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Badass, Big-Hearted Change Agent: The Change Quest

Skills and competencies for successfully leading change at work, from Lois Kelly's talk at the #RebelJam15 on June 26, 2015.

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Badass, Big-Hearted Change Agent: The Change Quest

  1. 1. Become a Badass, Big-Hearted Change Agent @LoisKelly | @RebelsatWork | #RebelJam15 | June 26, 2015 THE CHANGE QUEST
  2. 2. About Me Facilitator, speaker Labor of love Marketing agencies Fortune 500 clients Writer August 2015 A Handbook for Leading Change from Within Lois Kelly & Carmen Medina REBELS AT WORK “Rebels at Work is the essential guide to rocking the boat. From the trenches, Lois Kelly and Carmen Medina outline how to gain credibility, pitch ideas, navigate politics, manage conflict, and maintain sanity.” —Adam Grant, Wharton professor and New York Times bestselling author of Give and Take 2
  3. 3. 3 Students on city school committee AT&T equal pay for women Digital marketing: DATA Social = biz vs. PR strategy 1972 1978 1994 2008 2010
  4. 4. 4
  5. 5. SEE NEED 5
  6. 6. Low Medium High How well have I thought through a possible solution? How much value would this idea provide? Do I believe it’s possible? How much do I want to do it? Will other people support it? Is the idea worth your effort? 6 @Rebels at Work
  7. 7. 7 FACE WORRIES Don’t let assumptions stop you from starting. •  Management probably won’t support or fund •  I’ll be seen as a troublemaker if I did that •  These people will never change •  My boss will tell me to form a committee to study •  I shouldn't’t have to be the one to do this
  8. 8. 8
  9. 9. • We can’t do that because…. • We can do that IF 9
  10. 10. 10 PREPARE
  11. 11. Understand the organization What does the organization really care about in its gut? Look for aspirations or anxieties How do new ideas get approved? Look at someone who has succeeded. What does she/he do? 11 EMOTIONAL HOOK HOW THINGS WORK
  12. 12. What are people ready to do? 12 What patterns are emerging?
  13. 13. 1. What are the 3 most important things we’re noticing about this situation? Source: Human Systems Dynamics Institute
  14. 14. SAME DIFFERENT 2. How do we want things to be the same of different in the future? 14
  15. 15. 3. What contradictions are we encountering? Places were people are stuck. Tension in the system. Is this a contradiction that can or should be solved? Source: Human Systems Dynamics Institute 4. What has surprised us in the recent past? Surprise shows pattern at work is shifting. Surprise is a signal that people are paying attention to this. 5. What are we going to do to make a difference in the near future? What’s the right fix for right now?
  16. 16. Context: position within organization’s frame Emotion: superhighway to understanding Relevancy: why now? What’s urgency? MISTAKE!!!! Logic, facts and figures FRAME
  17. 17. 17 SUPPORT Find your wild pack …and support and caring packs
  18. 18. 18 CONFLICT
  19. 19. RESPONSE REAL MEANING YOUR RESPONSE There are no resources It’s not a priority Acknowledge How will THIS affect THAT in future? Desire for certainty Unknowable Where’s the ROI? How will we know it’s working? Measures Let’s develop some consensus on this Uncertain of its merits What would it take to make you… Why don’t you form a working group I can’t be bothered with this but want to look supportive Address reality and offer two alternatives 19 Responding to common objections
  20. 20. 20 Conflict Negotiation •  Go to the balcony: perspective •  What’s it like to be them: song beneath the words •  What we both want, value: shared purpose •  What I want/need: clear next step
  21. 21. 21 Low Medium High How much value do most people think the idea provides? People want to support this idea Do I still believe it’s possible? How much do I still want to do it? Are the next steps about what has to be done clear? REASSESS & REFINE
  22. 22. Know when to quit Succeed or quit
  23. 23. If you are the boss….
  24. 24. 1.  Be kind: Safety 2.  Call bullshit and be called on bullshit: Authenticity 3.  Invite cognitive diversity: Creativity
  25. 25. Resources, newsletter, posts: @RebelsatWork @LoisKelly @Milouness