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Copyright Carers Victoria 2014 © 
Carers Victoria 
Supporting family carers 
Thursday 24 July 2014
Who cares? 
Copyright Carers Victoria 2014 ©
Carer Recognition Act 2010 
• Acknowledges the significant contribution 
that carers make to the community 
• Carers must be acknowledged, recognised 
and respected as partners 
Copyright Carers Victoria 2014 ©
• Respite services 
•Financial assistance 
•Carer support services 
Copyright Carers Victoria 2014 ©
Copyright Carers Victoria 2014 ©
Copyright Carers Victoria 2014 © 
Respite services 
• Commonwealth Respite and Carelink 
Centres 
• 1800 052 222 
• Impact on the carer of their role 
• www.respiteseeker.com.au
Copyright Carers Victoria 2014 © 
Financial assistance 
• Department of Human Services – 
Centrelink, medicare and child support 
services 
• Deliver social and health-related payments 
and services
Copyright Carers Victoria 2014 © 
Local centrelink office 
Telephone 132 717 
www.humanservices.gov.au
Copyright Carers Victoria 2014 © 
Payments for carers 
• Carer payment 
• Carer allowance 
• Carer supplement
Copyright Carers Victoria 2014 © 
Carer Payment 
• Both the carer and care receiver must 
meet eligibility criteria 
• Carer provides constant care 
• Income and assets tests
Copyright Carers Victoria 2014 © 
Carer Allowance 
• Income supplement 
• Not income or assets tested
Copyright Carers Victoria 2014 © 
Carer support service 
• GP 
• Local councils 
• Carer support groups 
• Condition specific organisations 
• Young carers 
• Carer cards
Copyright Carers Victoria 2014 ©
Carers Victoria services 
Copyright Carers Victoria 2014 ©
Carers Victoria provides 
advice, information and 
support for carers to 
improve their health, 
wellbeing and resilience. 
Copyright Carers Victoria 2014 ©
Copyright Carers Victoria 2014 © 
Policy and Research 
Research 
Consultation 
Systemic advocacy 
State & National Submissions
Copyright Carers Victoria 2014 © 
Advisory line 
1800 242 636 
Listening 
Referrals 
Carer 
counselling 
Carer 
education 
programs 
Carer support 
groups 
Local services 
Emotional 
support
Types of 
counselling 
Copyright Carers Victoria 2014 © 
By telephone 
Skype 
Face to Face 
Group 
How it helps 
Health & Wellbeing 
Loss & grief 
Practical problem-solving 
Managing stress 
Coping skills 
Dealing with change 
Emotional support
Copyright Carers Victoria 2014 © 
Statewide 
Free 
Just for 
carers 
Carer Education 
Programs 
Feel 
empowered 
with new 
skills 
Useful 
information 
and 
practical 
tips 
Focus on 
health & 
wellbeing 
Useful 
information 
and practical 
tips 
eLearning
Copyright Carers Victoria 2014 © 
Professional 
development 
Service 
Provider 
Training 
Work 
effectively with 
caring families 
Enhance skills 
to help 
support 
workers and 
health 
professionals
Name: Annie Keogh 
Education & Training 
education@carersvictoria.org.au 
1800 242 636 
annie.keogh@carersvictoria.org.au 
Carers Victoria receives funding from the Victorian Departments of Health and Human Services and 
the Australian Departments of: Health and Ageing; Families, Housing, Community Services and 
Indigenous Affairs; and Veterans' Affairs. Carers Victoria is a not-for-profit organisation (donations 
of $2 and over are tax-deductible). We are grateful for the generosity of individuals, trusts and 
foundations, businesses and corporations who value and support our work with family carers. 
Copyright Carers Victoria 2014 ©

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Ms Annie Keog - Carers Victoria, Support Services for Families

  • 1. Copyright Carers Victoria 2014 © Carers Victoria Supporting family carers Thursday 24 July 2014
  • 2. Who cares? Copyright Carers Victoria 2014 ©
  • 3. Carer Recognition Act 2010 • Acknowledges the significant contribution that carers make to the community • Carers must be acknowledged, recognised and respected as partners Copyright Carers Victoria 2014 ©
  • 4. • Respite services •Financial assistance •Carer support services Copyright Carers Victoria 2014 ©
  • 6. Copyright Carers Victoria 2014 © Respite services • Commonwealth Respite and Carelink Centres • 1800 052 222 • Impact on the carer of their role • www.respiteseeker.com.au
  • 7. Copyright Carers Victoria 2014 © Financial assistance • Department of Human Services – Centrelink, medicare and child support services • Deliver social and health-related payments and services
  • 8. Copyright Carers Victoria 2014 © Local centrelink office Telephone 132 717 www.humanservices.gov.au
  • 9. Copyright Carers Victoria 2014 © Payments for carers • Carer payment • Carer allowance • Carer supplement
  • 10. Copyright Carers Victoria 2014 © Carer Payment • Both the carer and care receiver must meet eligibility criteria • Carer provides constant care • Income and assets tests
  • 11. Copyright Carers Victoria 2014 © Carer Allowance • Income supplement • Not income or assets tested
  • 12. Copyright Carers Victoria 2014 © Carer support service • GP • Local councils • Carer support groups • Condition specific organisations • Young carers • Carer cards
  • 14. Carers Victoria services Copyright Carers Victoria 2014 ©
  • 15. Carers Victoria provides advice, information and support for carers to improve their health, wellbeing and resilience. Copyright Carers Victoria 2014 ©
  • 16. Copyright Carers Victoria 2014 © Policy and Research Research Consultation Systemic advocacy State & National Submissions
  • 17. Copyright Carers Victoria 2014 © Advisory line 1800 242 636 Listening Referrals Carer counselling Carer education programs Carer support groups Local services Emotional support
  • 18. Types of counselling Copyright Carers Victoria 2014 © By telephone Skype Face to Face Group How it helps Health & Wellbeing Loss & grief Practical problem-solving Managing stress Coping skills Dealing with change Emotional support
  • 19. Copyright Carers Victoria 2014 © Statewide Free Just for carers Carer Education Programs Feel empowered with new skills Useful information and practical tips Focus on health & wellbeing Useful information and practical tips eLearning
  • 20. Copyright Carers Victoria 2014 © Professional development Service Provider Training Work effectively with caring families Enhance skills to help support workers and health professionals
  • 21. Name: Annie Keogh Education & Training education@carersvictoria.org.au 1800 242 636 annie.keogh@carersvictoria.org.au Carers Victoria receives funding from the Victorian Departments of Health and Human Services and the Australian Departments of: Health and Ageing; Families, Housing, Community Services and Indigenous Affairs; and Veterans' Affairs. Carers Victoria is a not-for-profit organisation (donations of $2 and over are tax-deductible). We are grateful for the generosity of individuals, trusts and foundations, businesses and corporations who value and support our work with family carers. Copyright Carers Victoria 2014 ©

Editor's Notes

  1. Carers Advisory Line Carers Victoria is funded to support carers in all caring roles across the state. To that end we have (show card) an information and support line which is a freecall number. The carer can ring that number and speak to a lovely person, well versed in carer issues. I call it a one-stop shop, good for new carers starting out who want to know about services and supports that are out there, or carers further along the journey who are checking in to see if there is anything new. Or a carer who has received yet another form from Centrelink and who thinks they will do violent damage if they don’t hear a friendly voice! Advisory Line 1800 242 636 Listening Emotional Support Referrals to: Carer Counselling, Carer Education Programs, Carer Support Groups, Local Services