Simpler, faster and more reliable messaging to help enable a more responsive and agile enterprise. In this solution brief from IBM partner Lightwell (http://www.lightwellinc.com) you'll learn how IBM MQ can: ● Help enable enhanced customer interaction with faster, more reliable data processing, exchange and connectivity ● Help enable mobile banking and mobile retail innovation with support for MQTT applications ● Manage compliance and risk effectively with more reliable, security-rich data exchange ● Help enhance collaboration with a universal messaging backbone that connects virtually all systems and devices from mainframe to mobile and sensors ● Help enable pricing innovation and faster revenue growth in telcos with simpler applications ● Integrate more seamlessly telco business and operations for enhanced customer loyalty

1. IBM Software Solution Brief
IBM MQ: The messaging
solution for virtually all
industries
Simpler, faster and more reliable messaging to help
enable a more responsive and agile enterprise
Highlights
●● ● ●
Help enable enhanced customer
interaction with faster, more reliable data
processing, exchange and connectivity
●● ● ●
Help enable mobile banking and mobile
retail innovation with support for MQTT
applications
●● ● ●
Manage compliance and risk effectively
with more reliable, security-rich data
exchange
●● ● ●
Help enhance collaboration with a univer-
sal messaging backbone that connects
virtually all systems and devices from
mainframe to mobile and sensors
●● ● ●
Help enable pricing innovation and faster
revenue growth in telcos with simpler
applications
●● ● ●
Integrate more seamlessly telco business
and operations for enhanced customer
loyalty
Introduction
In any business, no matter the industry, as you adapt your enterprise to
changes and grow the business using the wealth of opportunities, you
might face pressure from competition, customer migration and what
seems to be life on a treadmill of constantly buying new technologies.
Although you might be able to exploit new business opportunities by
driving change, it will also increase the number of disparate applications
and data sources, creating higher complexity. Each new technology driver
such as mobile, social, cloud and big data adds to this challenge.
The success of your business is likely to be defined by the efficiency of
your IT infrastructure. Unless your IT is responsive and agile, you cannot
make your business responsive and agile. The need for rapid business
change comes up seemingly every day. Your existing IT infrastructure
must help you respond with rapid, seamless connectivity of core business
applications to new workloads as simply and quickly as possible. For your
business processes you require data to flow securely and reliably between
different applications throughout your business, driving events and
actions in a timely manner. With messaging, you can connect your
applications and exchange data reliably while keeping the applications
simple and focused on business logic.

2. 2
Solution BriefIBM Software
The IBM® MQ solution provides a messaging platform
that sits at the heart of your IT infrastructure and helps you
seamlessly connect virtually all your applications, systems,
services and files . With IBM MQ, you can help respond faster
to rapidly changing business priorities and capitalize on new
market opportunities. IBM MQ is virtually an IT industry
standard for mission-critical messaging throughout almost all
industries.
IBM MQ is designed to provide the following benefits:
●● ●
Robust, security-rich and more reliable messaging for your
enterprise
●● ●
Higher responsiveness by helping you connect the right
people with the right information at the right time
●● ●
More flexibly support new business approaches and reach
users in new ways by optimizing the use of your IT
infrastructure
●● ●
Help extend your business to the Internet of Things and
mobile devices by enabling mobile messaging.
●● ●
Help reduce complexity in application design and
maintenance
●● ●
Help reduce the cost of connecting applications and
operational management needs with a single infrastructure
for visibility and control
IBM MQ: The messaging solution for
virtually all your requirements
IBM MQ has been the messaging backbone of choice for thou-
sands of businesses globally for more than 20 years. With this
solution, business leaders in almost any Industry can integrate
their applications and sources of data in a simpler, faster, more
reliable, and security-rich manner to use their existing software
and hardware assets more effectively. With IBM MQ, a market
leader in messaging middleware, you can help support scalable,
enterprise-class connectivity that is designed to scale with your
increasing integration challenges and needs.
IBM MQ provides a messaging middleware layer to enable
simpler applications by offering a single, multiplatform
approach to moving data with a common API, a single
dashboard and configurable qualities of service. With this
IBM product, you can help avoid complex dependencies related
to network availability, platform specifications, and error
handling. Whether you require high throughput of messages,
a security-rich environment, or transaction updates delivered
once and for all, then with IBM MQ you can provide virtually
all of these capabilities from mainframe to mobile.
IBM MQ provides more than just a messaging middleware
infrastructure to connect applications and exchange application
data. With IBM MQ, your business has access to a universal
messaging infrastructure that connects and moves data
between all your IT assets including databases, files, applica-
tions, services, mobile devices and sensors. With universal
messaging you can provide your business not only more reliable
and timely access to virtually all data, but also enable the track-
ing, managing and auditing of almost all data movements. In
many businesses and under a number of regulatory environ-
ments, the tracking, managing and auditing of data can be
almost as important as the reliable and timely access to data.

