the foundations and
you’ll need to be the kind of person who’s naturally:
A good communicator
Patient
Empathetic
Supporting
Resilient
Reassuring
Calm.

4. Specialist support -
every step of the way
Founded in 1975, the Hesley Group is dedicated to supporting people with autism, complex
needs, challenging behaviours and severe learning difficulties. To do this we have built a
leading service around specialist expertise, first-class facilities and resources. It allows us
to offer a safe environment in which individually tailored care, educational/vocational
opportunities, encouragement and positive therapies are all used to help each person to
develop a range of skills and maximise their potential.
Our services include:
Schools and children’s services
Our two schools offer day schooling and residential care up to the age of 19. Both offer a
wide range of classes and activities designed to support achievement in the lives of young
people that use the service. Wilsic Hall School is set in its own grounds and Fullerton House
School is in the heart of the community.
Adult residential
Our three sites in South Yorkshire offer high quality accommodation and facilities for people
aged 18 plus. Each has all the support infrastructure in place to allow every person to follow
their individual care pathway, based on their unique needs. This enables them to work
towards achieving a more independent life.
Supported living
Our supported living service, Community Solutions, enables adults with complex needs to
live independently in accommodation of their choice within the community. Our staff help
to create a network of support services to meet the individual’s needs and aspirations.
Hesley Group Corporate Values Person Centred, Outcome Focused and Quality Driven
We treat every person that uses our service as an individual. Person centred planning, and
therapeutic support are the tools we use to ensure that our services keep the people we
support at the centre of everything we do. As an outcome focused service we aim to achieve
the aspirations, goals and priorities identified by the people who use our services. As a
company, we believe in quality driven practice and hold ourselves accountable for the quality
of our service.
Hesley Village, Tickhill, Doncaster
Fullerton House School, Denaby,
Doncaster
Low Laithes Village, Wombwell,
Barnsley
Wilsic Hall School, Wadworth,
Doncaster
49 King Street, Thorne, Doncaster
Central Services, Hesley Hall, Tickhill, Doncaster DN11 9HH.
Telephone: 01302 861666 Facsimile: 01302 861661
Email: recruitment@hesleygroup.co.uk www.hesleygroup.co.uk/careers
Images used for representational purposes only