Honored to be working with the Human Resources Professionals Association of Hamilton and sharing our experience and insights into workplace conflict and business lessons we have learned - 7 strategies

1. triggerstrategies.ca

3. 7 strategies to reduce
workplace conflict through
employee engagement….
Actions to apply……because we have seen
them work in the real business world!

5. Our goal for tonight ….
To address the root cause of
conflict in business settings, and
share some proven tools and
learnings to help you with you
team
A proactive approach

6. Top 7 business lessons we have learned:
1.
2.
3.
4.
5.
6.
7.
Dealing with and handling change
Clear expectations
90 day plans
Accountability
Recognition
Practice of Giving an ‘A’
Coaching, leadership, management
and a couple more….

7. “You can not solve a problem
with the same mind that
created it.”
- Albert Einstein

8. “There is no conflict in reality,
check your premises.”
- Ayn Rand

9. "There is no more destructive force
in human affairs - not greed, not
hatred - than the desire to have
been right. Non-attachment to
possessions is trivial when
compared with non-attachment to
opinions."
- Mark Kleiman

10. Issue of generation gaps in business
The 4 generations:
Traditionalists:
Baby Boomers:
Generation X:
The Millennials:
before 1945
1946 – 1964
1965 – 1980
1981 – 2000 (aka Generation Y)

11. Open dialogue….
How do you see the different
generations effecting you or your
organization?
Is there any advice you can share?

12. One:
Dealing with and
handling change…

13. "Consider how hard it is to
change yourself and you'll
understand what little
chance you have of
changing others."
- Jacob M. Braude

14. “If you don’t like change, you
will like irrelevancy even
less!”
- Tom Peters

15. To drive change, 3 key elements
MUST be in place:
1. A clear VISION
2. An engaged TEAM
3. A sense of URGENCY
If any of these are
missing, conflict will exist

16. Two:
Clear expectations….

17. Open dialogue….
How do you currently get people to
set clear goals and expectations in
your organization?
What do you see happening when
expectations are not clear?

18. Three:
90 day plans….

19. Invite people into
the strategy….
Everyone has
fingerprints!

20. Everyone has a sense of
urgency to hit stretch goals

21. Four:
Accountability….

22. Accountability partners:

23. Five:
Recognition….

24. Six:
Practice of Giving an ‘A’….
Source: ‘The Art of Possibility’, Ben and Rosamund Zander

25. Seven:
Coaching, Leading and Managing…
Coaching skills

26. Root cause example:
…..confidence

27. RULE: you can’t motivate people
…..they were once already motivated

28. Wait…one more
Honey, are you ready for your
performance appraisal?

29. Reports for free….
• Top 5 Issues Facing Ontario Businesses
• Develop an Effective Training Program that Produces Results
• Finding & Keeping the Best People by Design – an 8 Step Process
• The New Reality of Sales
• Marketing for Small-Medium Size Businesses
• How Small-Medium Size Companies are Using Social Media
triggerstrategies.ca

30. Thank You
triggerstrategies.ca