3. 3
Solution BriefIBM Software
Benefits of IBM MQ
IBM MQ is designed and continually enhanced to provide your
IT department the tools and infrastructure to benefit the busi-
ness. At any time, there might be multiple business objectives
that can prioritize the actions and behavior of IT managers. In
many organizations, IT managers will own, run or maintain a
mix of applications, systems, services, databases, files, mobile
devices and even connected physical devices such as sensors.
Business leaders focus on growth and they require flexibility to
achieve growth. IT enables business the required flexibility by
ensuring that there are simple interfaces to use both existing
and new assets. IT must also be able to provide access to any
data anywhere in the business, no matter where that data is
and how it is accessed. Messaging, as a reliable, simple, well-
architected and location-neutral solution for accessing and
moving data can offer IT managers the answer.
As changes are made, business leaders must ensure that there is
no disruption to ongoing operations and the information flow
continues as before, tracked and audited to meet business
requirements and management standards. With your IT
infrastructure you must, therefore, provide connections that
are secure, that can move data with integrity and under transac-
tional control. With this infrastructure, you must also be able to
cope with network or application failures without losing data.
For this important reason, messaging can offer a simple and
reliable approach to connecting applications and systems
together. You can move data as messages that can be persisted
in queues in the event of outages or used for transactional
updating. If you move all data in your business through a
messaging infrastructure, then you have a single location to
review for tracking and auditing data movement. This capability
is useful for both good management practice and compliance
checking.
Business leaders will also be keen to streamline operations, be
more flexible with regard to new opportunities and to be more
responsive to internal and external events. IT leaders will,
therefore, be challenged to move to a more event-driven archi-
tecture that helps move data and triggers actions as soon as a
business event takes place. The business event can be driven by
a step in an internal business process or triggered by a customer
moving to a new location as tracked by the customer’s phone,
thereby driving the application of a business rule. Again,
messaging offers a far more dynamic and responsive solution
than batch-driven movement of data held in files or the static,
user-driven HTTP systems typical of most interactions with
mobile customers. With the more complete messaging solution
of IBM MQ Advanced enabling IT infrastructure flexibility,
business leaders can focus on their plans for growth.
Business
IT
Reduced Disruption
Ease of Compliance
Reliable
Delivery
Developer
Efficiency
Event
Driven
Transactionality Simple Interfaces Notification events
Location-based
Analytics etc.
Location Transparency
Transport any Data
Time Independence
Secure Delivery
Database Applications
Messaging
Services Files Mobile Sensore
Flexibility
Growth
New Business Models
Real Time Decision Making

