Hussam El-Nabulsi is the Chief Operating Officer of Arabian Food Supplies Co. in Saudi Arabia, with over 30 years of experience in franchise management, finance, personnel management, and business development. Prior to his current role, he served as General Manager of Hospitality for 19 years, overseeing the growth and profitability of Chili's and other franchises across the GCC. He has a bachelor's degree from the University of Houston and certifications in performance management, quality management, and other areas.

1. HUSSAM EL-NABULSI
CHIEF OPERATING OFFICER
Hospitality Services▪ Food & Beverages ▪ Catering ▪ Franchisee
▪ Entrepreneurship ▪ Retail ▪ Supply Chain ▪ Marketing
▪ Engineering ▪ Quality Assurance
High performance, results driven, a management professional with diversified experience
of more than three decades in spearheading business development and operations
management. Core competencies includes franchise, finance and personnel management,
creating proactive business units focused on the bottom line and positioned for long-term
growth and profitability. A solid performer which has been recognized several times. My
success is directly attributable to my ability to unify organizations, initiate action, and
deliver results.
PROFESSIONAL EXPERIENCE
Arabian Food Supplies Co
Saudi Arabia
The company formed in 1984 into the ownership and operation of supermarkets, grocery
stores and restaurants. It also has major business interests in catering services.
Chief Operating Officer October 2016 – Present
√ Provide day-to-day leadership and management to different Sectors of Arabian Food
Supplies (AFS): Hospitality (Chili’s and Fuddruckers); Catering, Retail, Supply Chain,
Engineering Department, Quality Assurance, Marketing and any other service
organization that mirrors the adopted mission and core values of the company.
√ Responsible for driving the company to achieve and surpass sales, profitability, cash
flow and business goals and objectives.
√ Responsible for the measurement and effectiveness of all processes internal and
external. Provides timely, accurate and complete reports on the operating condition of
the company.
√ Spearhead the development, communication and implementation of effective growth
strategies and processes.
√ Collaborate with the management team to develop and implement plans for the
operational infrastructure of systems, processes, and personnel designed to
accommodate the rapid growth objectives of the organization.

2. √ Motivate and lead a high performance management team and provide mentoring as a
cornerstone to the management success in the field.
√ Foster a success-oriented, accountable environment within the company.
√ Represent the firm with clients, investors, and business partners.
General Manager January 1997—October 2016
Hospitality
√ Responsible for taking Chilis Saudi Arabia to world breaking figures under personal
stewardship and marked era of unprecedented success since taking over.
√ Overseeing all major operations pertaining to the company including ensuring the
growth and profitability of the company’s franchises namely Chilis American Grill
(Saudi Arabia) and On the Border Mexican Grill across GCC.
√ Administered Fuddruckers concepts for three (3) years and carried out unparalleled
reforms (special assignment to re-organize the brand) to the operations in GCC.
√ Assumes accountability for staff pool of over 1000 employees including personnel from
the departments of marketing, quality assurance, training, culinary areas, management
and area directors.
√ Hiring and sourcing key management personnel from abroad, evaluating their
susceptibility to the mission and vision of the organization and ensuring their growth,
development and retention as the organization’s prime assets.
√ Performing comprehensive reviews of existing operations, analyzing site wise
profitability and scouting for potential addition to the chain that are guaranteed to
ensure success.
√ Ensuring that the highest standards of quality and strictest compliance to operations
were followed on each new site opened thereby eliminating all chances for brand
dilution.
√ Introducing and developing new franchise brands in the region and in charge of
ensuring financial viability and profitability of all new projects undertaken amongst
operating restaurants.

3. Holiday Inn & John Q. Hammonds Hotel
United States of America
The enterprise is a world renowned chain of hotels with operations worldwide
Conventions Director January 1985 to January 1997
Food and Beverage Director
√ Responsible for ensuring the proper implementation of all prescribed standards and
regulations to the maximum possible levels thereby ensuring a world class hotel.
√ Formulated robust marketing strategies and ensured the conversion of all possible points
of revenue in addition to generating more opportunities to increase customer spending at
the hotel.
√ Oversee the hiring, training and motivation of staff at the supervisory service and
support levels totaling 300 and employed proactive retention strategies to guarantee a
low employee turnover.
√ Initiated several traffic-building dining packages and club promotions to promote the
hotel services, created and coordinated effective advertising campaigns to support
events.
√ Focused on lowering food and beverage costs by implementing better control
procedures and more effective purchasing practices.
√ Refined employee training policies and procedures to improve the quality of service and
customer satisfaction.
CAREER ACHIEVEMENTS
General Manager of the Year (2013) – Brinker International
Recognition for Highest Comp Sales and Highest Sales per seat – Brinker International (2013)
Listed in the International Who’s Who of Professionals - 1996 and 2007
Manager of the Year Selection Worldwide – Holiday Inn – 1995

4. EDUCATION
Certification/Diploma
Manama, Bahrain (2006)
Key Training Attended:
Application of Balance Scorecard Techniques
Stephen Covey’s The Seven habits
Managing to Win, Bahrain Institute of Banking and Finance
Performance Management
HACCP Orientation for Executive Managers
University of Houston
Clear Lake United States (1985)
Bachelor degree/Higher Diploma, Science
PROFESSIONAL DEVELOPMENT/SKILLS
Hospitality Management, Service
Management, Business Development,
Profit Maximization
F&B Mgmt., Resource Allocation,
Manpower Planning, Training &
Development
Market & Competitor Analysis,
Strategy Formulation, Quality
Management, Regulatory Compliance
Communication & Interpersonal
Networking, Group Dynamics &
Synergy

5. PERSONAL INFORMATION
EMAIL ADDRESS: helnabulsi@mail.com
MOBILE NUMBER: +966 555615406
BIRTHDATE: 18 January, 1961
GENDER: Male
NATIONALITY: American
VISA STATUS: Residency Visa (Transferable)
RESIDENCE LOCATION: Jeddah, Saudi Arabia
MARITAL STATUS: Married
NUMBER OF DEPENDENTS: 3
DRIVING LICENSE: United States, Saudi Arabia
LANGUAGES: English, Arabic (Fluent)

6. PERSONAL INFORMATION
EMAIL ADDRESS: helnabulsi@mail.com
MOBILE NUMBER: +966 555615406
BIRTHDATE: 18 January, 1961
GENDER: Male
NATIONALITY: American
VISA STATUS: Residency Visa (Transferable)
RESIDENCE LOCATION: Jeddah, Saudi Arabia
MARITAL STATUS: Married
NUMBER OF DEPENDENTS: 3
DRIVING LICENSE: United States, Saudi Arabia
LANGUAGES: English, Arabic (Fluent)