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HRCI APPROVED
WEBINAR
HRCI program number sent to you via email upon program completion.
James	
  Robbins	
  	
  
@jamesrobbins97
OUR SPEAKERS
Jessica	
  Miller-­‐Merrell	
  
@jmillermerrell
Nine Minutes
on Monday
How to Turn Your Front-line Managers
into Inspirational Leaders.
What does...
Training Your Frontline
Managers?
inspirational leaders that
engage their staff and
produce results. staff to
love their jobs, take
ownership for their
work and invest their
hearts in what they do
each day.
Weighted Relationships
50% of an employee’s happiness is
directly linked to their relationship
with their immediate boss.
Saratoga Institute
Weighted Relationships
The relationship with a manager largely
determines the length of an employee’s stay.
Gallup
What is the most
important thing to
train Front-line
Managers in?
Staff Engagement
It is the Key Differentiator
• Your an HR Manager/Executive and you know that
staff engagement is critical to improving the
profitability of your business but trying to find a
time-sensitive, effective way to train your front-line
managers is a challenge.
• You know your organization’s success is tied to your
engagement levels and your not sure how to get your
front-line managers to drive higher levels of
engagement.
This is for you if...
My Seismic Shift
We don’t have a
Knowledge Problem.
Execution Problem.
We have an
We don’t want information.
Transformation.We want
The
Monday
Morning
Ritual.
Nine Key Drivers of
Employee Motivation
“Be kind, for everyone you meet is
carrying a heavy load.” - Plato
Minute 1
When and with whom will I show genuine
interest or concern?
What will make them
more effective?
Minute 2
Who can I help GROW this week?
The Need to be
Recognized and
Appreciated
26
Praise and commendation from
managers was rated the top
motivator for performance,
beating out other non-cash and
financial incentives, by a
majority of workers. (67%)
(McKinsey Motivating People, Getting Beyond Money, 2009)
Minute 3
Who will I reward or recognize this week?
28	
  
How do we get the job to
produce motivation?
The Need for Mastery &
Achievement
The	
  Recipe	
  for	
  Flow	
  
Clear goals or
expectations
Optimal
Challenge
The	
  Recipe	
  for	
  Flow	
  
Clear	
  goals	
  or	
  
expecta7ons	
  
Op7mal	
  
Challenge	
  
Consistent
Feedback
The Power of Progress.
Minute 4
Who will I give feedback to?
The Second Pay check
1. Who do we serve?
2.What job has our product
or service been hired to do?
3. How do you affect the
organization?
One of the best ways to link
purpose to pay is through stories!
Minute 5
How can you help someone connect
purpose to paycheck this week?
Ever worked for a bad boss?
The Need for
Autonomy
Minute 6
How can you help someone experience
autonomy in their job this week?
The Need
to Connect
The Need
for Fun at
Work
The Need for a
Model to Follow.
Minute 9
What do my people need me to model this week?
Nine Minutes on Monday
Online

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