This presentation includes key research into the value that human resources teams can provide through strategic, competency-based talent management practices.
HR is being looked as a key business function and no more a support function, responsible for delivering its contribution towards achieving business results. Presenting here my comprehensions of different facets of HR.
Its almost a prerequisite to ask "Why" we are doing " What" we are doing. This way we define 'value' to be delivered before we plan execution. So this value proposition starts with why followed by what & how. The last column gives expected business benefit out of what we do and how we do it.
Let me have your feedback to enhance it further.
Regards,
Prashant
Human Resources Champion by Dave Ulrich Chapter 2 & 3Hedi Fauzi
This is my final presentation in Human Relation Class at Sampoerna University. The material of this presentation is taken from Human Resources Champion's Book by Dave Ulrich Chapter 2 & 3.
Slide: PowerPoint 2013
Design by: Hedi Fauzi
Image: Google Image and Freepik
If you need the original file for your reference, feel free to ask me via email: hedi.fauzi@hotmail.com with subject [SlideShare] (Your Subject)
Hr Transformation Roadmap- Aligning with the Business Commercial AgendaChazey Partners
HR touches every aspect of operations and is valued as a critical enabler of business strategy. However, it still struggles with being weighed down by administrative tasks and not having enough bandwidth to drive the kind of added value business operations increasingly demand. As organizations complement a push towards more efficient processes with deploying more effective talent solutions, HR is as much under the spotlight as any other function. This article shares tips on how to structure your HR so that it has a real impact on successful business outcomes.
The next generation of HR transformation will see a strategic shift that incorporates services either new or non-traditional to HR functions, like – workforce planning, talent management, mergers and acquisitions, global workforce security, change management and global mobility.
With many solutions available on the cloud now – end-users have more choice than ever, so are there particular value add functions that you offer which tends to get people engaged?
This presentation includes key research into the value that human resources teams can provide through strategic, competency-based talent management practices.
HR is being looked as a key business function and no more a support function, responsible for delivering its contribution towards achieving business results. Presenting here my comprehensions of different facets of HR.
Its almost a prerequisite to ask "Why" we are doing " What" we are doing. This way we define 'value' to be delivered before we plan execution. So this value proposition starts with why followed by what & how. The last column gives expected business benefit out of what we do and how we do it.
Let me have your feedback to enhance it further.
Regards,
Prashant
Human Resources Champion by Dave Ulrich Chapter 2 & 3Hedi Fauzi
This is my final presentation in Human Relation Class at Sampoerna University. The material of this presentation is taken from Human Resources Champion's Book by Dave Ulrich Chapter 2 & 3.
Slide: PowerPoint 2013
Design by: Hedi Fauzi
Image: Google Image and Freepik
If you need the original file for your reference, feel free to ask me via email: hedi.fauzi@hotmail.com with subject [SlideShare] (Your Subject)
Hr Transformation Roadmap- Aligning with the Business Commercial AgendaChazey Partners
HR touches every aspect of operations and is valued as a critical enabler of business strategy. However, it still struggles with being weighed down by administrative tasks and not having enough bandwidth to drive the kind of added value business operations increasingly demand. As organizations complement a push towards more efficient processes with deploying more effective talent solutions, HR is as much under the spotlight as any other function. This article shares tips on how to structure your HR so that it has a real impact on successful business outcomes.
The next generation of HR transformation will see a strategic shift that incorporates services either new or non-traditional to HR functions, like – workforce planning, talent management, mergers and acquisitions, global workforce security, change management and global mobility.
With many solutions available on the cloud now – end-users have more choice than ever, so are there particular value add functions that you offer which tends to get people engaged?
The Rough Guide to... A New Business Model for HRJim Lefever
It’s time for HR to change.
To do that, HR must and climb the value chain and treat itself as a Business, not a Process and Compliance organisation.
A business that flows, with a structure complementing the business flow. A business that demonstrates an understanding of its customers and their needs, capable of balancing the strategic with the transactional, and enabling the commercial success of its parent.
What HR Will Look Like in 2020 – A SHRM Research Insight, Brian DicksonThe HR Observer
As part of the SHRM Experience, this session is sourced from leading edge SHRM research coupled with global expert opinion surrounding: how will HR change in the
future, specifically what will HR being doing in 2020. Key topics in this session are the effects of social media on performance and talent management, generational divides and globalisation.
