#IBMRetailMcr - Customer driven change - Big Data and the need for speed - Marcel Borlin, Tesco
•
1 like•800 views
Marcel Borlin, CIO, Commercial Systems at Tesco discusses Customer Driven Change is driving the need for big data delivered at speed at the IBM Driving the Best in Retail Innovation event - 23rd Sept 2014, The Lowry, Manchester
Report
Share
Report
Share
Recommended
#IBMRetailMcr - Today's Digital Customer, Martin Butler, IBM UK
Martin Butler, Vice President, Retail Industry Leader, IBM UK shares the latest trends with today's digital customers at the IBM Driving the Best in Retail Innovation event - 23rd Sept 2014, The Lowry, Manchester
Response of the European e-Commerce companies to Covid-19 downturn
World Net Summit #fromhome took place on 11-15 May 2020 in Baku, Azerbaijan with the support of the Ministry of Transport, Communications and High Technologies of the Republic of Azerbaijan. My presentation at Baku E-Trade Forum on 13 May 2020 with the theme "Response of the European e-Commerce companies to Covid-19 downturn"
Invisible Digital IBEC TIF talk March 2014
The document discusses how Irish consumers have increasingly adopted digital technologies and moved their spending online, making a growing portion of their spending "invisible" to the wider economy. It notes that 61% of Irish consumers bought Christmas gifts online in 2013, amounting to an estimated €385 million in digital Christmas spending. The document also examines trends like "showrooming," where consumers research products in stores but purchase them online, as well as categories that are particularly vulnerable to this shift to digital spending. It argues this digital transition is still in its early stages and will continue to impact consumers and businesses.
#TDCGlobal 2019, Sahil Sachdev, Head of Brand, Quiqup
Title: Putting your customer first with seamless same-day delivery
At Quiqup, we predict that 2019 will be the tipping point for same-day delivery. Customer expectations are growing fast; at the current rate of growth, well over 50% of customers will use a same-day service this year.
This session will explore how to offer a quick and efficient same-day delivery service built for customer’s busy city lives. Drawing on our experience working with some of the world’s leading retailers, we will cover what the customer wants, why it matters, and how to do it well – all whilst maintaining full control of your brand and the customer experience.
Board Presentation
The document proposes an online grocery shopping application for elderly people in the UK. It is motivated by the growing elderly population, visual impairments associated with age, and lack of mobility to do basic shopping. The application aims to increase sales for Tesco by providing a more intuitive shopping experience for elderly customers. Tesco expects the application to smoothly integrate with its existing website, increase loyalty among elderly customers, fulfill customer needs through reporting, and increase online grocery sales to this demographic by 3% within a year. The proposed deliverables and budget are within Tesco's expectations. A cost-benefit analysis indicates the application would be worthwhile and profitable.
Presentation2
The document proposes developing an online grocery shopping application tailored for elderly users of Tesco in the UK. It aims to make grocery shopping easier for elderly customers with visual impairments or limited mobility. Developing such an application could increase online sales, customer satisfaction and loyalty, and enhance Tesco's brand image. The goals are to increase Tesco's online grocery sales among customers aged 55+ by 3% within a year and have the application up and running within 6 months. A cost-benefit analysis indicates the application would be worthwhile and profitable for Tesco.
Tesco' presentation
The document proposes developing an online grocery shopping application tailored for elderly people in the UK to address visual impairment, lack of mobility, and increase customer satisfaction and sales for Tesco, with the goals of increasing online grocery sales for those aged 55+ by 3% within a year and having the application up and running within 6 months. The business case evaluates that the application would provide great benefits for elderly customers, have costs outweighed by benefits in analysis, and fall within Tesco's available budget of 100K.
Click o Collect White Paper
Click & Collect is an alternative online shopping model where customers order groceries online and pick them up from collection points. This helps address high delivery costs that have hindered online grocery shopping. Click & Collect cuts retailers' costs by 30% by avoiding home deliveries. It is also convenient for customers who don't have to wait at home for deliveries or schedule delivery windows. Grocery retailers can set up collection points at locations like stores, post offices, and transit stations to make pickup easy. Technology helps customers track orders and find collection points. Amazon's use of Click & Collect in the UK demonstrates how the model streamlines the online shopping experience.
