“We are interested in others
when they are interested in
us.”
– Dale Carnegie

1st rule of Senator Club:

Introduce yourself to the person next to you.

senatorclub.co

1
How to Make Cold Calls
Feel Warmer

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2
Where do great sales ideas
come from?
• Sold telephone services for MLM company
• Sold $25M+ tech companies for investment bank
• Sold two different products at two failed startups
• Sell legal software for tech company

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Here’s the Problem with Cold Calls

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They make you want to cry

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Because of our natural resistance
to strangers

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Thanks to operations like this

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So, now it’s your job to be
different

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8
Imagine the power of this skill
Customers
Investors

Partnerships
Employees

YOU

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Cold Call Fundamentals
Must Know Basics Before Picking Up the Phone

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10
Your attitude makes the biggest
difference
#1 Product your passionate about

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#2 Pursuit of sales mastery

11
You have one goal on the call

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You have one objective
1.
2.
3.
4.

Schedule a call
Schedule a demo
Schedule an in-person meeting
Close a sale (does this still happen on cold calls?)

Choose ONE objective.

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Probability of Conversion

Do your research beforehand

Knowledge About Lead

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Tools for gathering information

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Block out specific time for calls

Data Gathering

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Cold Calls (1-3 hrs)

16
Cold Call Scripts
Specific Strategies to Jump Start Your Cold Calls

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Breakdown of script
• Intro greeting (name, company)
• Reason for calling
• Qualifying (involved, need, current process)

• Ask
• Handle objections
• Ask again

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What they need to know now
• Who is this?
• Why are you calling me?

• How do I benefit / What do you do?
• What are you asking of me?

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19
Example of a bad script
Me: Hi John. My name is Ian Adams. I’m calling from Acme Company.
Are you looking to grow your business by 30% or more this year?
Prospect: What are you selling?
Me: We specialize in reducing companies marketing spend while
boosting conversions across 10 of the top social media sites. Does
that sound interesting to you?
Prospect: Yes.
Me: I can stop by to meet next week either Tuesday or
Wednesday, what time works best for you?

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Who is this?
Me: Hi John. This is Ian Adams. I’m calling from Acme
Company.

Me: Hey John. It’s Ian over at Acme Company. How are
you?

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Why are you calling me?
Me: Are you looking to grow your business by 30% or
more this year?

Me: I noticed a number of your ads on facebook and
twitter promoting X product, and felt you could really
boost your conversions by making just a few small
changes.

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How do I benefit/what do you do?
Me: We specialize in reducing companies marketing spend
while boosting conversions across 10 of the top social
media sites.

Me: We work with eCommerce companies like Harry’s to
manage their social media ad campaigns. In
fact, after only 1 month of working with Harry’s, for
every $1,000 they spend now, they get a 30%
increase in conversions.

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23
What are you asking of me?
Me: I can stop by to meet next week either Tuesday or
Wednesday, what time works best for you?

Me: I’d love to learn more about your ad campaigns John
and also share some ideas that have worked really
well for us. Can we find a 15 minute window next
week for a brief call?

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Example of a good script
Me: Hey John. It’s Ian over at Acme Company. How are you?
Prospect: I’m ok. What can I do for you Ian?
Me: I noticed a number of your ads on facebook and twitter promoting X
product, and felt you could really boost your conversions by
making just a few small changes.
Prospect: I’m sorry, what do you guys do?
Me: We work with eCommerce companies like Harry’s to manage their
social media ad campaigns. In fact, after only 1 month of working
with Harry’s, for every $1,000 they spend now, they get a 30%
increase in conversions.
Prospect: (thinking)
Me: I’d love to learn more about your ad campaigns John and also share
some ideas that have worked really well for us. Can we find a 15
minute window next week for a brief call?

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Your words are powerful

60%

94%
93%

• Excuse me, I have 5 pages. May I use the Xerox
machine?
• I have 5 pages. May I use the Xerox
machine, because I am in a rush?
• Excuse me, I have 5 pages. May I use the Xerox
machine because I have to make copies?

Source: Harvard psychologist, Ellen Langer’s study on the word “because.”

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Possible reasons for calling
should be about them
Referral
Press release
Product launch
News about operations
Invited to upcoming event
Congratulations on promotion

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27
Whatever you do, don’t do this

“You downloaded one of our whitepapers.”

“We work with Amazon.”

“We’re the market leader.”

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Make this strategy your own

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Give it time, stay focused

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30
Homework
• Assignment #1
– create a list of long shot leads
– call them to see what happens
– try 3 different scripts

• Assignment #2
– get cold called
– go to trulia.com fill out an form to be contacted by realtors and
mortgage companies

