The webinar covered how organizations can take control of their 360 review process using Qualtrics software. It included an introduction to Qualtrics, an overview of the webinar agenda, and a demonstration of Qualtrics 360. Customer case studies from Crate and Barrel, Philip Morris International, and Kellogg's showed how Qualtrics helped streamline their 360 processes. The webinar concluded with a discussion of the top 5 ways organizations can use Qualtrics to gather employee insights.

1. Qualtrics Webinar
How to Take Control of Your 360 Process
13 November 2013
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©2013 Qualtrics – Company Confidential
11/14/13

2. Jordan Plater
Product
Specialist
2
Mike
Maughan
Product
Marke-ng
©2013 Qualtrics – Company Confidential

3. Webinar Agenda
• Introduc+on
to
Qualtrics
• The
Control
Pendulum
• Qualtrics
360
Demo
3
• Customer
Case
Studies
• Ques+ons
and
Answers
©2013 Qualtrics – Company Confidential

4. Who is Qualtrics?
The Global Leader in Enterprise Survey Technology
Leader in Enterprise
Customers
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©2013 Qualtrics – Company Confidential
Leader in Colleges
and Universities
Leader in Growth
and Innovation

5. Qualtrics Enterprise Survey Platform
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©2013 Qualtrics – Company Confidential

6. Employees:
An Organization’s Most Important Asset
Consumer-driven World
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©2013 Qualtrics – Company Confidential

7. The Control Pendulum
Used
to
be:
Organiza+ons
controlled
the
en+re
process
in
house
Recently:
To
save
+me,
organiza+ons
outsourced
360s
to
consultants
or
external
vendors
Today:
Organiza+ons
want
the
flexibility
to
control
their
own
360
process
while
s+ll
saving
+me
and
money
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©2013 Qualtrics – Company Confidential

8. Leading Enterprises and Institutions
Choose Qualtrics Employee Insights
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©2013 Qualtrics – Company Confidential

9. Client Success: Crate and Barrel
Challenges
•
•
•
Using a paper-based solution was cumbersome and inefficient
Needed customized review forms for specific job functions
Difficult getting managers to complete reviews on time
Solution
Crate and Barrel uses Qualtrics 360 to:
• Conduct reviews online and streamline the review process giving managers rating scales
• Create customized review forms to match specific functional areas within departments
• Integrate Lominger competencies to provide consistent performance ratings
• Allow HR team to track online progress in real-time
Results
•
•
•
9
97% on-time completion rate
Up to 75% reduction in assessment time for managers
Sophisticated reporting helped managers distill a story from the data, creating more engaging
and relevant discussions between managers and associates
©2013 Qualtrics – Company Confidential

10. Client Success: Philip Morris International
Challenges
•
•
Existing solutions for multi-rater review were expensive and inflexible
Administration of multi-rater assessments was cumbersome and time-consuming
Solution
Philip Morris uses Qualtrics 360 to:
• Create FeedbackME, and internal multi-rater survey platform to improve managerial
effectiveness and promote a culture of feedback
• Measure their own internally developed competencies
• Empower HR to customize and run multi-rater surveys without the need for technical help
or additional fees from third-party administrators
• Auto-generate reports for employees and high-level summary reports for managers
Results
•
•
•
•
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Implemented and rolled out global multi-rater feedback solution in 4 months, in 16
languages, including training and support materials
75% reduction in evaluation time
90% reduced in assessment costs compared to custom solutions
Expanded multi-rater assessments to approximately 10,000 managers, not just high-level
employees
©2013 Qualtrics – Company Confidential

11. Client Success: Kellogg’s
Challenges
•
•
•
Existing assessment solution was difficult to use and lacked flexibility
Customizing forms and reports required large additional costs
Had to rely on vendor to run reports which took an extended period of time
Solution
The Kellogg company uses Qualtrics 360 to:
• Easily customize forms and reports with little need for training
• Integrate in-house competencies
• Create customized, professional-looking reports that match the look and feel of Kellogg’s brand
• Automatically include recommendations in reports based on ratings, helping managers and employees
create development plans
Results
•
•
•
•
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95% reduction in 360-review administration time
Eliminated third-party customization costs
Can create customized reports in hours rather than weeks
Extended 360-degree employee feedback to entire global workforce of 30,000
©2013 Qualtrics – Company Confidential

12. Qualtrics 360
Employee Development Made Simple
With
Qualtrics
360,
you
can:
1. Save
+me
with
our
intui+ve,
point-­‐and-­‐click
interface
2. Configure
your
360s
with
our
flexible
form
development
3. Access
real-­‐+me,
customizable
reports
4. Automate
management
of
the
360
process
5. Integrate
with
your
exis+ng
HRIS
through
our
open
API
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©2013 Qualtrics – Company Confidential

13. Qualtrics 360 Demo
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©2013 Qualtrics – Company Confidential

14. Why Customers Use Qualtrics
Most Powerful
Platform
Easiest to Use
Products
Enterprise-wide
Scalability
Best-in-Class
Security
Award-Winning
Customer Support
The
Global
Standard
in
Enterprise
Survey
Technology
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©2013 Qualtrics – Company Confidential

15. Top 5 Ways to Use Qualtrics
to Gather Employee Insights
1. Employee Engagement Surveys
2. 360-degree Employee Feedback
3. Employee Satisfaction
4. Employee Feedback
5. Exit Interviews
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©2013 Qualtrics – Company Confidential

16. Questions?
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©2013 Qualtrics – Company Confidential

17. Thank you for attending!
To learn more or for questions contact:
Mike Maughan - mmaughan@qualtrics.com
OR Visit www.qualtrics.com/360
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©2013 Qualtrics – Company Confidential
11/14/13