The second part of a day-long presentation made on November 3, 2009, covering various aspects of library cataloging, MARC records, FRBR, RDA, authority control, etc.
The first part of a day-long presentation made on November 3, 2009, covering various aspects of library cataloging, MARC records, FRBR, RDA, authority control, etc.
With businesses continuously growing and changing, it can be difficult to keep up with your phone calls. Utilizing inbound call centers can improve workflow, as well as improve customer satisfaction.
How to Take Customer Experience SeriouslyMartha Brooke
At Interaction Metrics, we take customer experience seriously. We’re not satisfied with techniques—like simplistic satisfaction surveys—that merely scratch the surface of customer experience, and you shouldn’t be either. To improve customer experience, you need an approach that recognizes the complexity of experience. And, you need clear customer experience metrics that measure what matters.
Get serious. Get a free MetricsLAB™. Or, simply drop us a line! http://www.interactionmetrics.com/
3 Steps To Bettering Your Staff's Phone Skills Without A ScriptCentury Interactive
Phone scripts could be hindering phone performance at your business.
Having good phone skills and following a script are very different. Calls are crucial to your business. They are 3 times more likely to convert than other types of leads. Are you making sure your staff is prepared to handle every call with the importance it deserves?
When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base.
It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters.
Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service.
If you’ve ever worked in telemarketing or cold calling, you might have had your supervisor come by and remind you put on a smile when you’re on the phone with customers.
Obnoxious? Yes. Weird? Kind of. But not without it’s merits. “Smile while you dial” is the ultimate customer service best practice.
Why? Because customers can hear you smile. As humans, we pick up on vibes and adjust our own behavior to other people’s emotional cues. This you may already know.
But what if I told you that your tone of voice when you’re talking to your customers directly influences your company’s bottom line? Believe it or not, it does.
Tips from Calvin and Hobbes on how to be a good customerFreshdesk Inc.
What could a careless, mischievous six year old possibly teach you about being a good customer? Well, not much really, but he can surely tell you a lot about what you should NOT do.
Here are a few things you can learn from Calvin about being a good customer.
For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
Top 5 Soft Skills: What Successful People Know that Every Employee Needs to K...BizLibrary
In this program, you’ll learn about the top 5 soft skills that are most predictive of employee, leadership and organizational success in today’s highly complex and rapidly changing environment. You’ll also gain quick tips to help jump-start your development efforts for each soft skill.
www.bizlibrary.com
Some of the most successful companies have one thing in common – they offer an amazing customer experience. If you’re working on improving your strategy, get inspired by these inspirational customer experience quotes.
If you find this presentation interesting, subscribe to blog.neosperience.com to stay up to date.
12 things Disney and Pixar teach us about customer support.Freshdesk Inc.
At first glance, movies about princesses, superheroes and talking snowmen may not really make sense in the customer support space. We gave it a shot anyway.
Spoiler Alert: They do.
For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
My talk about customer discovery and understanding customer needs from the 2015 Lean Startup Conference in San Francisco, CA. Based on the book, Talking to Humans, by Giff Constable & Frank Rimalovski. More at http://talkingtohumans.com.
The second part of a day-long presentation made on November 3, 2009, covering various aspects of library cataloging, MARC records, FRBR, RDA, authority control, etc.
The first part of a day-long presentation made on November 3, 2009, covering various aspects of library cataloging, MARC records, FRBR, RDA, authority control, etc.
With businesses continuously growing and changing, it can be difficult to keep up with your phone calls. Utilizing inbound call centers can improve workflow, as well as improve customer satisfaction.
How to Take Customer Experience SeriouslyMartha Brooke
At Interaction Metrics, we take customer experience seriously. We’re not satisfied with techniques—like simplistic satisfaction surveys—that merely scratch the surface of customer experience, and you shouldn’t be either. To improve customer experience, you need an approach that recognizes the complexity of experience. And, you need clear customer experience metrics that measure what matters.
Get serious. Get a free MetricsLAB™. Or, simply drop us a line! http://www.interactionmetrics.com/
3 Steps To Bettering Your Staff's Phone Skills Without A ScriptCentury Interactive
Phone scripts could be hindering phone performance at your business.
Having good phone skills and following a script are very different. Calls are crucial to your business. They are 3 times more likely to convert than other types of leads. Are you making sure your staff is prepared to handle every call with the importance it deserves?
When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base.
It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters.
Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service.
If you’ve ever worked in telemarketing or cold calling, you might have had your supervisor come by and remind you put on a smile when you’re on the phone with customers.
Obnoxious? Yes. Weird? Kind of. But not without it’s merits. “Smile while you dial” is the ultimate customer service best practice.
Why? Because customers can hear you smile. As humans, we pick up on vibes and adjust our own behavior to other people’s emotional cues. This you may already know.
But what if I told you that your tone of voice when you’re talking to your customers directly influences your company’s bottom line? Believe it or not, it does.
Tips from Calvin and Hobbes on how to be a good customerFreshdesk Inc.
What could a careless, mischievous six year old possibly teach you about being a good customer? Well, not much really, but he can surely tell you a lot about what you should NOT do.
Here are a few things you can learn from Calvin about being a good customer.