• Assignment #3
– sign up for trials, demos, newsletters

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31
BONUS MATERIALS

Cold call voicemails

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32

How to make cold calls feel warmer

  • 1.
    “We are interestedin others when they are interested in us.” – Dale Carnegie 1st rule of Senator Club: Introduce yourself to the person next to you. senatorclub.co 1
  • 2.
    How to MakeCold Calls Feel Warmer senatorclub.co 2
  • 3.
    Where do greatsales ideas come from? • Sold telephone services for MLM company • Sold $25M+ tech companies for investment bank • Sold two different products at two failed startups • Sell legal software for tech company senatorclub.co 3
  • 4.
    Here’s the Problemwith Cold Calls senatorclub.co 4
  • 5.
    They make youwant to cry senatorclub.co 5
  • 6.
    Because of ournatural resistance to strangers senatorclub.co 6
  • 7.
    Thanks to operationslike this senatorclub.co 7
  • 8.
    So, now it’syour job to be different senatorclub.co 8
  • 9.
    Imagine the powerof this skill Customers Investors Partnerships Employees YOU senatorclub.co 9
  • 10.
    Cold Call Fundamentals MustKnow Basics Before Picking Up the Phone senatorclub.co 10
  • 11.
    Your attitude makesthe biggest difference #1 Product your passionate about senatorclub.co #2 Pursuit of sales mastery 11
  • 12.
    You have onegoal on the call senatorclub.co 12
  • 13.
    You have oneobjective 1. 2. 3. 4. Schedule a call Schedule a demo Schedule an in-person meeting Close a sale (does this still happen on cold calls?) Choose ONE objective. senatorclub.co 13
  • 14.
    Probability of Conversion Doyour research beforehand Knowledge About Lead senatorclub.co 14
  • 15.
    Tools for gatheringinformation senatorclub.co 15
  • 16.
    Block out specifictime for calls Data Gathering senatorclub.co Cold Calls (1-3 hrs) 16
  • 17.
    Cold Call Scripts SpecificStrategies to Jump Start Your Cold Calls senatorclub.co 17
  • 18.
    Breakdown of script •Intro greeting (name, company) • Reason for calling • Qualifying (involved, need, current process) • Ask • Handle objections • Ask again senatorclub.co 18
  • 19.
    What they needto know now • Who is this? • Why are you calling me? • How do I benefit / What do you do? • What are you asking of me? senatorclub.co 19
  • 20.
    Example of abad script Me: Hi John. My name is Ian Adams. I’m calling from Acme Company. Are you looking to grow your business by 30% or more this year? Prospect: What are you selling? Me: We specialize in reducing companies marketing spend while boosting conversions across 10 of the top social media sites. Does that sound interesting to you? Prospect: Yes. Me: I can stop by to meet next week either Tuesday or Wednesday, what time works best for you? senatorclub.co 20
  • 21.
    Who is this? Me:Hi John. This is Ian Adams. I’m calling from Acme Company. Me: Hey John. It’s Ian over at Acme Company. How are you? senatorclub.co 21
  • 22.
    Why are youcalling me? Me: Are you looking to grow your business by 30% or more this year? Me: I noticed a number of your ads on facebook and twitter promoting X product, and felt you could really boost your conversions by making just a few small changes. senatorclub.co 22
  • 23.
    How do Ibenefit/what do you do? Me: We specialize in reducing companies marketing spend while boosting conversions across 10 of the top social media sites. Me: We work with eCommerce companies like Harry’s to manage their social media ad campaigns. In fact, after only 1 month of working with Harry’s, for every $1,000 they spend now, they get a 30% increase in conversions. senatorclub.co 23
  • 24.
    What are youasking of me? Me: I can stop by to meet next week either Tuesday or Wednesday, what time works best for you? Me: I’d love to learn more about your ad campaigns John and also share some ideas that have worked really well for us. Can we find a 15 minute window next week for a brief call? senatorclub.co 24
  • 25.
    Example of agood script Me: Hey John. It’s Ian over at Acme Company. How are you? Prospect: I’m ok. What can I do for you Ian? Me: I noticed a number of your ads on facebook and twitter promoting X product, and felt you could really boost your conversions by making just a few small changes. Prospect: I’m sorry, what do you guys do? Me: We work with eCommerce companies like Harry’s to manage their social media ad campaigns. In fact, after only 1 month of working with Harry’s, for every $1,000 they spend now, they get a 30% increase in conversions. Prospect: (thinking) Me: I’d love to learn more about your ad campaigns John and also share some ideas that have worked really well for us. Can we find a 15 minute window next week for a brief call? senatorclub.co 25
  • 26.
    Your words arepowerful 60% 94% 93% • Excuse me, I have 5 pages. May I use the Xerox machine? • I have 5 pages. May I use the Xerox machine, because I am in a rush? • Excuse me, I have 5 pages. May I use the Xerox machine because I have to make copies? Source: Harvard psychologist, Ellen Langer’s study on the word “because.” senatorclub.co 26
  • 27.
    Possible reasons forcalling should be about them Referral Press release Product launch News about operations Invited to upcoming event Congratulations on promotion senatorclub.co 27
  • 28.
    Whatever you do,don’t do this “You downloaded one of our whitepapers.” “We work with Amazon.” “We’re the market leader.” senatorclub.co 28
  • 29.
    Make this strategyyour own senatorclub.co 29
  • 30.
    Give it time,stay focused senatorclub.co 30
  • 31.
    Homework • Assignment #1 –create a list of long shot leads – call them to see what happens – try 3 different scripts • Assignment #2 – get cold called – go to trulia.com fill out an form to be contacted by realtors and mortgage companies • Assignment #3 – sign up for trials, demos, newsletters senatorclub.co 31
  • 32.
    BONUS MATERIALS Cold callvoicemails senatorclub.co 32