This presentation was used at HR Summit and Expo 2013 www.hrsummitexpo.com
Linking HR Transformation to Business Strategy - SSON conference, Singapore ...Jayesh Menon
my keynote presentation in the "Asia HR Transformation" conference held on 10th and 11th march 2015 @ Singapore. Happy to be part of a great team of speakers and participants.
http://www.hrtransformationasia.com/
Rolling Arrays - The Trusted HR Transformation PartnerRolling Arrays
Rolling Arrays is Asia’s premier award winning HR transformation company, headquartered in Singapore with offices in 6 countries. Since its inception in 2009, Rolling Arrays has successfully delivered more than 100 HR transformation projects for more than 50 blue-chip clients across Asia. A consultative approach to HR Processes, HR Functions and HR Software is Rolling Arrays core expertise and the primary catalyst for its’ success.
Rollingarrays.com
Email: info@rollingarrays.com
Focus HR management efforts on maximizing personnel transactions and service effectiveness including reduction in personnel spending thus increasing HR team’s service orientation and response time to business needs
A value proposition is a statement that clearly identifies what advantages customers will receive by purchasing a particular product or service. Applied to HR, the HR value proposition is systemic approach that makes visible and credible the value-added contribution of HR.
The Value Proposition Canvas makes it possible to zoom into the details of the value proposition and customer segments that are targeted. Value proposition and customer segments are two of the nine building blocks of the Business Model Canvas. The Business Model Canvas is a (visual) tool to create and analyse business models. Both canvases are applied to explain the added value of HR
David Ulrich is a true HR Management Guru. His HR Model and his HR Roles and Responsibilities changed Human Resources as we know it.
The key HR Roles in the organization are:
HR Business Partner
Change Agent
Administration Expert
Employee Advocate
This HR Roles define the strategic framework for Human Resources Functions all around the Globe. The modern HR Management is defined using these simply defined roles to identify key tasks, goals and objectives for Human Resources in the organization.
David Ulrich defined the basic scope for Human Resources to become a strategic partner for the top executives in the company. The roles are strongly interconnected, but they deliver the real value added to the company, which is seen and valued by both management and employees.
The modern HR Department cannot exist without a well defined HR Model. The HR Model describes how responsibilities are split between HR units and employees in Human Resources. It defines how key HR tasks will be delivered and who will be accountable for the delivery.
The Rough Guide to... A New Business Model for HRJim Lefever
It’s time for HR to change.
To do that, HR must and climb the value chain and treat itself as a Business, not a Process and Compliance organisation.
A business that flows, with a structure complementing the business flow. A business that demonstrates an understanding of its customers and their needs, capable of balancing the strategic with the transactional, and enabling the commercial success of its parent.
What HR Will Look Like in 2020 – A SHRM Research Insight, Brian DicksonThe HR Observer
As part of the SHRM Experience, this session is sourced from leading edge SHRM research coupled with global expert opinion surrounding: how will HR change in the
future, specifically what will HR being doing in 2020. Key topics in this session are the effects of social media on performance and talent management, generational divides and globalisation.
This presentation was used at HR Summit and Expo 2013 www.hrsummitexpo.com
Linking HR Transformation to Business Strategy - SSON conference, Singapore ...Jayesh Menon
my keynote presentation in the "Asia HR Transformation" conference held on 10th and 11th march 2015 @ Singapore. Happy to be part of a great team of speakers and participants.
http://www.hrtransformationasia.com/
Rolling Arrays - The Trusted HR Transformation PartnerRolling Arrays
Rolling Arrays is Asia’s premier award winning HR transformation company, headquartered in Singapore with offices in 6 countries. Since its inception in 2009, Rolling Arrays has successfully delivered more than 100 HR transformation projects for more than 50 blue-chip clients across Asia. A consultative approach to HR Processes, HR Functions and HR Software is Rolling Arrays core expertise and the primary catalyst for its’ success.
Rollingarrays.com
Email: info@rollingarrays.com
Focus HR management efforts on maximizing personnel transactions and service effectiveness including reduction in personnel spending thus increasing HR team’s service orientation and response time to business needs
A value proposition is a statement that clearly identifies what advantages customers will receive by purchasing a particular product or service. Applied to HR, the HR value proposition is systemic approach that makes visible and credible the value-added contribution of HR.
The Value Proposition Canvas makes it possible to zoom into the details of the value proposition and customer segments that are targeted. Value proposition and customer segments are two of the nine building blocks of the Business Model Canvas. The Business Model Canvas is a (visual) tool to create and analyse business models. Both canvases are applied to explain the added value of HR
David Ulrich is a true HR Management Guru. His HR Model and his HR Roles and Responsibilities changed Human Resources as we know it.