For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
Top 5 Soft Skills: What Successful People Know that Every Employee Needs to K...BizLibrary
In this program, you’ll learn about the top 5 soft skills that are most predictive of employee, leadership and organizational success in today’s highly complex and rapidly changing environment. You’ll also gain quick tips to help jump-start your development efforts for each soft skill.
www.bizlibrary.com
Some of the most successful companies have one thing in common – they offer an amazing customer experience. If you’re working on improving your strategy, get inspired by these inspirational customer experience quotes.
If you find this presentation interesting, subscribe to blog.neosperience.com to stay up to date.
12 things Disney and Pixar teach us about customer support.Freshdesk Inc.
At first glance, movies about princesses, superheroes and talking snowmen may not really make sense in the customer support space. We gave it a shot anyway.
Spoiler Alert: They do.
For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
My talk about customer discovery and understanding customer needs from the 2015 Lean Startup Conference in San Francisco, CA. Based on the book, Talking to Humans, by Giff Constable & Frank Rimalovski. More at http://talkingtohumans.com.
FUNKY PROJECTS - HORIZONTAL, VERTICAL VS. WEB2.0 AND RANKSFUNKY PROJECTS
Slide show of the presentation given by Asier Perez, Funky Projects' director, in Zurich January 23 2009 withing the program Multiplicity. The starting point is "Vertical & Horizontal Societies", topic between the collective and private interest, the corporate collective and terms of branding and public viewing.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
1. I amI am WhoWho on the Internet?on the Internet?
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http://faculty.msmc.edu/garofalo/nyla/nov6_2010.pdf
27. Pre-Job Search Internet Checklist
Email addresses
IM accounts
Blogs
Forum/lists/bbs postsForum/lists/bbs posts
Social networking sites
Google
28. Verify
email address and instant messenger
screen name(s) should be professional
Blog postings and comments
Flickr, MySpace, FaceBookFlickr, MySpace, FaceBook
29. Protect yourself
Don’t post anything obnoxious, lewd or
risque
Don’t trash former employers
Switch Facebook and MySpace profilesSwitch Facebook and MySpace profiles
to private
Edit what friends post on your wall—you
will be held responsible
Don’t write anything that could come
back to haunt you
30. More protection….
Avoid crazy and unprofessional email
addresses
– No iamahottie@yahoo.com
– Or ihatetowork@aol.com
– Or spicyhotmama@hotmail.com
Google yourself or set-up a Google alert
Ask friends to remove photos of you
that are less-than-professional
31.
32. Works Cited:
Beware of Your Online Trail When Job Hunting. Teller Vision 1360.Aug. (2007):
5. Web. 12 Oct. 2010.
Brandenburg, Carly. The Newest Way to Screen Job Applicants: a Social
Networker's Nightmare. Federal Communications Law Journal 60.3 (2008): 597-
626.. Web. 12 Oct. 2010.
Cavaliere, Frank J. Fired by Facebook and Other Self-inflicted Damage on the
Internet. The Practical Lawyer Feb. (2009): 13-15. Web. 12 Oct. 2010.
Chen, Stephanie. Workplace Rants on Social Media Are Headache for
Companies. CNN.com. 2008. Web. 15 June 2010.Companies. CNN.com. 2008. Web. 15 June 2010.
Conlin, Michelle. You Are What You Post: Bosses Are Using Google to Peer into
Places Job Interviews Can't Take Them. Business Week March 27 (2006). Web.
2 Aug. 2010.
Du, Wei. Job Candidates Getting Tripped up by Facebook: Many Students Learn
the Hard Way That Online Image Can Limit Opportunity. MSNBC. 14 Aug. 2007.
Web. 26 July 2010. http://www.msmc.com/id/20202935/.
Eaton, Kit. If You're Applying for a Job, Censor Your Facebook Page.
FastCompany. 19 Aug. 2009. Web. 26 July 2010. http://www.fastcompany.com.
Frazier, Eric. Facebook Post Costs Waitress Her Job. Charlottle Observer 17
May 2010. Print.
33. Haefner, Rosemary. More Employers Screening Candidates via Social
Networking. Careerbuilder.com. 10 June 2009. Web. 26 July 2010.
http://www.careerbuilder.com/Article/CB-1337-Getting-Hired-More-Employers-
Screening-Candidates-via-Social-Networking-Sites/.
Lucky, Robert W. Who Are You? IEEE Spectrum 44.5 (2007): 68. Print.
Peluchette, Joy, and Katherine Karl. Examining Students'Intended Image on
Facebook : What Were They Thinking? Journal of Education for Business 83
(2010): 30-37. Web. 12 Oct. 2010.
Rosen, Jeffrey. The End of Forgetting. New York Times Magazine 25 July 2010:
30+. Print.30+. Print.
Simmons, Andy. How to Click and Clean. Reader's Digest Apr. 2008: 154-60.
Print.
Smith, William P., and Deborah L. Kidder. You've Been Tagged! (Then Again,
Maybe Not): Employers and Facebook. Business Horizons 53.5 (2010): 491-99.
Web. 12 Oct. 2010.
Stafford, Diane. Grooming Your Online Persona. Women in Business June
(2010): 36-37. Web. 12 Oct. 2010.
Wortham, Jenna. More Employers Use Social Networks to Check out Applicants.
New York Times Bits Blog. 20 Aug. 2009. Web. 2 Aug. 2010.