Recommended
#IBMRetailMcr - Today's Digital Customer, Martin Butler, IBM UK
Martin Butler, Vice President, Retail Industry Leader, IBM UK shares the latest trends with today's digital customers at the IBM Driving the Best in Retail Innovation event - 23rd Sept 2014, The Lowry, Manchester
Response of the European e-Commerce companies to Covid-19 downturn
World Net Summit #fromhome took place on 11-15 May 2020 in Baku, Azerbaijan with the support of the Ministry of Transport, Communications and High Technologies of the Republic of Azerbaijan. My presentation at Baku E-Trade Forum on 13 May 2020 with the theme "Response of the European e-Commerce companies to Covid-19 downturn"
Invisible Digital IBEC TIF talk March 2014
The document discusses how Irish consumers have increasingly adopted digital technologies and moved their spending online, making a growing portion of their spending "invisible" to the wider economy. It notes that 61% of Irish consumers bought Christmas gifts online in 2013, amounting to an estimated €385 million in digital Christmas spending. The document also examines trends like "showrooming," where consumers research products in stores but purchase them online, as well as categories that are particularly vulnerable to this shift to digital spending. It argues this digital transition is still in its early stages and will continue to impact consumers and businesses.
#TDCGlobal 2019, Sahil Sachdev, Head of Brand, Quiqup
Title: Putting your customer first with seamless same-day delivery
At Quiqup, we predict that 2019 will be the tipping point for same-day delivery. Customer expectations are growing fast; at the current rate of growth, well over 50% of customers will use a same-day service this year.
This session will explore how to offer a quick and efficient same-day delivery service built for customer’s busy city lives. Drawing on our experience working with some of the world’s leading retailers, we will cover what the customer wants, why it matters, and how to do it well – all whilst maintaining full control of your brand and the customer experience.
Board Presentation
The document proposes an online grocery shopping application for elderly people in the UK. It is motivated by the growing elderly population, visual impairments associated with age, and lack of mobility to do basic shopping. The application aims to increase sales for Tesco by providing a more intuitive shopping experience for elderly customers. Tesco expects the application to smoothly integrate with its existing website, increase loyalty among elderly customers, fulfill customer needs through reporting, and increase online grocery sales to this demographic by 3% within a year. The proposed deliverables and budget are within Tesco's expectations. A cost-benefit analysis indicates the application would be worthwhile and profitable.
Presentation2
The document proposes developing an online grocery shopping application tailored for elderly users of Tesco in the UK. It aims to make grocery shopping easier for elderly customers with visual impairments or limited mobility. Developing such an application could increase online sales, customer satisfaction and loyalty, and enhance Tesco's brand image. The goals are to increase Tesco's online grocery sales among customers aged 55+ by 3% within a year and have the application up and running within 6 months. A cost-benefit analysis indicates the application would be worthwhile and profitable for Tesco.
Tesco' presentation
The document proposes developing an online grocery shopping application tailored for elderly people in the UK to address visual impairment, lack of mobility, and increase customer satisfaction and sales for Tesco, with the goals of increasing online grocery sales for those aged 55+ by 3% within a year and having the application up and running within 6 months. The business case evaluates that the application would provide great benefits for elderly customers, have costs outweighed by benefits in analysis, and fall within Tesco's available budget of 100K.
Click o Collect White Paper
Click & Collect is an alternative online shopping model where customers order groceries online and pick them up from collection points. This helps address high delivery costs that have hindered online grocery shopping. Click & Collect cuts retailers' costs by 30% by avoiding home deliveries. It is also convenient for customers who don't have to wait at home for deliveries or schedule delivery windows. Grocery retailers can set up collection points at locations like stores, post offices, and transit stations to make pickup easy. Technology helps customers track orders and find collection points. Amazon's use of Click & Collect in the UK demonstrates how the model streamlines the online shopping experience.
Royal brinkman partner day
Wow! Wat een mooi eerste Royal Brinkman partner event! Super leuk om leveranciers mee te nemen in de reis die wij als bedrijf nu maken. En nog interessanter, welke kansen er voor hen zijn. Ik mocht een mooi verhaal vertellen over waarom wij e-commerce, "speed-commerce" noemen.
eMarketer Webinar: UK Tablet Usage—Keeping Up with Consumers
This webinar is a must-see for marketers who want to better understand UK tablet usage trends by demographics, how tablets are being used and the challenges that increased usage will bring.
Wearable patch market 2016 2020
Analysts forecast the global wearable patch market to grow at a CAGR of 88.27%, in terms of shipment, during the period 2016-2020.
