This document summarizes Dale Carnegie's book "How to Win Friends and Influence People". It discusses techniques for handling people, including not criticizing others, giving sincere appreciation, and arousing interest in others. It outlines six ways to make people like you such as becoming genuinely interested in them and remembering their name. Finally, it presents twelve ways to win people to your way of thinking, like praising improvements, using encouragement, and making others feel important. The overall message is that focusing on other people, rather than yourself, is key to developing strong relationships and influencing others.

1. Making Friends and
Influencing People

3. “Winning friends begins with friendliness.”
“You can make more friends in two
months by becoming interested in other
people than you can in two years by trying
to get other people interested in you.”
― Dale Carnegie

4. Part-1
Fundamental Techniques In
Handling People

5. o Don't criticize, condemn, or complain.

6. o Give honest and sincere appreciation.
“The difference between appreciation and
flattery? That is simple. One is sincere
and the other insincere. One comes from
the heart out; the other from the teeth
out. One is unselfish; the other selfish.
One is universally admired; the other
universally condemned.”
o Arouse in the other person an
eager want.

7. Part 2
Six Ways To Make People
Like You

8. Become genuinely
interested in other
people.
“Talk to someone about
themselves and they'll listen
for hours.”
Smile.
“Actions speak louder than
words, and a smile says, ‘I
like you. You make me happy.
I am glad to see you.”

9. Part 2 -
Be a good listener.
Encourage others to talk
about themselves.
Talk in terms of the other
person's interest.
Make the other person
feel important and do it
sincerely
Remember that a person's name
is, to that person, the sweetest
and most important sound in any
language.

10. Part-3
Twelve Ways To Win
People To Your Way Of
Thinking

11. • Best of an argument is to
avoid it.
•Never say "You're wrong.“
•If you're wrong

12. • Friendly way.
“To be interesting, be
interested.”
•Start with questions
•Let do others great deal of the
talking
•Ideas of other person’s

13. •Be honest with other
person’s
•If some people are so
hungry for a feeling of
importance that they
actually go insane to get
it, imagine what miracle
you and I can achieve by
giving people honest
appreciation this side of
insanity.
•Respect person's
ideas and desires

14. •

16. Begin with praise and honest
appreciation.
Call attention to people's mistakes
indirectly.
Talk about your own mistakes before
criticizing the other person.

17. Ask questions instead of giving direct
orders
“Virtue can only flourish among equals”
Mary Wollstonecraft
Let the other people face save
“When dealing with people,
remember you are not dealing
with creatures of logic, but with
creatures bristling with prejudice
and motivated by pride and
vanity.”

18. Praise every improvement

19. Give the other person a fine
reputation to live up to.
Use encouragement. Make the fault
seem easy to correct.
“A man convinced against his will
Is of the same opinion still”

20. Make the other person happy
about doing what you suggest.
A good leader takes a little
more than his share of the
blame, a little less than his
share of the credit.

21. CONCLUSION
“Everybody in the world is seeking happiness—and
there is one sure way to find it. That is by
controlling your thoughts. Happiness doesn't depend
on outward conditions. It depends on inner
conditions.”

22. References
1. BrainyQuote,. (2015). Arnold H. Glasow Quotes at BrainyQuote.com.
Retrieved 4 June 2015, from
http://www.brainyquote.com/quotes/quotes/a/arnoldhgl165373.html#pFpZ
yt60yRrzTc6P.99
2. Carnegie, D. (1998). Dale Carnegie's lifetime plan for success. New York:
Galahad Books.
3. Westegg.com,. (2015). How to Win Friends and Influence People by Dale
Carnegie. Retrieved 5 June 2015, from
http://www.westegg.com/unmaintained/carnegie/win-friends.html
4. your coach,. (2015). How To Win Friends And Influence People. Retrieved
7 June 2015, from http://www.yourcoach.be/blog/wp-
content/uploads/2014/02/Dale-Carnegie-How-to-win-friends-and-
influence-people.pdf