The key HR Roles in the organization are:
HR Business Partner
Change Agent
Administration Expert
Employee Advocate
This HR Roles define the strategic framework for Human Resources Functions all around the Globe. The modern HR Management is defined using these simply defined roles to identify key tasks, goals and objectives for Human Resources in the organization.
David Ulrich defined the basic scope for Human Resources to become a strategic partner for the top executives in the company. The roles are strongly interconnected, but they deliver the real value added to the company, which is seen and valued by both management and employees.
The modern HR Department cannot exist without a well defined HR Model. The HR Model describes how responsibilities are split between HR units and employees in Human Resources. It defines how key HR tasks will be delivered and who will be accountable for the delivery.
HR Business Partner: Roles and ResponsibilitiesCreativeHRM
Dave Ulrich changed Human Resources. He described completely new HR Model. He introduced several roles, which HR has to act. The HR Business Partner is the key role in his concept.
The HR Business Partner is the front office role of HR and the HR Business Partner has to understand the business he or she supports. The HRBP has to understand to all HR processes and has to be able to negotiate the win-win consensus with internal clients.
What are the most common roles and responsibilities of the HR business partner? How should you implement the Dave Ulrich's HR Model in your organization?
Without a doubt, “TECHNOLOGY” is changing HR functions. This “PRESENTATION” lays out what will change and why, as well as how “HR" professionals can prepare FOR FUTURE i.e. 2020
Creating the Human Resources Operating Model for the next generation. See also Blog article on HR Transformer Blog - http://tinyurl.com/nxk5jm. Discussion of key trends, components of HR operating model and some predictions. Short presentation given at EMRG BPO Conference June 23rd 2009, London. Andrew Spence Glass Bead Consulting.
Tổng đài Siemens Open scape voice v6-Giải pháp cho doanh nghiệp lớn-[thegioit...www.thegioitongdai .com.vn
Xem chi tiết tại : http://www.thegioitongdai.com.vn/tong-dai-dien-thoai-siemens/tong-dai-siemens-openscape-voice/21.html
OpenScape Voice là giải pháp tổng đài VoIP 100% software của Siemens hỗ trợ giao thức SIP, chạy trên nền tảng SUSE Linux Enterprise. Với khả năng hỗ trợ lên đến 100.000 thuê bao trên một hệ thống đơn, khả năng quản lý 3000 chi nhánh và tính năng OpenExchange cho phép OpenScape Voice tương thích với tất cả các hệ thống hoặc thiết bị đầu cuối hỗ trợ giao thức SIP.
Een waardepropositie is een concrete uitwerking van de gekozen positionering waarmee een organisatie klanten voor haar aanbod probeert te winnen. Een waardepropositie speelt in op de behoeften van specifieke doelmarkten en gaat dieper in op de unieke waarden en prioriteiten van elke afzonderlijke doelmarkt. Toegepast op HR, is de HR waardepropositie een uitwerking van de gekozen positionering waarmee HR (interne) klanten voor haar dienstverlening probeert te winnen.
Het Value Proposition Canvas maakt het mogelijk om (visueel) in te kunnen zoomen op de details van de waardepropositie en klantsegmenten die worden benaderd. Hierbij maken waardepropositie en klantsegmenten als bouwstenen onderdeel uit van het Business Model Canvas. Het Business Model Canvas is een gedeelde taal om business modellen te beschrijven, visualiseren, onderzoeken en veranderen.
A presentation on Indigo Airlines. How they achieve their target of being a low cost carrier and be the biggest airlines in India in terms of Market Share.
Discover what it takes to earn even higher levels of trust and respect of your business peers and colleagues and begin to chart a road map to get there. Presented from the CEO's perspective, this workshop will show you what's preventing your HR department from being seen as the strategic asset it deserves to be. You will be empowered to move up from "mere compliance”, to synchronize your departmental plan with the firm's strategic plan, and ultimately to help shape your organization's direction and future.
6.18.pdfChapter 1 TopicsThe Next Generation HRCorey .docxevonnehoggarth79783
6.18.pdf
Chapter 1 Topics
The Next Generation HR
Corey Wicks
Sara Elnour
MGMT 3010
Summer 2014
Virg
HR Fundamentals (Corey)
• HR (Human Resource) function- Window through which to observe a
business.
Approach: “Tell us about your business”
• Translate external issues into internal actions.