Top 9 Retail IoT Use Cases
Analysing copious amount of in-store customer navigation data generated from intelligent devices, retailers can improve customer in-store shopping experience
Presentation Wijnand Jongen 2016
The document discusses the future of retail and shopping. It argues that digital natives now have a new "shopper DNA" and shop differently than previous generations through new customer journeys. Retailers will need to fit seamlessly into customers' lives rather than try to fit customers into their own environments. The "glocal economy" will be a blend of global and local, and new shopping ecosystems will dominate with an emphasis on authenticity, inclusion, and human touch. The boundaries between online and offline retail will blur as all shopping becomes digitally enabled.
Rick Kenney: Removing Friction from Commerce
Removing friction from the online shopping experience has accelerated the growth of digital commerce. Conversion rate is an outdated metric, as mobile devices allow for more spontaneous, interrupted shopping sessions. Mobile phones now fuel the majority of commerce growth, with average visit times on phones shorter than desktops. The shopping cart has become the new focus, with add-to-cart rates and cart creation up significantly on mobile. By removing points of friction, online retailers have seen more visits, orders, and higher sales per customer.
Online shopping
Online shopping refers to buying and selling products or services over electronic systems like computers and the internet. It is projected that online retail in the US and Europe will grow substantially over the next few years. Some advantages of online shopping include lower prices, easy access to product information, and convenience. However, some disadvantages are an inability to physically examine products, potential security issues, and lack of assistance.
Virtual City: Automating Agro Value Chains
This document discusses an innovative mobile technology solution for supply chain management called AgriManagr. It provides three key benefits: [1] innovative solutions like leading-edge supply chain platforms, [2] a focus on unlocking client value through vertical market solutions, and [3] extensive experience and expertise in the agriculture sector. The system aims to create visibility, accountability, and data management across the entire supply chain from small farmers to processors. It utilizes a mobile voucher system to link all parties and create a cashless ecosystem for transactions.
Cloud Computing Best Practices- Datamatix Gitex Conference
Best Practices of cloudBuy UK Presented by DUC Executive Team during Datamatix Gitex Conference 2014.
1afoq9lmqo_q3_report
WarmlyYours, a leader in the radiant heating industry, saw continued growth in its various product lines in Q3 2015 across the US and Canada of 2.5%. Product lines like snow melting systems (+22%) and towel warmers (+18%) exceeded expectations. Key metropolitan areas like St. Louis (+35.7%) and San Jose (+28.3%) led growth. The president of WarmlyYours attributed continued success to passionate employees delivering excellent customer experiences.
Retail Sales|Australia| January 2021
This document provides a summary of retail sales data in Australia for January 2021. It includes the following key points:
- Retail sales in Australia increased 10% in January 2021 compared to the same period last year, with online sales up 63%.
- Online sales in Australia rose 1.6% in January 2021 following four consecutive monthly declines, but remain at elevated levels since the start of the COVID-19 pandemic.
- The document discusses trends in the Australian retail industry, including the expansion of Amazon's operations in Melbourne and the increased use of technologies like augmented reality and new online shopping tools.
What’s Hot Luglio - Agosto
Rassegna stampa (What’s Hot) relativa al periodo luglio – agosto, con le principali novità che interessano aziende Retail e produttori.
Retail mobile
Consumers are living through their mobile phones, and few areas have been affected as much as retail. Economist Intelligence Unit research shows how consumers are leading the mobile charge and retailers are finding there is no turning back.
What's new in retailers May 2015 RO
Kaufland was named the most trusted food retailer and best value retailer in Romania based on market research. It launched a new loyalty campaign for Delimano products and reduced prices by 12% to match the VAT reduction from 24% to 9% on food. Cora's "Open Your Heart" campaign invites customers to donate to charities Cora supports. Auchan announced early price reductions on over 1,000 private label food items, including 400 Romanian products, starting May 21st. Mega Image continued its "EU SUNT MEGA" campaign in print advertising. Emag held a contest for its 10 millionth order with a BMW Z4 as the prize.
DRIIM - What's Hot (maggio - giugno 2019)
DRIIM, il programma di ricerca nato dalla collaborazione tra #ACINMilan e SDA Bocconi, ogni bimestre raccoglie gli aggiornamenti più rilevanti del mondo del retail e CPG, con l’obiettivo di identificare i trend più rilevanti del momento, tecnologie più innovative e delineare possibili traiettorie di sviluppo. Scopri le novità dei mesi di maggio e giugno 2019.
Industrial e-commerce: the digital disruption
With the B2B e-commerce the digitization is also disrupting the Industry 4.0, completely changing the industrial value chain.
49% of the industrial purchasing budget is now spent on-line. 90% of industrial customers are buying directly from other manufacturers, and 75% are purchasing from e-marketplaces, squeezing the industrial distributors.
