Title: Putting your customer first with seamless same-day delivery At Quiqup, we predict that 2019 will be the tipping point for same-day delivery. Customer expectations are growing fast; at the current rate of growth, well over 50% of customers will use a same-day service this year. This session will explore how to offer a quick and efficient same-day delivery service built for customer’s busy city lives. Drawing on our experience working with some of the world’s leading retailers, we will cover what the customer wants, why it matters, and how to do it well – all whilst maintaining full control of your brand and the customer experience.

1. 1

2. Putting your customer first
Seamless same-day deliveries
February 2019

3. Quiqup is building a decentralised, AI powered last-mile
logistics infrastructure to power same-day delivery
services for retailers of all sizes and across all industries.
3

4. Some context
What we do
A real-world use case
Today

5. 2016

6. “The last best experience that anyone has
anywhere, becomes the minimum expectation for
the experience they want everywhere.”
6
- Bridget van Karlingen, SVP, IBM
Customer expectations changed

7. 7
53%
of customers have abandoned the checkout
process because of slow delivery times
Groceries
Healthcare Products
Specialty Snacks
Alcohol
Household Products
Pet Products
Beauty Products & Toiletries
Electronics
Appliances
Clothing, Shoes & Accessories
2%
2%
4%
4%
4%
5%
5%
7%
4%
19%
21%
22%
24%
26%
28%
28%
41%
42%
46%
64%
% of Consumers that
Want Items Same-Day
% that Actually Received
Items Same-Day
VS.
43%
of consumers expect retailers to have faster
delivery times in 2018, up 23% from last year
74%
of customers will increase spend with retailers
when satisfied with the delivery service
79%
of consumers would switch retailers if
offered more convenient delivery options
The world of retail changed

8. A paradigm shift
8

9. Traditionally, three pillars to retail success
9
Product
Design and
Innovation
Brand
Purpose and
Positioning
Experience
Physical and
Digital

10. Relying on marketplaces risks it all
10
No control of sales channel
= no control of business

11. Partners become suppliers
11
No control of:
Customer Data
Customer Experience
Customer Relationship

12. Marketplaces become producers
12

13. Customer is lost
Product becomes commodity
13

14. 14
One reason for this
They do delivery better

15. Delivery is the key
retail battleground
15
The delivery
experience is
the customer
experience

16. What we do

17. 17
Industry leading turnaround times enabling late cutoffs
Live tracking available as standard
Flexible delivery windows
Easily customised to flex for all use cases
Ship from store
Ship from warehouse
Same day
Evening
T I M E
L O C A T I O N
F E A T U R E S A N D B E N E F I T S
Quick urban deliveries
Flexible, convenient and customer-first

18. 18
Completely customisable tech
spanning front and back-end
Tech
Algorithms utilise AI and machine
learning to assign jobs efficiently
Live tracking of all orders (for
customer and partner)
Full integration with e-commerce
infrastructure
Fleet
Over 3000 drivers in bicycles,
scooters, cars, and vans
Extensive customer service
onboarding
Equipped with the best technology
Friendly fleet deliver an
amazing doorstep experience
Support
Live phone support around the clock to
keep customers informed at all times
Dedicated Account Manager for
ongoing support
Data analytics via online dashboards
Live customer support
oversee every delivery journey
Our offer
Delivery experience expertise

19. 19
Dashboard Integrations Track App
Our products
Built for busy city lives

20. Data Relationship
No barriers between retailer
and customer
Experience
Branded, market-leading
delivery experience
Deeper understanding of
customer behaviour
You’re in control
20
Partners retain full control of the customer

21. A real-world use case

22. The real-world use case
22
Order
cut-off
Order
preparation Line-haul Sorting Delivery
11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm 9pm 10pm
Electronic
Manifest
Route
Optimisation
Order
Generation
Customer
interaction
Fulfilment Tools

23. Easy integrations
23
Order cut-off
Order
preparation
10am 11am 12pm
Electronic
Manifest

24. Quick route calculations
24
12pm 1pm 2pm 3pm 4pm
Electronic
Manifest
Route
Optimisation
Order
Generation
Route
calculation

25. Useful customer interaction
25
4pm 5pm 6pm
Order
Generation
Customer
interaction

26. Monitored in real time
26
6pm 7pm 8pm 9pm 10pm
Customer
interaction
Fulfilment Tools

27. The real-world use case
27
Order cut-off
Order
preparation Line-haul Sorting Delivery
10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm 9pm 10pm
Electronic
Manifest
Route
Optimisation
Order
Generation
Customer
interaction
Fulfilment Tools

28. Customer journey
Customers can choose their preferred delivery slots and track their item in real-time
Delivery Selection
After choosing to have their order
delivered with Quiqup, the customer can
pick a suitable delivery slot when
checking out from your website
SMS
Your customer receives an SMS with the
delivery slot. Once the order has gone
out for delivery your customer will receive
an SMS with a tracking URL
Tracking
Tracking URL allows the customer to
follow their parcel in real time and, after
delivery is completed, rate the delivery
experience

29. Customers expect better
Deliver an experience
Let’s talk!
In summary

30. Thank you.
quiqup.com