• HR is not the business, HR supports the business (creates value).
• HR professionals need to understand the business.
HR Stage 1-
Administrative duties (Employee Compensation, Attendance,
Pension/Retirement, Employee Recruitment)
HR Stage 2-
Sourcing, Rewards, Training, Communication
HR Stage 3-
Integration (Simultaneously work with different functions
such as Finance, Marketing, Operations).
Heightened Individual Attention (Work Place Environment,
Personality Screening-Myers Briggs)
HR Stage 4-
Realize External Business Conditions “HR from the outside
in”
HR working from the outside, in (Corey)
• Employee Placement/ Promotion- Based on customer expectations
“employees our customers want to work with”
• Training from the outside- customers, suppliers, investors, regulators help
design training programs
• Rewards from the outside- customers (determine best performing
employees) & investors
• Performance Review- customers & investors asses performance standards
• Communication from the outside- Employee messages shared with
customers & investors
• Culture from the outside- identity of business from customer’s perspective
Macro-environment that affects HR (Corey)
• Society (changing LGBT policies)
• Technology (Electric Vehicles, Solar power)
• Economies (U.S. Housing Bubble)
• Politics (Arab Spring 2011)
• Environment (Hurricane Katrina-Damage businesses, affect business
suppliers)
• Demographics (China’s one Child Policy-population control)
Business Stakeholders (Corey)
• Definition: Those that have an interest or concern in a business.
• HR Function: Create and deliver expectations to each stakeholder
http://www.bing.com/images/search?q=business+stakeholders&FORM=HDRSC2#view=detail&id=5C7DAB2DDB20BC5F3666B8959CBB75DF47EF7AE6&selectedIndex=3
Business Strategies (Sara)
• managing risk-operational, strategic and financial
• global positioning- conducting business worldwide
• managing a globally diverse workforce- increase culture, increase
the ideas
• adapting or change
• collaborating across boundaries- increase product ideas and
innovation
HR Transformation (Sara)
• HR is now focusing more on customers, suppliers, managers,
owners and the community
• HR is now more integrated in many business support functions
• HR is focusing more in delivering value to the company
Concl.
RBL Omnia combines five of RBL's exclusive, world-class product offerings: RBL Institute, Virtual Academies, OGS, Online Assessments, and a Research Repository to identify, measure, and monitor the highest impact human capability investments.
RBL Omnia combines five of RBL's exclusive, world-class product offerings: RBL Institute, Virtual Academies, OGS, Online Assessments, and a Research Repository to identify, measure, and monitor the highest impact human capability investments.
RBL Omnia combines five of RBL's exclusive, world-class product offerings: RBL Institute, Virtual Academies, OGS, Online Assessments, and a Research Repository to identify, measure, and monitor the highest impact human capability investments.
Module 3 Assignment 2 LASA 1Business Unit AnalysisDirections.docxraju957290
Module 3 Assignment 2: LASA 1
Business Unit Analysis
Directions: Create a Feasibility Study for Harley-Davidson using the following outline:
Part I: Differentiation Strategies
The analysis of current strategy and competitor analysis you conducted last module impressed the senior vice president. She now needs you to delve into the brands and analyze them by conducting a business unit analysis and presenting your findings in a three-part PowerPoint presentation.
Research the Harley-Davidson (H-D) Web site for each brand, and review the annual report for relevant details of the size, scope, target market, services and amenities, and other salient points of differentiation. Include these details in Part I of your PowerPoint presentation.
From the research and analysis of the business units, identify:
· A description of each brand that provides a clear picture of the brand and its place in the overall portfolio of Harley-Davidson.
· The target market of each brand.
· How the brands are alike and how they differ.
· A preliminary analysis of any gaps that exist in the portfolio that might lead to opportunities to add to the brands.
· Your analysis of possible merger/acquisition/joint venture possibilities and what would be achieved or accomplished through the merger/acquisition/joint venture.
Part II: SWOT Analysis
Perform a SWOT analysis for Harley-Davidson and include this information in Part II of your PowerPoint presentation.
· Based on the internal analyses of the SWOT analysis, assess the functional areas, resources, capabilities, and strengths H-D possesses. Please be sure to cover the following functional areas in your assessment:
· Marketing: New product development, integrated marketing planning, marketing communications, and building customer loyalty.
· Operations: Quality, service, and consistent execution.
· Human Resources: Hiring, training, developing talent, and performance planning. Avoided lawsuits and bad PR due to its hiring practices. Is ethical in its HR practices.