To survive industrial actors have not only to go on-line, they also have to provide post-sales services to meet the hughe demand: 86% of industrial customers are expecting post-sales services.
To do so simple methods are available to control the logistic costs.
What’s Hot Maggio – Giugno 2020
Rassegna stampa (What’s Hot) relativa al periodo maggio– giugno, con le principali novità che interessano aziende Retail e produttori.
What’s Hot Marzo – Aprile 2020
Rassegna stampa (What’s Hot) relativa al periodo marzo – aprile 2020, con le principali novità che interessano aziende Retail e produttori.
Managing the Iron Triangle
The presentation given by Philippe Lambotte, Senior Vice President of Global Supply Chain Operations at Mattel, at the Supply Chain Insights Global Summit in Scottsdale, AZ on September 10, 2014
Managing the Iron Triangle
The supply chain leader manages the intersection of customer service, cost and inventory. Philippe Lambotte terms this the Iron Triangle. Listen to Philippe as he discusses the performance of Kraft, Merck, and now Mattel on the Supply Chain Index and shares his insights.
Smart Management of Water Market Deregulation
This document discusses the benefits of markets for water customers and the sector's evolution towards greater use of markets. It summarizes Ofwat's pro-market regulatory approach and various market opportunities in areas like water resources, sludge processing, and business retail. It also addresses challenges like population growth, climate change, and changing customer expectations. Customer data is discussed as having an important role to play in enabling new markets and driving innovation.
2014 Retail Insight: The Impact of Omni-Channel Trends for 2014 and Beyond
You are invited to view a complimentary webinar featuring retail industry experts from Retail Systems Research (RSR) and SPS Commerce. Based on their latest research, including the 2014 Retail Insights industry benchmark report, you’ll learn what strategies your peers are deploying to improve omni-channel performance in 2014.
The webinar provides insights on:
• The state of the retail market—how many retailers have or will adopt the omni-channel? What steps are they taking?
• Which external and internal forces will impact retail the most in the upcoming years?
• Which technology and business areas are retailers, vendors and logistics firms making significant investments in 2014?
Retail & Australia Post
The document discusses trends in the retail and postal services industries in Australia. It provides an overview of Australia Post, including its operations, business segments, transformation efforts to adapt to digital disruption, and key buyers in its business. Australia Post is undergoing changes to transition from traditional mail services to growing areas like parcel delivery and digital services as consumer behavior shifts online.
More Related Content
What's hot
Royal brinkman partner day
Wow! Wat een mooi eerste Royal Brinkman partner event! Super leuk om leveranciers mee te nemen in de reis die wij als bedrijf nu maken. En nog interessanter, welke kansen er voor hen zijn. Ik mocht een mooi verhaal vertellen over waarom wij e-commerce, "speed-commerce" noemen.
eMarketer Webinar: UK Tablet Usage—Keeping Up with Consumers
This webinar is a must-see for marketers who want to better understand UK tablet usage trends by demographics, how tablets are being used and the challenges that increased usage will bring.
Wearable patch market 2016 2020
Analysts forecast the global wearable patch market to grow at a CAGR of 88.27%, in terms of shipment, during the period 2016-2020.
Top 9 Retail IoT Use Cases
Analysing copious amount of in-store customer navigation data generated from intelligent devices, retailers can improve customer in-store shopping experience
Presentation Wijnand Jongen 2016
The document discusses the future of retail and shopping. It argues that digital natives now have a new "shopper DNA" and shop differently than previous generations through new customer journeys. Retailers will need to fit seamlessly into customers' lives rather than try to fit customers into their own environments. The "glocal economy" will be a blend of global and local, and new shopping ecosystems will dominate with an emphasis on authenticity, inclusion, and human touch. The boundaries between online and offline retail will blur as all shopping becomes digitally enabled.
Rick Kenney: Removing Friction from Commerce
Removing friction from the online shopping experience has accelerated the growth of digital commerce. Conversion rate is an outdated metric, as mobile devices allow for more spontaneous, interrupted shopping sessions. Mobile phones now fuel the majority of commerce growth, with average visit times on phones shorter than desktops. The shopping cart has become the new focus, with add-to-cart rates and cart creation up significantly on mobile. By removing points of friction, online retailers have seen more visits, orders, and higher sales per customer.
