A well-designed and mature HR Case Management solution can provide great value through powerful analytics. By delivering HR Help Desk Key Performance Indicators (KPI) in a graphical Executive Dashboard format, senior management will have the right information at their fingertips, in real time and with pain points clearly and visually presented, to make the critical decisions necessary to maximize organizational performance. We will also show how this valuable data can enhance other KPI tools such as Balanced Scorecard analytics. Find out why Big Data analytics is truly a necessity to succeed in today's highly competitive business climate! We will discuss and demonstrate how LBi HR Help Desk analytics can transform your organization by providing a keen understanding of your workforce dynamics, including exposure to general employee attitudes, management issues, festering labor disputes, and other workplace concerns that can impact productivity

1. www.lbisoftware.com
HR Analytics and KPIs
with
LBi HR HelpDesk
Presented by:
Howard Kaplan – Director of Business Development
hkaplan@lbisoftware.com
516-921-1500 ext. 135

2. Agenda
• Webinar Goals
• LBi Introduction
• Evolution of Big Data Analytics
• Enterprise Analytics Programs and HR
• What the Experts are Saying
• Getting Started
• HR Help Desk Demonstration

3. Webinar Goals
Non Technical Presentation
HR Analytics - Not Just for HR
Impact on Corporate Performance
Encourage Executive Stakeholders to Embrace
HR Analytics

4. LBi Software
• Established 1982
• Primary Focus on Human Capital Mgmt (HCM)
Solutions for the Enterprise
– Legacy in custom HCM development
– Custom & packaged solutions
• Mission/Business Critical solution delivery
• Enterprise HR Help Desk / ESS Solutions

5. The Evolution of ERP
MRP
• Material Requirements Planning
• 1960’s
MRPII
• Manufacturing Resource Planning
• 1980’s
ERP
• Enterprise Resource Planning
• 1990’s to today

6. ERP + Best of Breed(HR perspective)
ERP
HR Help
Desk
Talent
Mgmt
With the advent of ERP + Best of Breed, Big Data analytics furthered the evolution
HR Data

7. What is Big Data?
• Blanket term for any collection of data sets
– Large and complex data sets
– Difficult to process using on-hand database management
tools or traditional data processing applications
• More than evolution of the term “data warehouse”
– Structured and unstructured data
– High-variety information assets
• Requires innovative forms of information processing
for enhanced insight and decision making

8. Big Data circa 1940

9. Big Data Today

10. Big Data Analytics Today
• Focused primarily on:
– Financial performance
– Process improvement
– Customer analysis/demographics
• Primed for HR analytics

11. Big Data vs. KPI
• Big Data = Data
• KPI = Key Performance Indicators = Analysis
• KPI’s may or may not require Big Data sources
– May use “small data” effectively
• KPI’s derived from Big Data can provide even
deeper insights into the issue(s) being
analyzed
What if HR could not only analyze internal employee satisfaction data but also
compare data to others in your industry, or relate this data to financial performance?

12. www.lbisoftware.com
Enterprise Analytics Programs
It’s all about the people

13. Balanced Scorecard
The balanced scorecard is a strategic planning and management system that is used
extensively in business and industry, government, and nonprofit organizations worldwide to
align business activities to the vision and strategy of the organization, improve internal and
external communications, and monitor organization performance against strategic goals.

14. Balanced Scorecard and HR
HRIS
HR Help
Desk
Talent
Mgmt

15. Six Sigma
Define - articulate the business problem,
goal, potential resources, project scope
and high-level project timeline
Measure - establish current baselines as
the basis for improvement
Analyze - identify, validate and select
root cause for elimination
Improve - identify, test and implement a
solution to the problem
Control - sustain the gains
Waste, defect reduction and quality improvement

16. Six Sigma and HR
Yellow Belt participates as a core
team member or subject matter
expert (SME) on the project

17. Kanban
Primarily used in manufacturing but also in high tech,
professional services and software development firms

18. Kanban and HR
“Respect the current process, roles, responsibilities and titles”
“Encourage leadership at all levels”

19. Talent Management and HR Help Desk
Recruiting & Onboarding
Training & Development
Performance Management
Succession Planning
Off-Boarding
• What happens if I have to miss the training class?
• My manager is not including me in critical meetings
• Can I change my mentor?
• When is the next review period?
• I believe I received an unfair review
• Why is my co-worker getting a raise?
• My direct report refuses to sign his review form!
• My raise is not correct. Please verify my salary.
• How many weeks will I be in management training?
• Who is my new advisor?
• My severance is not correct. Please verify?
• Can I change my last day to 12/22/13?
• How do I sign up for COBRA?
• When can I cash in my pension?
• New employee HR Help Desk orientation
• Develop early lines of collaboration