· Executive Leadership: Industry knowledge and experience, vision about where the industry is heading, and strategy execution.
· Supply Chain Optimization: Strategic sourcing of input, vendor management, integrated IS, and joint forecasting with suppliers.
· Corporate Responsibility and Ethics: Concern for corporate citizenship and the environment. Present any potential ethical concerns as well.
· Safety and Quality: How the motorcycle industry is dealing with safety and quality issues.
Part III: Growth and Profitability Strategies
In addition, the executive board is interested in your ideas about bold strategies for the future. The strategies you recommend will have to contribute to growth and profitability, as outlined in the Annual Report.
You will want to pay special attention to exploring vertical integration, strategic alliances, and the internal growth of new brands entering new geographic markets, and/or additional acquisitions.
Consider the follow ...
The Star Model™The Star Model™ framework for organization .docxalisondakintxt
The Star Model™
The Star Model™ framework for organization design is the foundation on which a
company bases its design choices. The framework consists of a series of design policies
that are controllable by management and can influence employee behavior.
The policies are the tools with which management must become skilled in order
to shape the decisions and behaviors of their organizations effectively.
POLICIES STRATEGIES
They are general statements
that guide organizational
decision-making.
They are specific plans made
to achieve specific goals.
They don´t require action plan. They require action plan.
They are standing plans made
for repetitive activities.
They are single use plan made
for non- repetitive activities.
They are guidelines to
managerial action and decision
making.
They guide commitment of
organizational resources in a
specific direction.
They are made for smooth
conduct of the organization as
a whole.
The are made for achieve a
specific objective.
Strategies and Policies:
Both strategies and policies help to make decisions to achieve
organisational goals.
Clear strategies and policies provide right direction and guidance to organizational goals and plans.
The Star Model™
Strategy.
Strategy is the company’s formula for winning. The company’s strategy specifies:
goals and objectives, values, missions, and the basic direction of the company.
The strategy specifically delineates the products or services to be provided, the
markets to be served, and the value to be offered to the customer. It also specifies
sources of competitive advantage.
Area Description
Specialization.
It refers to the type and numbers of job specialties used in
performing the work.
Shape.
It refers to the number of people constituting the
departments (that is, the span of control) at each level of the
structure.
Distribution of power.
In its vertical dimension, refers to the classic issues of
centralization or decentralization. In its lateral dimension, it
refers to the movement of power to the department dealing
directly with the issues critical to its mission.
Departmentalization.
Is the basis for forming departments at each level of the
structure. The standard dimensions include functions,
products, workflow processes, markets, customers, geography.
The Star Model™
Structure.
The structure of the organization determines the placement of power and authority
in the organization. Structure policies fall into four areas:
The Star Model™
Processes.
-Information and decision processes cut across the organization’s structure.
-Management processes are both vertical and horizontal.
Horizontal Processes.Vertical Processes.
VP allocate the scarce resources of
funds and talent. Vertical processes
are usually business planning and
budgeting processes.
HP are designed around the workflow,
such as new product development or the
entry and fulfillment of a customer
order.
The Star Model™
Rewards.
Th.
Moving from Operational HR Professional to Strategic Planner
Hr value proposition
1. (CHAP 7: HR VALUE PROPOSITION) SUPREET KAUR SAURABH PANDEY BUILDING AN HR STRATEGY
2. What is an HR strategy? Schuler and Walker (1990) define Human Resource Strategy (HRS) as "a set of processes and activities jointly shared by human resources and line managers to solve business-related problems".
3. Motorola :A perfect example Motorola’s experience illustrates the logic & process for developing a powerful HR strategy. During 1990s, the world of consumer electronics changed tremendously & the competitive space also became more crowded. This mandated operating efficiencies. This forced its HR leadership team to create a more powerful strategy to position it as a more effective competitor, link HR practices to stakeholders’ requirements & make its cultural capabilities consistent with it brand identity.
4.
5. It defines the way people behave and determines what information people will accept, interpret accurately and adopt a useful knowledge. A firm whose culture cannot accurately perceive & interpret its environment & effectively translates those into employee behaviors will have great difficulty in staying in business. According to the HR competency study, the HR agenda with the greatest impact on business performance is a culture-based HR strategy.