Online shopping
Online shopping refers to buying and selling products or services over electronic systems like computers and the internet. It is projected that online retail in the US and Europe will grow substantially over the next few years. Some advantages of online shopping include lower prices, easy access to product information, and convenience. However, some disadvantages are an inability to physically examine products, potential security issues, and lack of assistance.
Virtual City: Automating Agro Value Chains
This document discusses an innovative mobile technology solution for supply chain management called AgriManagr. It provides three key benefits: [1] innovative solutions like leading-edge supply chain platforms, [2] a focus on unlocking client value through vertical market solutions, and [3] extensive experience and expertise in the agriculture sector. The system aims to create visibility, accountability, and data management across the entire supply chain from small farmers to processors. It utilizes a mobile voucher system to link all parties and create a cashless ecosystem for transactions.
Cloud Computing Best Practices- Datamatix Gitex Conference
Best Practices of cloudBuy UK Presented by DUC Executive Team during Datamatix Gitex Conference 2014.
1afoq9lmqo_q3_report
WarmlyYours, a leader in the radiant heating industry, saw continued growth in its various product lines in Q3 2015 across the US and Canada of 2.5%. Product lines like snow melting systems (+22%) and towel warmers (+18%) exceeded expectations. Key metropolitan areas like St. Louis (+35.7%) and San Jose (+28.3%) led growth. The president of WarmlyYours attributed continued success to passionate employees delivering excellent customer experiences.
Retail Sales|Australia| January 2021
This document provides a summary of retail sales data in Australia for January 2021. It includes the following key points:
- Retail sales in Australia increased 10% in January 2021 compared to the same period last year, with online sales up 63%.
- Online sales in Australia rose 1.6% in January 2021 following four consecutive monthly declines, but remain at elevated levels since the start of the COVID-19 pandemic.
- The document discusses trends in the Australian retail industry, including the expansion of Amazon's operations in Melbourne and the increased use of technologies like augmented reality and new online shopping tools.
What’s Hot Luglio - Agosto
Rassegna stampa (What’s Hot) relativa al periodo luglio – agosto, con le principali novità che interessano aziende Retail e produttori.
Retail mobile
Consumers are living through their mobile phones, and few areas have been affected as much as retail. Economist Intelligence Unit research shows how consumers are leading the mobile charge and retailers are finding there is no turning back.
What's new in retailers May 2015 RO
Kaufland was named the most trusted food retailer and best value retailer in Romania based on market research. It launched a new loyalty campaign for Delimano products and reduced prices by 12% to match the VAT reduction from 24% to 9% on food. Cora's "Open Your Heart" campaign invites customers to donate to charities Cora supports. Auchan announced early price reductions on over 1,000 private label food items, including 400 Romanian products, starting May 21st. Mega Image continued its "EU SUNT MEGA" campaign in print advertising. Emag held a contest for its 10 millionth order with a BMW Z4 as the prize.
DRIIM - What's Hot (maggio - giugno 2019)
DRIIM, il programma di ricerca nato dalla collaborazione tra #ACINMilan e SDA Bocconi, ogni bimestre raccoglie gli aggiornamenti più rilevanti del mondo del retail e CPG, con l’obiettivo di identificare i trend più rilevanti del momento, tecnologie più innovative e delineare possibili traiettorie di sviluppo. Scopri le novità dei mesi di maggio e giugno 2019.
Industrial e-commerce: the digital disruption
With the B2B e-commerce the digitization is also disrupting the Industry 4.0, completely changing the industrial value chain.
49% of the industrial purchasing budget is now spent on-line. 90% of industrial customers are buying directly from other manufacturers, and 75% are purchasing from e-marketplaces, squeezing the industrial distributors.
To survive industrial actors have not only to go on-line, they also have to provide post-sales services to meet the hughe demand: 86% of industrial customers are expecting post-sales services.
To do so simple methods are available to control the logistic costs.
What’s Hot Maggio – Giugno 2020
Rassegna stampa (What’s Hot) relativa al periodo maggio– giugno, con le principali novità che interessano aziende Retail e produttori.
What’s Hot Marzo – Aprile 2020
Rassegna stampa (What’s Hot) relativa al periodo marzo – aprile 2020, con le principali novità che interessano aziende Retail e produttori.