4. 4
Solution BriefIBM Software
IBM MQ for banking
Leaders in the banking industry face challenges in a number of
key areas of responsibility where IT managers must play a sig-
nificant role to deliver new or improved services. These areas
include: Back office core banking and payments processing,
front office and multi-channel banking, innovations in
banking, risk management and compliance. All of these
areas have different aspects and issues that must be addressed.
In many cases, these areas of responsibility involve multiple
department leaders and application owners and are critical for
continued banking activity.
Helping streamline back-office core banking and
payments processing
Moving money and updating accounts are at the heart of bank
operations. Both business leaders and IT managers are always
under pressure to make these functions more streamlined,
seamless and cost-effective. In addition to making these
operational improvements, these functions must also be made
accessible and available in new ways. All appropriate data must
be made available without compromising security and any
updates must be done reliably under transactional control.
With IBM MQ Advanced in banking, you can do more than
just move transactional data more reliably and in a security-rich
manner. If some of the core banking applications are file driven,
then the data held in these files can be moved through the
IBM MQ network. Data moved through the IBM MQ network
is available for use without delay to help enable faster bank
processing and enable reduced chances of errors.
Targeting new opportunities in front office and
multichannel banking
One of the greatest opportunities, as well as the greatest
challenges in banking is dealing with customers. All the data
the customer wants must be available for sharing with them.
At the same time, with timely access to customer data, bank
employees can improve their interaction with customers to
create new opportunities to extend the relationship and increase
the potential to sell new products. With IBM MQ Advanced,
you can enable more reliable and timely connectivity across the
business. You can pull data from multiple back-end systems and
move it to the front office application without slowing down
the application as the data is collected.
Core Applications Banking Services
SWIFT HA
TCB
T24
Sopra
Misys
Finacle
Silverlake
Hogan
etc..
Channel Applications Banking Channels
Credit Card
Portal Front End Tellers Call Center ATMs Mobile Web POS
Headquarter Data Center
Branch
Data Center
Core Banking Ledger
IBM MQ Backbone

5. 5
Solution BriefIBM Software
Helping support the delivery of innovations in banking
One of the prominent trends in banking today is the move to
support mobile banking. This move is being driven by the
significant growth in the use of mobile computing devices.
Banking leaders are also eager to engage with customers at
every opportunity and to provide customers access to banking
systems from wherever they are. The goal of providing mobile
banking access is not only to provide customers with reliable
and responsive access to their accounts, but also to offer new
forms of mobile payment.
Mobile banking also provides a channel for bankers to interact
directly and immediately with customers to provide offers that
could possibly be location based. Customers can also be notified
of activity such as potential fraud in their accounts as soon as it
is detected. Enabling push notification is essential for this type
of mobile banking innovation. IBM MQ Advanced supports the
lightweight MQTT protocol. MQTT is optimized for sending
and receiving data between mobile devices and back-end
applications. With MQTT protocol, bank leaders can enable
applications that support push notification while more easily
connecting mobile applications to the core back-office
applications.
Helping manage risk and compliance
The upheavals in the banking sector over the last few years have
reinforced the need for strong, demonstrable compliance with
regulations along with rigorous risk management. All move-
ment of money must be tracked and business processes must be
followed and reviewed. Any warning signs of potential fraud or
bad decisions must be identified as soon as they occur. Early
detection is essential to reduce the impact of any adverse actions
and to mitigate any negative impact on business. With a robust
and more complete messaging infrastructure such as IBM MQ
Advanced, you can help ensure that messages are delivered
more reliably and in a security-rich manner, thereby helping
bank leaders to manage compliance and risk management more
effectively.
The IBM Expertise in banking and financial services
A leading payment processor needed to accelerate the deploy-
ment of business rules that identified fraudulent transactions.
IBM specialists deployed a new framework with IBM MQ as a
universal messaging backbone. Approximately 3,000 transac-
tions are processed per second using IBM MQ. By helping
the company to use repeatable processes, the new framework
significantly accelerated the timeline for deploying new business
rules. Business leaders could enable the capabilities that help
them manage compliance and risk goals without slowing down
their business operations.
For more information visit: https://ibm.biz/BdDsEk
IBM MQ for retail
Retailing is one of the most dynamic industries today. Given the
challenges that arose over the last 15 years with the internet and
e-commerce, retailers have been driven to be dynamic simply to
survive. Leaders of successful retail businesses have responded
with a number of innovations such as multichannel retailing,
clicks and mortar and more efficient inventory management.
They have matched these improvements with greater customer
interaction and awareness. These approaches are being further
extended and enhanced with continuing improvements in store
efficiency and in the retailer ecosystem. Further innovations
such as click and collect and mobile retail interaction offer
new challenges and opportunities.
­ ­ ­