6. FRAMEWORK FOR A CULTURE-CAPABILITY BASED HR STRATEGY TRENDS IN BUSINESS ENVIRONMENT BUSINESS STRATEGY CULTURE CAPABILITIES HR PRACTICES, POLICIES AND PROCESSES
7. HR STRATEGY DEVELOPMENT PROCESS The process involves 6 steps : Identify the organizational unit and organize the workshop. Prioritize the trends in the business environment. Specify the sources of competitive advantage and the measurement for each of them. Define the desired cultural competencies together with their behavioral expressions. Identify the HR practices that will have greatest influence on creating and sustaining the desired culture. Develop an overall implementation plan.
8. Step 1 :Identifying the organizational unit and organize the workshop Step 1 : Select the organizational unit for which the HR strategy is being developed. Step 2 : It should be the same that is target for Strategic Business Development. Step 3 :Send invitations for the workshop to the people who have an immediate interest in the results. Step 4 : Form groups of 12-24 people involving both HR professionals & line managers.
9. Step 5 : Ask the participants to gather the relevant information such as : Read 4 analysts’ reports about the company. Read 4 analysts’ reports about the major competitors. Read an article or two about high value-added HR practices. Tell the HR professionals to interview 2 or 3 line executives about the major competitive challenges facing the co. & the company’s weaknesses.
10. Step 2 :Prioritize the trends in the business environment. Have workshop participants address the following questions: What is going on in the economy? What is the demand for your products or services? What are your customers’ buying criteria? What is the nature of your relationship with your suppliers? How much competition do you face? What is the nature of your technology: product, process & information? How fast is the technology in your industry changing? What is your relationship with your regulators? What are your owners’ expectations?
11. Workshop process Brainstorm the external environment trends that influence your SBU. Identify the top 3 or 4 trends. Allocate 100 points among the trends. Report results back to the plenary group.
12. Step 3 :Identifying sources of competitive advantage and relevant measures 12 general areas can provide sources of competitive advantage : Innovation On-time delivery Convenience First to market Quality Cost Relationships Mergers, acquisitions and alliances Synergy Branding Distribution Service
13. Step 4 :Defining desired cultural capabilities & behavioural expressions Defining culture: A firm is best off with no more than 2 or 3 cultural targets or pillars. Some examples of firms defining their cultural capabilities in more rigorous ways : Disciplined risk-taking(Deutsche bank) Restless creativity(Unilever) Teams’ passion about winning(AstraZeneca) Resourceful agility(BAE systems) Customer-focused instruments(Texas Instruments)
14. Workshop process: culture specification Rearrange the workshop into new groups, assigning each one of the identified sources of competitive advantage. Prepare a list of words that most reflect the cultural capabilities needed to support that advantage. Select the 6 cultural capabilities &consolidate into 2 or 3 sets. Report out to the plenary group. Divide into new sub-groups based on the selected capabilities and do a gap analysis.
15. Workshop process :Scenario building Ask workshop participants to consider this question : how do you want people to behave I the future so that you get better results than you today? Most effective process : “behavioral scenario building” Illustration
16.
Editor's Notes
2 days will ensure breadth of perspective and facilitate efficient decision-making.
Innovation:Intel, the world leader in silicon innovationOn-time delivery:FedEx is the leading service provider in the overnight package delivery business. Its brand is so strong that people don't refer to "overnighting" a package, they simply say "FedEx it." FedEx's reputation for premium pricing, delivering packages when you need them and an unconditional guarantee that your delivery will be on time or its free, has catapulted it to market leader while recording superior profits.1st to market :Eli Lilly launched Humulin, making it the first company to market a genetically engineered productToyota vehicles have been recognized for their quality and are consistently ranked higher than other car makers in owner satisfaction surveys.Cost:Southwest Airlines Co. is an American low-costairline. Southwest is the largest airline in the world by number of passengers carried per year (as of 2009).Relationships:Disney, is a clear leader in the customer experience space, sees it precisely this way. The Disney experience is not restricted to the theme parks but covers every aspect of the guest’s stay in the area. Their oft-quoted ‘Magical Express’ initiative provides complimentary round trip transportation from the airport to your hotel. The Disney formula for success is:“A quality guest experience + a quality cast experience + quality business practices =the future”Synergy:GVK Biosciences and Wyeth Pharma organized an international symposium on the 05th of October 2007 on “New Dimensions in Organic Synthesis”at the Hyderabad International Convention Center. “this is a first ofits kind Symposium being organized in Hyderabad in the area of Organic Chemistry andspecifically organic synthesis. It brought together world-renowned scientists and enabling knowledge sharing”.Service: marriot is considered to be the most sdmired hotel company due to it’s excellent service.Dis:unilever,kellog