What's hot (18)
eMarketer Webinar: UK Tablet Usage—Keeping Up with Consumers
eMarketer Webinar: UK Tablet Usage—Keeping Up with Consumers
Cloud Computing Best Practices- Datamatix Gitex Conference
Cloud Computing Best Practices- Datamatix Gitex Conference
Similar to #IBMRetailMcr - Customer driven change - Big Data and the need for speed - Marcel Borlin, Tesco
Managing the Iron Triangle
The presentation given by Philippe Lambotte, Senior Vice President of Global Supply Chain Operations at Mattel, at the Supply Chain Insights Global Summit in Scottsdale, AZ on September 10, 2014
Managing the Iron Triangle
The supply chain leader manages the intersection of customer service, cost and inventory. Philippe Lambotte terms this the Iron Triangle. Listen to Philippe as he discusses the performance of Kraft, Merck, and now Mattel on the Supply Chain Index and shares his insights.
Smart Management of Water Market Deregulation
This document discusses the benefits of markets for water customers and the sector's evolution towards greater use of markets. It summarizes Ofwat's pro-market regulatory approach and various market opportunities in areas like water resources, sludge processing, and business retail. It also addresses challenges like population growth, climate change, and changing customer expectations. Customer data is discussed as having an important role to play in enabling new markets and driving innovation.
2014 Retail Insight: The Impact of Omni-Channel Trends for 2014 and Beyond
You are invited to view a complimentary webinar featuring retail industry experts from Retail Systems Research (RSR) and SPS Commerce. Based on their latest research, including the 2014 Retail Insights industry benchmark report, you’ll learn what strategies your peers are deploying to improve omni-channel performance in 2014.
The webinar provides insights on:
• The state of the retail market—how many retailers have or will adopt the omni-channel? What steps are they taking?
• Which external and internal forces will impact retail the most in the upcoming years?
• Which technology and business areas are retailers, vendors and logistics firms making significant investments in 2014?
Retail & Australia Post
The document discusses trends in the retail and postal services industries in Australia. It provides an overview of Australia Post, including its operations, business segments, transformation efforts to adapt to digital disruption, and key buyers in its business. Australia Post is undergoing changes to transition from traditional mail services to growing areas like parcel delivery and digital services as consumer behavior shifts online.
Macroview weekly news update - 4th july 2016
Supermarkets saw the biggest fall in food prices for over a year in June, with overall food prices declining 0.8%. Fresh food prices fell by 1.5%, the deepest deflation in over a year, while ambient food inflation slowed. The continued price deflation is good for consumers but retailers face pressure from ongoing competition and uncertainty around the impact of Brexit on input costs.
Weekly News Update 8th July 2016
Supermarkets saw the biggest fall in food prices for over a year in June, with overall food prices down 0.8%. Fresh food prices fell 1.5%, the deepest decline in over a year. While lower prices benefit consumers, retailers face pressure from ongoing deflation and a weaker pound increasing import costs. However, competition means retailers may be unable to immediately pass on all rising costs to consumers through higher prices.
Your weekly news update across FMCG - 8th July 2016
Supermarkets saw the biggest fall in food prices for over a year in June, with overall food prices declining 0.8%. Fresh food prices fell by 1.5%, the deepest deflation in over a year, while ambient food inflation slowed. The continued deflation provides benefits for consumer budgets but prices may eventually rise again depending on factors like the pound's value and Brexit's impact on costs. Retailers face continuing pressure to keep prices low in the competitive market.
IRI's Weekly FMCG News Update - w/c 4th july 2016
• Superdrug says service is key to 62.4% profit spike in 2015
• Nisa retail returns to profit
• 1,000 ‘smart’ sensors to monitor high street footfall across the UK
• Sainsbury's cuts ties with Netto – all stores to close by August
• Waitrose partners with British Corner Shop to drive international sales
• Irish grocery market still growing but concerns Brexit could lead to return of cross border shopping
• Biggest fall in food prices for a year
• Deflation and weak consumer demand impacts sales at Booker
• Wilko FY 2015/16 results: 'year of recovery'
• Disappointing quarter for M&S as clothing and food sales fall
• Petrol forecourts now generating £4bn in retail sales
• Consumer confidence drops at sharpest rate in 21 years following EU referendum
• Co-op snaps up six My Local stores
Embracing Analytics To Boost Profits And Loyalty
1) Embracing analytics can boost profits and loyalty by helping retailers better understand consumer behavior across channels and provide personalized, relevant experiences.
2) Consumers now control their shopping experience, expecting flexibility, transparency, relevance and convenience across mobile, online and in-store.
3) To capture these "flitting" consumers, retailers need an omnichannel strategy that provides a seamless experience regardless of where the shopping journey begins.