6. 6
Solution BriefIBM Software
Targeting higher retail store efficiency
Retailers typically invest for the long haul in their IT systems.
The applications running in the stores must be reliable and
must be run in an environment without hands-on IT support.
For this reason, retailers require a robust approach to applica-
tion architecture and development. Typically, this has led to
retail applications being file based. These file-based systems
are almost always driven by batch processing. Today, retailers
face the pressure to change to more trickle feed systems and
dynamically process data to help to identify customer behavior,
stock levels and to detect possible problems much faster. To
enable faster, more dynamic processing, you require increased
processing in the store or more reliable and timely movement
of retail point-of-sale (POS) data to the enterprise. IBM MQ
Advanced includes a managed file-transfer capability. With this
capability, retailers can move POS files from the store to the
enterprise over the IBM MQ network. This IBM offering can
help improve the reliability and management of this transfer
of critical business information in a security-rich environment.
Because the file data is moved as an IBM MQ message,
by using the enterprise applications, retailers can directly
process and act on the POS and other data as the data arrive.
Processing and throughput of retail transactions and customer
behavior analysis can be done faster to help enable creation
of new opportunities for timely action and reduction of the
chances of errors.
Helping enable click and collect
Click and collect is becoming more prevalent in retail as
business leaders seek to combine their online presence and
their high street stores. With this combination, they can offer
customers potentially faster access to their purchases. To offer
this service to customers, staff at a retailer’s online store will
typically need a real-time view of the stock in all the stores and
the delivery schedules for new stock. An aggregated view of the
stock and delivery schedule must be instantly available to the
customer and the stock must be reserved for a customer
immediately after purchase. With IBM MQ Advanced support-
ing more reliable asynchronous queries to the stock information
in all connected stores, customers can be provided with this
information more quickly and more easily. With IBM MQ,
updates to stock can be done with virtually full transaction
co-ordination to help enable up to date stock levels.
Helping enable mobile retail innovations
With the surge in the use of smartphones, retailers must update
their online systems to serve mobile customers. Mobile devices
also provide a new opportunity for retailers to engage with
customers personally when they are in or even near their stores.
With location-based identification, retailers can send messages
to customers as they approach stores to provide them on the
spot discounts or offers. With IBM MQ Advanced, you can
help connect the customer to your retailing applications that
are provided with customer relationship management data.
With MQTT protocol, you can build mobile phone applica-
tions that can support always-on push notification without
draining the battery or driving up mobile data consumption.
Web eCommerce
Internet InternetWebSphere MQ
Store-PoS
Customer
Mobile Apps
Customer
Communities
Trading Partner
Communities
Enterprise
Suppliers
Analytics &
Optimization