20. So Where Is All The HR Data?
• HR System Demographics, employment history
• Payroll / T&A Wages, hours worked, leave/absence
• Talent Mgmt. Training, develop., performance
• HR Help Desk Problems, requests, questions, feedback
• Survey Data General feedback
• Other Sources External, ERP, vertical specific, etc.
Better Data = Better Analysis Results

21. ...How well do organizations truly understand what drives performance among their
workforce? The answer: not really very well. Do we know why one sales person
outperforms his peers? Do we understand why certain leaders thrive and others flame out?
Can we accurately predict whether a candidate will really perform well in our organization?
…The vast majority of hiring, management, promotion, and rewards decisions are made on
gut feel, personal experience, and corporate belief systems…
…Companies are loaded with employee, HR, and performance data.. For the last 30 years
we have captured demographic information, performance information, educational history,
job location, and many other factors about our employees. Are we using this data
scientifically to make people decisions? Not yet.
This, to me, is the single biggest Big Data opportunity in business. If we can apply science to
improving the selection, management, and alignment of people, the returns can be
tremendous…
Josh Bersin: In Forbes
Big Data in Human Resources: Talent Analytics Comes of Age
http://www.forbes.com/sites/joshbersin/2013/10/07/big-data-in-human-resources-a-world-of-haves-and-have-nots/

22. Analytics Leaders Gain Tremendous Returns
The research also showed that these leading companies generate high returns for
their hard work: their stock market returns are 30% higher than the S&P 500, they are
twice as likely to be delivering high impact recruiting solutions, and their leadership
pipelines are 2.5X healthier.
In addition, these HR teams are four times more likely to be respected by their
business counterparts for their data-driven decision-making, giving them true
potential to help change the business.
Josh Bersin: In Forbes
Big Data in Human Resources: Talent Analytics Comes of Age
http://www.forbes.com/sites/joshbersin/2013/10/07/big-data-in-human-resources-a-world-of-haves-and-have-nots/

23. Josh Bersin: In Forbes
http://www.forbes.com/sites/joshbersin/2013/10/07/big-data-in-human-resources-a-world-of-haves-and-have-nots/

24. www.lbisoftware.com
Analytics and HR Help Desk
Finding the Root Cause of Critical
Personnel Issues

25. Build Your Own Report Library
Schedule reports to run
& select recipients
Talent Analytics Level #1

26. HR Help Desk Data Export
Easy data
extraction
Turn report data into
actionable analytics:
 Excel Pivot Tables &
Charts
 Other analytic programs
 Data extraction for non-technical
users direct from every report screen
Talent Analytics Level #2

27. HR Help Desk Executive Dashboard
Talent Analytics Level #3

28. Tying it All Together(HR perspective)
ERP
HR Help
Desk
Talent
Mgmt
HR Data
Talent Analytics Level #4
The Next Step is Up to You

29. HR Help Desk Technology
• Developed in J2EE
• 100% Web based
– Any browser (IE, Firefox, Chrome, etc.)
– Mobile version for iPhone/iPad, Android native browsers
– No controls to install (Flash, ActiveX, Silverlight, Java Applets, etc.)
• Supports multiple databases
– MySQL
– Oracle
– DB2
– Microsoft SQL Server
• Supports multiple OS’s
– Linux/Unix
– Windows Server
– Solaris
/ / / /

30. Getting Started
• Establish goals and analytic requirements
• Ensure the required systems are in place, with open data
architectures
– ERP / HRIS
– HR Case Management
– Talent Management
– Email
– External source data (i.e. census info, surveys)
• Align technical resources and tools (i.e. IT, vendors, analytic
software, etc.)
• Start small and think strategic

31. www.lbisoftware.com
HR Help Desk Demonstration
Effective Workforce Case and Ticket
Management