Ortec plandag-2016
Hoe kunt u als winkel aantrekkelijk blijven, genoeg omzet draaien en concurreren met dagelijkse internet aanbiedingen? Juist door uw winkel frequent te tunen en attractief te houden. Snelheid en budget zijn essentieel in dit proces, vooral als het niet over één winkel, maar over 300 winkels per kwartaal gaat! Bent u benieuwd hoe een Nederlands bedrijf in staat is om ultra korte supply chain concepten snel uit te rollen voor ketens zoals Victoria’s Secret? Caliber is de game changer in deze markt: met een minimaal aantal planners, soms wel tweehonderd leveranciers per project, duizenden gebruikers met verschillende rollen en zonder enige vorm van uitleg binnen 24 uur op het systeem van Yellowstar aansluiten! Hoor tijdens deze sessie hoe Caliber ICT tools inzet om de klant zijn doelen te laten bereiken. Dat noemen we antifragiel, een combinatie van flexibiliteit en robuustheid voor snelle opschaling.
Consumer behaviourhghgjhkkkggftkkggfftjj
The document discusses consumer behavior and the differences between customers and consumers. A consumer is defined as a person who buys goods or services for personal use and cannot resell them, while a customer can resell goods or services after purchase. There are different types of customers such as loyal customers, impulse shoppers, and bargain hunters. The document then provides a chart comparing the quarterly performance of different customer groups.
K1 embedding big data & analytics into the business to deliver sustainable value
K1 embedding big data & analytics into the business to deliver sustainable valueDr. Wilfred Lin (Ph.D.)
This document discusses how companies can embed big data and analytics into their business to deliver sustainable value. It notes that the pace of change is faster than ever, requiring companies to innovate constantly. Examples are given of how companies like Capital One are experimenting 30,000 times per year to improve customer targeting and outcomes. The document advocates adopting a new methodology focused on hypothesis generation and rapid testing to take advantage of big data's potential for insights.Supply Chain Index – Part III – Technology and Apparel
This document summarizes a webinar presented by Supply Chain Insights LLC on the Supply Chain Index. The webinar introduced an index that measures the correlation between companies' performance on 13 core supply chain metrics and their market valuation. Companies in various industries like apparel manufacturing, apparel stores, and communication equipment were ranked based on the index. The webinar discussed what drives value in different industries and emphasized the importance of balancing growth, profitability, cycle times and complexity across the supply chain to maximize value.
Industrial RFR Second Half 2015
Our report examines the key trends influencing Australian industrial property across Australia and New Zealand. In addition we answer:
How are warehouse designs evolving as a result of changing tenant requirements?
What are the three main drivers of change for industrial property?
The Changing Last Mile
Understand how the traditional retail and delivery supply chain is undergoing huge transformation and how this affects post and parcel organizations.
Lesara Co-Founder & COO, Matthias Wilrich on “Pioneering agile retail” ✨
When it comes to retail, Lesara moves at the speed of light. ⚡️
They’ve perfected the art of spotting trends, designing, producing, and making new inventory available in as little as 10 working days. They coined their approach "agile retail", an evolution of the fast fashion approach. The startup recently raised €35M after its revenues jumped by 175% in 2016.
This impressive growth machine depends greatly on robust operations. The entire value chain is vertically orchestrated, data-driven, supported by a best-in-class logistics setup, processes, systems/IT and team.
We were pleased to welcome Matthias Wilrich, COO & Co-Founder of Lesara to share with us his best practices and tools. Join us for a deep dive into the internal works of one of Europe’s fastest growing company!
Create - Day 2 - 12:15 "Attention to Retail: An Exploration Into the Customer...
Join Severine Philardeau, VP of partnerships at VoucherCodes.co.uk, as she explores two of the biggest trends driving retail today: a skyrocketing use of mobile technologies and consumers' “addiction” to deals.
Delegates can see how the rise of digital has changed the way retailers do business, but also how consumers' expectations have shifted dramatically.
Severine intends to share proprietary research on the new consumer journey while explaining how marketers can take advantage.
Experian_FootFall_Acting_on_Insight_Series_2-AUSTRALIA-RETAIL
This document discusses how retailers can turn consumer data into actionable business intelligence to uncover customer potential. It provides examples of how retailers like Michael Hill and Crabtree & Evelyn have used foot traffic analysis tools to optimize staffing levels, measure marketing campaign performance, and improve sales. Integrating data from customer counting, transactions, and mobile connectivity allows retailers to better understand customer behavior and identify opportunities to increase sales and profits.