7. 7
Solution BriefIBM Software
The IBM expertise in retailing
At a large US grocery retailer, batch processing of data delayed
analysis and hampered theft prevention. IBM specialists built a
solution with IBM MQ and IBM MQ Managed File Transfer
that also uses the MQTT protocol. With this IBM solution, the
company’s data warehouse now receives transaction data in
near-real time from 2400 stores to support more-informed
decisions.
For more information visit: https://ibm.biz/BdDsEQ
IBM MQ for telecom
The telecom sector is undergoing tremendous change. More
people depend on mobile communications for work now.
Moreover, smartphone usage is burgeoning. These changes
create challenges for business leaders at telcos that impact
both operations and business. Leaders must ensure that their
network infrastructure is robust and expand both coverage and
capacity. Telcos must also innovate in providing compelling
pricing plans to increase customer acquisition and usage while
improving profitability. An additional driver for increased future
network use and business opportunities is the significant poten-
tial for machine-to-machine (M2M) connectivity. M2M
connectivity can drive scenarios such as Smarter Cities®,
Smarter Homes and Smarter Cars.
­ ­ ­
A priority for any telco leader is to provide a robust network.
A network that fails frequently can increase costs and drive
customers to competitors. Operations managers must be highly
aware of the status of their network at all times and must be
able to identify problems and problem locations faster. By doing
so, they can not only help repair crew find and fix problems
but they can also identify the affected customers, notify them
of the issue and provide the latest information. With IBM MQ
Advanced, you can connect the operational support systems
(OSS) and business support systems (BSS) applications to
locate customers connected to a network sector that has failed.
You can help enable enhanced network instrumentation with
MQTT connectivity into OSS applications. In addition, you
can target faster and more reliable network coverage growth
with the reuse of existing applications that are connected with
IBM MQ.
Helping enable integrated business operations
When more tightly integrated applications are used to drive the
business, the integration can help improve customer satisfaction
while helping enable generation of higher profits. When you
provide new retail offers or B2B contracts, existing business
applications might be affected. With IBM MQ Advanced, you
can help simplify applications by removing the connectivity
logic from the application code and help reduce the need to
handle connectivity errors. You can also pull in additional infor-
mation faster from file-based applications. Simpler applications
reduce the time and cost for making changes to the business,
thereby helping enable more pricing innovation and helping
support the opportunity for revenue growth. At the same time,
you can respond faster to review requests and compliance
checking with increased business monitoring.
Channel Applications Banking Channels
Portal Front End Tellers Call Center ATMs Mobile Web POS
BSS ApplicationsOSS Applications
IP Voice/Video
Next Generation Network M2M
CRM
Billing
Ledger
Network
Operation
Network
Stabilization
Network
Expansion
IBM MQ Backbone

8. 8
Solution BriefIBM Software
Helping enable innovations for telecom
New opportunities for innovation are rising rapidly in the
telecom sector. Many of these are driven by the Smarter
Planet® initiatives such as Connected Car, Connected Home
and Smarter Cities. Telcos are aiming for expansion by
supporting these new services. When you connect back-end
applications to MQTT-enabled remote applications, you can
enable the opportunity to add value to this high-potential area
for growth. When you use IBM MQ Advanced along with
the IBM MessageSight appliance, you can help provide the
infrastructure needed to address this market effectively. With
these IBM products, you can help manage very large number of
connections and connect them to the back-end applications to
help enable timely responses.
The IBM expertise in telecom
Business leaders at one of the world’s largest telecom companies
needed to enhance flexibility and growth potential by using a
business-driven framework for integration. Their aim was to
implement and deliver new services rapidly. IBM specialists
helped the company build a new platform with a standardized
framework to integrate its channels and customer-facing pro-
cesses. With IBM MQ at the heart of the customer self-service
application, business leaders are able to meet the needs of
millions of customers who use multiple channels to interact.
Moreover, they can process 1.5 million new customers
per month.
For more information visit: https://ibm.biz/BdDsEt­ ­ ­
IBM MQ for the healthcare and life
sciences industries
Healthcare and life sciences professionals depend on reliable
and accurate movement and handling of data to perform their
work. This data is critical to the outcome of determining the
health of customers and the users of their products.
Many countries now demand the provision of a much more
connected healthcare service. This drive for connected health-
care services is not restricted to just primary care facilities such
as hospitals or general practitioner surgeries, but extended to
paramedical professionals, pharmacies and healthcare insurers.
To enable data movement across a diverse set of end points, you
need a reliable and secure connectivity layer. This layer must
not only move the data but also track the movement of data, to
help ensure that only the right data goes to the right end point.
This challenge increases daily, with each patient interaction
generating more data. A healthcare professional must rely on
the right technology to access and then sift through the virtual
data mountain that is being created in each patient record.
Some of the key imperatives in healthcare include building
sustainable healthcare systems and collaborating to
improve care and outcomes.
In the life sciences sector, large amounts of data are generated
when tests are conducted. More data is created as new drugs
and equipment are developed and existing ones are enhanced.
All this data is potentially valuable and must not only be kept
but also must be made available for analysis and rapid action,
because timing is critical. The movement of this data must
be reliable, secure and subject to auditing in order to legally
support the results of testing. Some of the imperatives driving
innovation in life sciences include acting on insight and
enhancing collaboration in the life sciences ecosystem.