Acting on Insight - Series 2
The document discusses how retailers can turn consumer data into actionable business intelligence to uncover customer potential. It provides examples of how two retailers, Michael Hill and Crabtree & Evelyn, used consumer data analytics to improve operations and increase sales and profits. Specifically, Michael Hill refined staff scheduling using footfall data to better match employee levels to customer traffic, and Crabtree & Evelyn used store performance metrics to run inter-store competitions that improved conversion rates and average transaction values.
Stefano Testas | CIsco | Big Data
This document discusses opportunities for big and small companies from big data. It begins by setting the stage, noting that large corporations like infrastructure and applications and like connecting the unconnected. The agenda covers big data as a buzzword, drivers and use cases from IoT/IoE, and opportunities and next steps. Several sections explore big data opportunities across different industries like healthcare, retail, and smart cities. Big data is transforming many industries by providing insights from diverse data sources to improve decision making, risk analysis, fraud detection, personalized recommendations and more.
Similar to #IBMRetailMcr - Customer driven change - Big Data and the need for speed - Marcel Borlin, Tesco (20)
2014 Retail Insight: The Impact of Omni-Channel Trends for 2014 and Beyond
2014 Retail Insight: The Impact of Omni-Channel Trends for 2014 and Beyond
Your weekly news update across FMCG - 8th July 2016
Your weekly news update across FMCG - 8th July 2016
K1 embedding big data & analytics into the business to deliver sustainable value
K1 embedding big data & analytics into the business to deliver sustainable value
Supply Chain Index – Part III – Technology and Apparel
Supply Chain Index – Part III – Technology and Apparel
Lesara Co-Founder & COO, Matthias Wilrich on “Pioneering agile retail” ✨
Lesara Co-Founder & COO, Matthias Wilrich on “Pioneering agile retail” ✨
Create - Day 2 - 12:15 "Attention to Retail: An Exploration Into the Customer...
Create - Day 2 - 12:15 "Attention to Retail: An Exploration Into the Customer...
Experian_FootFall_Acting_on_Insight_Series_2-AUSTRALIA-RETAIL
Experian_FootFall_Acting_on_Insight_Series_2-AUSTRALIA-RETAIL
#IBMRetailMcr - Customer driven change - Big Data and the need for speed - Marcel Borlin, Tesco
- 1. Marcel Borlin CIO Commercial Systems Tesco 1 @marcelborlin
- 2. Customer-driven change: Big data and the need for speed Marcel Borlin | CIO- Commercial Systems © 2013 Tesco. Proprietary and Confidential 26 September 2014
- 3. © 2013 Tesco. Proprietary and Confidential 3 26 September 2014
- 4. © 2013 Tesco. Proprietary and Confidential 4 26 September 2014
- 5. 3 © 2013 Tesco. Proprietary and Confidential 5 26 September 2014
- 6. © 2013 Tesco. Proprietary and Confidential 6 26 September 2014
- 7. © 2013 Tesco. Proprietary and Confidential 7 26 September 2014
- 8. © 2013 Tesco. Proprietary and Confidential 8 26 September 2014
- 9. Over 75 million shopping trips a week Over 500,000 colleagues around the world Over 6,500 stores Food delivered to half a million homes a week Over 40 million customers using loyalty schemes, such as Clubcard Suppliers in over 70 countries This year, over 3 billion cases of goods distributed to our stores worldwide © 2013 Tesco. Proprietary and Confidential 9 26 September 2014
- 10. Past Future What happened? Reporting Dashboards What is happening? What is likely to happen? Why did it happen? Real-time Analytics What is it happening? Predictive Analytics What should I do about it? Forensics & Data Mining Real-time Data Mining Prescriptive Analytics © 2013 Tesco. Proprietary and Confidential 10 26 September 2014
- 11. 10% 2.4% 0% Analytics Event Processing Business Rules Optimisation Recommendations Manage © 2013 Tesco. Proprietary and Confidential 11 26 September 2014 Exceptions I T P
- 12. © 2013 Tesco. Proprietary and Confidential 12 26 September 2014
- 13. © 2013 Tesco. Proprietary and Confidential 13 26 September 2014
Editor's Notes
- http://www.afsug.com/library/documents/saphila2014_presentations/Day1/BALLROOM_A/Nexus%20of%20Forces,%202014%20Unleashing%20the%20Power%20of%20Digitalization%20-%20Cassio%20Dreyfuss.pdf
- Notes for Marcel: Have reformatted the slide but kept the old one too, so please delete whichever is least preferable.
- Notes for Marcel: again a duplicated slide (please delete whichever is preferable)
- Lowry Tech Team: Please play the IBM/Tesco Aristo Video