9. 9
Solution BriefIBM Software
Helping build a sustainable healthcare system
Flexibility and efficiency are the hallmarks of a sustainable
healthcare system. Professionals using such a system must be
able to manage cost and meet regulatory guidelines. With the
system, you must also deliver personalized care to patients at
every stage of their treatment. Using an enterprise messaging
backbone you can connect applications throughout the health-
care system, providing secure, reliable exchange of information
between all applications. Both producers and consumers of
patient data and medical information can be kept informed
about outcomes while ensuring that no data is lost. Improving
the quality and relevance of medical data about the patient and
the ongoing treatment helps to better inform medical profes-
sionals. A better informed medical professional improves
outcomes and lowers treatment costs. The wider the availability
of this information, the better this improvement can be spread
throughout the healthcare system. With IBM MQ Advanced,
you can more reliably move data throughout the healthcare
system. You can extend access to include the data held in files
and also connect to sensors and mobile devices, to help enable
building a more sustainable healthcare system that also has
wider scope.
Helping life sciences professional act on insights
The insights from patients, payers and providers can be used
by life sciences professionals to improve their knowledge of
the opportunities and momentum in the life sciences market.
Acting quickly on this knowledge will help them innovate to
address the opportunities. Accessing and exchanging informa-
tion is important to enable life science professionals to gain
insight. With a more reliable and security-rich messaging layer
such as IBM MQ Advanced, you can help support a simpler
and more carefully managed approach to moving data. This
data might be generated by an application, held in a file, or
you might need to access a sensor to capture it. The provenance
of the data can be tracked to help ensure an auditable trail
required for regulatory compliance.
Helping enhance collaboration in the life sciences
ecosystem
In both healthcare and life sciences businesses, professionals
must improve collaboration to drive innovation and to improve
business results. Whether the focus is on improving the person-
alization of the treatment, the behavior or on the improvement
of time and accuracy of care, the focus and collaboration must
lead to better outcomes. Customer satisfaction must increase
because of better outcomes and business results must improve.
With IBM MQ Advanced, you can help enable enhanced
collaboration by providing simpler, repeatable and more reliable
exchange of information between applications, systems, services
and files. You can provide connectivity from the mainframe to
mobile devices to help extend collaboration to almost every part
of the business.
Access to information throughout the hospital
Radiologist
Pediatrician
Unit Nurses
Surgeon
Health Plan

10. 10
Solution BriefIBM Software
The IBM expertise in healthcare
The Visiting Nurse Service of New York (VNSNY) employees
together complete approximately 40,000 home visits per day.
They needed to access the organization’s IBM System z10™
mainframe systems from various locations. IBM specialists
implemented a solution with IBM MQ to move data from one
system to another over the organization’s network. With the
application, staff can connect to VNSNY systems with a tablet
and then connect to the organization’s mainframe, where
multiple transactions are triggered to update financial systems,
medical records and medication databases. With IBM MQ,
staff can access VNSNY systems from virtually any location and
establish security-rich connections with external organizations
such as Medicare and Medicaid.
For more information visit: https://ibm.biz/BdDjqd
Why IBM?
IBM is a leading provider of messaging-oriented middleware
software. With messaging middleware, IBM specialists have
helped business leaders at organizations in various countries,
sectors and of different sizes achieve value. IBM specialists
have provided messaging solutions for 20 years. Globally,
IBM messaging solutions have been deployed at more than
12000 organizations.
­ ­ ­
For more information
To learn more about the IBM MQ Advanced please contact
your IBM representative or IBM Business Partner, or visit the
following website: ibm.com/messaging
Additionally, IBM Global Financing can help you acquire
the software capabilities that your business needs in the most
cost-effective and strategic way possible. We’ll partner with
credit-qualified clients to customize a financing solution to
suit your business and development goals, enable effective cash
management, and improve your total cost of ownership. Fund
your critical IT investment and propel your business forward
with IBM Global Financing. For more information, visit:
ibm.com/financing
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11. Notes

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